Periodical Publishers' Service Bureau Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted] We took the car in less than three years of expiration of the purchased warranty.The warranty says 3 years 36000 miles- It doesn't say whichever comes first.we took the car in 2 and half years of purchase.

5-12-16After reviewing the customer’s response, Joe Ball GMC would
like to apologize due to the obvious miscommunication.  At this time, we have decided to extend free
of charge ($199.95 value) their next due transmission service (30,000
miles from last visit).  This will insure
that the transmission $1000 warranty will continue for the customer.Thank you

From: [redacted]To: [redacted]Sent: Thursday, September 24, 2015 11:22 AMSubject: [redacted]2013 Jeep Patriot,List price 21950.00 online sales price 19950.00We offered Mr [redacted] our vehicle for 19950.00 less his trade in 03 Xterra 1200.00 = (18750) plus tax and plates Mr [redacted]...

counter offered with signiture to purchase at (17900.00 incuding trade in) plus tax and plates.We decliened his offer and adjusted our offer to (18500.00 incuding trade in ) plus tax and plates .Mr [redacted] made a second signed offer for (18250.00 including trade in) plus tax and plates and we acceptedAll final numbers were reviewed with Mr [redacted] by our Business Manager Rich C[redacted] and Mr [redacted] signed a buyers order with breakdown on the on the purchase price and trade value , taxes and fees.*Example of worksheetAttached with Mr. [redacted] Initials on itSee Reverse side of worksheet

We sent out 25,000 mailers all of which were winners of SOMETHING. There was one grand prize winner in the 25,000 sent out. The mailer was designed in the way that all of the customers had to come in and match a number to the number posted at the dealership. The advertisement is in full compliance...

to advertising regulations. It was not meant to be misleading in any way.  These types of mailers are used by dealerships and companies across the country and are nothing out of the ordinary. They are not meant to be "tricky" or "false" they are strictly a way of generating customers to come in to the dealership. Everyone that came in with a flyer was a winner of something regardless of how big or small, everyone went home a winner. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted]In regards to the complaint that was filed against Joe Ball GMC on 11/7/2016 with ID # [redacted] by [redacted]. We do not feel it is necessary to refund Ms. [redacted] any money that she paid for the service(s) she received. Ms [redacted] and her boyfriend came into our facility...

on 11/01/2016 to have her vehicle checked out as it was operating erratic at times. They both were concerned that the vehicle would not operate safely at times while Ms. [redacted] and her young son were in it driving and wanted us to look into it and diagnose the issues that were happening. Both Ms. [redacted] and her boyfriend stressed to myself and my shop foreman (Bill S[redacted]) that they just filled up the tank and to drive it until we got it to "act up". Being that they were dropping off the vehicle in the evening of 11/01/2016 we did not have a chance to look at it or drive it to see if it would "act up". Bill S[redacted] (Shop foreman) did test drive it on the morning of 11/02/2016 for 35 miles and did get it to perform the way that Ms. [redacted] and her boyfriend described. When Bill S. returned to the shop he immediately connected our GM scanner to the vehicle to check for any fault code that the vehicles' on board computer may have set due to the erratic behavior of the vehicle on the test drive, he found a U2100 code for the transmission control module losing signal. Upon further investigation he found wires that were corroded and wire terminals that needed replaced. He then cleaned the said wires and replaced the faulty terminals to ensure that there were no other issues with the vehicle. We then proceeded to drive the vehicle to validate that the vehicle was not acting erratic anymore. I then called Ms. [redacted] on 11/03/2016 to discuss what we had come up with and let her know that we had driven the vehicle 56 miles and we feel it was fixed but that I did want to drive her vehicle the next morning to ensure that there were no issues with the vehicle after it sat cold all night, which she agreed to. At that point I did discuss the cost of our diagnosis and repair and let her know that I had discounted the labor rate down from our regular customer rate of $99.00 per hour to $62.50 (Labor discounts apply when performing extensive diagnostics on wiring issues). The next morning 11/4/2016 we drove the vehicle 3 more times for an additional 58 miles to again validate that the vehicle was fixed and that there were not any fault codes in the vehicles' computer system at which time I called Ms. [redacted] to let her know that her vehicle was ready for pick up. At this point Ms. [redacted] started questioning me about the charges and I fully explained everything that was done to her vehicle and what she was being charged for. Ms. [redacted] then said that she was at work and would discuss anything else she had when she picked up her vehicle. Upon her picking up her vehicle I asked her if she would like to discuss any issues that she had and she said she did not.Sincerely,Brad B[redacted] Fixed Operations Director Joe Ball GMC

PLEASE SEE ATTACHMENTS. 5-6-16To whom it may concern:In regards to ID#[redacted]. Customer came in for service appointment on 4-14-16. Upon initial write-up, we documented that the vehicle had approximately 44,100 miles and was out of factory warranty due to time. We began conversation of our...

