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Performance Properties Inc Reviews (12)

Complaint: ***
I am rejecting this response because: This is not right, why I’m I paying for things that are clearly not my responsibility
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
This complaint isn't against Emily S*This complaint is against Performance Properties and the owner, Nori F*, who I did contact as Emily stated on 7/2/once *** *** didn't respond on 6/22/There was no email bounce back from my email on 6/22/15, so they did not handle that communication responsibly because no one followed up with meSince my communication on 7/2/did not receive a response from Nori, I wouldn't consider that timelyI also contacted Nori again on 10/13/along with other staffI still have not received any response from her, the owner of this company even in this dispute through Revdex.comSince I did not work directly with Emily during my time as a resident there, I don't think this communication is being handled properly and I request that future communication continue with the owner and with Jenny, as Emily is purely responding on their behalf with or without their permission as the current property managerShe can not speak to what items were in the home over years prior to her having worked as the property manager for this particular home
Here is my response to the maintenance breakdown of costs
The maintenance break down for the $in charges followsPlease note the total is over $100.00:Parts:Light bulbs throughout home $- I dispute this chargeAs previously mentioned, we left the original light bulbs in the home because we replaced most of them with energy efficient light bulbsThe original light bulbs were placed in the boxes from the energy efficient light bulbs above the laundry area in a cabinetThere was no need to buy new ones.
We also did not leave lights on while the home was available for viewing when the company was trying to rent it out, so if they had light bulbs that no longer worked, this was after our move out date.New toilet seat to replace Child seat $ I dispute this charge. As previously mentioned, we left the original toilet seat there under the bathroom sink in the same bathroom where the toilet seat was neededAgain, no need to buy a new oneAnd this was not just a child's seat, it actually functioned as a regular toilet seat as wellThe cost to us should be just the time to remove and put it in the original one under the sink.Dumping items left at the home $I dispute this charge. As previously mentioned, besides the child toilet seat left behind, the other items, such as the satellite dish, fire pit, and hose reel were already there at time of move inDid you seriously have someone climb on the roof and put the satellite dish in a trash can? We did not have satelliteWe used *** as our internet provider and use ***We had *** for a whileWould you like me to show a statement from them? I will need to go in and get a copy of a paper statement if you are not willing to accept my wordThe fire pit and hose reel were already there - not sure what else to say about thatOther items were also located under the stairs, such as a beige stand for plant or patio umbrella, 4-recycling bins, cardboard boxes, garbage bagsWe left everything there that was already there to begin with.Total in Parts $ Parts for what?Labor:Is charged at $per hour with a one hour minimum; also stated in Lease on Page 3, Section 10bhours to take care maintenance items, purchase items that needed to be replaced, and haul items to the dump.Total: $150.00Grand Total for all Items $
I noticed that the sticker removal is no longer on here, so I assume that is no longer a costI am requesting $of the $returnedAs far as the $cost for carpet, this is an issue we need to take up with Jenny since we were given an approval from her that was different from our agreementJenny provided us incorrect information along with the other male assistant regarding the carpetAs seen in the move in checklist, we did not mark the carpet new throughout the houseThis should be considered as part of your charges to usWe also request a breakdown of the $yard maintenanceAs previously mentioned, we moved in December 2012, so the yard was definitely not lush green at time of move in so that should not be an expectation when we moved out in May
Sincerely,*** ***

The check that was sent to you in the amount of $is the adjustment to the charge for carpet replacementI did state in an email sent to you on 1/30/that we would be refunding this to youAs for the refrigerator that was nearly new that you damaged this is your responsibility as a tenant to pay for the damagesThe information that I stated in the prior email in regards to cleaning the refrigerator came from the manual that was provided with the fridge and again as stated could be easily found on lineI do understand that you did not mean to damage the refrigerator, but damaged it was and the damage needs to be paid forI have researched your request on your water billsI do show that you notified us at one point that there was a broken sprinkler head and we sent out a vendor to take care of the issue who repaired the broken sprinkler headIt would be your responsibility to contact the utility company for reimbursementI did receive your email indicated that the utility company confirmed that you had exceeded their time frame for receiving a creditPerformance Properties did their due diligence in sending out the vendor for service/repair once we were notified that there was an issueI researched and showed no emails from any tenants during your tenancy that reported high water issuesI would expect with a sprinkler system in place that water bills would be higher during the spring/summer months.The carpets were cleanedYou were not sent the actual bill as we did not charge you for the carpet cleaningThe stench of urine and staining was unable to be cleaned in some portions of the home and needed to replaced at your costsI did sent you the pictures of the heavy urine staining on both the underside of the carpet and carpet padding I would also like to clarify that we do allow roommate changes, but also as a company policy require that one original tenant remain on the lease during the entire tenancyMeaning until the property is vacated by all tenants and possession is returned to usIt is my understanding that you were trying to do a lease assumption and that is not something we allow at our properties

