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Perillo BMW, Inc.

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Perillo BMW, Inc. Reviews (5)

To whom it may concern: I am in receipt of the complaint of Mr*** *** regarding his BMW XVIN-*** which he purchased from us on a traon March 31, Please be informed I take matters such as this very seriously and because of this, I will research the
data and after will send my response Thank you,

Good afternoon,We are in receipt of your correspondence dated 10/5/2017.Mr*** custom is to handle all complaints personally - acquiring all information regarding the matterHe is currently out of town returning Monday, October 9thWe will submit a response upon his return.Thank
you,*** *** ***Executive Assistant to Joe ***

Complaint: [redacted]
I am rejecting this response because:all the reasons clearly outlined  
Sincerely,
[redacted]

Complaint[redacted]
I am rejecting this response because:The issue was not resolved.  The business' response was vague and only expressed consideration.  
Sincerely,
[redacted]

RE: CASE #[redacted] : [redacted]    This letter is in response to the dispute initiated by Mr. [redacted]. Gold Coast Motor Cars Inc insists that the services provided to Mr. [redacted] not only fulfilled the terms of the agreement in full but in addition [redacted] Center made several attempts to provide him with a full customer satisfaction experience which is the goal for every customer. Therefore, we believe there is no just cause for any sort of refund. We would welcome any suggestions from the Revdex.com that would aid preserving Gold Coast Motors Cars Inc impeccable reputation.                Events as they occurred are these:   Mr. [redacted] dropped the vehicle off on June 7th and was told  the repair whould roughly take 7-10 business days but that it could be longer if we would found additional damages.  Mr. [redacted] did mention that he was dropping the vehicle for front bumper, and driver rear door, along with driver wheel as well, the passenger door was not mentioned on the drop off date, and Allstate marked that damage as previously existing damage that would not be covered by that repair. When he did pick the vehicle off, and noticed that the scratch was still there we immediately offered our apologies for the misunderstanding.     The entire repair took an appropriate 15 business days considering the nature of the project and that included supplemental repairs that required [redacted] approval. Once the repairs did go over the initial promised date offered a rental that we would cover the cost of the additional days for.  At which point Mr. [redacted] made outrageous demands that no business could afford to comply with (1.have the vehicle ready before it was physically possible to do so. 2. par for a rental AND fix every unrelated nick and scratch on the vehicle at our own expense which the manager rejected but did approve a complimentary full detail ($[redacted].00 retail cost) & awarded $100 discount from the deductible.  3. Stop working on it so he could tow it to [redacted] Body shop – We obeyed the customers request but he changed his mind so we completed the repairs.) Mr. [redacted] was updated throughout the entire repair process with emails since that was him preferred method of communication.   Gold Coast Motors Cars Inc feels that we did enough to compensate Mr. [redacted] for the inconveniences that were caused by his repair. We waived $100 of his deductible, refunded $15 uber trip, detailed the vehicle fully ( $[redacted].00), covered the rental that we were responsible for, and gave him a bottle of touch up paint specifically matching his vehicles color $50.   [redacted]adendum[redacted] a.After our initial response was submitted via USPS we met with the customer in person and clarified that only additional charges he had were due to his lack of rental coverage. He left us with the impression that all was well and that he would reach out directly to J. [redacted] the Manager for any further discussion.  He has not reached out to the manager for any further discussion.   b. The work performed and agreement with Mr. [redacted] was with [redacted] Center NOT [redacted] inc and therefore this report should not impact [redacted].     J. [redacted] Body Shop Manager [redacted] Center [redacted] 1035 North Clark St. Chicago IL 60610 (312) [redacted] Direct (312) [redacted] Fax j[redacted]@joe[redacted].com [redacted].com

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Address: 1035 N Clark St, Chicago, Ohio, United States, 60610-2809

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