Periodical Publishers' Service Bureau Inc

We sent out 25,mailers all of which were winners of SOMETHINGThere was one grand prize winner in the 25,sent outThe mailer was designed in the way that all of the customers had to come in and match a number to the number posted at the dealershipThe advertisement is in full compliance
to advertising regulationsIt was not meant to be misleading in any way These types of mailers are used by dealerships and companies across the country and are nothing out of the ordinaryThey are not meant to be "tricky" or "false" they are strictly a way of generating customers to come in to the dealershipEveryone that came in with a flyer was a winner of something regardless of how big or small, everyone went home a winner. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: 12735046Clearly, I disagree with your letter and the regurgitated "loss clause" of our personal property lossCSE accepted, as a scheduled item, our independent appraisal of my wife's ring a dozen years ago and as such acceptance,
have been charging us $per year for a dozen yearsIf you had taken the time to read page of our declarations page, it clearly states under the additional notes section that the basis of the scheduled jewelry is the appraisal you have on fileThis constitutes acceptance of our $17,000$ appraisalWe have contractually lived up to our end of the bargain by paying the annual premium of $per year on timeIt would appear that CSE Insurance is breaking this contract after accepting our annual premiums each year for a dozen years based on it’s acceptance of the above mentioned appraisal. Had CSE had gotten the “lowest bidder” appraisal when we entered into this contract and scheduled the jewelry, your liability would have been less as would have been our premiumsCSE can not have it both ways.You can not charge premiums based on a mutually accepted appraisal of an item, only to then devalue the item when a claim is made and also pocket the inflated premiums over the years I’m pretty sure this is illegal and would hope the Ca Insurance Commission tears into CSE for such an unethical move.Ron SiegelSincerely,Ron Siegel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I am rejecting the offer because I have owned this car since brand newI have put miles on sinceI am yrsold and it will take me about yrsto add another miles to attempt to redeem their offerEven if I do I have no money to replace the transmission which cost about to dollars even with the so called warranty

5-12-16After reviewing the customer’s response, Joe Ball GMC would
like to apologize due to the obvious miscommunication. At this time, we have decided to extend free
of charge ($value) their next due transmission service (30,
miles from last visit). This will insure
that the transmission $warranty will continue for the customer.Thank you

PLEASE SEE ATTACHMENTS. 5-6-16To whom it may concern:In regards to ID#***Customer came in for service appointment on 4-14-Upon initial write-up, we documented that the vehicle had approximately 44,miles and was out of factory warranty due to timeWe began conversation of our
dealer recommended services which include many maintenance services (see attached copy)The customer opted to complete the services in segmentsThe customer started with the transmission service along with the recommended air filter and the FREE oil changeThe customer also had a complaint of loosing air in the right front tireOur technician found a screw in the tire, that was shown to the customer during the visit, and the customer approved the tire repair along with the recommended transmission service and the air filterWe proceeded to perform the repairs and services that were authorized by the customerUpon completion the customer paid the invoice and left without incident.Days later 4-28-16, a complaint was filed with General Motors from customerThe representative from GM explained to the customer that the services preformed were not covered because customer was out of the parameters for bumper to bumper and powertrain warrantyGM Representative advised that someone from dealership would contact customer.After a few attempts to contact customer, on 5-4-a representative from the dealership did speak with the customerCustomer expressed that they wanted reimbursed for the repairs and services performed on the vehicle due to customer felt dealership took advantageRepresentative explained to customer that the services performed were recommended to her and approved at time of serviceThe representative also explained that by having this transmission service performed it gives a $warranty coverage towards the transmission repair if future damageThis warranty is only valid if the transmission service is preformed every 30,miles (see attached copies)Customer did not seem to have any interest of additional warranty and just wanted refundDealership representative tried to explain that a "refund" would not be possible as services completed were approved at time of serviceBefore the representative had a chance to offer anything for future service visits the customer hung up the phone

