My complain is that they sold a car more than what is wothNow im not able to pay the payment because of that situation
They day of the purchace was on july the car was worth Then I god the lojack that was dollarsAlarm ultima they charge me dollarsAlso the road hazard was dollarsIn total the car was dollarsThe car its a toyota camry The vin number 4T4BF1Fk2FRXXXXXXMy monthly payments are and they gave it to me for months to pay it of
Brakes done at different company were showed me with my car lifted tire off my axle boot was broke called dealer said bring under warranty now problem
Saw the problem at auto world when getting my brakes done took apart and showed me a few days go by take into dealership who I earlier spoke with asurring me it was still under warranty only has thousand miles I bought just year and half ago and thi is my fourth problem wrong with car dealership calls me to tell me its not covered due to plastic grocery bag that they are claiming ripped my axle boot which wasnt even there when my brake guy pjysically showed me problem
Dealership agreed on covering the minor damage on my returned leased vehicle upon signing another lease, but later reneged
On February 19, 2018, I returned my old leased Ravand leased another Ravat Puente Hills ToyotaEverything seemed smooth and pleasant until I received a bill from TFS that charged $for wear and use on my returned RavI understand such charge is valid, but my dealership agreed on covering the charge at the time of signing another lease
Here is a brief summary of the storyMy sister, *** ***, and I visited Puente Hills Toyota to return my old Ravand lease a new vehicleDuring our conversation with *** *** (Fleet Manager), for at least times, my sister and I have asked *** whether the minor damage on my old Ravcould be covered if we were to sign another lease, and he said noWith delight, I continued to sign another leaseI was pleased to hear that because the previous dealership I visited did not ag
Toyota returned the car to me with a broken windshield after their servicesThey said that they were not responsible for it, which is wrong
On May-09-2018, I brought my Toyota Sienna to Puente Hills Toyota (customer #***)(invoice #***) and I needed a remote and key replacement
After the services were done, I got on my car and found that the windshield was brokenThe crack was about inches longI quickly ran inside and reported to them about the damage they made
The manager came out to look at it and then said it's not their fault and that they will take no responsibility for the damage! It was unacceptable
I showed her the pre-check paper that their company gave me after inspecting my carThe pre-check would give details about the car and if it had any scratches thereAccording to the paper provided by them, it did not show any cracks whatsoever in the frontEven with that shown to her, the manager still did not want take any responsibility for thei
My name is *** *** My experience with Puente hills Toyota is less than satisfactoryIn fact it was horrid years ago I bought a Toyota Rav it had a little over miles on it They''ve convince me to buy extended warranty and maintenance A week ago I went to a self wash car booth to wash my car as I finished applying soap and rinsing the whole car, I got to the driver side door, while I was rinsing the door, the paint started peeling off Now when this happened I was shocked , and in my mind I was thinking something had happen to this car before I took it to Puente hills toyota toGet it resolve , since I had an extended warrantyThey investigated it and came to the conclusion that they will not cover it since It was repainted and it was not done by themI asked them if the car originated from their dealership and they would not give me an answerI spoke to the manager *** *** who is head of customer relations to plea my case I told her I have no reason to paint the door on a year old car, they brushed me off and would not cover it Do not go to this dealership, They are dishonorable people and could care less about customers I insisted to know where the car has originated from and she had no answer for me obviously they must have gotten the car on a trade and was tampered with and passed on to me The fact that they would not fix the problem was unacceptable What makes it even worse is that I have keep going there for a maintenance I already paid for I'll have to find out if I can go to other dealership for maintenance since I already paid for it Avoid at all cost !!
