Revdex.com:Dear Mrs [redacted] ,I took my car to get a 2nd opinion, because I wanted to make sure [redacted] Auto Service would fix the problem as noted in the complaint letter on Sept.8,As a frequent customer, I just wanted the problem to be solved and stop charging me for fixing things that are not working to solve this problem with my carI do not know why it is necessary to show [redacted] Auto Service a receipt from the Neil Huffman Honda Service in the complaint letter on 9/18/? You cannot drive a car very long with a blown head gasketI WILL get my car repaired with the refund money $ I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] I think it is unacceptable the way business was conducted They claim that my radiator was my problem, I don't believe the leak was a big as they say, if it was then it wouldn't have been drive-able at all before taking it to be looked at It could have been overheating due to the thermostat or a number of other reasons I am not a mechanic but I believe they should have diagnosed the leaking instead of assuming it was just the radiator that I had suspected Like I said I am not a mechanic, I do know that my car was in better shape then when I dropped it off My fan did work, now it does not My water pump was NOT leaking as they say it was, the only problem they did fix was my wheel bearing I just want my money back for replacing the radiator I do not believe that was a major issue, they should have diagnosed the problem the right way Terrible business practices Now I have even more problems then before, I should have never let them look at my car
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, After I let the [redacted] Honda Dealer Technician look at my car on SeptMonday, they found a blown head gasket at cylinder #Recommends new head gasket-deck head-replace which is very expensive [redacted] Auto Service said they checked the head gasket and it was fineI would like [redacted] Auto Service to refund my money $So I can let the [redacted] Honda Dealer Auto Service Fix my car [redacted] ***
Hi, Ms [redacted] - this is [redacted] I received your complaint from the Revdex.com today & am very sorry that you are unhappyWe strive to treat others as we would like to be treated & we really felt we had done that! I know when you dropped your car off on the 6th that we were scheduling a few days out, but we told you that we would fit it in & advise you once we had checked out your PT Cruiser for your A/F leak.They pressure tested the cooling system & found that yes the radiator was leaking just as you had suspectedWe still have your old radiator here if you would like to come get it & have it ck'dYou had also asked that we ckyour rt.frwheel bearing to see if it was bad.They did ckthe rt.frwheel bearing & found that it was definitely bad & also a safety issueYou were given an estof $on the radiator work & $on the wheel bearing & you ended up giving the ok on bothAfter the work was done we were double checking our work & letting the car run & found the radfan not working & the relay clicking & the water pump seepingWe made sure we had the radfan plugged in, ck'd it with a scanner to command it on & it still would not come on & the relay kept clicking so we unplugged it to try to keep the relay from burning upThe more the car ran the worse the water pump started to leakI need you to realize that when we pressure test the cooling system the worst leak is what shows up- which was the radiatorIt is like a dam - you fix the worst leak & after that anything that is susceptible has more pressure on it, which in this case was the water pumpAnd as it was explained to you - quite often we see that fresh A/F will eat up the seals in a water pump (if it is older) - but it doesn't usually happen that quicklyAlso, regarding the radfan - we did not know that the radfan was not working when we found the A/F leak at the radiator & we did not realize that you were having a problem with the car overheating at stopsI would also like to point out that we straightened out the radiator cradle as best we could where it had gotten bent up - like it had been driven off road (& was all muddy underneath) + we came in under eston the radiator repair at $They also saw an oil leak and advised you of thatI know we are not perfect, but I feel that we really did everything properly in this caseI understand that you are upset that fixing the radiator did not fix your total problem - but you knew that you had a pretty good leak & that was the radiator & we did not know that the radiator fan was not working until after that was fixed, just as you didn't I tried to call you today so that we could talk - would you please contact me? Thank you, [redacted] - [redacted] Auto Service 502/966- %
[redacted] [redacted] **Hi, Mr***, I am sorry you are unhappy with the work we did on your Honda Civic on 7/28/and we want to work with you to make this rightI know when it first came in we ck'd it with a scanner & found an ox.sensor code as well as #& #cylmisfire codes.We replaced all the spark plugs & #& #coils & you weren't worried about the ox.sensorIf I understand correctly the ckengine light is back on for the #cyl& now the #cyl., but not the #cyl- so we did fix part of the problem? And I think they tried swapping the #& coils to make sure we hadn't gotten a bad part & the miss stayed on the #cylWe looked into it further on our end & it appears that there are a couple things that could be causing this #cyl.misfire - EGR valve passages stopping up is a common problem or a head issueAs we recommended previously the next step would be to pull the intake off to ckthe EGR ports & see if indeed they are stopped up or notI propose that we will take care of the labor to do this if you will pay for the partsIt will need at least an intake gasket $(has to be special ordered) + cleaner & slight possibility of an EGR valve & adapter - we cannot tell until we get into it what it will needFYI - if this is not the problem - then it is probably a head/valve issue - which is very expensiveI hope you feel that this is a fair resolutionPlease let me know asap so that we may get it scheduled & the gasket orderedThank you [redacted] I spoke with Mr [redacted] on Tuesday, Septabout 12:pm & he has agreed to pay for the intake gasket & we will pull the intake manifold so we can ckthe EGR valve passages to see if they are stopped upI have special ordered the gasket & Mr [redacted] is to get back with me to schedule an apptfor next weekThank you- [redacted]
