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Performance East, Inc.

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Reviews Performance East, Inc.

Performance East, Inc. Reviews (3)

Poor customer serviceMay took [redacted] in, replaced a sensor 25m later gad same problem took it back in Aug. Replaced same sensor. Had to tell them several times was there in may for same. Picked up 6 weeks later. Charged to replace same sensor. Asked to speak with service manager, which we never could. Had to go to the bacK and get our at ourselves. When we got home the 4 wheel drive would not work and the batterm cable they said they tighten eas loose. We tightened battery cable and found that they did not plug the 4 wheel drive sensor back inDesired SettlementWant to know why we were charged for sensor that was just replace. Charged for tightening a cable that was not tight and why was our sensor not plugged in. Also why did any manager speak with us?Business Response Contact Name and Title: [redacted] ManagerContact Phone: [redacted]Contact Email: [redacted]Mrs. [redacted] brought her [redacted] to Performance East on Aug 30th 2014. We were told that the unit would start and idle but as soon as it was given a little throttle is would sputter and shut off. Performance East hooked up the digital software to the unit (Digital Wrenched) and found the fault code for throttle stuck. We checked fuel pressure, drained and cleaned fuel tank after finding water and debris in tank. Inspected and cleaned throttle body and replaced throttle position sensor. We test rode unit and it ran great. The unit returned two months later with running issues. We found a loose battery cable on the battery terminal, tightened and ran the diagnostic software again and found another code for throttle position sensor. We replaced the sensor and test rode thoroughly and unit ran great. Unfortunately parts were not covered under warranty, we called [redacted] and tried to get them to cover the sensor but they wouldn't. I do not understand the loose battery cable and 4wd switch being unplugged. The battery cable was tightened when it was here and clearly noted on the workorder. It may be that the seat is rubbing the battery cable or somehow while riding the battery is moving enough to cause the cable to loosen. We will be happy to take a look at this. We never unplugged the 4wd or had any reason to mess with that area of the machine. We were never told the 4wd would not work and did not mess with anything in that area of the machine. I will be happy to discuss extended warranty coverage for the vehicle to ensure stuff like this gets covered. Once warranty runs out there is nothing we can do on the warranty. Had the unit had warranty coverage there would not have been a charge. To make things right and to regain Mrs. [redacted]s business I would be happy to wave the charges of the sensor that went bad. Even though [redacted] will not warranty this we will eat the cost of the part to satisfy the customer. Mrs. [redacted] did talk with [redacted] (Service Manager) and we explained everything that was done. The total bill was $197 which included labor and parts. Please contact me and I will issue the credit for the sensor. For future reference I would try to make sure that you are not putting contaminated fuel in the unit. For two sensors to fail in less that 3 months is either faulty sensor or bad fuel. We have seen a large increase in fuel related issues recently due to ethanol and the quality of fuel being used.

Had supercharger rebuilt, super charger failed after 7 hr of use due to part that were left out cost over 1200 to repair was told to get a lawyer Had a supercharger rebuilt by performance east they returned the supercharger to me after 7 hrs (not even finished breaking in ) the supercharger had a catastrophic failure spoke to [redacted] he told me to remove and disassemble the unit and photograph it . Upon disassembly It was found that found that the had left a spacer out of the supercharger cuasing this failure . I spoke to mr [redacted] on the phone and he told me to that the damage to my was not his problem even though it was caused by his negligence he also told me to contact a lawyer ... This guys should not be an au authorized dealerDesired SettlementI want to be reimbursed for the cost to repair my vessel Aproximatly 1300. $Business Response Mr. [redacted] spoke with [redacted], [redacted], and [redacted] regarding the issues with his supercharger and was instructed by all three employees to send the supercharger back to Performance East for inspection or to bring the supercharger to any authorized [redacted] dealer to be inspected. He was advised that per [redacted] warranty policy any failed part must be inspected by an authorized dealer to obtain replacement parts and/or repair. Mr. [redacted] ignored these instruction and later called stating he had removed and disassembled the supercharger himself and taken a video of this process. Performance East again explained that the part would have to be inspected by an authorized dealer for warranty purposes and that we could not send replacement parts without first inspecting the supercharger. Mr. [redacted] became irate and demanded a new supercharger be sent to him. No one from Performance East ever instructed Mr. [redacted] to remove and photograph the parts. Without having the supercharger sent to us we have no way of verifying any damage and therefore can not assist with any replacement parts. Performance East will be glad to assist in resolving this issue but can only do so if the proper procedures are followed.Consumer Response I was actually instructed by [redacted] the owner himself that I could disassemble and photograph the the part to submit to [redacted] . This is not a failure in [redacted] part this was negligence on the behalf of [redacted] mechanic I am an [redacted] certified technician and and consider to be an expert (in the eyes of the court system) in the field of engine repair and disassembly the part was also taken to an authorized [redacted] dealer and they confirmed there is no failure on [redacted] part juss on the shop that rebuilt it if they were a stand up company they would at the very least refund me the 450 dollers for there subpar work I will be glad to send [redacted] the unit but if I doo I am requesting a full reimbursement from him ... Guess we will be in touch then if your shop really wants to own up to it improper work . Talk to you soon [redacted] Final Business Response As stated previously, Mr. [redacted] was never instructed by any employee of Performance East to disassemble the supercharger himself. Performance East has not been provided any kind of statement from an authorized [redacted] dealer that any parts were found not to be defective. Performance East has no way to verify that a 'spacer' was 'left out' since the supercharger has been disassembled by someone who is not a certified [redacted] technician. If Mr. [redacted] would like to send the supercharger to our store we will be happy to repair it at a discounted price.