I have spoken with *** and have provided her the following information 1/30/both over the phone and by emailIn having the carpet evaluated for cleaning we found that carpet in the master bedroom was so heavily damaged with urine that it was determined the carpet in the master bedroom needed to
be replacedThe cost for carpet replacement with pet seal was a total of $Please note there was an additional charge for cleaning the carpets throughout the home including the master bedroom for a total of $that was not charged against your security deposit; even though, it is a tenant charge per the terms your signed rental agreementThis charge was waived in good faith and as a courtesyAs we did not have the invoice for carpet replacement at the time that the security deposit accounting was processed and the estimate for replacement was $we will be refunding the difference of $The charge for carpet replacement in the master bedroom in amount of $stands You are disputing the charge for replacing the heavily scratched stainless steel doors on the refrigerator in the amount of $The refrigerator was new as of 2017(during your tenancy) and was heavily damaged by use of scouring pad while cleaning. Detailed Difference who typically handles our resurfacing of appliances stated that it was too heavily damaged to re-surfacePlease note in the manual that was provided with the refrigerator at delivery to the property or a quick internet search with model number states: Wash stainless steel and painted metal exteriors with a clean refrigerator sponge or soft cloth and mild detergent in warm waterThe charge of $stands

Complaint: ***I am rejecting this response because:
Once again Brad is telling half truths and outright lies about the situationBefore I continue, I would encourage you check out Performance Properties on Yelp and read their reviewsA lot of the complaints there directly mirror my ownThis business clearly has a history of ripping people off and nickel and dimeing them without just cause at the time of move out
First, I will address the cigarette smoke issueTHIS WAS NOT ME!! As I mentioned before, all the windows in my apartment faced into a small patch of grass where it was common for people to congregate and smokeIf I left my windows open I could smell it in my own unit as well as in the hallways of the buildingThis was especially true in the hot summersThis was an old building (100+ years) with walls and ventilation that can be considered substandard at best
Second, I need to stress once again that I had a very long conversation with Brad where he explained to me that the building was being renovated, hence why I had to vacate the propertyClearly he was lying and the real reason I had to move is because they wanted to jack up the rentLook at ads for apartments in the same building and you will notice they are 40% higher than what I was paying just six months ago!! This is completely unethical and not ok.
Brad also mentions that he never received notice from me that I was moving out and it was "reported by a neighbor" that I leftReally!!? In what universe does this happen? Have you ever heard of a case where a random apartment tenant has called their landlord to let them know a neighbor moved out? I informed Brad that I was moving out both in writing and by phoneWhat I did not receive in return is any sort of final invoiceBrad claims he sent those to me on two separate occasions but you'll notice he did not tell you where he sent themThat's because he sent them to to the address I JUST LEFT!! He did not call, he did not e-mail me, he did not even put them in the mail because if he had they would have been forwarded to me.
Brad has never been willing to stay on the phone with me for more than five minutesHe dodges every question I have for himFor example, when I asked to see proof that the apartment was damaged he evaded the question and told me, "well we had to replace light bulbs." Light bulbs? If I confront him and tell him he is dodging my questions he hangs up and tells the receptionist to just send calls to his voicemail even though I know he is there.
I want to stress again that I am willing to let Performance Properties keep my $security depositI'm willing to do this more or less just because I want to be done with themThat should have been more than sufficient to clean up a small one bedroom apartment (really it's a studio apartment, but again...these folks like to twist the truth)Anything beyond that is just excessiveIn addition, I need them to get this off of my credit report due to the fact that they did not use the resources available to them to contact me or notify me of any outstanding amounts due.
Sincerely,
*** ***

