Perma Treat Portland

The problem this customer is having with their pavers is due to the fact that they or somebody had at one time put some sort of sealer on the paversWe were not aware of there being any old sealer on the pavers because it had most likely worn off, except down in the small holes of the pavers When we applied our "Enhancer" to the pavers it reacted to the old sealer that was down in the pockets of the pavers They filed a claim with our insurance company, our insurance company sent somebody out and they were told that the old sealer they had put on would have to be stripped off, the insurance company said they would pay to have this done, (I think it would have been around $800.00) but the customer did not want to do it, not sure why They then went to the Contractors Builders Board and filed a complainant with them They first said they wanted somewhere around $12,000.00, we told them that we would go to court and would not pay that kind of money, they then told the CCB they would settle for $(keep in mind they only paid us $1100.00) to have us clean and seal their patio We again told them we would not pay the $3800.00, they then came back and said they would settle for $ Which we agreed to and have written them a check As you can see, I think they were trying to get a lot of money for a problem that we did not create

Complaint: [redacted] I am rejecting this response because: ***Please attached Response and subsequent photos [redacted] Sincerely, [redacted] SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: [redacted] I am rejecting this response because:Dear Ms [redacted] ,Perma Treat charged us $4,to stain our concrete and apply a water proof sealant that came with a year warrantyWhen Perma Treat power washed the concrete the sealant was removed, much of the color stain was removed and it became apparent that the work and product had failed.We agreed to have Perma Treat do the work for us because of their year warranty and because the owner, Jim, assured us his company’s work was excellent and he stood behind its servicesUnfortunately, Perma Treat had difficulty finding workers to come to our house to complete the work after they put the color on the concrete Jim was unable to send a worker to complete the job by laying the sealant; therefore there was a significant delay between the time Perma Treat applied the concrete color stain and the sealant The Perma Treat owner came to meet with us to discuss the problems his team had with timing and, again, to assure us his team’s work was excellent and he had every intention of standing behind the quality of the work In fact, he offered to return to our home to clean the concrete surfaces in May 2017, at no charge to us in acknowledgement of his team’s caused delays Jim offered this in recognition of the delay his team causedWe did not seek out this service from Perma Treat Moreover, it was during this May power washing that the Perma Treat worker power washed off the sealant as well as some of the concrete staining which has exposed the raw concrete Jim’s response below contains several inaccuracies, including but not limited to:a Jim had told [name redacted] that there still seemed to be some sort of topical sealer on the surface that was wearing off but we would not strip that off and he recommend that they just put an enhancer on the surface and continue to let the topical sealer that was previously put on the surface to continue to wear offJim did not provide this advice In fact, he stated quite the opposite Jim said the sealant that had previously been applied to the concrete would wear off in a year or two, but the Perma Treat sealant would last for +years He advised us to move ahead with his product because he was so confident in its superior quality In fact, when I asked him if I should just wait for the existing finish to wear off he advised us to put his sealant on the concrete to ensure a higher quality seal with better aesthetics He acknowledged that his price was high, but he assured us that because the sealant would last so long, the service was well worth the cost b [name redacted] still wanted an estimate to re-color the concrete areasJim advised us that when colors are selected home owners are often frustrated when the color match is not ideal We assured him we were not particular about the color match Rather, we wanted to be sure the color would last and we wanted to be sure the sealant would last to protect the concrete work.cwe also had her sign a waiver stating that we could not guaranty the stain would adhere to the surfaceJim asked us to sign a waiver because of his concern about the difficulty with color matches He never once expressed any concern that his color sealant would not adhere to the concrete and he referred numerous times to his product’s year warranty d.They then called us back to pressure wash their areas this yearWe scheduled the power washing that Perma Treat provided to us in recognition of the poor customer service they had originally provided to us It was during this power washing that Jim’s team damaged the concrete sealant, color staining and exposed the raw concrete He never indicated this was a risk and we certainly did not agree to have Perma Treat power wash the concrete knowing it would destroy the very expensive work Perma Treat had done on the concreteThe quality of Perma Treat’s work is so poor that there are areas of the concrete that are bare That is, there are areas that have no color stain and have no sealant The sealant has clearly failed and the color stain has also failed to adhere to the concrete We would like a full refund of our $4,003.00.Thank you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

