Perry Ellis International Reviews (%countItem)
Perry Ellis International Rating
Address: 3000 NW 107th Ave, Doral, Florida, United States, 33172-2133
Phone: |
Show more...
|
Fax: |
+1 (305) 594-2307 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Perry Ellis International
Add new contacts
I received a refund confirmation email from CallawayApparel.COM on 12/12/2019 stating that I will receive the refund in 2-3 business days. Not true.
I returned a few items from my original order, and they granted the total refund of $285.50. They stated that the refund will be issued in 2-3 business days for my refund to be credited back. Today is 1/6/2020, and no refund has been made. My inquiries are being ignored.
My CallawayApparel.Com order number: WCA3840
Please investigate and issue my refund immediately!
I demand full refund of $285.50 to my credit card because apparently you are having trouble crediting my gift card balances back. My credit card account number is AMEX XXXX XXXXXX XXXXX
According to our records, monies have been refunded.
(The consumer indicated he/she ACCEPTED the response from the business.)
After unacceptably long processing time, they finally refunded without any apology. I will not use their online store in the future.
Purchased a suit online, jacket and pants, only to find out a few days later the jacket was no longer in stock/being made. Unacceptable.
Order # WPEXXXXX, as you can see I ordered a "Full" suit, which includes pants and a jacket. I placed the order and paid in full. Several days alter I was notified via email that there was a refund on my account. Upon further review, I noticed only the pants being delivered and the jacket had been refunded. I called and spoke with a rep as to why this was. I didn't even really understand what they said. Either on backorder, or discontinued, or whatever. I was infuriated because I needed this suit by a specific time and now only have half. The rep was not helpful to any extent, nor polite. I am the customer and I deserve word class treatment, whether it be in 7-11, or Perry Ellis, or one would think. I like nice things and expect that the places I chose to spend my money in will respect my time and efforts to shop at said establishment. I could easily go to Nieman's or Saks or Bloomingdales, but like the suits here at perry ellis as I have been shopping there for a long time. It's not that I only received half a suit per se, although it kind of is, it's more so the way things were handled and the way I was treated when asking questions. My total cost was $141.21. Then they refunded me the jacket as stated. Now I'm inconvenienced by having to go either in the store or online and re-select one which I simply did not and do not have the time for. It's not my fault that there was an inventory discrepancy and should not have been treated as such. I, the customer, want to know that I am appreciated as a customer. I just merged my business and will be needing a fleet of suits. This store came to mind prior to all of this happening. Now I am leaning elsewhere. I placed another order, WPEXXXXX, which I received today and may need to exchange for a different size, $115.40 total. Show me the customer that I am appreciated.
Either full refund or heavy store credit for future purchases, if you want to me continue being a customer.
Contact Name and Title: *** EVP
Contact Phone: (XXX)XXX-XXXX
Contact Email: ***@pery.com
We regret that the item was no longer available due to inventory discrepancies. Every consumer is important to us regardless of the order size. I am not sure what the consumer wants now. We will go out of our way to satisfy him. Look forward to hearing from him
(The consumer indicated he/she DID NOT accept the response from the business.)
This is what I would like to see happen. I am a very good customer to this designer, and have purchased a lot of items over the years. It is not my fault that there were discrepancies within the inventory. Now I only have half a suit. I would first like a refund on my orders due to all the hassle. 1. Of my only receiving the pants to a full suit order due to an inventory discrepancy. 2. My having to go into the store and try and exchange the other suit I purchased for the correct size. I.e. please refer to order numbers WPEXXXXX and WPEXXXXX. In addition, I feel it would be appropriate to send me a gift card (of a respectable amount)to entice me to continue shopping with your brand due to all the aggravation via telephone and in-store, plus the fact that my order was not fulfilled to my satisfaction. Please know that I am not trying to get anything for free, it's simply making the customer feel appreciated and eager to shop there again. "Good customer service".
My mailing address is:
8751 NW 16Th St.
Pembroke Pines, FL XXXXX
The 2 orders mentioned by the consumer are unrelated. We are willing to issue a credit for the pair of pants which we could not send him a jacket for, due to inventory discrepancy he can keep the pants). In addition we can issue a $25 credit towards a future purchase as a goodwill gesture.
Hope this satisfies him.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am a very loyal customer and ask that the customer service/relations shows that. A $25 gift card does not suffice with all of the bs I had to go through with customer service via phone. I was sent two $25 electronic gift cards and only one of them works, which shows the competency of the people working. I will take all of my business elsewhere if this matter is not resolved very soon. I also left a message for someone yesterday with no response. The order numbers are in the beginning if this complaint. I would refund me for those orders and perhaps provide a gift card that actually works, for a reasonable amount, to the customer, which is me in this case. I'm telling you, the service you have provided me thus far is not how perry ellis used to be and will not be tolerated. I am not your average customer and do not wish to be treated as such. This will not go away so please handle it in a timely manner. Thank you.
