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Perri's Pizzaria

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Perri's Pizzaria Reviews (1)

I fully understand the issue at hand and immediately responded to correct the human error made from our point of sale system on April 27, I called my credit card vendor at 10:PM that evening to notify and identify that a credit card tip of over $130,was placed on the claimant's credit
card in errorMy credit card vendor/clearing house, ***, assigned a case number and referred this to their risk department because of the dollar amount of the transactionOn Tuesday April 28th, I was informed by *** that this would be reversed and taken care ofThe claimant understandably was upset as our error resulted in his checking account being frozenWhen he queried our business, my manager communicated that I had taken care of the issue with our credit card vendorAt that point, no actual money changed hands.Unfortunately, I noticed on April 29th that this transaction cleared my credit card vendor (***), *** *** Credit Union's (***) credit card clearing house AND ***'s deposit account, despite my immediate notification on April 27, to *** that this transaction was a mistake and should not be processed any furtherI had over $130,in my operating account that was not a viable or valid saleHow could this happen after flagging it and assigning a case number to it as bogus? I have had my private cards flagged over transactions as low as $15.On paper, I could now be accountable for approximately $13,in NYS Sales Tax (who puts $130,as a tip, must be sales, right?) and was actually charged $by *** *** for this erroneous transactionI was incredulous! As time dragged on, the claimant threatened an attorney and to go to the mediaAs money had wrongly changed hands and that ultimately the financial institutions were accountable, yet I was taking the heat, I was advised by legal counsel to not speak to anyone until the money was removed from my operating account.The claimant still had his accounts frozen by *** after the CEO, *** ***, called me as if I had misappropriated these funds maliciouslyMr*** calmed down once I informed him of the numerous steps I had taken to preclude this transaction from going throughHe also admitted that he was perplexed as to how a credit card transaction of this size, bogus or not, could have been processed through *** without being flagged or queried by his risk management operations and proceduresI offered to provide Mr*** with any information as I privately wondered if he was considering filing a criminal complaint against my corporation*** refused to help me in quelling Mr***'s and the claimant's understandable stressI asked Mr*** why the claimant's account was still frozen and he adhered to privacy concerns for his client, understandably.After numerous heated exchanges with ***, my operating account was finally debited for the correct amount as of May 8, 2015. I consider this issue closed and know that I personally did everything I could do in my control to correct the error. I feel horrible for the claimant but also know that his bank did him no favors despite being offered knowledge that this was initially a point of sale errorUltimately this was a critical failure of the financial institutions involved, both initially and in rectifying their errorFortunately for all, my integrity and due diligence prevailed and precluded this from getting uglier.Please feel free to call me any time for clarification.Respectfully,*** ***, PresidentPerri's Pizza Gates, NY

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Address: 2000 Lyell Ave, Rochester, New York, United States, 14606

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