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Performance Heating & Cooling, Inc

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Performance Heating & Cooling, Inc Reviews (1)

Poor installation of heat exchanger resulting in damage to unit.Performance Heating & Cooling3466 Airport Blvd.Wilson, NC Attn: General ManagerDear sir:On July 25, 2014, I called for service on a heat problem. The unit did not come on. The technician who came stated that we had a loose wire. I paid $100.00 for that visit. On August 2, 2014, I called and reported a problem - the unit did not come on - since it was Saturday, I told the on-call service to have Performance call me on Monday. Performance did call and schedule a time for the technician to come back. At this appointment the technician stated that the heat exchanger was cracked and the burners were burnt out. I called the service dept. to question why - in the matter of 10 days did this problem go from $100 to over $900. I also questioned how the heat exchanger - which was replaced by Performance December 6, 2012 could need replacing so soon - this is under warranty for 20 years!! I was assured that the work needed to be done as they did shut off the gas to the house. I questioned the $450 to replace the heat exchanger in 2012 and was told that it was a very complicated installation. At that time, the technician was here for less than an hour. That in itself was very suspicious. I proceeded to call Trane directly and explained the problem to them. They told me I should get a second opinion. I did contact a local contractor who agreed to take a look at the unit. His findings were that the heat exchanger was poorly installed, using excessive caulk in some areas and a space where no caulk was applied the burners were misaligned causing that to burn out prematurely - both conditions caused the unit to run excessively hot - burning out the heat exchanger. The contractor did install a new heat exchanger and repaired the burnt out burners. He was here for over 3 hours - he ran the unit for about ½ hour to make sure everything was running properly. He actually used a carbon monoxide meter to check for any leakage.When the technician claimed that we had a "loose wire", he never checked the house for carbon monoxide. This could have cause imminent damage to my family due to carbon monoxide poisoning. As a result of all this, I have lost trust in Performance Heating and will be cancelling our service contract.Obviously the hurried or poor installation of the failed heat exchanger performed In 2012 caused the premature failure of the unit. I believe there should be credit given for the short life of the unit and poor service we experienced. I am filing for the following damages: $249.00 refund of service contract for obvious reasons$100.00 refund of misdiagnosis for July 25 visit$450.00 refund for poor installation of heat exchanger - 12/6/2012$925.00 refund for repair of unit due to poor installationI have filed complaints with the Revdex.com and Attorney General. I look forward to hearing from you. In the next 30 days.. My home number is XXX-XXX-XXXX.Sincerely,Desired Settlement$249.00 Refund of Service Contract$100.00 refund of Misdiagnoses endangering family$450.00 refund of Original installation$925.00 to repair damage due to poor installation. Business Response /[redacted]/Performance has offered the customer $124.50 which is half of the service contract and $350.00 for installation of heat exchanger. Customer agreed to $474.50 refund.Consumer Response /[redacted]/Performance Heating & Cooling have just contacted me and have offered to reimburse me $350 for the heat exchanger and $124.00 for the service contract. I feel this is a fiar settlement and have accepted it.[redacted]

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Description: Heating Air Conditioning Suppliers, Air Conditioning Repair Companies, Air Conditioning & Heating Contractors - Commercial, Air Conditioning & Heating Contractors - Residential, Heating Contractors, Air Conditioning Companies

Address: 3466 Airport Blvd NW, Wilson, North Carolina, United States, 27896-8814

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