Performance Health Center

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have since taken the car in to be diagnosedThe car was not returned in the same condition as deliveredMini of Escondido damaged the PCV Valve Cover while in their possessionMini of Escondido was charged to check the car and report any issuesThey did not report the broken PCV Valve CoverThis is an incredibly obvious issue, that would have been readily aparant to even the most inexperienced auto mechanicAfter leaving the dealership, removal of the oil cap allows you to here a high pitched whistleThis in addition to the cars now terrible idle, would have been nearly impossible not to noticeAt best, Mini of Escondido is admitting utter incompetenceAt worse, the dealership is responsible for intentionally damaging the vehicle Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have since taken the car in to be diagnosed. The car was not returned in the same condition as delivered. Mini of Escondido damaged the PCV Valve Cover while in their possession. Mini of Escondido was charged to check the car and report any issues. They did not report the broken PCV Valve Cover. This is an incredibly obvious issue, that would have been readily aparant to even the most inexperienced auto mechanic. After leaving the dealership, removal of the oil cap allows you to here a high pitched whistle. This in addition to the cars now terrible idle, would have been nearly impossible not to notice. At best, Mini of Escondido is admitting utter incompetence. At worse, the dealership is responsible for intentionally damaging the vehicle. 
Regards,
[redacted]

In review of the file. The car was brought in for diagnostics and price on replacing the front brake pads and rotors. The quote was given to Mr. [redacted] over the phone and authorized by him. He was also given a list if items that need to be addressed. The car is around 8 years old with 75,000 miles and...

needs some service and repairs. Mr. [redacted] then called back and did not want to perform any of the work. We put the old brakes back on the car and he picked up the car with no charges being paid even though the repair order was signed for $180 diagnostic charge. His claim that the check engine light is related to work is invalid. No work was performed that would related to a check engine light. However, there are many things that needed to be done to the car that may be related. Basically, the car left as it came in with no charges to the customer.[redacted]Service Manager