while we strive for customer satisfaction, the time period in which we could have switched the vehicles has expired as the bank has completed the loan on this vehicleWe provided that option, but it was declined during the time it could have transpired
Thank you for the opportunity to look into this situationWe have pulled the contract for this purchase and confirmed the sales price was $otdThe customer also purchased $in additional productsPlease let us know if you require the paperwork with signaturesWe are more than happy to
assist the customer with cancellations for those products and refunds if they would likePlease reach out to Mike H***, General Manager of Crown Dodge if you would like to proceed with those cancellations
? I am rejecting this response because:As stated in my response? Your dealership damaged more than just the top and hood of my vehicle, and what you are offering is unacceptable? ?
? I am rejecting this response because:
To whom it may concern, I greatly appreciate you for taking the time to respond to my complaint.? I will respond in the order of your comments? ? ? ? ? ? ? ? ? ? ? “He came in to pick it up and we brushed the snow off the hood and roof”.? The snow was removed from the vehicle prior to me arriving to pick it up.? The snow subsided approximately days prior to the me picking it upUpon my arrival to pick up my vehicle it was close to closing time and my car was pulled up moments after I arrivedWith all that said, I find it very hard to believe it was “brushed” off when I arrived to pick it up? ? ? ? ? ? ? ? ? ? ? Secondly, When the service manager (Brian C***) was brought out I told him about the scratches on the vehicle.? He began looking at the scratches in disbelief and asked what repairs were done to the vehicle.? I explained that work was done under the hood and further explained it looked like someone used a scrapper to remove the snow from my vehicle and he agreed that was probably what happened.? He and I walked around the entire car and I pointed out every scratch that was done to my car while in his facility.? While taking a looking at the scratches MrC*** explained that the scratches could be buffed out? MrC*** never said at any point while there on JAN that they were only responsible for the hood and roof.? If such a comment were suggested, I would have told him that was unacceptable right then and there? ? ? ? ? ? ? ? ? ? ? All the issues I pointed out were not fixed and as stated in your e-mail, I did bring my vehicle back close to two months later.? I called MrC*** and explained that the scratches were reappearing and that a lot of the touch up work done did not look professional.? I explained this to MrC*** on the phone before bringing my vehicle back to the dealership.? While on the phone he explained that he did not see the job after they supposedly fixed the scratches but thought they took good care of me.? ? ? ? ? ? ? ? ? ? ? ? I do not remember at any point telling MrC*** I wanted my entire car painted; this was an assumption made on his part.? I completely understand that my vehicle is a which had 75,miles when originally brought into the facility for service but many the scratches on the car were made while in their facility.? Again, this was made known while walking around the car showing all the damage done? ? ? ? ? ? ? ? ? ? ? Again, as communicated to MrC***, the hood and roof repair is not acceptable at all.? As I am sure you can appreciate, I work very hard for the things I obtain in life.? I have always made it a point take care of my vehicle which is why I take it to reputable companies such as yours.? I was highly referred by *** *** to your dealership and I took it there with great confidence.? Instead I have been very disappointed.? I look forward to settling this matter amicably, and not having to take it any further than where it has gone thus farThanks, v/r *** *** ***
? I am rejecting this response because:? The explanation of the check being sent sounds like more of the sameReason being, on Monday January the finance manager by the name of Darius ? told me by phone that the check had been sent out and should be received by Thursday, February ? I went in to the dealership on Monday, February 5th ? to find out more because the check has still not been receivedI was told by Darius at the time that he would have to look into it because he was not sure if the check had been sent or notAlso ? it has been three weeks and they are still waiting on a response from DMVThis sounds like more of the sameAt this point, action is the only thing that works for me? The words sound like a stall tacticResults from their action is what is considered acceptable
? I am rejecting this response because:? 1) Firstly Crown CDJ never told me that receipts were required,(as they stated in their response) ? they just never agreed to compensate me the amount I was asking for and said they were working on it.? ? 2) SecondlyThe vehicle was taken from me with no notice.? I thought I was bringing the vehicle in for some service and they took it and refused to let me leave with it.? I had no choice but to use the rental car to get home.? ? 3)? Thirdly, since I had absolutely no idea they would be taking my car back and? absolutely no forewarning,? I did not save many receipts for parts and work I had done on the car.? ? 4) Lastly a large amount of the expense was repair work (both mechanical and cosmetic)? and personal time invested, not to mention gas etc in the numerous trips from Raleigh to Greensboro to have the vehicle serviced.? These types of things are not being compensated??? From the response it seems that Crown is only agreeing to re-imburse me for the "accessories"? that I have a receipt for,? and that is unacceptable!? ? I am happy to provide many receipts and forego the compensation for my time and work, but there are some costs I incurred that cannot be overlooked (i.e Sunglasses left in the vehicle, Floormats that had come from my prior Jeep, and Hard top removal kit)? these items were left in the Jeep and Crown was notified of this and could easily have verified that and/or removed the items.? these were all listed on my compensation list.? It is evident that Crown is making this process as difficult as possible in the hopes that I will just get frustrated and forget it
