Avoid this place. The handler injured my dog while removing from cage. Claims dog caught a toe but the story later changed to pulled out of collar and slammed into cage.
My dog tore her CCL and required 4000 dollar surgery to walk again. Management refuses to accept responsibility and reimburse me for the costs. Staff is either poorly trained or is mishandling the dogs.
I will now need to retain a lawyer and take them to court to cover my loss.
If you have reasonable expectations that your dog will be cared for…..this is not a place to bring your pet.
Re: Complaint [redacted] On 4/13/the customer emailed our office inquiring about dog behavior training for her month old German ShepherdWe responded on the same day via email outlining our different training optionsThe customer chose to enroll her dog in our Perfect Older Pups class which runs every seven weeks on Monday nightsAt the time of this discussion the next start date for Perfect Older Pups was 5/18/There were other class options available but the customer chose to enroll in Perfect Older Pups and wait the five weeks for it to startThe first Perfect Older Pups class is a chat class where the dog owners and instructor discuss their training issues and goalsBased on what the owners disclosed at this class it was decided that they should bring the dog in for a one-on-one evaluation prior to the next week’s classOn 5/23/they came to our facility with the dogThey paid a $ring rental feeThey were not charged for the instructor’s timeThe dog showed signs of mild stress being in an unfamiliar placeBeing knowledgeable, the instructor was appropriate with her interaction with the dog and the dog didn’t show signs of aggression so it was decided that with the proper management and handling the dog would be able to attend the classSubsequently, the owner showed the instructor a video of their dog biting the previous trainerIt was agreed that the dog could still attend the class but if his behavior changed he would be moved to another classOn 6/1/during the first class with all the dogs it became apparent that the customer’s dog and the customer’s son’s dog could not be in the same training ring together due to lack of focus on their ownersThe son’s dog was lunging, pulling and barking to get to the customer’s dog and other dogsFor safety sake and to create an environment for the dog to be able to mentally work we moved the son, his fiancé and their dog to another ring, where he was given a one hour private lesson by the owner addressing the dog’s behavior issuesThe cost for a one hour behavior private is $We did not charge the customer for this serviceWe were only interested in helping the dog and the owner learn how to handle stressful situationsThe owner’s training style is very familial and laced with adult humor in an attempt to bring levity to such situations to prevent tension from exasperating thingsSeeing as the customer’s dog and customer’s son’s dog were struggling in such a large group training environment the instructor suggested a smaller group class held in a quieter training environmentThis particular class (TLC Basic Manners) runs on Saturdays and the customers stated that wouldn’t work with their scheduleAs another option we suggested they purchase and read a particular relationship building book that we carry at the front deskWe instructed them to follow the exercises in the book to prepare them and help the dog to assimilate into classThey purchased the book as they were leaving class that nightThe following week (week three of the session) all parties returned to class and the son’s dog was unable to focus or function in the presence of all the other dogs and the customer’s dogIn an effort to help the dog, the instructor created a barrier for the son and his dog to work behindThe dog’s reactivity was not quelled with this effort despite the fact that three class assistants were attending to them and delivering the class instruction from the instructorWeek four of the session the same thing was doneWe hoped the customers would have applied some of the techniques included in the book and that the instructors had lectured and demonstrated for them previouslyIt did not appear that they did, so no headway was made in changing the dog’s behaviorThe customer’s dog was totally unable to focus on the customer because the customer’s husband was standing right outside the ring engaging the dog with eye contactIn an effort to help the dog focus the instructor explained what was happening and asked the husband to wait outside so the wife and dog could be successfulOn 6/25/we received an email from the customer stating that she was withdrawing her dog and her son’s dog from class and wanted a refundUpon receipt of the email our manager called the customer to listen to her concernsWe have a no refund policy which is standard practice in dog training and other learning/education institutesThe customer acknowledged knowledge of our policies with her signature on the registration form and was given the no refund policy in writing at the chat classAfter speaking with the customer, the manager reached out to the instructor to discuss the viable options for these people and their dogsThe manager called the customer back and presented the options available which were (1) come in prior to the next class to sit down with the instructor to see if the dogs can be factored into the class, (2) switch to the small group class – TLC Basic Manners, or (3) take private lessonsIf she chose option or the tuition for the last weeks of the Perfect Older Pups class would be applied and she would owe the difference in the cost of the new class or privateWe left it that the customer would discuss it with her family and get back to us which she did not doThe remainder of classes in the session came and went without a word from the customerWe have over years of experienceWe are certified professional dog trainersWe have earned the CPdesignation from the Certification Council for Professional Dog Trainers (CCPDT) which is the only independent organization offering psychometrically sound certifications for animal training and behavior professionalsThe Certification Council for Professional Dog Trainers serves to establish and maintain recognized standards of competence for animal training and behavior professionals through criteria based on experience, standardized testing, skills and continuing education, and identifies those individuals to the publicOur training philosophy is do no harm and our methodology is based on the two main