Periodical Publishers' Service Bureau

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Reply to Joe Ball’s Response Joe Ball’s reply is full of half-truthsOn Joe Ball’s website, the price was as he stated, List price 21,950, Online sale price 19, At Joe Ball’s lot, there was a price of 19,in the window of the car The “Example of worksheet” is a fabricationJoe Ball offered me for my trade, not 1200, which I acceptedIt was about half the Kelly Blue Book price, but the Xterra’s AC isn’t working and the rear bumper is rusted, so I thought that was a fair price, I accepted it About the negotiated price, we did negotiate to 18,250, but I didn’t agree to or sign off on adding the price of my trade to the negotiation My trade in price was already agreed to at 1, I should have checked the Buyer’s Order before I signed it, that was my mistake, but when I was going over it the next day, I noticed they added the amount of my trade, 1,700, to the negotiated price of 18,250, then deducted it as the trade inThis was not the price we negotiatedThe price was supposed to be 18,minus my trade of 1,700, plus tax and plates It doesn’t make sense, if it is as Joe Ball states, that we started negotiating at 19,plus 1,That would be starting negotiating at 1,more than Joe Ball’s asking priceIt’s ridiculous and completely false

5-12-16After reviewing the customer’s response, Joe Ball GMC would like to apologize due to the obvious miscommunication At this time, we have decided to extend free of charge ($value) their next due transmission service (30, miles from last visit) This will insure that the transmission $warranty will continue for the customer.Thank you

We sent out 25,mailers all of which were winners of SOMETHINGThere was one grand prize winner in the 25,sent outThe mailer was designed in the way that all of the customers had to come in and match a number to the number posted at the dealershipThe advertisement is in full compliance to advertising regulationsIt was not meant to be misleading in any way These types of mailers are used by dealerships and companies across the country and are nothing out of the ordinaryThey are not meant to be "tricky" or "false" they are strictly a way of generating customers to come in to the dealershipEveryone that came in with a flyer was a winner of something regardless of how big or small, everyone went home a winnerThank you

Dear Ms [redacted] In regards to the complaint that was filed against Joe Ball GMC on 11/7/with ID # [redacted] by [redacted] We do not feel it is necessary to refund Ms [redacted] any money that she paid for the service(s) she receivedMs [redacted] and her boyfriend came into our facility on 11/01/to have her vehicle checked out as it was operating erratic at timesThey both were concerned that the vehicle would not operate safely at times while Ms [redacted] and her young son were in it driving and wanted us to look into it and diagnose the issues that were happeningBoth Ms [redacted] and her boyfriend stressed to myself and my shop foreman (Bill S [redacted] ) that they just filled up the tank and to drive it until we got it to "act up"Being that they were dropping off the vehicle in the evening of 11/01/we did not have a chance to look at it or drive it to see if it would "act up"Bill S [redacted] (Shop foreman) did test drive it on the morning of 11/02/for miles and did get it to perform the way that Ms [redacted] and her boyfriend describedWhen Bill Sreturned to the shop he immediately connected our GM scanner to the vehicle to check for any fault code that the vehicles' on board computer may have set due to the erratic behavior of the vehicle on the test drive, he found a Ucode for the transmission control module losing signalUpon further investigation he found wires that were corroded and wire terminals that needed replacedHe then cleaned the said wires and replaced the faulty terminals to ensure that there were no other issues with the vehicleWe then proceeded to drive the vehicle to validate that the vehicle was not acting erratic anymoreI then called Ms [redacted] on 11/03/to discuss what we had come up with and let her know that we had driven the vehicle miles and we feel it was fixed but that I did want to drive her vehicle the next morning to ensure that there were no issues with the vehicle after it sat cold all night, which she agreed toAt that point I did discuss the cost of our diagnosis and repair and let her know that I had discounted the labor rate down from our regular customer rate of $per hour to $(Labor discounts apply when performing extensive diagnostics on wiring issues)The next morning 11/4/we drove the vehicle more times for an additional miles to again validate that the vehicle was fixed and that there were not any fault codes in the vehicles' computer system at which time I called Ms [redacted] to let her know that her vehicle was ready for pick upAt this point Ms [redacted] started questioning me about the charges and I fully explained everything that was done to her vehicle and what she was being charged forMs [redacted] then said that she was at work and would discuss anything else she had when she picked up her vehicleUpon her picking up her vehicle I asked her if she would like to discuss any issues that she had and she said she did not.Sincerely,Brad B [redacted] Fixed Operations Director Joe Ball GMC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am rejecting the offer because I have owned this car since brand newI have put miles on sinceI am yrsold and it will take me about yrsto add another miles to attempt to redeem their offerEven if I do I have no money to replace the transmission which cost about to dollars even with the so called warranty

PLEASE SEE ATTACHMENTS5-6-16To whom it may concern:In regards to ID# [redacted] Customer came in for service appointment on 4-14-Upon initial write-up, we documented that the vehicle had approximately 44,miles and was out of factory warranty due to timeWe began conversation of our dealer recommended services which include many maintenance services (see attached copy)The customer opted to complete the services in segmentsThe customer started with the transmission service along with the recommended air filter and the FREE oil changeThe customer also had a complaint of loosing air in the right front tireOur technician found a screw in the tire, that was shown to the customer during the visit, and the customer approved the tire repair along with the recommended transmission service and the air filterWe proceeded to perform the repairs and services that were authorized by the customerUpon completion the customer paid the invoice and left without incident.Days later 4-28-16, a complaint was filed with General Motors from customerThe representative from GM explained to the customer that the services preformed were not covered because customer was out of the parameters for bumper to bumper and powertrain warrantyGM Representative advised that someone from dealership would contact customer.After a few attempts to contact customer, on 5-4-a representative from the dealership did speak with the customerCustomer expressed that they wanted reimbursed for the repairs and services performed on the vehicle due to customer felt dealership took advantageRepresentative explained to customer that the services performed were recommended to her and approved at time of serviceThe representative also explained that by having this transmission service performed it gives a $warranty coverage towards the transmission repair if future damageThis warranty is only valid if the transmission service is preformed every 30,miles (see attached copies)Customer did not seem to have any interest of additional warranty and just wanted refundDealership representative tried to explain that a "refund" would not be possible as services completed were approved at time of serviceBefore the representative had a chance to offer anything for future service visits the customer hung up the phone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Mr [redacted] also sent the same complaint to the CA Department of Insurance Attached is a copy of our response to Mr [redacted] from the Department of Insurance complaint I trust this will allow you to close this file Please note that August is the first time we saw this complaint, # [redacted] , from the Revdex.com - not July 25, to my knowledge Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *** We took the car in less than three years of expiration of the purchased warranty.The warranty says years miles- It doesn't say whichever comes first.we took the car in and half years of purchase