? I am rejecting
this response because: Yes, I received a copy of the contractHowever, they mentioned they will contact me about the other issues and I have yet to hear from them now seven days laterIt is very upsetting that it takes all these steps to remedy their problemsThis is obviously not a trustworthy dealership
Thank you for your attachmentsWe are currently reviewing the receipts and will reimburse receipts that show as ordered/paid/shippedOther items that are not an actual receipt will be excluded
Thank you for the opportunity to respondAll automotive contracts executed at Crown Automotive Group are executed with a clause that states {SIC} that the client understands that the final loan has not been secured at the time of delivery and that conditions may change prior to final approvalthe
agreement also conveys the point that all requirements from the lender must be met in order to secure final funding or the client agrees to return the vehicle in the condition, in which it was delivered.? It goes without saying that we are disappointed that we were unable to secure funding arrangements for Mr*** but in this case the lender makes the decisions with regard to finance terms and approvalIn this case, the lender required stipulations out of our control that Mr*** could not provideAs frustrating as that is for Mr*** we are not able to waive those stipulations.We will be mailing the down payment check today to Mr***?
Thank you for the opportunity to look into thisWe have been in communications with our customer and the issue is being resolvedThe customer is being updated until finalized which we expect to happen tomorrow.? Thank you again
Thank you for the opportunity to look into this matterPlease know that we have sent a copy of the customers paperwork via FedEx., confirmed delivery on 11/10/We will reach out to the customer to review the paperwork and resolve any other issues at that timeThank you
while we strive for customer satisfaction, the time period in which we could have switched the vehicles has expired as the bank has completed the loan on this vehicleWe provided that option, but it was declined during the time it could have transpired
Thank you for the opportunity to look into this situationWe have pulled the contract for this purchase and confirmed the sales price was $otdThe customer also purchased $in additional productsPlease let us know if you require the paperwork with signaturesWe are more than happy to
assist the customer with cancellations for those products and refunds if they would likePlease reach out to Mike H***, General Manager of Crown Dodge if you would like to proceed with those cancellations
? I am rejecting this response because:As stated in my response? Your dealership damaged more than just the top and hood of my vehicle, and what you are offering is unacceptable? ?
? I am rejecting this response because:
To whom it may concern, I greatly appreciate you for taking the time to respond to my complaint.? I will respond in the order of your comments? ? ? ? ? ? ? ? ? ? ? “He came in to pick it up and we brushed the snow off the hood and roof”.? The snow was removed from the vehicle prior to me arriving to pick it up.? The snow subsided approximately days prior to the me picking it upUpon my arrival to pick up my vehicle it was close to closing time and my car was pulled up moments after I arrivedWith all that said, I find it very hard to believe it was “brushed” off when I arrived to pick it up? ? ? ? ? ? ? ? ? ? ? Secondly, When the service manager (Brian C***) was brought out I told him about the scratches on the vehicle.? He began looking at the scratches in disbelief and asked what repairs were done to the vehicle.? I explained that work was done under the hood and further explained it looked like someone used a scrapper to remove the snow from my vehicle and he agreed that was probably what happened.? He and I walked around the entire car and I pointed out every scratch that was done to my car while in his facility.? While taking a looking at the scratches MrC*** explained that the scratches could be buffed out? MrC*** never said at any point while there on JAN that they were only responsible for the hood and roof.? If such a comment were suggested, I would have told him that was unacceptable right then and there? ? ? ? ? ? ? ? ? ? ? All the issues I pointed out were not fixed and as stated in your e-mail, I did bring my vehicle back close to two months later.? I called MrC*** and explained that the scratches were reappearing and that a lot of the touch up work done did not look professional.? I explained this to MrC*** on the phone before bringing my vehicle back to the dealership.? While on the phone he explained that he did not see the job after they supposedly fixed the scratches but thought they took good care of me.? ? ? ? ? ? ? ? ? ? ? ? I do not remember at any point telling MrC*** I wanted my entire car painted; this was an assumption made on his part.? I completely understand that my vehicle is a which had 75,miles when originally brought into the facility for service but many the scratches on the car were made while in their facility.? Again, this was made known while walking around the car showing all the damage done? ? ? ? ? ? ? ? ? ? ? Again, as communicated to MrC***, the hood and roof repair is not acceptable at all.? As I am sure you can appreciate, I work very hard for the things I obtain in life.? I have always made it a point take care of my vehicle which is why I take it to reputable companies such as yours.? I was highly referred by *** *** to your dealership and I took it there with great confidence.? Instead I have been very disappointed.? I look forward to settling this matter amicably, and not having to take it any further than where it has gone thus farThanks, v/r *** *** ***
My complaints have been resolved by the dealership.?