Revdex.com:Dear Mrs [redacted] ,I took my car to get a 2nd opinion, because I wanted to make sure [redacted] Auto Service would fix the problem as noted in the complaint letter on Sept.8,As a frequent customer, I just wanted the problem to be solved and stop charging me for fixing things that are not working to solve this problem with my carI do not know why it is necessary to show [redacted] Auto Service a receipt from the Neil Huffman Honda Service in the complaint letter on 9/18/? You cannot drive a car very long with a blown head gasketI WILL get my car repaired with the refund money $ I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] I think it is unacceptable the way business was conducted They claim that my radiator was my problem, I don't believe the leak was a big as they say, if it was then it wouldn't have been drive-able at all before taking it to be looked at It could have been overheating due to the thermostat or a number of other reasons I am not a mechanic but I believe they should have diagnosed the leaking instead of assuming it was just the radiator that I had suspected Like I said I am not a mechanic, I do know that my car was in better shape then when I dropped it off My fan did work, now it does not My water pump was NOT leaking as they say it was, the only problem they did fix was my wheel bearing I just want my money back for replacing the radiator I do not believe that was a major issue, they should have diagnosed the problem the right way Terrible business practices Now I have even more problems then before, I should have never let them look at my car
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, After I let the [redacted] Honda Dealer Technician look at my car on SeptMonday, they found a blown head gasket at cylinder #Recommends new head gasket-deck head-replace which is very expensive [redacted] Auto Service said they checked the head gasket and it was fineI would like [redacted] Auto Service to refund my money $So I can let the [redacted] Honda Dealer Auto Service Fix my car [redacted] ***
Hi, Ms [redacted] - this is [redacted] I received your complaint from the Revdex.com today & am very sorry that you are unhappyWe strive to treat others as we would like to be treated & we really felt we had done that! I know when you dropped your car off on the 6th that we were scheduling a few days out, but we told you that we would fit it in & advise you once we had checked out your PT Cruiser for your A/F leak.They pressure tested the cooling system & found that yes the radiator was leaking just as you had suspectedWe still have your old radiator here if you would like to come get it & have it ck'dYou had also asked that we ckyour rt.frwheel bearing to see if it was bad.They did ckthe rt.frwheel bearing & found that it was definitely bad & also a safety issueYou were given an estof $on the radiator work & $on the wheel bearing & you ended up giving the ok on bothAfter the work was done we were double checking our work & letting the car run & found the radfan not working & the relay clicking & the water pump seepingWe made sure we had the radfan plugged in, ck'd it with a scanner to command it on & it still would not come on & the relay kept clicking so we unplugged it to try to keep the relay from burning upThe more the car ran the worse the water pump started to leakI need you to realize that when we pressure test the cooling system the worst leak is what shows up- which was the radiatorIt is like a dam - you fix the worst leak & after that anything that is susceptible has more pressure on it, which in this case was the water pumpAnd as it was explained to you - quite often we see that fresh A/F will eat up the seals in a water pump (if it is older) - but it doesn't usually happen that quicklyAlso, regarding the radfan - we did not know that the radfan was not working when we found the A/F leak at the radiator & we did not realize that you were having a problem with the car overheating at stopsI would also like to point out that we straightened out the radiator cradle as best we could where it had gotten bent up - like it had been driven off road (& was all muddy underneath) + we came in under eston the radiator repair at $They also saw an oil leak and advised you of thatI know we are not perfect, but I feel that we really did everything properly in this caseI understand that you are upset that fixing the radiator did not fix your total problem - but you knew that you had a pretty good leak & that was the radiator & we did not know that the radiator fan was not working until after that was fixed, just as you didn't I tried to call you today so that we could talk - would you please contact me? Thank you, [redacted] - [redacted] Auto Service 502/966- %
[redacted] [redacted] **Hi, Mr***, I am sorry you are unhappy with the work we did on your Honda Civic on 7/28/and we want to work with you to make this rightI know when it first came in we ck'd it with a scanner & found an ox.sensor code as well as #& #cylmisfire codes.We replaced all the spark plugs & #& #coils & you weren't worried about the ox.sensorIf I understand correctly the ckengine light is back on for the #cyl& now the #cyl., but not the #cyl- so we did fix part of the problem? And I think they tried swapping the #& coils to make sure we hadn't gotten a bad part & the miss stayed on the #cylWe looked into it further on our end & it appears that there are a couple things that could be causing this #cyl.misfire - EGR valve passages stopping up is a common problem or a head issueAs we recommended previously the next step would be to pull the intake off to ckthe EGR ports & see if indeed they are stopped up or notI propose that we will take care of the labor to do this if you will pay for the partsIt will need at least an intake gasket $(has to be special ordered) + cleaner & slight possibility of an EGR valve & adapter - we cannot tell until we get into it what it will needFYI - if this is not the problem - then it is probably a head/valve issue - which is very expensiveI hope you feel that this is a fair resolutionPlease let me know asap so that we may get it scheduled & the gasket orderedThank you [redacted] I spoke with Mr [redacted] on Tuesday, Septabout 12:pm & he has agreed to pay for the intake gasket & we will pull the intake manifold so we can ckthe EGR valve passages to see if they are stopped upI have special ordered the gasket & Mr [redacted] is to get back with me to schedule an apptfor next weekThank you- [redacted]