Perla's Appliances Plus

Review: We purchased a suite of appliances and were promised a rebate which they've taken the product information 3 times and now we're told that it will be at least another 8 weeks. I've known these people for close to 55 years at a time when they parked their personal vehicles around my home as their business was located on 6th Street in Braddock. Rocco P[redacted] has ran his family business into the ground . There should be a law not allowing shady characters who have served time from owning a business that has monetary rebates.Desired Settlement: To have the rebate in the amount of 1000.00 sent to us.

Review: Perla's appliance has been to service my machine 5 times. I have paid over $330. My machine is still not working. Stated on the receipt there is a 90 day guarantee on labor/service and parts. Yet I was charged for service twice. After they came back to repair my machine because they ordered the wrong part. The last person I spoke with did not try to resolve my problem they recommend I cancel my request for service.Desired Settlement: I would like a refund of the 2 parts that I ordered and the last two times they charged me for service. $245Thank you

Business

Response:

Thank you for your input. After review of this service call, we do see that we did diagnose the washer, and return with the part to complete repair.We also did return again and found one part to be defective, and did reorder the part with the manufacturer. During the last conversation with the customer, it was unfortunately not in stock yet, and we relayed that information to her. At no time did anybody here "recommend" she cancel the call, however that was indeed herinstruction to us rather than be called and scheduled for service when the part arrived.The needed replacement part has arrived, and we will be happy to schedule our return visit to complete the repair.

Consumer

Response:

Review: If I could give 0 stars I would. Purchased a Frigidaire Gallery refrigerator about 12 months ago. About 6 months in the ice maker broke. As of today (6 months later) they still have not managed to fix the issue after 4 service calls. The first time they didn't show up at all and when asked about it claimed they knew nothing about the scheduled appointment. The 2nd time the technician they sent said he didn't know how to take the refrigerator apart and that the owner would have to come look at it. The 3rd time they sent the same guy (who claimed he didnt know how to take it apart) but he had the wrong parts this time. I was told they would order the parts and call me when they came in. 2 months go by and no phone call, I called them and of course they had the parts, just never called to tell us, so I scheduled them to come out AGAIN. Which brings us to today, the 4th time I've taken off work now to wait for the appliance repair main to fix the ice maker. They called this morning and I missed the call because I was in the shower, keep in mind I already had an appointment scheduled and was told they would be here today between 9-12 so I'm not sure why there needed to be another call to confirm that. I noticed I missed a call and called them back no more than 5 minutes later. The woman who answered [redacted] (who claimed to be the owner) was the nastiest woman I have ever spoken to in my life. She said there was nothing they could do because I missed the phone call (5 minutes ago). When I explained to her that this is now the 4th time they have done this to us she proceeded to HANG UP ON ME. I called back and she didn't answer, so I called back again using the sales extension rather than service and guess what she answered only to again,very unapologetic, tell me that no one would be coming to my house today to fix this issue. Apparently they have never heard the term that the customer is already right. I've already contacted Frigidaire and the Revdex.com (where they have an F rating) about them and will be doing everything I can to spread the word about how terrible their service is.Desired Settlement: I would like some kind of credit for the 4 days I've had to take off work I would also like an apology from [redacted] and [redacted].

Business

Response:

Thank you for your input. After review of this call, unfortunately, it is apparent this machine had multiple issues andalso the repair was not completed properly or timely.We certainly apologize for that and for our part in any unpleasant phone conversations.

Review: Back in October 2015, Perla's Appliances was contracted through [redacted] (Home Warranty) to perform a dishwasher repair on our dishwasher. The repair was coordinated and scheduled as usual. However, the repair man was unable to complete the repair at our house. We suspect he broke something else while performing the repair. Because he could not complete the repair on site, he loaded up the dishwasher and took it back to Perla's shop to complete the repair. After approximately 2 weeks and several phone calls and messages, we were told that they had to order additional parts to complete the repair. Finally, after 3 or 4 weeks, they scheduled to have the dishwasher brought back to our house and re-installed. When the gentlemen brought it in the house, he noticed that the front panel of the dishwasher was damaged. He inquired as to whether it was damaged prior to being taken from the house, and we told him it was not (it was a different repair man than originally came to the house). He told us he would take care of getting a replacement panel and would schedule with us to get it taken care of. That was back in late November or December. Since then, I have called Perla's many times to follow up with them about the repair. I have talked with the owner, Rocco Perla, and was informed that they could not find a replacement panel, and that they would have to remove the panel to get the scratches repaired and repainted. He even schedule to have a repair man come the following week. Unfortunately, no one showed up. I have left multiple messages since over the past three months, and no-one has called me back.Desired Settlement: I would like Perla's to repair the damage to the dishwasher caused by their repair personnel. If the part is not available, then some other remedy should be offered.

Review: Ordered full kitchen of stainless steel appliances. Total promised (on invoice---in writing) rebate was to be $650. [redacted] promised to provide rebate documents upon delivery for me to complete personally. On the day of delivery, [redacted] called and said that our dishwasher had been damaged during loading and that he would send an upgraded model instead. We agreed. I found out late that the substituted model did not qualify for the $50 dishwasher rebate. When questioned, he said that he would find another $50 rebate and send it in on my behalf. I should expect the rebate to come to me directly. The dishwasher was delivered on September 19, 2014. I have called [redacted] every 2 weeks since (today is Jan. 11, 2015). He has been unable to produce any written record of the dishwasher rebate submission. He is not interested in tracking it down or covering the $50. He wants me to absorb the $50 loss. He has provided no solution. While this complaint is aimed at recovering the $50 rebate, I must mention significant deficiencies in Perla's customer service. Our dishwasher was installed incorrectly and caused a flood under our kitchen floor that leaked through our basement ceiling (causing damage). We scheduled a service call to determine why the dishwasher was not working properly and the service department forgot to send anyone. It was incredibly frustrating getting settled in a new house with no way to clean our dishes. In addition, The refrigerator was not leveled when installed and the installer left his equipment at our home. [redacted] has not responded to my email messages and is disinterested in my calls. Please help us recoup our loss and be finished with Perla's Appliances once and for all.Desired Settlement: I would like the promised $50, as the dishwasher rebate was Rocky's responsibility and was never recorded or paid.

Business

Response:

Thank you for your input. Being a third-generation owner of a family business established over 88 years ago, I assure you we take all customer feedback, both positive and especially negative very seriouslyI have reviewed your complaint and am certainly sorry everything did not meet your expectations. We did provide products you selected at a great price, did also provide the appropriate rebates - including, as you know, I am sure, the original $600 that was there, along with completion of the no-charge delivery, and all service related issues are complete to my knowledge. Regarding the additional $50, that was indeed offered by me as an extra after the original deal was made, and our records reflect not only did we provide an upgraded dishwasher at no additional charge, we also filed the additional $50 rebate offered by me in a timely fashion.As we have no way of knowing if the rebate was received or mailed or not, and in the interest of keeping with the good business practices we always strive to adhere to, we will directly send a check for $50 to the consumer to clear this issue, and certainly wish her well in the future.

Consumer

Response: