Performance Foam Insulation

Dave Marcotte Foundations is fantastic I received a number of quotes from various contractors, and Dave was among the lowest, with the best warranty, and best explanation of the work to be performed I chose this contractor because of his terrific reviews, and I am adding another to the pile

Initial Business Response / [redacted] (1000, 8, 2015/08/20) */ Performance Foam has been trying to contact Ms[redacted] for over a month nowWe did accept a down payment of $12,on 9/26/as a down payment to order the roofing foamThis is not a usual product that is stocked at our distributors warehouse [redacted] our estimator stated that he will try and get it down that Fall yet if the product comes in, however, if it's too cold we will not be able to complete work until SpringThe product didn't come in prior to the cold weather hittingMs [redacted] stated she understoodWe had them on the schedule in the Spring, however, we needed days of dry weather in order to complete this processWe are still trying to contact her regarding completing the work and she has not been willing to return our callsWayne did talk to [redacted] at [redacted] and he stated Ms [redacted] is just mad hence the reason she will not return callsWe unfortunately can't control the weather and it has been an unusual wet SummerWe are more than willing to complete the work as we have the product that was ordered last fall on handJust waiting for Ms [redacted] to return our call to get her on the schedule before it gets too cold againWe understand the frustration and are more than willing to work with her on this issue Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Performance Foam Insulation has called [redacted] one time in the past month and that one phone call was received by [redacted] , Vice President of the [redacted] Board of DirectorsMs [redacted] is the President of the member [redacted] Board of DirectorsShe is the messenger of the board's decision to no longer require the services of PFITherefore, a certified letter was sent July 3rd reflecting that decision and requesting our down payment of $12,be returnedMr [redacted] was invited to two board meetings to explain PFI's situation but never showed upMr [redacted] scheduled [redacted] numerous times to complete the roofing job last spring, in May and June, and canceled each time at the last minuteMr [redacted] has Ms [redacted] 's cell phone and email but has never used either one to contact her since May of Ms [redacted] was never told the product did not come in prior to the cold weather hitting in 2014, therefore the statement that she understood is incorrectThe Board of Directors of [redacted] is frustrated with the unprofessional conduct of PFIThe Board feels that [redacted] has waited an unreasonable length of time (almost year since payment of $12,in September of 2014) and wants the down payment to be returned as we requested in the certified letter that was sent in JulyThe Board of Directors of [redacted] has hired another contractor to complete the jobMr [redacted] stated to [redacted] during that one phone call, that PFI had no problem returning our down payment [redacted] wants their funds of $12,returnedSince [redacted] is a nonprofit organization, donations were received from the community to repair our roof$12,is part of those donations [redacted] will not agree to anything else but the return of their down payment Final Consumer Response / [redacted] (2000, 14, 2015/09/03) */ Final Business Response / [redacted] (4000, 12, 2015/09/03) */ PFI received the additional comments from Ms [redacted] stating she thinks PFI had no intention of completing the workThat is 100% falseAs stated in the initial response, we received the downpayment on 9/26/which then we ordered the product [redacted] stated that we will try to get it done as soon as the product arrives as long as it arrives prior to it getting coldThe product didn't arrive until late Fall which was then too cold to complete the roofing work per the contractWayne contacted [redacted] and explained it would have to be completed in the SpringUnfortunately, we had to cancel numerous times because of the weatherAs explained to Ms [redacted] , we needed to days of completely dry weather with no chance of rain in the forecast to complete the roofing workRoofing work meaning exposed to all the elements and are at the mercy of the weatherWe unfortunately didn't get the weather to cooperate as planned resulting in numerous rescheduling datesI again understand Ms [redacted] s frustration, however, we can't control the elements of the outdoorsWe mailed a full refund on 9/2/to [redacted] and are going to absorb the restocking fee for the product we have purchased for the projectWe are a Proudly Owned Woman company that has been in business for over years and had no intention of breaching any contract as stated by Ms [redacted] Please free free to call me the CEO of PFI if you have any further concerns regarding this issueBridgette [redacted]

Dave and his team were fantastic, on time, on budget and a pleasure to deal with They are such hard working guys, a very professional job and we would highly recommend this business Many thanks Dave Lilian and Glyn [redacted]

[redacted] was on budget, on time and a great communicator All his team, excavators, plumber, and [redacted] notified us of arrival, changes, and were open to design questions and changes as we discovered what would work best during the project The entire crew was polite and respectful, keeping the property and house as clean as possible I would highly recommend this company

Very knowledgable, professional & courteous
Reasonably priced

Dave Marcotte Foundations is fantastic. I received a number of quotes from various contractors, and Dave was among the lowest, with the best warranty, and best explanation of the work to be performed. I chose this contractor because of his terrific reviews, and I am adding another to the pile.

During the summer of 2014, Dave Marcotte Foundations did three out of the four wallsof our house. We needed to have our 1948 block foundation fixed, waterproofing and installing a drain. They did a great job. They were here on time everyday, worked hard and were extremely clean and efficient. They fixed the work of the previous contractor who did the first wall to the extent possible, at no extra costs. The owner is on every single site, and you can tell that he cares about the quality of the work and material used.
The first company we used for the first wall was highly recommended, yet the job they did was not half as good as Dave Marcotte Foundations. I recommend highly this company. Price is competitive, and you get high quality work.
You can hire them with full confidence.

Dave and his team were fantastic, on time, on budget and a pleasure to deal with.
They are such hard working guys, a very professional job and we would highly recommend this business.
Many thanks Dave.

Lilian and Glyn
[redacted]

[redacted] was on budget, on time and a great communicator. All his team, excavators, plumber, and [redacted] notified us of arrival, changes, and were open to design questions and changes as we discovered what would work best during the project. The entire crew was polite and respectful, keeping the property and house as clean as possible. I would highly recommend this company.

Initial Business Response /* (1000, 8, 2015/08/20) */
Performance Foam has been trying to contact Ms.[redacted] for over a month now. We did accept a down payment of $12,500 on 9/26/2014 as a down payment to order the roofing foam. This is not a usual product that is stocked at our distributors...

warehouse. [redacted] our estimator stated that he will try and get it down that Fall yet if the product comes in, however, if it's too cold we will not be able to complete work until Spring. The product didn't come in prior to the cold weather hitting. Ms. [redacted] stated she understood. We had them on the schedule in the Spring, however, we needed 3 days of dry weather in order to complete this process. We are still trying to contact her regarding completing the work and she has not been willing to return our calls. Wayne did talk to [redacted] at [redacted] and he stated Ms. [redacted] is just mad hence the reason she will not return calls. We unfortunately can't control the weather and it has been an unusual wet Summer. We are more than willing to complete the work as we have the product that was ordered last fall on hand. Just waiting for Ms. [redacted] to return our call to get her on the schedule before it gets too cold again. We understand the frustration and are more than willing to work with her on this issue.
Initial Consumer Rebuttal /* (3000, 10, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Performance Foam Insulation has called [redacted] one time in the past month and that one phone call was received by [redacted], Vice President of the [redacted] Board of Directors. Ms. [redacted] is the President of the 12 member [redacted] Board of Directors. She is the messenger of the board's decision to no longer require the services of PFI. Therefore, a certified letter was sent July 3rd reflecting that decision and requesting our down payment of $12,500 be returned. Mr. [redacted] was invited to two board meetings to explain PFI's situation but never showed up. Mr. [redacted] scheduled [redacted] numerous times to complete the roofing job last spring, in May and June, and canceled each time at the last minute. Mr. [redacted] has Ms. [redacted]'s cell phone and email but has never used either one to contact her since May of 2015. Ms. [redacted] was never told the product did not come in prior to the cold weather hitting in 2014, therefore the statement that she understood is incorrect. The Board of Directors of [redacted] is frustrated with the unprofessional conduct of PFI. The Board feels that [redacted] has waited an unreasonable length of time (almost 1 year since payment of $12,500 in September of 2014) and wants the down payment to be returned as we requested in the certified letter that was sent in July. The Board of Directors of [redacted] has hired another contractor to complete the job. Mr. [redacted] stated to [redacted] during that one phone call, that PFI had no problem returning our down payment. [redacted] wants their funds of $12,500 returned. Since [redacted] is a nonprofit organization, donations were received from the community to repair our roof. $12,500 is part of those donations. [redacted] will not agree to anything else but the return of their down payment.
Final Consumer Response /* (2000, 14, 2015/09/03) */
Final Business Response /* (4000, 12, 2015/09/03) */
PFI received the additional comments from Ms. [redacted] stating she thinks PFI had no intention of completing the work. That is 100% false. As stated in the initial response, we received the downpayment on 9/26/2014 which then we ordered the product. [redacted] stated that we will try to get it done as soon as the product arrives as long as it arrives prior to it getting cold. The product didn't arrive until late Fall which was then too cold to complete the roofing work per the contract. Wayne contacted [redacted] and explained it would have to be completed in the Spring. Unfortunately, we had to cancel numerous times because of the weather. As explained to Ms. [redacted], we needed 3 to 4 days of completely dry weather with no chance of rain in the forecast to complete the roofing work. Roofing work meaning exposed to all the elements and are at the mercy of the weather. We unfortunately didn't get the weather to cooperate as planned resulting in numerous rescheduling dates. I again understand Ms. [redacted]s frustration, however, we can't control the elements of the outdoors. We mailed a full refund on 9/2/15 to [redacted] and are going to absorb the restocking fee for the product we have purchased for the project. We are a Proudly Owned Woman company that has been in business for over 12 years and had no intention of breaching any contract as stated by Ms. [redacted]. Please free free to call me the CEO of PFI if you have any further concerns regarding this issue. Bridgette [redacted]