Dear Ms***In regards to the complaint that was filed against Joe Ball GMC on 11/7/with ID # *** by *** ***We do not feel it is necessary to refund Ms*** any money that she paid for the service(s) she receivedMs *** and her boyfriend came into our facility
on 11/01/to have her vehicle checked out as it was operating erratic at timesThey both were concerned that the vehicle would not operate safely at times while Ms*** and her young son were in it driving and wanted us to look into it and diagnose the issues that were happeningBoth Ms*** and her boyfriend stressed to myself and my shop foreman (Bill S***) that they just filled up the tank and to drive it until we got it to "act up"Being that they were dropping off the vehicle in the evening of 11/01/we did not have a chance to look at it or drive it to see if it would "act up"Bill S*** (Shop foreman) did test drive it on the morning of 11/02/for miles and did get it to perform the way that Ms*** and her boyfriend describedWhen Bill Sreturned to the shop he immediately connected our GM scanner to the vehicle to check for any fault code that the vehicles' on board computer may have set due to the erratic behavior of the vehicle on the test drive, he found a Ucode for the transmission control module losing signalUpon further investigation he found wires that were corroded and wire terminals that needed replacedHe then cleaned the said wires and replaced the faulty terminals to ensure that there were no other issues with the vehicleWe then proceeded to drive the vehicle to validate that the vehicle was not acting erratic anymoreI then called Ms*** on 11/03/to discuss what we had come up with and let her know that we had driven the vehicle miles and we feel it was fixed but that I did want to drive her vehicle the next morning to ensure that there were no issues with the vehicle after it sat cold all night, which she agreed toAt that point I did discuss the cost of our diagnosis and repair and let her know that I had discounted the labor rate down from our regular customer rate of $per hour to $(Labor discounts apply when performing extensive diagnostics on wiring issues)The next morning 11/4/we drove the vehicle more times for an additional miles to again validate that the vehicle was fixed and that there were not any fault codes in the vehicles' computer system at which time I called Ms*** to let her know that her vehicle was ready for pick upAt this point Ms*** started questioning me about the charges and I fully explained everything that was done to her vehicle and what she was being charged forMs*** then said that she was at work and would discuss anything else she had when she picked up her vehicleUpon her picking up her vehicle I asked her if she would like to discuss any issues that she had and she said she did not.Sincerely,Brad B*** Fixed Operations Director Joe Ball GMC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I agree that innocent mistakes do happenHowever, this matter was not an innocent mistakeSomeone had to go out of his/her way to attach a lienAt no point did I even talk about getting a loan on the carYet someone from the loan department took the time and and made an active and conscious decision to place a lien on the vehicleSince the sale did not involve a loan, how was it that the loan department even get involved in the first place? If I had taken out a loan and someone had forgotten to remove the lien when the loan was paid off, I would have accepted that as an oversight and an innocent mistakeBut my situation was no oversightHow can the public be reassured that this is not Joe Ball's routine practice when vehicles are purchased without a loan? I ask that the company reconsiders its positionThank you
Regards,
*** ***

Business Requested Response to Not be Published

In response to complaint #***:Joe Ball GMC feels that the customer is not being reasonableFirst of all the improper lien on the title was an innocent mistakeEveryone at some point in time makes a mistake when doing their jobIt was not done intentionally and it was corrected immediately
Title processing does not happen quickly in any occasion and every circumstance is differentIt was unfortunate that it happened and we apologize for the error HOWEVER the error did not prevent the customer from legally driving the vehicle. I don't believe that we owe any reimbursement to the customer for having to make a phone call or twoIn fact the customer stated that they even forgot to look for the title to begin withIt wasn't until they thought about it that they discovered they didn't even have itSo when they called Joe Ball GMC and talked to Karen the title clerk, she handled it immediatelyIt was processed as quickly as humanly possibleAgain, an innocent mistake that could happen to anyone and at any dealership. I am the Controller here and I have been in this business for years nowIt happensPeople make mistakesI've seen it many timesAll a person can do at that point is fix the error and do it as quickly as possible which is what we didWe apologize for any inconvenience to the customer and we make every effort to not let these things happen but occasionally errors do occur. We do not make monetary reimbursements for mistakes we make but we do follow up and correct them in a timely mannerThank you,Joe Ball GMC

