Performance Electrical Co Inc.

Review: In July 2015 [redacted] sent Performance Electrical to look at our whole house fan that wasn't working anymore. He collected $75.00 and put a "new motor" in. We didn't use it that much...until a few months later in April 2016. It doesn't work properly...so [redacted] sent Performance Electrical out again. The technician told my husband [redacted] would cash us out to get a new fan, as they couldn't fix it. Then [redacted] informed us that Performance Electrical said it works perfectly and whole house fans should only run 15 mins at a time. He informed them that motors are designed to shut off temporarily every 15 mins, then they come back on. This is a total lie. Our old fan that worked for 10 years has a timer on the wall, and you can set it for 2,6,or 8 hours to run all night. Also, Performance Electrical isn't taking any responsibility for installing a motor that doesn't work. Performance Electrical collected $150 total and we have a broken whole house fan. We have been scammed by Performance Electrical. Please can someone help us? [redacted] isn't returning our calls either. They have been avoiding us and I will file a complaint about them next. Thank-you.Desired Settlement: We were scammed out of $150.00 by Performance Electrical and [redacted]. How can we get this money back?

Business

Response:

In response to the [redacted]s complaint I have attached a copy of the technician's notes indicating that there is no mechanical failure with the Fan and the complaint was a preference by the customer on how the fan should perform (i.e. the high speed is too high for their satisfaction). The report was submitted to the home warranty company [redacted] who made the decision to decline any authorization for a replacement fan because the technician found no failure with the fan. The $75.00 that is being requested as a refund is a service fee that is required by [redacted] in their written contract with the homeowner. It is NOT a fee that Performance Electrical mandates. We are simply a 3rd party contractor who was dispatched by [redacted] to evaluate/assess the electrical problem that a customer is experiencing. [redacted] has the final decision in regards to what they will pay to repair or replace for an electrical problem. If the customer is requesting a refund in regards to the contractual service fee mandated by [redacted] that request should be made to [redacted]. Any fees collected from a customer on behalf of [redacted] are reported to [redacted] so that they will ensure that their contractual obligation (between [redacted] and the customer) by the customer has been met. This complaint should be properly directed to [redacted] as the dispute is between the [redacted]s and [redacted]'s contractual fee and final decision.

Review: [redacted] provided the company to do Electrical work at my home. I told [redacted] I had a breaker problem. Performance Elec. sent a service man to fix or change the breaker. He found the bad breaker, but did not have the correct replacement breaker, she he said he would have to get the right breaker and return when he got the right part. He was paid $75.00. But never returned or even called me back. I paid $75.00 for nothing. I want my $75.00 back. I have called many times with no results from this co.Desired Settlement: Return my $75.00 for work not done or completed.

Business

Response:

Business states that consumer was indeed notified that the claim for the bad breaker was denied by [redacted]. [redacted] must approve all new circuit breaker purchases and installations. As for the $75 deductible, that fee is non-refundable per their homeowners contract with [redacted]. If they wish to pursue the matter further they must contact their warranty company so a possible agreement may be reached. In the end, the deductible paid to Performance Electrical is required by [redacted] per their contract agreement.

Consumer

Response:

Not so! Performance Elec. Co Inc. Rep. came to our residence asked what the problem was. He said it was a bad breaker in the box. Next the Rep.(Service Man) went to his truck, and got some parts to fix the problem.he found out he did not have the right part after trying several parts he did have. he then said he had to go back to his supply office to get the right part. He never came back.[redacted]P.S. I told AHS the problem was probably a bad breaker when I make a request for service.

Business

Response:

We were dispatched to the [redacted]' residence by our customer, [redacted] Warranty Company. We are instructed to diagnose the problem and report the findings to [redacted]. Once we report our findings to [redacted], they determine if and how we are to proceed further on the particular issue. We make absolutely no decisions or promises on correcting any issues. [redacted] has the entire responsibility of authorizing any and all materials and work performed beyond initial diagnosis.When a customer requests service and agrees to an appointment time, [redacted] Home Warranty requires that a service fee is due and payable directly to the contractor when he arrives at the service address. This is a policy between [redacted] and its customers.At the time of service, Mr. [redacted] showed our technician the issue he was having with various outlets in his residence. Our technician did, in fact, determine that the GFCI branch circuit breaker was not staying engaged when a device was attached to the branch circuit. When no device was attached to the branch circuit, the GFCI branch circuit breaker stayed engaged.Our technician diligently searched on his vehicle for a similar style and rated branch circuit breaker to test the circuit operation. Our technician did not have the correct style or amperage circuit breaker to insert in the panel. Our technician noted the style and rating of the special GFCI branch circuit breaker and noted the diagnosis to that point based on the facts of his procedures and observations.Our technician explained to Mr. [redacted] that the circuit breaker would not stay engaged when any device was attached to the branch circuit and that the Home Warranty company would be advised of our procedures and diagnosis.Mr. [redacted] asked our technician if he would return the next day to do more work on the issue. At that time, Mr. [redacted] was informed that [redacted] makes all decisions beyond our technician's intial diagnosis and that any further work would be directed solely by [redacted]. Mr. [redacted] was informed that our report would be submitted to the Authorizations department at [redacted] the following morning and that a next day return trip was not likely because we first needed authorization to proceed further and that our appointments are scheduled far in advance. Mr. [redacted] was also informed that our technicians do not schedule or promise any work or corrections.Before leaving the residence, Mr. [redacted] asked our technician to check out a few wall outlets and wall toggle switches for operation. This was performed as a convenience and courtesy to Mr. [redacted] as it is clearly forbidden under our company policy to perform any diagnosis on any item that is not directed by our customer, [redacted], or part of an open and billable work order.Upon leaving the residence, our technician informed Mr. [redacted] that if [redacted] directed us to perform further work on the branch circuit issue, our office would contact him to make an appointment.Thank you for the opportunity to clarify our experience on this issue.If you have further comments or questions, do not hesitate to contact our office.

Consumer

Response:

It seems Performance Elec. likes to tell stories- False stories to the Revdex.com also. In short- I was told their Rep. He said "I will fix the problem" I would not have paid him unless [redacted] was told of the problem, and the Performance Elec was not told of the problem before work was done. Both [redacted] + Performance Elec knew what the problem was before work started. + I was told it would be fixed. They both knew this ll.