? I am rejecting this response because:? The explanation of the check being sent sounds like more of the sameReason being, on Monday January the finance manager by the name of Darius ? told me by phone that the check had been sent out and should be received by Thursday, February ? I went in to the dealership on Monday, February 5th ? to find out more because the check has still not been receivedI was told by Darius at the time that he would have to look into it because he was not sure if the check had been sent or notAlso ? it has been three weeks and they are still waiting on a response from DMVThis sounds like more of the sameAt this point, action is the only thing that works for me? The words sound like a stall tacticResults from their action is what is considered acceptable
We do understand your point, so we have attached a copy of the payoff check for your records
? I am rejecting this response because:? 1) Firstly Crown CDJ never told me that receipts were required,(as they stated in their response) ? they just never agreed to compensate me the amount I was asking for and said they were working on it.? ? 2) SecondlyThe vehicle was taken from me with no notice.? I thought I was bringing the vehicle in for some service and they took it and refused to let me leave with it.? I had no choice but to use the rental car to get home.? ? 3)? Thirdly, since I had absolutely no idea they would be taking my car back and? absolutely no forewarning,? I did not save many receipts for parts and work I had done on the car.? ? 4) Lastly a large amount of the expense was repair work (both mechanical and cosmetic)? and personal time invested, not to mention gas etc in the numerous trips from Raleigh to Greensboro to have the vehicle serviced.? These types of things are not being compensated??? From the response it seems that Crown is only agreeing to re-imburse me for the "accessories"? that I have a receipt for,? and that is unacceptable!? ? I am happy to provide many receipts and forego the compensation for my time and work, but there are some costs I incurred that cannot be overlooked (i.e Sunglasses left in the vehicle, Floormats that had come from my prior Jeep, and Hard top removal kit)? these items were left in the Jeep and Crown was notified of this and could easily have verified that and/or removed the items.? these were all listed on my compensation list.? It is evident that Crown is making this process as difficult as possible in the hopes that I will just get frustrated and forget it
? I am rejecting
this response because: Yes, I received a copy of the contractHowever, they mentioned they will contact me about the other issues and I have yet to hear from them now seven days laterIt is very upsetting that it takes all these steps to remedy their problemsThis is obviously not a trustworthy dealership
Thank you for your attachmentsWe are currently reviewing the receipts and will reimburse receipts that show as ordered/paid/shippedOther items that are not an actual receipt will be excluded
Thank you for the opportunity to respondAll automotive contracts executed at Crown Automotive Group are executed with a clause that states {SIC} that the client understands that the final loan has not been secured at the time of delivery and that conditions may change prior to final approvalthe
agreement also conveys the point that all requirements from the lender must be met in order to secure final funding or the client agrees to return the vehicle in the condition, in which it was delivered.? It goes without saying that we are disappointed that we were unable to secure funding arrangements for Mr*** but in this case the lender makes the decisions with regard to finance terms and approvalIn this case, the lender required stipulations out of our control that Mr*** could not provideAs frustrating as that is for Mr*** we are not able to waive those stipulations.We will be mailing the down payment check today to Mr***?
Yes, as stated previously, the finance company advised our accounting department that the amount is not past due until after Feb15th
Thank you for the opportunity to look into thisWe have been in communications with our customer and the issue is being resolvedThe customer is being updated until finalized which we expect to happen tomorrow.? Thank you again
Thank you for the opportunity to look into this matterPlease know that we have sent a copy of the customers paperwork via FedEx., confirmed delivery on 11/10/We will reach out to the customer to review the paperwork and resolve any other issues at that timeThank you