Complaint: [redacted]
I have responded to Trina from PPI with the following email, with further questions and comments I have.Trina,This is in response to our phone conversation of [redacted] 30 2018 and to your email of the same day, regarding my requests for information about security deposit charges at 5879 NW 213th Ave.  I am thus far not "disputing" the charges, only asking questions.I have numbered and bolded particular questions that I hope you will respond to, though that of course should not rule out your responding to implicit questions that arise out of my comments.In that conversation you told me the owner told you the carpet was about 5 years old.  I asked if the refrigerator door had been replaced.  You said that Oregon allows you to charge for "damages" without actually getting the work done.  I said that the spirit of that law was that you would eventually get the work done and that a company with professional practices would not charge for "damages" without intending to get the work done.  You said that you did intend to have the refrigerator door replaced.  See below for my response to your email about the fridge.You asked me about the sprinkler system issue I had, where our charges for four months (during the summer season) for water were tripled or quadrupled and a leak in one sprinkler system line was only found (by the landscaper) at the beginning of the following season after the sprinklers came into use again.  You asked if I had attempted to get part of those charges refunded by the water company and I said "no" and that--due to PPI's requiring a new lease the second year even though the owner had already had the benefit of our long-term tenancy--we were forced to break the lease and most of our household had already left so that I had to do ALL the cleaning and moving of furniture and have since then been moving in up in Seattle and haven't had time for that work.  You said that you would look into getting us some relief with regard to those water bills.  We've since received a check for $12 from PPI with no reason noted on the check.I sent you an image of our water bills for the period in question.  It is also attached here.1.  That was two weeks ago.  Has there been any result from your intention to look into the water charges?  What is the $12 for?You stated that PPI did not charge us for cleaning the carpet and that therefore the carpet replacement was cheaper in the end.  However, that seems to indicate that there were carpet cleaning charges--but the document for carpet cleaning and repair provided is only a quote.  2.  Were any carpets cleaned?  Or did you mean that you normally would have charged for cleaning carpets that were replaced and not actually cleaned just because your contract says you always charge for carpet cleaning?In your email you say, " Please note in the manual that was provided with the refrigerator at delivery to the property":   Wash stainless steel and painted metal exteriors with a clean refrigerator sponge or soft cloth and mild detergent in warm water. "  However, the manual has a special NOTE in bold font:  "Do not use abrasive or harsh cleaners .... on plastic parts, interior and door liners or gaskets.  Do not use paper towels, scouring pads, or other harsh cleaning tools."  It does not contain such a warning with regard to the exterior of the refrigerator. I am a lady on Social Security who has NEVER bought a new refrigerator and have never had a stainless steel one.  It may seem obvious to some people--once you have information you tend to believe everyone knows the same information--but I did not know about stainless steel refrigerators.  We are around stainless steel in the form of faucets, sink basins, drains, and I never took any special care of those and never noticed that they suffered from it.  This is one of my main criticisms of PPI:  PPI never, in two yearly inspections, actually tested the smoke detectors.  PPI did not service the sprinkler system.  The method of operation seems to be to let the tenant make mistakes so that PPI can then charge them for it or let the liability fall to the owner.  (As when we asked PPI to evaluate the safety of the very old trees and they were not taken care of until the landscaper told the owner they were dangerous.)Thanks for the receipts from the paint/carpet store place (Sherwin Williams) and for the quote from the carpet cleaning/repairing place (J C Carpet Cleaning).In the latter, can you tell me: 3.  Why there are 2 "Urine Treatment" items in the quote?  Were 2 rooms affected by urine?  4.  Also, what room or rooms were the carpets replaced in?The following statement is in your "Move Out Info and Approx Charges to Deposit" letter:"Carpet is expected to last 12 years.  If the carpeting was new when you moved in and needs to be replaced you will be charged:  100% if < 60 months..." and so on for other age ranges.However, HUD guidelines say carpet should be replaced every 7 years.  (A quick google shows this.)   In fact, although the carpet looked good, there was a fraying part around one door--that's indicated in the quote--and the stairs and landing were dingier and the pile was not as springy as the rest of the carpet--suggesting that replacement soon was indicated. Sincerely,[redacted]

