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Perma-Seal Basement Systems, Inc.

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Perma-Seal Basement Systems, Inc. Reviews (2)

Initial Business Response /* (1000, 5, 2014/02/04) */
Contact Name and Title: ** *** Client Rel
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@permaseal.net
Mrs***, we want to apologize for this experienceOne of our core values is to seek to improve our clients'
experienceIt was unfortunate that the lender terminated the funding program for which you originally appliedAs a consequence, this eliminated the option of increasing your loan amount, which was required when you opted to do the larger projectTherefore, Perma-Seal has waived the difference of $between the larger project and the financing amount for which you were originally approvedCredit had already been made to your account by our accounting department by the time you issued your Revdex.com inquiryYour inquiry could have been avoided, therefore, if our company had acted more promptly to notify you of the credit that we had issuedWe are training our office staff and consultants so that something like this doesn't happen again
Final Consumer Response /* (2000, 7, 2014/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/01/14) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@permaseal.net
We left 2 messages for [redacted] about our desire to set up a site inspection with one of our
Senior Production Managers in...

order to assess her situation and determine the best resolution.

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