Performance Shop Works LLC

The Revdex.com ServingMississippi, IncKatherine Drive Ste 400Flowood, MS 39232Phone: 601-398-/ Fax: 769-251-1054 Dear Linda Clopton:This letter is in reference to assignedID number ***In regards
to customer *** *** statement she came tomy business and ask for a price to get her A/C did and during the time of herasking me to give her a price, I only gave her a the price for how much theparts would be and I stated to her that I would have to look the labor up whichI never did because I was out in my shop working and she never came into myoffice as she stated for full pricing which would have to be looked up on myalldataWhen she brought her truck back to get the work done I will admit I didforget to give her my labor for doing the job which is $/hr and thestandard hours for that job is hrs .before I even started on her truck I calledher to let her know that the price I gave her did not include my labor to dothe jobShe gave me the go ahead to start on her truck not once did she sayanything over the phone nor to my assistant about the price or anythingI amso confused because we never start on any customer vehicle without theirpermission I feel like if she was quoted that price for the parts and labor forthe amount of $she would have made that statement to me over the phonewhen I talked with her regarding my labor costI have been in business forover years and that is not how I operateBelow is what I charged the customer for the A/C RepairA/C Compressor w/Clutch: Price $321.99Accumulator/Receiver Drier: Price: $34.99Expansion Valve/Orifice Tube: Price: $34.28Peg oil: Price $10.52Freon: Price $(I used three cans which is $a can)Labor: $Tax: $48.62Total Cost: $656.40I will Fax over the Invoice and Price for the parts to you all

The Revdex.com ServingMississippi, Inc.660 Katherine Drive Ste 400Flowood, MS 39232Phone: 601-398-1700 / Fax: 769-251-1054 Dear Linda Clopton:This letter is in reference to assignedID number [redacted]. In regards to customer [redacted] statement she came tomy business and ask for a...

price to get her A/C did and during the time of herasking me to give her a price, I only gave her a the price for how much theparts would be and I stated to her that I would have to look the labor up whichI never did because I was out in my shop working and she never came into myoffice as she stated for full pricing which would have to be looked up on myalldata. When she brought her truck back to get the work done I will admit I didforget to give her my labor for doing the job which is $85.00 /hr and thestandard hours for that job is 2.00 hrs .before I even started on her truck I calledher to let her know that the price I gave her did not include my labor to dothe job. She gave me the go ahead to start on her truck not once did she sayanything over the phone nor to my assistant about the price or anything. I amso confused because we never start on any customer vehicle without theirpermission I feel like if she was quoted that price for the parts and labor forthe amount of $437.78 she would have made that statement to me over the phonewhen I talked with her regarding my labor cost. I have been in business forover 12 years and that is not how I operate. Below is what I charged the customer for the A/C RepairA/C Compressor w/Clutch: Price $321.99Accumulator/Receiver Drier: Price: $34.99Expansion Valve/Orifice Tube: Price: $34.28Peg oil: Price $10.52Freon: Price $36.00 (I used three cans which is $12.00 a can)Labor: $170.00 Tax: $48.62Total Cost: $656.40I will Fax over the Invoice and Price for the parts to you all.