Perkins Restaurant & Bakery

Customer Service Manager (Vickie S [redacted] ) attempted to make contact with customerReceived voice mail, Vickie left her direct contact number for follow up

Complaint: [redacted] I am rejecting this response because:I did not receive the full amount that I was chargeI also received an email from your company informing me that another $was deductedIf that is true, I will open up a new compliant and talk to regulators about my experienceI will await my check in the mail to see if additional funds were taken out before submitting a new compliantI will keep this compliant as unsolved until I'm credited the original amount that was taken Regards, [redacted]

Customer Service Manager, Vickie S*** made several attempts to contact Ms***The last attempts were made on July 27, at 5:10PM and again at 5:50PMMsS*** provided her direct contact information for follow up
I recommend Ms*** contact our Customer Service Department at her earliest convenience in order to arrange a service call for our technicians to review the issues she is experiencingOur Customer Service specialist are available 24/at ***
Regards,
Vickie S***

Customer Service Nanager (Vickie S***) attempted to reach out to Ms*** again on July 20, at 1:03PMMsS*** left her direct contact number for follow up

We contacted the customer directly by telephone because it appears that he may have been confused about our services. GAIN Capital does not charge any monthly subscriptions, and the customer was never charged a monthly fee by our company. It appears that the customer subscribed for a
related service and had confused our company with that service. This was explained to the customer over the phone, and he accepted our explanation. We also assisted the customer with closing any remaining trades he had in his account and withdrawing his remaining account balance. We believe this matter has been resolved successfully

Complaint: ***
I am rejecting this response because: they did call one time but my husband heard the message and deleted the
name and number because he is also disqusted with our serviceHe forgot I complained to the Revdex.comPLEASE let her call again so I can explain about our terrible service in person ONE MORE TIME
Sincerely,
*** ***

I
Complaint: ***
I am rejecting this response because:I was on vacation when she calledDid return the call laser night with instructions to call when I'm actually home;not to leave a message when I'm at workThank you
Sincerely,
*** ***

Dear *** *** Monthly Data Fees are disclosed to all customers on *** website as well as in Paragraph of the Customer Agreement, which you read and acknowledged at account opening. As such, we deny your allegation that you were not informed of these fees. Nevertheless, we
have elected to credit the fees back to your account as a one-time courtesy. The credit will be applied within 2-business days, so please check your account for the credit so that you may withdraw the funds

Customer Service Manager (Vickie S[redacted]) attempted to make contact with customer. Received voice mail, Vickie left her direct contact number for follow up.

Dear [redacted] we are very eager to review and respond to your complaint; however, we will need further information from you in order to do so.  Kindly respond to this message providing us with your [redacted] Account Number, User ID, or email address associated with the account so that we...

can locate your account in our system.  Further, please provide detailed information regarding the trade or trades you are disputing (i.e. trade date, currency pair, trade size, specific issue you have with the trade).  Lastly, please let us know when and how (call, online chat, or email) you contacted our Client Services Department so that we can locate and review those communications.  Kind regards,Compliance DepartmentGAIN Capital Group, LLC

Dear [redacted] Your account was charged a total of $30.00 in data fees.  This amount has been credited to your account on December 1, 2016.  Unfortunately, a new data fee of $15.00 was charged automatically on December 2nd.  This fee has now also been credited back to your account and NO further fees will be applied to your account.  In addition, a check for your previous account balance of $863.86 has been mailed to you on December 1st.  Your current account balance is $30.00.  In order withdraw these funds, please log into your account and submit a new withdrawal request.  Thank you.

Complaint: [redacted]
I am rejecting this response because:I did not receive the full amount that I was charge. I also received an email from your company informing me that another $30 was deducted. If that is true, I will open up a new compliant and talk to regulators about my experience. I will await my check in the mail to see if additional funds were taken out before submitting a new compliant. I will keep this compliant as unsolved until I'm credited the original amount that was taken.
Regards,
[redacted]

I have reviewed the billing history and contact information for this student.  We are unable to locate any written documentation (ie, applications for tuition reversal referenced in the complaint) that the student claims to have provided, but it is possible that this information was not sent or...

forwarded to the Business Office.  Please note, the University has no application form for tuition adjustment, and this terminology is the student’s.  Without more specific information, it is difficult to determine what adjustment has been requested. Some adjustments for course withdrawals were applied to the account balance in February 2017.  However, some financial aid was also returned to the lender because the student did not maintain eligibility for aid, which resulted in an increase in the amount due from the student. University policy prohibits students from registering for new classes when a balance exists on the account.  Exceptions are made on a case by case basis, when the balance is generally $1000 or less, and the student enrolls in a payment plan.  This student’s outstanding balance is significantly more than $1000, and attempts to set up a payment plan in 2016 were unsuccessful.  Based on this status, and without additional information, we would not consider the student eligible for an exception. If the student has specific questions, or is able to provide additional information that may affect billing, please have him contact the University Bursar, [redacted].  He may copy me on any e-mail or written correspondence and I will assure that a response is provided. Regards, [redacted]ControllerCardinal Stritch University6801 N. Yates Rd.Glendale, Wi   53217Phone: (414) [email protected]