Perma Ceram of New England

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like a copy of the report made by the claim service on my antique cabinet. Additionally, the movers who brought the pool table into my house left it upside down and appeared to have decided for themselves that it was unstable. I had no idea at the time that they had actually damaged the table when they turned it upside down. It was not until a friend determined the pool table just needed some screws tightened and the ensuing return to upright of the table by another company that the damage could be noted
Regards,
*** ***

Ms***, Our claims department has advised that our offer is based on the transit damage that occurred confirmed by an inspectionAny damage due to climate change is not our responsibility and no climate control vehicles were requested or used in transporting this shipmentWe intend to
stand on the repairs to transit damage and decline the climatic damageThis is corporate account employee and we have spoken to them about our position, they have verbally agreed and we are waiting for a confirmation that they are in agreement before sending our letter to maintain our offer & declination to Ms***. We will provide an update to your office when we have concluded our communication with Ms. ***. Thank you,Katrina B***

We have no additional information that changes the inspection results that the damage was caused over time and not a result of the moving process. Ms. [redacted] filed an additional claim for damage to a pool table that was not on the original claim and not brought to the attention of the inspector when he was at the residence. There was nothing noted at delivery for this item, we have therefore, declined liability for this item as well.We regret that the customer is not satisfied with the settlement of the claim, however, we don't have any basis for acceptance of liability.Sincerely,Katrina B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. As long as I receive the official offer and check in the very near future. This situation has contined for way too long already and I think I have been very patient.   Regards,
[redacted]

The inspection report is attached indicating that the new damage to the cabinet that occurred as a result of the move could be repaired for $550 and that the remaining damage was due to climatic issues and not a result of the move.  We continue to offer $600 as previously stated.   While the pool table was not noted as damaged at the time of delivery and the damage would have been visible when the table was upside down, we will make a goodwill offer of $1000.00 for this item. This is based on the estimated cost of repair of $800 to $1000 that our inspection company provided after reviewing the pictures which is also the amount claimed by Ms. [redacted].    This offer will be sent to Ms. [redacted] in an effort to conclude the matter and is the maximum payment we will offer.  Katrina B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have never had an issue with this item receiving this type of damage during a move even during winter months.  And, if the movers had listened to my instruction about moving it, it may possibly have not received this damage.  If they are not going to pay for the damage, then I would expect them to replace the item with an in kind piece.
Regards,
[redacted]