The leases that you signed on 12/4/2012, 12/4/2013, and 1/1/2015 all state the same thing about the carpets needing to be professionally cleaned at the time that you move out (Page 3, Section 10a).  It was also stated in the Confirmation of Termination what needed to be done to the carpets upon your move out (Page 3 under the section for Carpeting).  Jenny in the Leasing Department knows the answer to that question since it is our Company Policy to have the carpets professionally cleaned at the time someone moves out.  The next tenant would not want to move into a property where the carpets where not cleaned in the proper manner.  Since you lived in the home for over 2 years we had to get the carpets cleaned properly and not by a [redacted] Machine.   To have the carpets professionally cleaned it was $300.00 and that is what we charged you.The maintenance break down for the $100.00 in charges follows. Please note the total is over $100.00:Parts:Light bulbs throughout home                 $14.00New toilet seat to replace Child seat       $30.00  Dumping items left at the home             $45.00Total in Parts                                       $85.00   Labor:Is charged at $50.00 per hour with a one hour minimum; also stated in Lease on Page 3, Section 10b.3 hours to take care maintenance items, purchase items that needed to be replaced, and haul items to the dump.Total:                                                 $150.00Grand Total for all Items                      $235.00I addressed this grievance in a timely matter when it was brought to my attention.  Jon T[redacted] received two emails from you in regards to this grievance dated 6/22/15 and 7/2/15.  The next email we received was on 10/14/2015 when I addressed the matter right away.   Once again, we are not in the habit of keeping our tenants’ Security Deposits unless deemed absolutely necessary.  These charges were 100% necessary to bring the home back to habitable condition for the next renter. 
Regards,
Emily S[redacted]

Greetings from Performance Properties.
Thank you for the opportunity to reply to Mr. [redacted] complaint regarding his tenancy at [redacted]
Mr. [redacted] occupied a unit in a building with a strict no-smoking policy. Throughout his tenancy, PPI received numerous complaints from Mr....

[redacted] neighbors about his continued cigarette smoking inside of his unit. We sent letters to Mr. [redacted] on 10/10/2014 and 11/18/2013 reminding him of this policy. Our employees verified the strong smell of cigarette smoke at his door on several occasions throughout March and April 2015. During March, a non-smoking neighbor in a unit adjacent to Mr. [redacted] was forced to have clothes which had been stored in their closet dry cleaned; the saturation was so intense that the smell traveled through the crannies of this old building and into their closet. This problem stopped as soon as Mr. [redacted] moved.
At his election, Mr. [redacted] was in a month to month rental agreement. He received a 60 day no-cause notice to vacate on April 24, 2015 which stated that his tenancy would terminate on 06/29/2015. He asked to know why his tenancy was being terminated and was told only that he had received a no-cause notice of termination.
Unfortunately, no key was dropped off at our office, nor did we receive a 30 day notice to vacate as required by the terms of Mr. [redacted] lease. Neighbors reported seeing Mr. [redacted] move out and his May rent was not paid, so I reached out to him on May 5 to see what was happening. I later received a voicemail from Mr. [redacted] explaining that he had moved out. We sent a Confirmation of Termination letter the same day. Both the 60 day notice and the Confirmation of Termination letters request, in bold, a forwarding address so that we may continue to communicate regarding matters related to the apartment. Both of these letters were emailed and mailed to Mr. [redacted]. We did not receive a response to either. There was a tremendous amount of smoke damage in Mr. [redacted] unit, and it was necessary for us to seal the entire one bedroom apartment, including ceilings and the insides of all cabinets and closets, with Kilz sealant before fully repainting the apartment. This work took several days at a cost of $1176.83.
We are obligated to send a final accounting for any held deposits within 31 days of the end of a tenancy. We sent Mr. [redacted] final accounting to the last address we had on file for him, his unit managed by us. This is often successful - tenants will frequently complete a USPS forwarding order when they move to an address so that mail sent to them at an old address will reach a new address. It seems Mr. [redacted] did not complete a forwarding order, as he reports he did not receive the final accounting. His final accounting listed the charges as follows:
Unpaid rent: $358.03 (note that we did not charge 30 days from our receipt of his notice, which we are entitled to under the terms of our lease agreement)
Cleaning: $122.50
Painting: $1176.83
Deposit: +$895.00==============
Balance owing: $726.36
In addition to his Deposit Disposition letter, we sent follow up communication to Mr. [redacted] on 06/18/2015 and 07/21/2015 informing him that it was necessary for him to pay the amount owing or set up a payment plan with us, else a 50% surcharge would be added and the account would be forwarded to an outside collection agency. We never received a response, and on 08/18/2015 the account was forwarded to collections.
Upon discovery of this item on his credit report, Mr. [redacted] did contact our office. However, he was extremely upset and combative. He indicated he would not be willing to terminate our phone call unless I agreed to forgive his debt and unless I admitted that I had previously said he was being asked to move due to a remodel. We were at an impasse, as I could do neither. I informed Mr. [redacted] that I would be terminating our phone call and advised him that all objections to final accountings must be submitted in writing. I also informed him that given his mischaracterization of our prior communication, all of our future communication would need to be in writing so that there would be a record of what was said to whom and when.
Performance Properties serves thousands of tenants and property owners each year. My personal ethic is that by providing excellent service to our tenants, we achieve greater profitability for the property owners in our portfolio and, in turn, more success for us. We pride ourselves on providing excellent customer service in every direction both because it's the right thing to do and because it makes the best business sense. Unfortunately, in this instance and despite our best efforts, a satisfactory resolution was not possible.
This outstanding debt has been sent to an outside collections agency and is no longer ours to forgive. Mr. [redacted] has been advised that in order to address the debt on his credit report, he will need to contact Atlas Financial Services at 1-800-758-6109.
Once again, thank you for the opportunity to respond to Mr. [redacted] complaint, and please let me know if you require further clarification on any of the above.
Regards,
Brad C[redacted]
Portfolio Manager