I have the outer axle boots repaired on my Toyota Sienna in December I was 30+ thousan miles outside of my warranty BUT from the description and repair it appeared they had been leaking for some timeMy initial contention was that they were damaged well before the warranty expired but this is not somehting the dealership service department reports to you when you service your carThey provide you with a laundry list of all of the potential risks and costs associated with them but NEVER do they tell you what is going to have to be repaired before the warranty expiresNonetheless I had the repair done, costly it was and I paid out of pocketFast forward to April and the outer axle boots are AGAIN in need of repairWhen I questions the new dealership service department that I went to about this I was directed back to where the repair had been done only to be told that I am well outside any warranty and that parts wear out and I would have to replace it at my own cost
While vehicle was at Service Center driver's side sun visor was accidentally brokenServiceman accepted responsibilityDealer refuses to fix/replace
On 6/21/I went to *** *** *** & *** on XXXXX *** *** City of Industry, CA (by appointment) for a Safety Recall on my Toyota TacomaThey did not have the part; but they confirmed that the new part was in fact necessary and they ordered the part for meWhile there I got an oil change as wellThe service was questionable because I was getting different answers to the question of whether they used synthetic motor oil or regularFurther, they did not complete the job (forgot to top off other fluids as promised)
On 8/24/I went back to the same location as the Safety Recall part was ready and they made an appointment for that day/timeThe same Service Manager (David, I think) helped me so I brought up the fact that they forgot to top off fluids last timeHe kindly apologized and made a note to the Service Man as
My complain is that they sold a car more than what is wothNow im not able to pay the payment because of that situation
They day of the purchace was on july the car was worth Then I god the lojack that was dollarsAlarm ultima they charge me dollarsAlso the road hazard was dollarsIn total the car was dollarsThe car its a toyota camry The vin number 4T4BF1Fk2FRXXXXXXMy monthly payments are and they gave it to me for months to pay it of
Brakes done at different company were showed me with my car lifted tire off my axle boot was broke called dealer said bring under warranty now problem
Saw the problem at auto world when getting my brakes done took apart and showed me a few days go by take into dealership who I earlier spoke with asurring me it was still under warranty only has thousand miles I bought just year and half ago and thi is my fourth problem wrong with car dealership calls me to tell me its not covered due to plastic grocery bag that they are claiming ripped my axle boot which wasnt even there when my brake guy pjysically showed me problem
Dealership agreed on covering the minor damage on my returned leased vehicle upon signing another lease, but later reneged
On February 19, 2018, I returned my old leased Ravand leased another Ravat Puente Hills ToyotaEverything seemed smooth and pleasant until I received a bill from TFS that charged $for wear and use on my returned RavI understand such charge is valid, but my dealership agreed on covering the charge at the time of signing another lease
Here is a brief summary of the storyMy sister, *** ***, and I visited Puente Hills Toyota to return my old Ravand lease a new vehicleDuring our conversation with *** *** (Fleet Manager), for at least times, my sister and I have asked *** whether the minor damage on my old Ravcould be covered if we were to sign another lease, and he said noWith delight, I continued to sign another leaseI was pleased to hear that because the previous dealership I visited did not ag
Toyota returned the car to me with a broken windshield after their servicesThey said that they were not responsible for it, which is wrong
On May-09-2018, I brought my Toyota Sienna to Puente Hills Toyota (customer #***)(invoice #***) and I needed a remote and key replacement
After the services were done, I got on my car and found that the windshield was brokenThe crack was about inches longI quickly ran inside and reported to them about the damage they made
The manager came out to look at it and then said it's not their fault and that they will take no responsibility for the damage! It was unacceptable
I showed her the pre-check paper that their company gave me after inspecting my carThe pre-check would give details about the car and if it had any scratches thereAccording to the paper provided by them, it did not show any cracks whatsoever in the frontEven with that shown to her, the manager still did not want take any responsibility for thei
My name is *** *** My experience with Puente hills Toyota is less than satisfactoryIn fact it was horrid years ago I bought a Toyota Rav it had a little over miles on it They''ve convince me to buy extended warranty and maintenance A week ago I went to a self wash car booth to wash my car as I finished applying soap and rinsing the whole car, I got to the driver side door, while I was rinsing the door, the paint started peeling off Now when this happened I was shocked , and in my mind I was thinking something had happen to this car before I took it to Puente hills toyota toGet it resolve , since I had an extended warrantyThey investigated it and came to the conclusion that they will not cover it since It was repainted and it was not done by themI asked them if the car originated from their dealership and they would not give me an answerI spoke to the manager *** *** who is head of customer relations to plea my case I told her I have no reason to paint the door on a year old car, they brushed me off and would not cover it Do not go to this dealership, They are dishonorable people and could care less about customers I insisted to know where the car has originated from and she had no answer for me obviously they must have gotten the car on a trade and was tampered with and passed on to me The fact that they would not fix the problem was unacceptable What makes it even worse is that I have keep going there for a maintenance I already paid for I'll have to find out if I can go to other dealership for maintenance since I already paid for it Avoid at all cost !!
I have the outer axle boots repaired on my Toyota Sienna in December I was 30+ thousan miles outside of my warranty BUT from the description and repair it appeared they had been leaking for some timeMy initial contention was that they were damaged well before the warranty expired but this is not somehting the dealership service department reports to you when you service your carThey provide you with a laundry list of all of the potential risks and costs associated with them but NEVER do they tell you what is going to have to be repaired before the warranty expiresNonetheless I had the repair done, costly it was and I paid out of pocketFast forward to April and the outer axle boots are AGAIN in need of repairWhen I questions the new dealership service department that I went to about this I was directed back to where the repair had been done only to be told that I am well outside any warranty and that parts wear out and I would have to replace it at my own cost
While vehicle was at Service Center driver's side sun visor was accidentally brokenServiceman accepted responsibilityDealer refuses to fix/replace
On 6/21/I went to *** *** *** & *** on XXXXX *** *** City of Industry, CA (by appointment) for a Safety Recall on my Toyota TacomaThey did not have the part; but they confirmed that the new part was in fact necessary and they ordered the part for meWhile there I got an oil change as wellThe service was questionable because I was getting different answers to the question of whether they used synthetic motor oil or regularFurther, they did not complete the job (forgot to top off other fluids as promised)
On 8/24/I went back to the same location as the Safety Recall part was ready and they made an appointment for that day/timeThe same Service Manager (David, I think) helped me so I brought up the fact that they forgot to top off fluids last timeHe kindly apologized and made a note to the Service Man as