We are not sure what he is trying to say with his response, we are licensed and bonded both in Washington and Oregon, and we did submit pictures of a shower that had not been properly maintained for who knows how many years, as you can see in the pictures, and it is clear that this shower was never cleaned properlyNow it is our problem because it doesn't look "New" I don't know how to respond He was never there for the initial estimate, nor was he present when we did the work

The customer is confused about how our sealer works He is thinking that our sealer is a "Topical" sealer and covers over the stain, however our sealer is not a topical sealer and is a molecular base sealer that penetrates thru anything on the surface and bonds to the concrete, the sealer does not come off, but the stain that we put down did come off in areas, this had nothing to do with the sealer The customer had something already on the concrete from when he had it stained the first time by somebody else This is why his wife was told that we could not guarantee the our stain would adhere to the concrete She was told that it should really be stripped of the surface, and we were not the company to do that, she still wanted to go forward and have us stain it anyways So now that it is coming off, due to what ever was already on the surface, it is now our problem and her husband wants a full refund I am wondering why they aren't going after the company that put the first stain on their surface, which was clearly coming off the concrete as well Our "sealer" is working just fine

Complaint: [redacted] I am rejecting this response because:They continue to ignore the facts of my statement, if things were so bad, why did they not tell us it was in such bad shape and would not look they all the ads we watchI also addressed the hard water comments they gave and showed them to be lies as well.They have not addressed specifically the Washington State law as I sent in, see attached again, and am still wanting to see this producedSee page trwo of the attached doc...the law states they are to keep this document on file...why will they not product it as required by Washington State Law???They continue to lie about being there for the estimate, as I wasAlso, in the attached email, when verifying the appt to do the work, they make no mention that I need to be thereTo show the continued stated falsehood on thetre part, I would like them to state who was there??? Date and time of estimate Sincerely, [redacted]

March 20, 2017***,Here is our response to Mr***'s complaintFirst of all Mr*** was never there whenour estimator came out to give them an estimate on cleaning and sealing their shower, nor was he therewhen we were there to perform the work, Jim only spoke with his wife ***
There is nothing on ourestimate that states that we will get all the stains out of their shower, in fact it states clearly at thebottom of the estimate, "Perm a-Treat does not warrant or guarantee ability to remove stains beforesealing." This estimate is em ailed out to every customer for them to go over before the job is done, andthey can always choose not to have us do the jobIt also states on our estimate that payment is due atthe time of service, which they also chose not to have available.The *** shower is a slate shower which had been neglected for years, and was never properlymaintained, as you can see in the pictures that I have providedWhen a shower has been neglected, asthis one had been, there is only so much that can be doneWe did make some improvements to theshower, but by no means could we have ever made this shower look new againThe glass blocks in thisshower were also very dirty and we did get those nice and clean, as you can see in the before and afterpictures that we took of the shower.The Vancouver area is known for having very hard water, and the minerals in that water will also causebuildup of calcium which starts eating away at the stone and cannot be fixed.Also, we require that someone be present to sign off on our paperwork after we have cleaned, to let usknow that they want us to go ahead and seal the surfacesWe have a policy that if the customer is nothappy with the cleaning, we will not seal the surface and will walk away from the job and not charge thecustomerMrand Mrs*** both chose not to be present when we were there, and elected tohave somebody else there on their behalf, that person signed the paperwork stating that they werehappy with the job and for us to go ahead and seal the shower.As far as going back out to look at the job, I had scheduled to come back out the ***'s housetwo times and both times they called and emailed to canceled and said they were too busy, and said itwas up to me to call them sometime after the first of the year to rescheduleI email him and told him togive us a call when they were not so busyI never heard back from him to re-schedule nor did wereceive payment, so we turned it over to our attorney.We are not sure what they expected after neglecting a shower for years, and then wanting somebody tocome out and make it look like the day it was installed, there is only so much anybody could have donewith this showerThis shower was never sealed properly when it was installed and with any naturalstone over time it will start to deteriorateNow it becomes Perm a Treats fault for their neglect.I have enclosed all the documentation of the estimate, the sign-off sheet, invoice and before and afterpictures for you to review.Thank you,Marla T***Perma TreatSEpt AveCanby, OR 97013503-263-