Complaint: [redacted]I am rejecting this response because:
Tennant/husband [redacted] was advised that the carpet cleaning by a professional would "not be necessary" by the female agent (Jenny if I'm not mistaken) in a phone conversation and in person when she was showing the home (post cleaning w/ the [redacted] rental). This was not new advice during the move since this was a reiteration of what her male assistant (Dan?) had stated in a prior call with [redacted]. These calls and conversations were made with the intention of making sure we covered all our bases in our moving out.
With regards to what was left behind, fire pit, broken traffic cones, broke garden hose reel, satellite dishes (mounted and unmounted), steel patio umbrella pedestal, wood beam/bed frame of some sort... These were already there when we moved in. We didn't want to take the liberty of removing something that was part of the home BEFORE we moved in. There were no stickers on any door either nor garbage. Stating that we left garbage behind is incredible considering the amount of care and effort it took to make sure the property was cleaned out. It's an ugly insult. However, we are guilty of not removing the convertible toilet seat in the downstairs bathroom.
The very fact they the property management stated that the items left behind are belongings from our tenancy provides proof in their failure to know what was left at the property before our moving in and allows the property management to charge without knowledge or removal of said items themselves. Possibly having charged tenants prior to us for the very same things, if not worse.
Also, please keep in mind that we didn't initiate this recently. We moved out mid May, emailed John T[redacted] June 22nd, July 2nd to the generic info email and CC'd Property Management owner Nori, no one still responded. Then [redacted] continued to email ALL employed members of Performance Properties. 10/14/2015, we finally hear from Emily S[redacted] who stated that she replaced John T[redacted] July 14th. The staff turnover I this property management group had been so great in our tenancy, Emily would make it as the 4th property manager in our 2 year involvement with this group.
The amount charged was such an arbitrary number and there were no accounting these monies. The deposit of $2195 with a credit of$1412.90 leaves us with being $782.10. This amount needs to be corrected to reflect their carpet cleaner and of course, making the home "habitable." But all said reasons by the property management are either out of ignorance, miscommunication between their staff, poor record keeping for items left on property before our moving in, or apathy. The credit needs to reflect honesty and transparency. Please itemize the charges AFTER providing our proper credits (i.e.  How much did it cost to clean the carpet, change the toilet seat.)
Most of this is pure regurgitation of the email response that was unsatisfactory. We just aren't getting any itemizations of the current charges.Sincerely,[redacted]

