Perkins Home Services , LLC

Regarding the complaint:1) As stated in our agreement form, chapter 2.5; which the complainant signed prior to the inspection, we do not: “The inspector is not required to:”Adetermine the uniformity, temperature, flow, balance, distribution, size, capacity, BTU, or supply adequacy of the cooling system.Binspect window units, through-wall units, or electronic air filters.Coperate equipment or systems if exterior temperature is below degrees Fahrenheit, or when other circumstances are not conducive to safe operation, or may damage the equipment.Dinspect or determine thermostat calibration, cooling anticipation, or automatic setbacks or clocks.Eexamine electrical current, coolant fluids or gases, or coolant leakage.Clearly, it is not our job to determine if there is coolant leakage, nor are we to evaluate if the system completely cools down the unit or not We are to turn on the system and feel if cool air is coming out.2) The client seems obsessed with the fact that we looked at the wrong compressor, but uses the broad term “HVAC system” First, we inspected the system for the unit as outlined in our agreement form We have no obligation to look at or for the compressor at all (see item #above), but we did anyway, because the air conditioner did not produce cool air very quickly This is beyond our scope of work, but we did it anyway, even though the compressor was in the garage, which is a completely different part of the building What the complainant also fails to mention is that the compressor was mismarked The marks on the compressor were for the parking spaces, not for the compressor, which we found out later So when we found the one that was marked for his unit, we inspected it We had no way of knowing it was not the correct one, nor should we be blamed for inspecting a mismarked unit.3) By the time we returned from looking at the “wrong” compressor, the cool air was entering the unit We were satisfied that the system was running as intended.4) The front door lock is also something which is also beyond our scope of work The door was unlocked by the realtor and we were never given a key to access this door

We deny having lied to Mr*** We performed a home inspection for him according to Internachi standards, and are certified with Internachi Internachi is the International Association of Certified Home Inspectors, the largest home inspector association and certification group in the
world, and is based out of Colorado Mr*** attended the inspection, and also he, or his representative, signed our standard agreement, which documents the home inspection process and how to proceed with any claims We recommend he review these items before proceeding

The air conditioning unit did not work when the inspector was at the property, period.  This was confirmed when we had the unit checked out.  There was no cool air coming out of the vents.  You stated, once again, that your responsibility is to turn the unit on and confirm cool air is coming out of the vents.  There was no cool air.  That is exactly what the report should have stated so that I could have had this taken care of before purchase.  After the compressor was repaired there was immediately no question that cold air was coming out of the vents.  A home inspector should know the difference between cold and warm air.  Likewise, the unit is not mislabeled.  there is a sticker with all of the relevant information placed directly on the front of the compressor you inspected in the garage that labels it very clearly "B5".  I'll be happy to take a picture to update this file after work.  The inspector also could have noticed that the wooden plaque he confused for the compressor labelling were also in front of some parking spaces without compressors.  
Regards,
[redacted]

Hello:We performed a full home inspection on the property for this client, as well as a septic inspection, radon air testing, and water testing.  The inspections include over 300 items inspected and reported on.  The client was happy with the inspection and said so.During the inspection of...

