Performance Motors

The letter Mr*** is referring to was not mailed to Performance MotorsIt was mailed to a different used car dealership and we were only made aware of it just recentlyWe did not fail to call Mr***We simply didn’t know he requested a call back because it was in a letter that we didn’t
receiveWe are not affiliated with *** ***, nor do we know the previous owner of the truckFor the overheating to have been a pre-existing condition, it would’ve had to have been present while in our possession or we would’ve had to have had knowledge of itThat is not the caseUnfortunately, our shop did a Used Car Inspection and there were no overheating issuesIf Mr*** had brought this to our attention prior to the repairs and given us an opportunity to be involved, we would be handling this much differentlyNo negotiation was reached because a negotiation is a discussion aimed at reaching an agreementMr*** never contacted us to discuss making repairs to his vehicleHe only contacted us months after his purchase to tell us he had repaired a cracked head and that he wanted us to pay $2,We decline to reimburse Mr*** for the cost of the heads he repairedWe were not given an opportunity to have our mechanics confirm or dispute the repairs, nor were we given an opportunity to obtain parts or labor at our cost

Complaint: ***
I am rejecting this response because:
If I need to have *** *** send a formal letter stating that the cylinder heads were cracked long before Performance Motors was had the truck, I willAs stated previously, I have pictures and sales receipt for review alsoThe letter was apparently sent to the wrong address mistakenly, but I was still contacted by the dealership in a timely manner, so that is irrelevantMy concern is when I was directed to contact the owner, he told me he was busy and never returned my callI decided to call him back the following day where the conversation became very unprofessionalI understand that this truck was purchased "as is", but the fact of the matter is that this was a pre-existing condition that both maintenance shop and dealership failed to acknowledge/discloseI am extremely concerned that this dealership is selling vehicles with little to no technical inspection done on themQuality assurance and quality control seems to be non-existent, yet this dealership is getting away with selling unsafe vehicles to the public with no repercussionThe money is of no concern, but selling unsafe vehicles to the public is disturbingSince Performance Motors feels no need to compromise and show good faith, my only other choice is to take this matter up with the AFDCB and black list them for safety reasons
*** ***

Complaint: [redacted]
I am rejecting this response because: I was told the check would not be cashed until I was happy with the vehicles condition, I am still driving my vehicle because I do not trust the quality of there vehicles after the situation they've put me in nor do I trust them in any other agreement. This company DID lie to me, and anyone would get a lawyer at the point where the company has NOT repaired a vehicle they purchased after 50 plus days, and refuses to talk to the customer about another agreement or settlement. This is a completely unprofessional business. 
Regards,
[redacted]

We're sorry but we stand by our decision. We feel that it is unreasonable for Mr. [redacted] to ask for our assistance now, after he took action of his own accord to make repairs without ever involving us.

Customer came in and viewed a 2007 Hummer H3 that was undergoing pre-delivery inspection at the mechanic shop. During the inspection, it was noted that the catalytic converter needed maintenance, that is was ‘turning red hot.’ Upon speaking to the mechanic, that same day at the shop, in the presence...

of the customer, it was also brought to the attention of the salesman and customer that the torque converter might need maintenance but that it was too soon to tell just what the problem was. There was a lot of interest in the Hummer up to that point and the salesperson conveyed that to the customer. The customer in turn wanted to lock the deal in and sign paperwork and was very excited to purchase the vehicle even though it wasn’t completely ready. At the time of purchase, this was the only known issue we were aware of and we did ‘verbally’ convey to the customer that it would be repaired. He was aware that the vehicle wasn’t ready and signed the paperwork without coercion to ensure he would be the owner of the vehicle. With that said, we offered to let him drive ‘any vehicle on the lot’ until his was ready and he declined. He chose to drive his trade-in, which we paid off per our contract. Because the initial inspection wasn’t complete at the time the customer purchased the vehicle, we are still at the mercy of the mechanic shop to complete the repairs. We obviously don’t want to release the vehicle to the customer in substandard conditions. At no time did we ever tell the customer that we wouldn’t cash the check or that he would need to get a lawyer. He called the dealership and threatened to get a lawyer and we conveyed to the customer that in that situation we would have to stop communication and let the lawyers handle it from there due to the arbitration agreement that was also signed by the customer. It is not in our nature to deceive our customers, that’s not the type of business we run. It’s vital, being a car dealer in a military town, to be transparent, upfront, and honest and we go above and beyond to see that our customers are satisfied. There were no tricks and no lies, as the customer has stated. We have agreed to repair the Hummer. Unfortunately, due to the Thanksgiving, Christmas, and New Year holiday - yet at no fault of our own, there have been delays. Again, we offered him the opportunity to drive an equal or higher valued vehicle from our lot until his was ready and he declined. Refunding his money is not an option. He was aware of the condition of the vehicle and wanted it before it sold to anyone else, he signed an AS IS agreement and declined an extended service contract. We apologize for any inconvenience; if he would like to offer another suggestion for desired settlement, we would happily entertain it.