dealer recommended services which include many maintenance services (see attached copy). The customer opted to complete the services in segments. The customer started with the transmission service along with the recommended air filter and the FREE oil change. The customer also had a complaint of loosing air in the right front tire. Our technician found a screw in the tire, that was shown to the customer during the visit, and the customer approved the tire repair along with the recommended transmission service and the air filter. We proceeded to perform the repairs and services that were authorized by the customer. Upon completion the customer paid the invoice and left without incident.Days later 4-28-16, a complaint was filed with General Motors from customer. The representative from GM explained to the customer that the services preformed were not covered because customer was out of the parameters for bumper to bumper and powertrain warranty. GM Representative advised that someone from dealership would contact customer.After a few attempts to contact customer, on 5-4-16 a representative from the dealership did speak with the customer. Customer expressed that they wanted reimbursed for the repairs and services performed on the vehicle due to customer felt dealership took advantage. Representative explained to customer that the services performed were recommended to her and approved at time of service. The representative also explained that by having this transmission service performed it gives a $1000 warranty coverage towards the transmission repair if future damage. This warranty is only valid if the transmission service is preformed every 30,000 miles (see attached copies). Customer did not seem to have any interest of additional warranty and just wanted refund. Dealership representative tried to explain that a "refund" would not be possible as services completed were approved at time of service. Before the representative had a chance to offer anything for future service visits the customer hung up the phone.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Reply to Joe Ball’s Response
Joe Ball’s reply is full of half-truths. On Joe Ball’s
website, the price was as he stated, List price 21,950, Online sale price 19,950.
At Joe Ball’s lot, there was a price of 19,900 in the window of the car.
The “Example of worksheet” is a fabrication. Joe Ball
offered me 1700 for my trade, not 1200, which I accepted. It was about half the
Kelly Blue Book price, but the Xterra’s AC isn’t working and the rear bumper is
rusted, so I thought that was a fair price, I accepted it.
About the negotiated price, we did negotiate to 18,250, but I
didn’t agree to or sign off on adding the price of my trade to the negotiation.
My trade in price was already agreed to at 1,700.
I should have checked the Buyer’s Order before I signed it,
that was my mistake, but when I was going over it the next day, I noticed they
added the amount of my trade, 1,700, to the negotiated price of 18,250, then
deducted it as the trade in. This was not the price we negotiated. The price
was supposed to be 18,250 minus my trade of 1,700, plus tax and plates.
It doesn’t make sense, if it is as Joe Ball states, that we
started negotiating at 19,950 plus 1,700. That would be starting negotiating at
1,750 more than Joe Ball’s asking price. It’s ridiculous and completely false.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]    I am rejecting the offer because I have owned this car since 2009 brand new. I have put 45500 miles on since. I am 65 yrs. old and it will take me about 7 yrs. to add another 30000 miles to attempt to redeem their offer. Even if I do I have no money to replace the transmission which cost about 3 000 to 5000 dollars even with the so called warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They failed to say that having my suv served every 30,00 miles to have the warranty be in effect I would have to pay another 199.99 dollars. How is that giving me anything!
Regards,
[redacted]

Mr. [redacted] also sent the same complaint to the CA Department of Insurance.  Attached is a copy of our response to Mr. [redacted] from the Department of Insurance complaint.  I trust this will allow you to close this file. 
 
Please note that August 7 is the first time we...

saw this complaint, #[redacted], from the Revdex.com - not July 25, to my knowledge. 
 
Regards,
[redacted]

Complaint: 12735046Clearly, I disagree with your letter and the regurgitated "loss clause" of our personal property loss. CSE accepted, as a scheduled item, our independent appraisal of my wife's ring a dozen years ago and as such acceptance,...

have been charging us $340 per year for a dozen years. If you had taken the time to read page 2 of our declarations page, it clearly states under the additional notes section that the basis of the scheduled jewelry is the appraisal you have on file. This constitutes acceptance of our $17,000$ appraisal. We have contractually lived up to our end of the bargain by paying the annual premium of $340 per year on time. It would appear that CSE Insurance is breaking this contract after accepting our annual premiums each year for a dozen years based on it’s acceptance of the above mentioned appraisal. Had CSE had gotten the “lowest bidder” appraisal when we entered into this contract and scheduled the jewelry, your liability would have been less as would have been our premiums. CSE can not have it both ways.You can not charge premiums based on a mutually accepted appraisal of an item, only to then devalue the item when a claim is made and also pocket the inflated premiums over the years.  I’m pretty sure this is illegal and would hope the Ca Insurance Commission tears into CSE for such an unethical move.Ron SiegelSincerely,Ron Siegel