Jet ski service repair never done picked back up after extensive waitTooks jet skis in for repair and service, told 1 1/2 to 2 week wait, after multiple calls & 29 business days later, we told they were ready , got there & were asked "who called you, they aren't ready, we were going to call you to see if you wanted them repaired", but still didn't know what really needed to be repaired, appeared as thou they were never even looked at.We took jet skis back as we had already invested 148 miles of case to drop off and pick up, it had been 29 business days, and we only showed up because they told us they were ready. Desired SettlementI am not seeking a settlment, I just want them held accountable for promising a service and not delivering, thus costing customers time, money, and loss of jet ski use while thinking they are getting service,in trying to do business with them.Business Response Customer brought two [redacted] to our service department on 07/01/2014 for starting and running issues. Customer was informed at time of drop off that there would be a 3-4 week wait due to a large work load during the busy summer months. Customer was never told by a Performance East employee that the [redacted] were ready for pickup, we have no record of this in our system and customer could not give us a name of anyone who supposedly said the repairs were completed. An estimate for repairs was in process when customer came to our store however the diagnosis was not complete. We were unable to provide any kind of service due to customer picking [redacted] up before services could be performed.Consumer Response The business response is not true, when the jet skis were taken in, we were told 1 1/2 to 2 weeks, if they did not get them in sooner at the end of the day for a quick job. Called multiple times for the status, called at 2 weeks for the first time, and was told "it was barely 2 weeks, and 2 weeks was industry standard, I encourage you to call around and check". Said they weren't sure when they would get to them, I said do you have an estimate will it be 4 weeks? They said it won't be that long. Called back at 5 weeks, told they would work on in the next day or 2, called back at end of 2 day, told guy was out, he called me back. [redacted] called back next day & said they would be doing them that day. Called back at the end of the day, and [redacted] said "what time can you pick them up tomorrow, meaning Saturday" to which I said "I can't get them tomorrow, can I get them Tuesday" [redacted] said "yes". Wasn't able to go to Wednesday. Got there, service guy pulls up screen with no notes & says "did someone tell you they were ready, we don't have any record that they have been worked on?" I said "yes, they asked me what time I wanted to pick them up Saturday, but I couldn't make it then". He said "let me check". [redacted] then calls us into the back about 10 minutes later & has screen pulled up that now has notes, not there minutes ago, that list options the problem could possibly be, and said they were going to call us and ask us if we wanted the repairs made. I told them of the calls I had, and they said "who called you". I said hold on let me check my voicemail and I will tell you. I checked my voicemail and looked him straight in the eye, and said it has been [redacted] I have been talking to. "So it was [redacted] that I told I had been taking to [redacted]". I told him we lived too far, and were taking the jet skis home & asked if they were put back together. [redacted] called in the mechanic, who said "I never took them apart", so I asked "if they aren't fixed why aren't they in the shop" to which the mechanic said "I work on 10 a day, and we have 200 here". Now let's see, if 1 mechanic does 10 per day, & there is 200 items there to be worked on, then 1 mechanic could have done 290 jet skis in the 29 business days that my jet skis were there, so why weren't mine fixed, which I did not point this out to them. I then just told them we were taking them to which the mechanic replied "ok, let me dig them out". Then [redacted] says "we'll we have some time in them, but I am not doing to charge you". I asked "why don't you tell customers when they call instead of telling them to bring it on in, no appointment necessary or tell them the truth when they get here?" To which they had no response. Then we left. So we have invested driving 150 miles to get jet skis repaired and nothing was done. There was so much dirt on the jet skis it appears they were never even touched. Researched them online after I had used them, which I know I should have done before, and they had a very similiar complaint on [redacted] and another ATV website. Negative feedback on their website they remove. Performance East absolutely made several blatantly false statements to us, and did not perform the services provided. We would have never traveled that far to pick up jet skis that weren't ready unless someone from Performance East has told us they were ready. Now they are making additional false statements to the Revdex.com to try to make it the customers fault that they have serious customer service issues. I do not expect them to respond, but would like other consumers to be able to research them prior to doing business with Performance East so they would know how unethical they are.Final Business Response Performance East was unable to satisfy [redacted] during our peak season. We apologize for not being a little more clear. Our goal is to satisfy each and every customer. For years now we have not been able to keep up with the summer rush. In addition to watercraft and boat customers, we have off-road and on-road customers to satisfy as well. In the peak season, we cannot keep up with the service load.Performance East will be expanding into a larger facility this year and we hope to staff more mechanics in order to better satisfy our customers. Many people choose to do business with us because of our knowledge and experience, we have customers who travel from out of state just to deal with us and get there service work done. [redacted], We apologize for the bad experience and we hope we can make it up to you in the future. Thank You and if you have any questions feel free to contact me at the dealership or at [redacted]Performance East Inc

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Description: ATV Dealers, Motorcycle Repair Shops, Boat Dealers

Address: 604 Corporate Dr, Goldsboro, North Carolina, United States, 27534-1604

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