This is in response to the claim made by *** ***. When we first went out to give a bid to *** ***, Mr***, was not even there to talk to our estimator. When our estimator (Jim) looked at their exterior areas, it was very clean as you can see from the before pictures,
that they had their exterior concrete surfaces stained before, and as you can also see from the pictures that color did not stay adhered to the surface either. Jim had told Mrs*** that there still seemed to be some sort of topical sealer on the surface that was wearing off but we would not strip that off and he recommend that they just put an enhancer on the surface and continue to let the topical sealer that was previously put on the surface to continue to wear off. We had no idea what they had put on the surface. Mrs*** still wanted an estimate to re-color the concrete areas, so we did give her an estimate for the re-staining, but we also had her sign a waiver stating that we could not guaranty the stain would adhere to the surface, which she signed. We did stain the areas that she wanted to have stained and put our sealer on after we were done. They then called us back to pressure wash their areas this year, which we did and when we started to pressure wash the stain did start coming off in areas. Mr*** states that we have a year warranty therefore this should be covered, which if he looks at our warranty it clearly states that we DO warranty our sealer, but we DO NOT warranty any staining of concrete. Our sealer is meant to seal the concrete from water penetration, it does not mean that it is a topical sealer therefore sealing in the stain. The reason Jim hung up on Mr*** is that he would not listen to what Jim was trying to explain to him and he told Jim that he was going to file a lawsuit against Perma Treat if he did not come out and fix his problemWe would be happy to discuss a reasonable refund to Mrs***

The problem this customer is having with their pavers is due to the fact that they or somebody had at one time put some sort of sealer on the pavers. We were not aware of there being any old sealer on the pavers because it had most likely worn off, except down in the small holes of the pavers. ...

 When we applied our "Enhancer" to the pavers it reacted to the old sealer that was down in the pockets of the pavers.  They filed a claim with our insurance company, our insurance company sent somebody out and they were told that the old sealer they had put on would have to be stripped off, the insurance company said they would pay to have this done, (I think it would have been around $800.00) but the customer did not want to do it, not sure why.  They then went to the Contractors Builders Board and filed a complainant with them.  They first said they wanted somewhere around $12,000.00, we told them that we would go to court and would not pay that kind of money, they then told the CCB they would settle for $3800.00 (keep in mind they only paid us $1100.00) to have us clean and seal their patio.  We again told them we would not pay the $3800.00, they then came back and said they would settle for $990.00.  Which we agreed to and have written them a check.  As you can see, I think they were trying to get a lot of money for a problem that we did not create.