Complaint: [redacted]
I need more information and responses to questions/comments.Your comments are in bolded quotes followed by my response in normal font.  Items that ask for a response from you are numbered, bolded and italicized."As for the refrigerator that was nearly new that you damaged this is your responsibility as a tenant to pay for the damages. The information that I stated in the prior email in regards to cleaning the refrigerator came from the manual that was provided with the fridge and again as stated could be easily found on line. I do understand that you did not mean to damage the refrigerator, but damaged it was and the damage needs to be paid for." Your email of 1/30 did repeat from the manual the phrase:  "Wash stainless steel and painted metal exteriors with a clean refrigerator sponge or soft cloth and mild detergent in warm water".  I paraphrased the same language in the letter your were responding to.  However, that was in small font.  Before that, in bold and large font, a NOTE said never to wash interior plastics with abrasives.  (I tried to attach an image of the manual but it didn't work.)  Why did it not warn against abrasives on the exterior? In any case, one does not read manuals for common sense things like how to clean an appliance. Why in God's name did you buy a stainless steel refrigerator for a rental if they are so delicate?  And if the damage is so expensive, why did you not warn me?  That expense does need elucidaton. The website of the repair surface you said you used, Detail Difference, says "Minor Surface Repairs".  Here is the information published on the website of another surface in Oregon, Stainless Steel and Glass.  It is on their FAQ page for stainless steel repairs.  https://www.surfacetechnw.com/stainless-facts.  "Refrigerators are typically more expensive in the first restoration ... because the entire surface needs to be re-grained... The cost range for "first-time" refrigerators is between $150 and $400."1.  Please explain why you did not choose to repair the refrigerator.

I understand that [redacted] did not contact the past tenants back when they first addressed this issue on 06/22/2015.  I took over [redacted]’s place here at Performance Properties, Inc. on 07/14/2015 and was not aware there was a dispute on record.
I contacted the past tenants on 10/14/2015 when I...

received their email of complaint in regards to their Security Deposit Refund.  They requested that I provided them with the cost of the maintenance charges and the reason for the carpet cleaning.  I gave them detailed information on the maintenance charges; the reason for the carpet to be cleaned; and I also included: the Move-In Inspection Report, the Move Out inspection Report, and the Conformation of Termination letter detailing what needed to be done before move out.
The tenants gave us a deposit in the amount of $2195.00 and we refunded $1412.90 to them.  Here is my response to the tenant on 10/14/2015:
“You stated that you wanted a breakdown of the maintenance items that we charged you $100 for (please note that the charges should have been higher):Removed items from the property left behind by the tenant: fire pit, wooden bed frame, traffic cones, broken hose reel, satellite dish, and garbage.Remove child seat from half bathroom toilet and install new standard toilet seat.Remove stickers from the door in bedroom.Random light bulbs throughout.
Carpet Cleaning:  The Confirmation of Termination notice that was provided when you submitted your 30 day notice outlined what needed to be done with the carpet as well as your lease (Page 3, Section 10a). A professional carpet cleaning company needed to be hired to clean the carpets for the next tenant.  The [redacted] that you rented was not considered as professional cleaning and was not accepted.  The carpets were brand new when you moved in and there were several stains that needed to be addressed.I have attached the Move In Condition report that you signed as well as the pages of your lease agreement and confirmation of termination that addresses carpet cleaning requirements.   The current charges stand and we will not be making any adjustments.”We are not in the habit of keeping our tenants’ Security Deposits unless deemed absolutely necessary.  These charges were 100% necessary to bring the home back to habitable condition for the next renter. Please let me know if there is any additional information that you need from me.Regards,Emily S[redacted]Performance Properties, Inc.[redacted]

We have agreed to zero out your charges and not charge you any more than your deposit.  I will point out the following to you. 1)  Pursuant to your lease agreement you were responsible for the upkeep of the  yard - the yard was covered with leaves from the fall, rotten apples that had...

never been picked up, old toys, garbage, clothing, buckets and in general a tremendous amount of garbage that needed to be hauled away. 2)  Pursuant to your lease agreement you were asked to change the filters in the furnace at least annually.  From the looks of it this was never done - this caused the furnace to need additional work.3)  Pursuant to your lease agreement you were required to put all maintenance requests in writing and forward to us.  Reviewing all maintenance requests, there were none for the past year.  Thus you were held responsible for the damage to the floor in the half bathroom.  The toilet leaked for a considerable amount of time, causing both the flooring and the sub floor to need to be replaced.4)  In one of the rooms - there were stickers on the ceiling - these needed to be removed - this took time over above normal wear and tear.5)  Two interior doors were damaged and needed to be replaced - this is over and above normal wear and tear6)  The front storm door was broken and needs to be replacedItems you were not charged for:Clogged sink that was never reportedDryer was broken - never reportedWater damage in the garage from a leak around the chimney never reportedDeck boards that were broken - that were not reportedI am sorry that you feel this is excessive, but if you read through the information provided, I think you will find that we were fairly straight forward about our expectations.  To summarize, we will not charge you for anything over and above your security deposit, but you will not receive any funds back from your security deposit.

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Address: PO Box 574, West Linn, Oregon, United States, 97068-0574

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