[redacted] The complainant did speak with our business office and unfortunately a thorough review of the account was not performed initially The complainant did contact the hospital designated line for issues and concerns in June A thorough review of the account was then conducted An error was discovered The patient has been refunded $750, all of the monies that were overpaid by our business office The complainant is satisfied with the outcome [redacted] 864- [redacted]
We have met with MrG [redacted] today to answer his complaints regarding his paymentsWe have had multiple conversations with MrG [redacted] in the past regarding payment for his hospital billHe has been informed that we cannot accept any payment lower than $per monthAt this point the amount of $that he currently owes is his deductible amount and has not went against his credit report, so there is nothing to remove from his credit report at this time He was given options to contact PASI regarding setting up a payment schedule with them, however, our hospital policy is clear on what we can accept for paymentAlthough, he was not happy with the explanation or resolution he was "ok" with itMe met with C [redacted] B***, Patient Access Director, K [redacted] H***, Risk Manager, and B [redacted] E [redacted] , Chief Financial Officer of Mary Black Health SystemWe did explain the collection processes in detail with him and he was not happy, but agreeable with contacting PASI to set up payments We provided a contact phone number for his convenienceThank you
Dear MsN [redacted] :Our facility has extensively reviewed the charges for this account, locally and corporatelyThe Patient Access Director, Revenue Integrity Manager, Manager Coding Support Services l Health Informatics and Information Management have reviewed your account and have informed me that the coding was correctThere was not a code for chiropractic care related to this accountThe charges were correct for procedures as ordered by your physicianI am sorry to say that we cannot honor your request for bill adjustment based on the information provided aboveSincerely:K [redacted] H***MB Risk Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have already spoken with someone at Mary Black that said they did see where the out of pocket estimate was given to me over the phone(all of their conversations are recorded) The lady at the desk also confirmed the amount on the day I was waiting to have the test done Every time you call you get a different person with a different response They are also the ones that told me about the code being wrong on the bill They said it was coded as a muscular skeletal code, which did not apply to the test that I had performed The $copay is due to it being coded that way My copay had already been met for the year The test was for stomach pain & bloating, & had nothing to do with a chiropractic code The person at Mary Black already said it was coded wrong & was supposed to have it reviewed & refiled with insurance Regards, C [redacted] N [redacted]
This is all I have for details Mary Black would have to provide the details with codes, etc They never sent that to me, was only told over the phone how it had been coded
Dear Sir or Madam:We have reviewed this patient medical office historyThe patient was dismissed from the practice on 01/31/According to the chart notes, DrG [redacted] dismissed her for mistreating staffThe patient refused the dismissal letter and the letter was returned to the office in February after numerous attemptsThe patient has been seen at Minor Care since her dismissal In the past, if a patient is dismissed from one office, you are dismissed from all offices.Thank youK [redacted] H***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] The complainant did speak with our business office and unfortunately a thorough review of the account was not performed initially The complainant did contact the hospital designated line for issues and concerns in June A thorough review of the account was then conducted An error was discovered The patient has been refunded $750, all of the monies that were overpaid by our business office The complainant is satisfied with the outcome [redacted] 864- [redacted]
We have met with MrG [redacted] today to answer his complaints regarding his paymentsWe have had multiple conversations with MrG [redacted] in the past regarding payment for his hospital billHe has been informed that we cannot accept any payment lower than $per monthAt this point the amount of $that he currently owes is his deductible amount and has not went against his credit report, so there is nothing to remove from his credit report at this time He was given options to contact PASI regarding setting up a payment schedule with them, however, our hospital policy is clear on what we can accept for paymentAlthough, he was not happy with the explanation or resolution he was "ok" with itMe met with C [redacted] B***, Patient Access Director, K [redacted] H***, Risk Manager, and B [redacted] E [redacted] , Chief Financial Officer of Mary Black Health SystemWe did explain the collection processes in detail with him and he was not happy, but agreeable with contacting PASI to set up payments We provided a contact phone number for his convenienceThank you
Dear MsN [redacted] :Our facility has extensively reviewed the charges for this account, locally and corporatelyThe Patient Access Director, Revenue Integrity Manager, Manager Coding Support Services l Health Informatics and Information Management have reviewed your account and have informed me that the coding was correctThere was not a code for chiropractic care related to this accountThe charges were correct for procedures as ordered by your physicianI am sorry to say that we cannot honor your request for bill adjustment based on the information provided aboveSincerely:K [redacted] H***MB Risk Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have already spoken with someone at Mary Black that said they did see where the out of pocket estimate was given to me over the phone(all of their conversations are recorded) The lady at the desk also confirmed the amount on the day I was waiting to have the test done Every time you call you get a different person with a different response They are also the ones that told me about the code being wrong on the bill They said it was coded as a muscular skeletal code, which did not apply to the test that I had performed The $copay is due to it being coded that way My copay had already been met for the year The test was for stomach pain & bloating, & had nothing to do with a chiropractic code The person at Mary Black already said it was coded wrong & was supposed to have it reviewed & refiled with insurance Regards, C [redacted] N [redacted]
This is all I have for details Mary Black would have to provide the details with codes, etc They never sent that to me, was only told over the phone how it had been coded
This is a copy of the bill
Dear Sir or Madam:We have reviewed this patient medical office historyThe patient was dismissed from the practice on 01/31/According to the chart notes, DrG [redacted] dismissed her for mistreating staffThe patient refused the dismissal letter and the letter was returned to the office in February after numerous attemptsThe patient has been seen at Minor Care since her dismissal In the past, if a patient is dismissed from one office, you are dismissed from all offices.Thank youK [redacted] H***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]