Complaint: [redacted]
I am rejecting this response because:They continue to ignore the facts of my statement, if things were so bad, why did they not tell us it was in such bad shape and would not look they all the ads we watch. I also addressed the hard water comments they gave and showed them to be lies as well.They have not addressed specifically the Washington State law as I sent in, see attached again, and am still wanting to see this produced. See page trwo of the attached doc...the law states they are to keep this document on file...why will they not product it as required by Washington State Law???They continue to lie about being there for the estimate, as I was. Also, in the attached email, when verifying the appt to do the work, they make no mention that I need to be there. To show the continued stated falsehood on thetre part, I would like them to state who was there??? Date and time of estimate.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Dear Ms. [redacted],Perma Treat charged us $4,003.00 to stain our concrete and apply a water proof sealant that came with a 15 year warranty. When Perma Treat power washed the concrete the sealant was removed, much of the color stain was removed and it became apparent that the work and product had failed.We agreed to have Perma Treat do the work for us because of their 15 year warranty and because the owner, Jim, assured us his company’s work was excellent and he stood behind its services. Unfortunately, Perma Treat had difficulty finding workers to come to our house to complete the work after they put the color on the concrete.  Jim was unable to send a worker to complete the job by laying the sealant; therefore there was a significant delay between the time Perma Treat applied the concrete color stain and the sealant.  The Perma Treat owner came to meet with us to discuss the problems his team had with timing and, again, to assure us his team’s work was excellent and he had every intention of standing behind the quality of the work.  In fact, he offered to return to our home to clean the concrete surfaces in May 2017, at no charge to us in acknowledgement of his team’s caused delays.  Jim offered this in recognition of the delay his team caused. We did not seek out this service from Perma Treat.  Moreover, it was during this May 2017 power washing that the Perma Treat worker power washed off the sealant as well as some of the concrete staining which has exposed the raw concrete.  Jim’s response below contains several inaccuracies, including but not limited to:a.  Jim had told [name redacted] that there still seemed to be some sort of topical sealer on the surface that was wearing off but we would not strip that off and he recommend that they just put an enhancer on the surface and continue to let the topical sealer that was previously put on the surface to continue to wear off. Jim did not provide this advice.  In fact, he stated quite the opposite.  Jim said the sealant that had previously been applied to the concrete would wear off in a year or two, but the Perma Treat sealant would last for +15 years.  He advised us to move ahead with his product because he was so confident in its superior quality.  In fact, when I asked him if I should just wait for the existing finish to wear off he advised us to put his sealant on the concrete to ensure a higher quality seal with better aesthetics.  He acknowledged that his price was high, but he  assured us that because the sealant would last so long, the service was well worth the cost.  b.  [name redacted] still wanted an estimate to re-color the concrete areasJim advised us that when colors are selected home owners are often frustrated when the color match is not ideal.  We assured him we were not particular about the color match.  Rather, we wanted to be sure the color would last and we wanted to be sure the sealant would last to protect the concrete work.c. we also had her sign a waiver stating that we could not guaranty the stain would adhere to the surfaceJim asked us to sign a waiver because of his concern about the difficulty with color matches.  He never once expressed any concern that his color sealant would not adhere to the concrete and he referred numerous times to his product’s 15 year warranty.  d.They then called us back to pressure wash their areas this yearWe scheduled the power washing that Perma Treat provided to us in recognition of the poor customer service they had originally provided to us.  It was during this power washing that Jim’s team damaged the concrete sealant, color staining and exposed the raw concrete.  He never indicated this was a risk and we certainly did not agree to have Perma Treat power wash the concrete knowing it would destroy the very expensive work Perma Treat had done on the concrete. The quality of Perma Treat’s work is so poor that there are areas of the concrete that are bare.  That is, there are areas that have no color stain and have no sealant.  The sealant has clearly failed and the color stain has also failed to adhere to the concrete.  We would like a full refund of our $4,003.00.Thank you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

We are not sure what he is trying to say with his response,  we are licensed and bonded both in Washington and Oregon, and we did submit pictures of a shower that had not been properly maintained for who knows how many years, as you can see in the pictures, and it is clear that this shower was never cleaned properly. Now it is our problem because it doesn't look "New".    I don't know how to respond.  He was never there for the initial estimate, nor was he present when we did the work.

Complaint: [redacted]
I am rejecting this response because:  [redacted]Please attached Response and subsequent photos[redacted]
Sincerely,
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

The customer is confused about how our sealer works.  He is thinking that our sealer is a "Topical" sealer and covers over the stain, however our sealer is not a topical sealer and is a molecular base sealer that penetrates thru anything on the surface and bonds to the concrete, the sealer does not come off, but the stain that we put down did come off in areas, this had nothing to do with the sealer.  The customer had something already on the concrete from when he had it stained the first time by somebody else.  This is why his wife was told that we could not guarantee the our stain would adhere to the concrete.  She was told that it should really be stripped of the surface, and we were not the company to do that, she still wanted to go forward and have us stain it anyways.  So now that it is coming off, due to what ever was already on the surface, it is now our problem and her husband wants a full refund.  I am wondering why they aren't going after the company that put the first stain on their surface, which was clearly coming off the concrete as well.  Our "sealer" is working just fine.