November 20, To Whom It May Concern:This letter is in response to Complaint # ***The customer’s name is *** ** ***.I do not see where Joe Ball GMC overcharged the customerWe sold the car for supplier pricing according to GMThe customer agreed on the trade value however I
can’t seem to see where the overcharge is.I talked to Mr*** on 11/19/and told him if he feels that he was cheated I would make it good with him so he would be completely satisfiedI agreed to pay him $plus tax which equals $plus I would pay him the $transfer fee he was charged.I would expect now that Mr*** is satisfied with the result of our conversation and the resolution of the reimbursement.Thank You, Joe B***Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Reply to Joe Ball’s Response
Joe Ball’s reply is full of half-truthsOn Joe Ball’s
website, the price was as he stated, List price 21,950, Online sale price 19,
At Joe Ball’s lot, there was a price of 19,in the window of the car
The “Example of worksheet” is a fabricationJoe Ball
offered me for my trade, not 1200, which I acceptedIt was about half the
Kelly Blue Book price, but the Xterra’s AC isn’t working and the rear bumper is
rusted, so I thought that was a fair price, I accepted it
About the negotiated price, we did negotiate to 18,250, but I
didn’t agree to or sign off on adding the price of my trade to the negotiation
My trade in price was already agreed to at 1,
I should have checked the Buyer’s Order before I signed it,
that was my mistake, but when I was going over it the next day, I noticed they
added the amount of my trade, 1,700, to the negotiated price of 18,250, then
deducted it as the trade inThis was not the price we negotiatedThe price
was supposed to be 18,minus my trade of 1,700, plus tax and plates
It doesn’t make sense, if it is as Joe Ball states, that we
started negotiating at 19,plus 1,That would be starting negotiating at
1,more than Joe Ball’s asking priceIt’s ridiculous and completely false

From: ***To: ***Sent: Thursday, September 24, 11:AMSubject: ***Jeep Patriot,List price online sales price 19950.00We offered Mr *** our vehicle for less his trade in Xterra = (18750) plus tax and plates Mr ***
counter offered with signiture to purchase at (incuding trade in) plus tax and plates.We decliened his offer and adjusted our offer to (incuding trade in ) plus tax and plates .Mr *** made a second signed offer for (including trade in) plus tax and plates and we acceptedAll final numbers were reviewed with Mr *** by our Business Manager Rich C*** and Mr *** signed a buyers order with breakdown on the on the purchase price and trade value , taxes and fees.*Example of worksheetAttached with Mr*** Initials on itSee Reverse side of worksheet

Mr*** also sent the same complaint to the CA Department of Insurance. Attached is a copy of our response to Mr*** from the Department of Insurance complaint. I trust this will allow you to close this file.
Please note that August is the first time we
saw this complaint, #***, from the Revdex.com - not July 25, to my knowledge.
Regards,
*** *** *** *** ***

To Whom It May Concern:In response to the letter received on 01/02/ID# ***:The customer purchased the vehicle on 7/7/with 38,miies on itThe customer purchased a service contract for $3,with the contract clearly stating years or 36,milesPlease see attached
documents.The customer had put 106,miies on the vehicle when they made contact with the dealership however the contract expired at 74,milesIt's one or the other; years OR 36,miies.Any further questions please feel free to call.Thank you,Joe B*** Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
They failed to say that having my suv served every 30,miles to have the warranty be in effect I would have to pay another dollarsHow is that giving me anything!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** We took the car in less than three years of expiration of the purchased warranty.The warranty says years miles- It doesn't say whichever comes first.we took the car in and half years of purchase