Performance Online

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ We would like to apologize for the inconvenience to our customer and the Revdex.comWe are an aftermarket mail order classic car parts businessUpon receiving the complaint we have contacted the customer via phoneAll issues have been addressed and we have sent our customer a replacement part free of charge including a free t-shirt and the power steering fluid that was missing from the orderAt the time of his purchase we were not running any kind of sale or discount couponThe kit price on in our store for part number PSCKis $https://www.performanceonline.com/64-67-CHEVY-PONTIAC-BUICK-and-OLDSMOBILE-GM-A...⇄ customer was given a discount and charged $for said kitOur phone conversation went well and the customer stated that he would be contacting the Revdex.com to remove his complaintThank You Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Performance Online would like to apologize for this issue being brought forth to the Revdex.comIt is our goal to handle any and all customer service issues with our customer direct.We would like all parties to understand the Performance Online Inc is an automotive aftermarket parts manufacturer and distributor and that approximately 80% of our business is conducted over the internet and through mail orderWe would like all parties to understand that our company policies were audited and then approved by the Revdex.com and currently meet their standards as an Accredited Business with an A+ ratingThe facts of this transactionCustomer purchased product on 9/20/2016Customer was issued a return authorization on 10/20/(within the day return period)Performance Online received severely damaged product back on 10/28/(keep in mind this was a friday)Customer files complaint with Revdex.com before Performance Online could as the severely damaged product on 11/1/(this was a tuesday)Customer is seeking full refund and to include reimbursement for return shippingPerformance Online will not refund the requested amount due to damages and our company policiesWe realize the any offer will be in vaneHowever per our policies and general good nature this is the amount of refund we showInvoice total $Return shipping costs incurred $Total claimed by customer $ we have compared it to a new unused booster in picture Items were returned in malice with no packing materials at allProposed refund to Mr [redacted] $Performance Return PolicyPerformance Online honors the products we sell with our “Performance Return Policy”The “Performance” return policy means that anything purchased from us which is still in new condition, unopened and can be re-sold, may be returned within the day periodA 10% service fee will be incurred, this is to recoup credit card fees, packing materials and laborWe stand by the products we sell, and we truly appreciate your business today, tomorrow, next year and years to come! Please read and check all item details before requesting to return your productOur special care AFTER the sale is how we define great customer serviceAll returned items must be freight prepaid by the customerWe do not reimburse shipping costsAny merchandise not returned in NEW condition will incur a 20% restocking feeDue to the numerous options of our products, please note that product may vary from images shown.RETURN POLICYITEM IS NON REFUNDABLE AFTER DAYS of receipt or on special order and custom itemsExchanges may not be made without prior authorization.We offer a limited lifetime warranty on most non wear itemsThis warranty covers factory defects and defaults onlyWe do not cover misuse or broken parts caused by the user or by any other eventPlease inspect your parts immediatelyYou have days from receiving your order to report any defects in your product