principles of learning theory for dog-friendly, science-based training which are positive reinforcement (+R) and negative punishment( -P)"Positive training" typically uses positive reinforcement and negative punishment exclusivelyVery rarely are the other two quadrants of learning theory (-R and +P) used, and even then with aversives that are not painful, just unpleasant (like time-outs or startling noises)We do not consider slip chains (choke chains) or prong collars to be part of "positive training"It has been proven that a combination of aversive corrections and positive reinforcements is the least effective way to teachWhen we do any sort of training with the dogs, we always ask ourselves "Is this improving our relationship with this dog or is it harming it?" If it is harming the relationship, we don’t train that way! That’s why we use positive reinforcement and negative punishmentSure, the other methods often (but not always) work, but we prefer not to risk all of the falloutWe pride ourselves on offering the finest in dog care and training in the areaWe have a commitment to excellenceOur instructors and animal care attendants are passionate about their jobsThey love what they do! They care about every dog that walks through our doorsOur business has evolved to a one stop shop for all things dog from word of mouth and referrals from our many satisfied customers
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.I absolutely disagree I was never offered any other classes I was informed that I needed to take that class and that class onlyWe were willing to come in Saturday but the head trainer assured us we could use come kind of blocked off areaAs I explained our dogs have never been in this environment I made this very clear to [redacted] and ***, they made it assuring they could handle our dogsHowever during class my son received hardly no help besides the interns young kids in training who told my son something different from what I was being told in the classYes our dogs are raised together they knew thisAlso, the owner who gave my son the private was awfulShe did not use humor she humiliated my son and daughter in lawTold them at one point to use birth control and to never have kidsShe hit my son over the head several times and said I am the owner I can do and say whatever I wantI chose not to come back because First it was stressful for our dogs and second my son my daughter in law and my husband felt humiliatedThe day she claims she asked my husband to leave is incorrect, we were told this was a family affair and any family members were welcome to training or watch in a areaMy husband after working a hour shift came with me so he could participate and as soon as he walked in, she yelled across the room " no you get out you can not be here, get out now" class was already mins late like the last My husband walked out and refused to ever go back inWe paid for hour classes and for maybe minsThey are unprofessional , called my son names, called their dog stupidI spoke with the manager and told her why I would not come back and I told her yes you may a no refund policy however we did not get the treatment or services they promised we wouldOur dogs are in training now and doing amazingAnd they training together and apartI think it's very upsetting a business treats it's customers like that Regards, [redacted]
My dog tore her CCL and required 4000 dollar surgery to walk again. Management refuses to accept responsibility and reimburse me for the costs. Staff is either poorly trained or is mishandling the dogs.
I will now need to retain a lawyer and take them to court to cover my loss.
If you have reasonable expectations that your dog will be cared for…..this is not a place to bring your pet.
Re: Complaint [redacted] On 4/13/the customer emailed our office inquiring about dog behavior training for her month old German ShepherdWe responded on the same day via email outlining our different training optionsThe customer chose to enroll her dog in our Perfect Older Pups class which runs every seven weeks on Monday nightsAt the time of this discussion the next start date for Perfect Older Pups was 5/18/There were other class options available but the customer chose to enroll in Perfect Older Pups and wait the five weeks for it to startThe first Perfect Older Pups class is a chat class where the dog owners and instructor discuss their training issues and goalsBased on what the owners disclosed at this class it was decided that they should bring the dog in for a one-on-one evaluation prior to the next week’s classOn 5/23/they came to our facility with the dogThey paid a $ring rental feeThey were not charged for the instructor’s timeThe dog showed signs of mild stress being in an unfamiliar placeBeing knowledgeable, the instructor was appropriate with her interaction with the dog and the dog didn’t show signs of aggression so it was decided that with the proper management and handling the dog would be able to attend the classSubsequently, the owner showed the instructor a video of their dog biting the previous trainerIt was agreed that the dog could still attend the class but if his behavior changed he would be moved to another classOn 6/1/during the first class with all the dogs it became apparent that the customer’s dog and the customer’s son’s dog could not be in the same training ring together due to lack of focus on their ownersThe son’s dog was lunging, pulling and barking to get to the customer’s dog and other dogsFor safety sake and to create an environment for the dog to be able to mentally work we moved the son, his fiancé and their dog to another ring, where he was given a one hour private lesson by the owner addressing the dog’s behavior issuesThe cost for a one hour behavior private is $We did not charge the customer for this serviceWe were only interested in helping the dog and the owner learn how to handle stressful situationsThe owner’s training style is very familial and laced with adult humor in an attempt to bring levity to such situations to prevent tension from exasperating thingsSeeing as the customer’s dog and customer’s son’s dog were struggling in such a large group training environment the instructor suggested a smaller group class held in a quieter training environmentThis particular class (TLC Basic Manners) runs on Saturdays and the customers stated that wouldn’t work with their scheduleAs another option we suggested they purchase and read a particular relationship building book that we carry at the front deskWe instructed them to follow