Perma-Pier Foundation Repair of Texas

We sincerely apologize for the lack of communication This shouldn't have happened and is unusual for Perma-Pier to let this slide.We have been in contact with our customer to begin resolving this issue She has my phone number and email address for any future questions or concerns We will be out tomorrow to uncover the cleanout We are currently trying to schedule a contractor that will replace the damaged siding When we get a contractor confirmed, I will also communicate this to the customer.I found that the plumbing test was completed on 7/24/and have attached a copy

Complaint: [redacted] I am rejecting this response because I am not comfortable having anyone from Perma Pier in my home or on my property after the sexually intimidating remarks by their salespersonIf they would like to offer the amount they say it would cost to fix the repairs to me ($21,000.00) so I can hire people I trust, that would be a resolution Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] , a client of our company, Construct Capital, LLC, d/b/a Perma-Pier Construction Repair of Texas (“Perma-Pier”), has filed and published a complaint with the Revdex.com (“Revdex.com”) alleging that a Perma-Pier Austin sales representative sexually harassed her Perma-Pier takes such allegations very seriously and has a zero tolerance policy regarding harassment of any type, sexual or otherwise (and has training and policies in place with employees regarding such matters) Perma-Pier has undertaken an investigation of the matter, including interviewing the accused sales representative and other employees who were part of the crew performing work at Ms [redacted] ’s property, and reviewing texts exchanged with Ms [redacted] at or around the time work was being performed – to date, we have found no evidence supporting Ms [redacted] ’s claims We note that Perma-Pier has not received any complaints about the subject sales representative in any of his 450+ previous appointments for Perma-PierIn the event Ms [redacted] and/or Revdex.com has any corroborating evidence of any type (including without limitation any third party witnesses) relating to the claims that she has made, Perma-Pier requests that such evidence be immediately provided to us to assist in the investigation of the matterWhile we understand a consumer’s free speech is protected to a certain extent, the protections do not extend to disparaging, false, and defamatory statements that injure a company’s business reputationTo date we have seen no evidence supporting the claims, and on information and belief, Ms [redacted] is making the claim in order to economically coerce Perma-Pier into some form of cash settlement.That being said, the company has made arrangements for the VP of Operations, the VP of Sales, and the Director of Customer Care to make a site visit on January 16, to assess the condition of the previous foundation repairs

We spoke with Mrs [redacted] on Friday 10/9/We recommended that she schedule the original engineer to do a follow up inspectionWe will be on site during the inspectionMrs [redacted] communicated this would be acceptableWe will follow up with her to make sure the engineer is scheduled

Complaint: ***
We are very pleased that the company has responded and has already begun to move forward on the issuesToday's phone conversation with the Director of Customer Care renews our hope that these matters will be resolved satisfactorilyHowever, before closing the complaint with the Revdex.com, we must await full follow-through by the company and completion of all pending workWe now have greater confidence that there will be a positive outcome
Regards,
*** *** *** ***

We apologize for any poor quality of work done. This is not typical of Perma-Pier, and we want to make it right. We will redo all the work the customer is not happy with and will do it at no charge. I left an email explaining this and hope to hear from our customer soon.Regarding
the other part of the complaint, we have gone over all texts on our salesman's phone and can find no evidence of any impropriety. If the customer has these texts as stated, we would like to see copies of those so we can take further internal actions

The lifetime warranty on piers that Perma-Pier installed remains intact. We always honor our warranty, and have performed warranty work for this property in the past.We agreed to assist with many cosmetics in good faith, but not remodel the home. We have reached out again to obtain
estimates for the cosmetic work to be done. We have asked that the contractor contact the customer ASAP.It’s important to note that the ceiling drywall has nails securing it to the studs from the original construction nearly years ago, and when the customer’s contractors did the remodel, they excessively floated the ceilings causing the drywall to become dislodged.We found that the foundation was not constructed to a standard that most homes are, and lacks the integrity to be able to resist seasonal changes in the soil. This makes periodic adjustments necessary. We cannot predict future soil movement, and new piers may be required at some point.We have asked *** for information regarding the unaddressed items on the customer’s email from July 13. We will have more information soon and will honor the work to which he agreed. We will contact the customer when we have the scope of work defined

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and we are working to resolve
Regards,
*** ***

[redacted], a client of our company, Construct Capital, LLC, d/b/a Perma-Pier Construction Repair of Texas (“Perma-Pier”), has filed and published a complaint with the Revdex.com (“Revdex.com”) alleging that a Perma-Pier Austin sales representative sexually harassed her.  Perma-Pier takes such allegations very seriously and has a zero tolerance policy regarding harassment of any type, sexual or otherwise (and has training and policies in place with employees regarding such matters).  Perma-Pier has undertaken an investigation of the matter, including interviewing the accused sales representative and other employees who were part of the crew performing work at Ms. [redacted]’s property, and reviewing texts exchanged with Ms. [redacted] at or around the time work was being performed – to date, we have found no evidence supporting Ms. [redacted]’s claims.  We note that Perma-Pier has not received any complaints about the subject sales representative in any of his 450+ previous appointments for Perma-Pier. In the event Ms. [redacted] and/or Revdex.com has any corroborating evidence of any type (including without limitation any third party witnesses) relating to the claims that she has made, Perma-Pier requests that such evidence be immediately provided to us to assist in the investigation of the matter. While we understand a consumer’s free speech is protected to a certain extent, the protections do not extend to disparaging, false, and defamatory statements that injure a company’s business reputation. To date we have seen no evidence supporting the claims, and on information and belief, Ms. [redacted] is making the claim in order to economically coerce Perma-Pier into some form of cash settlement.That being said, the company has made arrangements for the VP of Operations, the VP of Sales, and the Director of Customer Care to make a site visit on January 16, 2018 to assess the condition of the previous foundation repairs.

We spoke with Mrs. [redacted] on Friday 10/9/15. We recommended that she schedule the original engineer to do a follow up inspection. We will be on site during the inspection. Mrs. [redacted] communicated this would be acceptable. We will follow up with her to make sure the engineer is scheduled.

We sincerely apologize for the lack of communication.  This shouldn't have happened and is unusual for Perma-Pier to let this slide.We have been in contact with our customer to begin resolving this issue.  She has my phone number and email address for any future questions or...

concerns.  We will be out tomorrow to uncover the cleanout.  We are currently trying to schedule a contractor that will replace the damaged siding.  When we get a contractor confirmed, I will also communicate this to the customer.I found that the plumbing test was completed on 7/24/17 and have attached a copy.

Our evaluator, [redacted], visited the home 2/16/2018 and checked on the customers concerns.  The customer indicated that we resolved the issues.  There is a spot in the kitchen that concerned the customer.  The kitchen is going to be remodeled, and the customer said he would call...

[redacted] for a time to come by once he gets into the kitchen remodel.Until now, there was never any mention of a refund request for half the job amount on the work completed on 8/15/2017.  The original job was a complete reset & reshim with steel shims, and that is labor-intensive work.    This was a fair price for the amount of work done, and we did not take advantage of anyone as the customer insinuates.  The bid of $3850 was discounted down to $3700.  Any issues concerning the work we did are covered under the warranty given to the customer.We have already submitted the refund for $350 for the plumbing test.  We completed the freshwater test but could not complete the sewer test because there were no cleanouts.  We’re still refunding the entire amount for the plumbing test.  The customer had his own plumber go out and we understand that the cleanout has not yet been installed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because I am not comfortable having anyone from Perma Pier in my home or on my property after the sexually intimidating remarks by their salesperson. If they would like to offer the amount they say it would cost to fix the repairs to me ($21,000.00) so I can hire people I trust, that would be a resolution. 
Regards,
[redacted]