March 9,
To Whom It May Concern:
It is with disappointment and great regret that I am writing this letter This is letter is in reference to an incident that occurred at the Acura Dealership of Baton Rouge, LA on Tuesday, March 8, Initially, I was somewhat reluctant about writing this letter but I felt that the Service Advisor left me no other recourse
To begin, when I bring my car in to get serviced, I must endure a two hour commute, which is a personal choice because historically, I normally have excellent customer service that is handled with the highest level of expertiseI bypass two Honda Dealerships to go to Acura of Baton Rouge because I believe in getting my cars serviced from where purchased
I dropped my Acura TL-SHAWD at Acura of Baton Rouge on last week to get the driver visor replaced, to diagnose a rattling sound inside the driver?s door, to provide remedy to a bent wheel and possibly a damaged tire
To summarize the turn of events that occurred on Tuesday, March 8, Mr*** who is customarily my Service Advisor, called at 10:a.mI missed his called and later returned his call and was unsuccessfulAt 11:24, I spoke with Mr*** and was advised that the work on my car was completed I asked for MrEgger to explain the work order that was completed on my vehicle At the end of the conversation I requested to take possession of the damaged tire from my vehicle MrEgger stated that he would go and locate the tire and have it ready for my arrival
I arrived at Acura around 5:PM on March 8, I felt welcomed as I was greeted by name as I entered the service department I asked for *** *** who is one of the Service Advisors because I had a question about my invoice Once Mr*** became available he answered the question, I paid the invoice, then asked to take possession of the damaged tireAfter about minutes Mr*** informed me that he could not locate the tireI told him that he had adequate time to locate the tire because we had spoken several hours prior
Mr*** immediately began to disrespect me by making hand gestures and said verbatim, ?Every time, Every time, Every time, you come here there is a problem I responded by saying if you?ll provide better service I wouldn?t have any issues Mr*** followed up by stating, ?Why don?t you get your car serviced in Lafayette.? I replied by saying, ?because there isn?t an Acura Dealership in Lafayette.? He then replied that Infiniti is thereI said, ?Infiniti isn?t Acura, he replied that we own Infiniti and that your car could be serviced there I told Mr*** that I wanted my tire and that I would like to speak with the Service Manager Mr*** replied that she is already aware and there isn?t anything that they could do I then informed MrBill that I would like to speak with the General Manager His response was that you have to speak with the Service ManagerI stated that you said she was already aware of the issue therefore I don?t need to speak with her I need to speak with someone who can assist me in resolving this issue Mr*** asked me if I wanted to come with him to look for the tireI said no that I would wait at my vehicle for him to returnAfter about minutes Mr*** returned with the tire He placed the tire in the trunk, I said thanks and proceeded home I was very appalled and shocked at the way that Mr*** treated me I believe that word of mouth is one of the best marketing tools there is and I don?t believe that I would be able to recommend Acura of Baton Rouge?s service department with a clear conscience Mr*** behavior was discourteous, belittling and disrespectful to say the least I do believe that in the future, I will take Mr*** advice and get my car serviced elsewhere Thank for your time and attention to this matter
March 9,
To Whom It May Concern:
It is with disappointment and great regret that I am writing this letter This is letter is in reference to an incident that occurred at the Acura Dealership of Baton Rouge, LA on Tuesday, March 8, Initially, I was somewhat reluctant about writing this letter but I felt that the Service Advisor left me no other recourse
To begin, when I bring my car in to get serviced, I must endure a two hour commute, which is a personal choice because historically, I normally have excellent customer service that is handled with the highest level of expertiseI bypass two Honda Dealerships to go to Acura of Baton Rouge because I believe in getting my cars serviced from where purchased
I dropped my Acura TL-SHAWD at Acura of Baton Rouge on last week to get the driver visor replaced, to diagnose a rattling sound inside the driver?s door, to provide remedy to a bent wheel and possibly a damaged tire
To summarize the turn of events that occurred on Tuesday, March 8, Mr*** who is customarily my Service Advisor, called at 10:a.mI missed his called and later returned his call and was unsuccessfulAt 11:24, I spoke with Mr*** and was advised that the work on my car was completed I asked for MrEgger to explain the work order that was completed on my vehicle At the end of the conversation I requested to take possession of the damaged tire from my vehicle MrEgger stated that he would go and locate the tire and have it ready for my arrival
I arrived at Acura around 5:PM on March 8, I felt welcomed as I was greeted by name as I entered the service department I asked for *** *** who is one of the Service Advisors because I had a question about my invoice Once Mr*** became available he answered the question, I paid the invoice, then asked to take possession of the damaged tireAfter about minutes Mr*** informed me that he could not locate the tireI told him that he had adequate time to locate the tire because we had spoken several hours prior
Mr*** immediately began to disrespect me by making hand gestures and said verbatim, ?Every time, Every time, Every time, you come here there is a problem I responded by saying if you?ll provide better service I wouldn?t have any issues Mr*** followed up by stating, ?Why don?t you get your car serviced in Lafayette.? I replied by saying, ?because there isn?t an Acura Dealership in Lafayette.? He then replied that Infiniti is thereI said, ?Infiniti isn?t Acura, he replied that we own Infiniti and that your car could be serviced there I told Mr*** that I wanted my tire and that I would like to speak with the Service Manager Mr*** replied that she is already aware and there isn?t anything that they could do I then informed MrBill that I would like to speak with the General Manager His response was that you have to speak with the Service ManagerI stated that you said she was already aware of the issue therefore I don?t need to speak with her I need to speak with someone who can assist me in resolving this issue Mr*** asked me if I wanted to come with him to look for the tireI said no that I would wait at my vehicle for him to returnAfter about minutes Mr*** returned with the tire He placed the tire in the trunk, I said thanks and proceeded home I was very appalled and shocked at the way that Mr*** treated me I believe that word of mouth is one of the best marketing tools there is and I don?t believe that I would be able to recommend Acura of Baton Rouge?s service department with a clear conscience Mr*** behavior was discourteous, belittling and disrespectful to say the least I do believe that in the future, I will take Mr*** advice and get my car serviced elsewhere Thank for your time and attention to this matter