the exercises in the book to prepare them and help the dog to assimilate into classThey purchased the book as they were leaving class that nightThe following week (week three of the session) all parties returned to class and the son’s dog was unable to focus or function in the presence of all the other dogs and the customer’s dogIn an effort to help the dog, the instructor created a barrier for the son and his dog to work behindThe dog’s reactivity was not quelled with this effort despite the fact that three class assistants were attending to them and delivering the class instruction from the instructorWeek four of the session the same thing was doneWe hoped the customers would have applied some of the techniques included in the book and that the instructors had lectured and demonstrated for them previouslyIt did not appear that they did, so no headway was made in changing the dog’s behaviorThe customer’s dog was totally unable to focus on the customer because the customer’s husband was standing right outside the ring engaging the dog with eye contactIn an effort to help the dog focus the instructor explained what was happening and asked the husband to wait outside so the wife and dog could be successfulOn 6/25/we received an email from the customer stating that she was withdrawing her dog and her son’s dog from class and wanted a refundUpon receipt of the email our manager called the customer to listen to her concernsWe have a no refund policy which is standard practice in dog training and other learning/education institutesThe customer acknowledged knowledge of our policies with her signature on the registration form and was given the no refund policy in writing at the chat classAfter speaking with the customer, the manager reached out to the instructor to discuss the viable options for these people and their dogsThe manager called the customer back and presented the options available which were (1) come in prior to the next class to sit down with the instructor to see if the dogs can be factored into the class, (2) switch to the small group class – TLC Basic Manners, or (3) take private lessonsIf she chose option or the tuition for the last weeks of the Perfect Older Pups class would be applied and she would owe the difference in the cost of the new class or privateWe left it that the customer would discuss it with her family and get back to us which she did not doThe remainder of classes in the session came and went without a word from the customerWe have over years of experienceWe are certified professional dog trainersWe have earned the CPdesignation from the Certification Council for Professional Dog Trainers (CCPDT) which is the only independent organization offering psychometrically sound certifications for animal training and behavior professionalsThe Certification Council for Professional Dog Trainers serves to establish and maintain recognized standards of competence for animal training and behavior professionals through criteria based on experience, standardized testing, skills and continuing education, and identifies those individuals to the publicOur training philosophy is do no harm and our methodology is based on the two main principles of learning theory for dog-friendly, science-based training which are positive reinforcement (+R) and negative punishment( -P)"Positive training" typically uses positive reinforcement and negative punishment exclusivelyVery rarely are the other two quadrants of learning theory (-R and +P) used, and even then with aversives that are not painful, just unpleasant (like time-outs or startling noises)We do not consider slip chains (choke chains) or prong collars to be part of "positive training"It has been proven that a combination of aversive corrections and positive reinforcements is the least effective way to teachWhen we do any sort of training with the dogs, we always ask ourselves "Is this improving our relationship with this dog or is it harming it?" If it is harming the relationship, we don’t train that way! That’s why we use positive reinforcement and negative punishmentSure, the other methods often (but not always) work, but we prefer not to risk all of the falloutWe pride ourselves on offering the finest in dog care and training in the areaWe have a commitment to excellenceOur instructors and animal care attendants are passionate about their jobsThey love what they do! They care about every dog that walks through our doorsOur business has evolved to a one stop shop for all things dog from word of mouth and referrals from our many satisfied customers
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.I absolutely disagree I was never offered any other classes I was informed that I needed to take that class and that class onlyWe were willing to come in Saturday but the head trainer assured us we could use come kind of blocked off areaAs I explained our dogs have never been in this environment I made this very clear to [redacted] and ***, they made it assuring they could handle our dogsHowever during class my son received hardly no help besides the interns young kids in training who told my son something different from what I was being told in the classYes our dogs are raised together they knew thisAlso, the owner who gave my son the private was awfulShe did not use humor she humiliated my son and daughter in lawTold them at one point to use birth control and to never have kidsShe hit my son over the head several times and said I am the owner I can do and say whatever I wantI chose not to come back because First it was stressful for our dogs and second my son my daughter in law and my husband felt humiliatedThe day she claims she asked my husband to leave is incorrect, we were told this was a family affair and any family members were welcome to training or watch in a areaMy husband after working a hour shift came with me so he could participate and as soon as he walked in, she yelled across the room " no you get out you can not be here, get out now" class was already mins late like the last My husband walked out and refused to ever go back inWe paid for hour classes and for maybe minsThey are unprofessional , called my son names, called their dog stupidI spoke with the manager and told her why I would not come back and I told her yes you may a no refund policy however we did not get the treatment or services they promised we wouldOur dogs are in training now and doing amazingAnd they training together and apartI think it's very upsetting a business treats it's customers like that Regards, [redacted]