the septic, we found several issues.  The issues were found with the use of a septic pipe camera.  To repair those items, a company will have to locate the problem areas, which are underground, and dig them up.  It is a common practice to mark the problem areas once found, to make it easier for the repair company to relocate them, without excessive digging and unnecessary damage to the landscape.  We did this.  This was reported this to the seller’s agent, so that they understood why the markings were left in the front yard.Of the 300 or so items that we inspected and reported on, we discussed three of them with the seller’s realtor, and we did that only to explain why there were markings on the front lawn.  Nonetheless, the buyer claims that we “released the results of the inspection” to the seller’s agent.  In fact, this is the same claim that the buyer made to InterNACHI, our certifying organization.  Per the [redacted], the president of InterNACHI, the buyer has claimed that we “released the report” to the seller’s agent.  We have not.  We did explain to the seller’s agent why we marked the front yard, in order to allow ease of repair.In addition, in speaking with the buyer we agreed that two of the three issues noted above are not a concern.  One was that the septic tank needed pumping and the second was that the baffle on the septic tank was damaged and needed repair.  Our understanding is that these items have been repaired and it is easy to confirm that.  The third item was a clog in the drain field line.  We simply stated to the seller’s agent that we marked the location of where the drain clog was.  We did not go into depth as to possible causes of the clog, or other information which was provided to the buyer in their report, as to possible causes.  In our opinion, this in no way hinders the buyer’s ability to buy or not buy the home.  The buyer still can negotiate for the repair of this issue to their satisfaction.Regarding the communications with InterNACHI, the client’s information is incorrect.  We were contacted by the president of InterNACHI, [redacted], on 2/28/17 at 10:42 pm.  We responded to Mr. [redacted] by email several times, the first being at 10:54 pm.  Just 12 minutes after being contacted by InterNACHI, we responded, and have the emails to prove it.  This despite the fact that it was way after normal business hours.  It is outrageous that the client says we have not responded to InterNACHI regarding this issue.The buyer also claims that the seller’s agent suggested to them that the we, the inspector, should not have provided any information to the seller’s agent.  We find this unlikely, since it is not the seller’s agent who advises the buyer; it is the buyer’s agent. In summary:·       No written information was provided to the seller’s agent, as has been implied by the buyer.·       The buyer has received an inspection report, a water test, a radon report, and a septic inspection, with over 300 items reported on.  The buyer has no issues with these items and has told us that we did a good job.  ·       The claim by the buyer that we did not respond to InterNACHI is false.  We responded within 12 minutes.  ·       The buyer claims that we stated “never gonna happen” when responding to their request for a refund.  We did reply that we would not send them a refund, but did not state “never gonna happen”.·       The one complaint we are hearing is that we marked the front yard and then explained those markings to the seller’s agent, to ease the work of those going after us.  Their claim is that this has caused them to not be able to proceed with negotiating for this purchase.  We do not believe this to be the case, and do not believe a refund is justified.

Regarding the complaint:1) As stated in our agreement form, chapter 2.5; which the complainant signed prior to the inspection, we do not:  “The inspector is not required to:”A. determine the uniformity, temperature, flow, balance, distribution, size, capacity, BTU, or supply adequacy of the...

cooling system.B. inspect window units, through-wall units, or electronic air filters.C. operate equipment or systems if exterior temperature is below 60 degrees Fahrenheit, or when other circumstances are not conducive to safe operation, or may damage the equipment.D. inspect or determine thermostat calibration, cooling anticipation, or automatic setbacks or clocks.E. examine electrical current, coolant fluids or gases, or coolant leakage.Clearly, it is not our job to determine if there is coolant leakage, nor are we to evaluate if the system completely cools down the unit or not.  We are to turn on the system and feel if cool air is coming out.2) The client seems obsessed with the fact that we looked at the wrong compressor, but uses the broad term “HVAC system”.  First, we inspected the system for the unit as outlined in our agreement form.  We have no obligation to look at or for the compressor at all (see item #1 above), but we did anyway, because the air conditioner did not produce cool air very quickly.  This is beyond our scope of work, but we did it anyway, even though the compressor was in the garage, which is a completely different part of the building.  What the complainant also fails to mention is that the compressor was mismarked.  The marks on the compressor were for the parking spaces, not for the compressor, which we found out later.  So when we found the one that was marked for his unit, we inspected it.  We had no way of knowing it was not the correct one, nor should we be blamed for inspecting a mismarked unit.3) By the time we returned from looking at the “wrong” compressor, the cool air was entering the unit.  We were satisfied that the system was running as intended.4) The front door lock is also something which is also beyond our scope of work.  The door was unlocked by the realtor and we were never given a key to access this door.