Performance Service Center

Sent: Monday, January 09, 1:PMSubject: Fwd: Revdex.com case# [redacted] Case# [redacted] On 12/6/Mr [redacted] brought his truck in for diagnoses for a squealing noise in acceleration and DEF warning coming onThe squealing noise was due to a broken exhaust stud and the DEF warning was due to exhaust fluid being ran too low and then topped offThere was a question on warranty coverage for the exhaust studCustomer authorized repairs per phone to continue workingOn Saturday 12/10/customer comes to Legacy Ford to pic up vehicle but repairs were almost doneUpon vehicle being finished repairs had not been deemed warrantable customer was requested to pay for repairs, or until Ford could be contacted on coverage on MondayAt this time customer stated that he should not pay and said we were holding his vehicle against his willMr [redacted] then called [redacted] to make a complaintAt this time the customer went in the repair shop without authorization and start his truck with an extra key to leave without payingThe customer was stopped by myself and techniciansThe Mr [redacted] refused to get out of the truck and would not leave the shopWhen [redacted] arrived they requested the customer exit the shop, and to get his vehicle must pay for services renderedAfter much negotiation with the police the customer agreed to pay for repairs and we released vehicleOn Monday 12/12/Ford was contacted and repairs was deemed warrantableCustomer was immediately refunded the amount charged for the exhaust stud in the amount of $The DEF concern was not warranty and customer paid for services renderedThomas [redacted] Service Mgr

Sent: Wednesday, September 14, 2:PM Subject: CASE # *** Attn: Dispute Resolution Team Case# *** In Résponse to Complaint # *** Mr *** at legacy ford we take customer Satisfaction very seriously and want to make sure every customer is treated
fairly and with respect ! I have had Gerald *** My Service Director in contact with Mr *** to Bring car in to be inspected so we can replace any missing equipment and resolve any other issue that needs to be addressed ! I will follow up with more info once Mr *** visits dealership Regards, Patrick *** GM/Partner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Friday, June 12, 4:PM To: drteam Subject: RE: You have a New Message from Revdex.com Regarding Complaint #*** they have nothing signed by me because I was miles from town on a hunting trip.they are lying.if they have somethimg that has my name on it I did not put it there.this is good of them to show their colors.this is not over by along shot
Regards,

Sent: Monday, February 06, 5:PM Subject: Re: Complaint ID #*** - RESPONSE REQ'D I had my service Manager Thomas *** call and ask Mr *** to bring his truck back in for a re-check so we can diagnose the problem he is havingMr *** stated that he would call us back and schedule an appointment when he had time to bring his truck in !!! Hopefully this will help in the follow up we are more than happy to assist mMr *** any way possible ! Have a great Week !

Revdex.com:
This letter is to inform you that Legacy Ford Lincoln has not carried out to my satisfaction on the resolution it proposed for my complaintMy engine light is still on since the truck was picked up and still running badfiled on 12/25/and assigned ID ***
Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I already gave them months to get done what they are saying now.I went straight to one of the owners to complaini got the same reply from himi sepect they will do what they did months ago not much

Subject: COMPLAINT # ***Date: May 13, at 3:04:PM CDTTo: drteam Attn: Revdex.com Complaint:*** I am in the Process of investigation ** *** Credit inquires I know he Did purchase a Vehicle and that our goal is
to seek the best financing Possible for Our clientsI Am currently waiting on a Reply from the Credit companies about the extra inquires and will reach out to *** *** to see what Legacy Ford can do to help his particular situation.Regards,Patrick S*Legacy Ford** ***
Home Of the Lifetime Warranty !!

From: Patrick S[redacted] [[redacted]] Sent: Thursday, June 11, 2015 4:51 PM To: drteam Subject: COMPLAINT #[redacted]     Attn.: Revdex.com   COMPLAINT # [redacted]    [redacted]  And His Son [redacted]  Purchased a 2015 [redacted] on 10/24/2014 over 6 months ago  and during the application process we submitted to [redacted]  In order to achieve a approval for credit initial the Interest rate was higher than the customer wanted to pay so we have a signed credit App and on the customers behalf we submitted to 4 other banks that also offer extended term financing and low rates to see if we could get the Lower rate the Customer was seeking. In the End we asked Ford to lower the initial interest rate and the customer was happy with the purchase and signed the contract. The Credit inquires at this point are to far removed to have taken off and after 6 months the inquires no longer have a effect on your credit score.  I apologize  for the mis understanding but at this point there is not much that I can do to satisfy [redacted].     For Review      Regards,   Patrick S[redacted]   Legacy Ford  [redacted]    Home Of the Lifetime Warranty !!

From: [redacted]
Sent: Wednesday, November 12, 2014 11:46 AM
To: drteam
Cc: [redacted]
Subject: Complaint # [redacted]
 
Attn:Revdex.com 
Ref Case # [redacted]  
 
 I regret to hear [redacted] is...

dissatisfied with any workmanship that was provided by Legacy Ford.I have Contacted my Body Shop Manager [redacted] and He is in contact with [redacted] to get all concerns taken care of concerning workmanship and Paint. I will ensure that [redacted] is completely satisfied with all work done to repair her vehicle.
 [redacted] will resolve all the customers concerns.
 
 
 
[redacted]
GM/Partner  [redacted] 
 Home Of the Lifetime Warranty !!

Sent: Monday, January 09, 2017 1:42 PMSubject: Fwd: Revdex.com case# [redacted] Case#[redacted]  On 12/6/16 Mr. [redacted] brought his truck in for diagnoses for a squealing noise in acceleration and DEF warning coming on. The squealing noise was due to a broken exhaust stud and the DEF...

warning was due to exhaust fluid being ran too low and then topped off. There was a question on warranty coverage for the exhaust stud. Customer authorized repairs per phone to continue working. On Saturday 12/10/16 customer comes to Legacy Ford to pic up vehicle but repairs were almost done. Upon vehicle being finished repairs had not been deemed warrantable customer was requested to pay for repairs, or until Ford could be contacted on coverage on Monday. At this time customer stated that he should not pay and said we were holding his vehicle against his will. Mr. [redacted] then called [redacted] to make a complaint. At this time the customer went in the repair shop without authorization and start his truck with an extra key to leave without paying. The customer was stopped by myself and technicians. The Mr. [redacted] refused to get out of the truck and would not leave the shop. When [redacted] arrived they requested the customer exit the shop, and to get his vehicle must pay for services rendered. After much negotiation with the police the customer agreed to pay for repairs and we released vehicle. On Monday 12/12/16 Ford was contacted and repairs was deemed warrantable. Customer was immediately refunded the amount charged for the exhaust stud in the amount of $1018.85. The DEF concern was not warranty and customer paid for services rendered. Thomas [redacted] Service Mgr