Perma Jack St. Louis Foundation Repair & Basement Waterproofing

Initial Business Response /* (1000, 5, 2015/11/06) */
Contact Name and Title: *** N***, President
Contact Phone: XXXXXXXXXX
Contact Email: ***@permajackofstlouis.com
Having been in business for over forty years, Perma-Jack has earned an impeccable and well deserved time-honored
reputation for our workThe reason we have this kind of reputation in our community is our ability and willingness to stand behind our work, just as we did for this homeowner
On September and October 1, Perma-Jack sent a crew to the customer's home to perform warranty work on piers previously installed on said home as per contract dated December 7, The warranty work consisted of the re-installation of several piers at no expense to the homeowner
Prior to the start of the warranty work it was explained to the homeowner that replacement of the concrete sidewalk would be her responsibilityThe warranty on the contract clearly states "Your exclusive remedy shall be for correction of any defect in workmanship and materials, as set forth aboveIn no event shall you be entitled to consequential damages."
Perma-Jack is sorry that the customer is unhappy and that she does not fully understand the warranty clause of the agreement dated December 7, 1999, which she signed on March 24,

Initial Business Response /* (1000, 5, 2015/08/28) */
2/23/15: Sent proposal to client
3/16/15: Client signed and returned contract
June, 2015: Called client to schedule workNo communications from client until this timeClient indicated they wanted to cancel jobInformed client that
according to our policy, we do not refund deposits
Subsequently called client and reconfirmed policyDiscussion included we could delay work until client returned from being out of town in October and we would call client then to schedule an appointment
No other communications were received from client before receiving letter from Revdex.com
We believe we have the right to litigate for "non completion" of contract, but will waive that right if the client rescinds his complaint
We would be happy to perform the services per our contract with clientThe client can call us to make an appointment