No further comment on our part.
(The consumer indicated he/she DID NOT accept the response from the business.)
"No further comments on your part"? If this continues I will return all the new and old items I have purchased within the last few months. This kind of behavior towards customers is unacceptable and will not be tolerated. I have not made anything up, this information is all factual. How is it that you want to handle this situation? This will not go away and is seen by thousands of people. I ADVISE you to rethink your answers.
Not issuing refund on returned items
Order WPE5611 IPlaced an order everything seem to be going smoothly until I receive the order first of all they short ship me one of the items that I ordered with missing OK mistakes happen I understand that they said they were going to refund my money but I still haven't seen the refund show up on my credit card yet but the problem Scott worse a good portion of the rest of the order was wet was damp was damaged I don't know if it was just water because it had been raining or if it's something else but these were supposed to be gifts I naturally can't give them away as gifts if there something on them I contact the company right away I explain both situations They sent me a prepaid shipping label I use their shipping label and I return the entire order as of today they still have not refunded me for the remainder of the order everything the entire order was sent back I should be receiving a full complete refund taxes shipping and the items but whenever I email them I get the same runaround they just keep repeating themselves that I need to give them more time well at a certain point enough is enough you've had enough time it took you 30 seconds to take my money why in the world should I give you weeks and weeks and weeks to give it backThat's just ridiculous I've done everything you've asked of me I've gone through all of your hopes and followed your return procedures exactly as a stinger on the website and you still haven't refunded me my money
I just want you to issue a full refund $189.63 I don't believe I'm being unreasonable I'll return the entire damaged order to you it shouldn't be that difficult for you to refund my money I don't understand why you're giving me the runaround times up
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@pery.com
As of 10/16/19 he has been fully refunded.
(The consumer indicated he/she DID NOT accept the response from the business.)
As of today I still have not seen the refund show up on my credit card maybe you should call your bank or your credit department and make sure they're issuing it
$50.87 was refunded on 10/16 back to the Amex card
$21.2 and $117.61 were refunded on 10/25 back to the Amex card as well.
All refunds were processed through Shopify and the Shopify payouts for those days had settled successfully in our Wellsfargo bank account.
Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
For the life of me I don't know why it took this long but yes the refunds did show up you definitely have lost a customer I have no desire to ever shop with you again after this nightmare I would ask that you please remove my name and number email address all my identifying information from your system I do not wish to be contacted ever again
I purchased several pants from Perry Ellis International and the wrong order came my way...
I bought clothing and they sent me used/wrong items
full refund
Contact Name and Title: *** EVP
Contact Phone: XXXXXXXXXX
Contact Email: ***@pery.com
Where did you buy it, online? if so, please give us the order number so we can investigate.
Thanks
(The consumer indicated he/she DID NOT accept the response from the business.)
Order Number: WXXXXXXXX
I sent it back already
Our records indicate consumer received a refund.
(The consumer indicated he/she ACCEPTED the response from the business.)
Perry Ellis Carry On luggage Broken and the business refused the repair/replace the product claiming that they own the Trademark and not the product.
A Perry Ellis Brand Carry On luggage with less than 3years of use. the handle broke while drgaing carrying because it is somehow defect and weak.
Reached out to the business and have several email, after over two months they decide the answer by claiming that they do not own the product and they only own the Trademark.
I believe they are responsible to cover/fix the defect even if the manufacturer is close because they own the Brand.
had several email exchange with the VP and requested their policy of the products they own and he refused to provide anything neither to owner the warranty.
A repair/replacement of the handle or the Carry On should fair enough since they still own the Trademark/brand name.
Contact Name and Title: ***-Executive
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@pery.com
There were numerous emails back and forth in which the consumer was advised that the luggage factory is out of business. It is an old product. we are the owners of the brand, we did not manufacture the product. We have no way to repair or replace the product.
(The consumer indicated he/she DID NOT accept the response from the business.)
The business stated the Product is too old and they have no way of replacing or fixing the product.
First, the product is not too old and the Business owns the Brand name/TradeMark and it is very easy for a company like this to replace the product if they wish to. they owns it and they still sell the same product/brand name
Second, I requested in several email from the business to provide their current Policy and Warranty for similar product they own and sell.
Please provide the current policy and warranty
I still believe since the business still own the trademark/brand and they should be responsible and take ownership.
(The consumer indicated he/she DID NOT accept the response from the business.)
The business still failing to provide their warranty and written policy for their product.
I strongly believe the business is responsible for fixing the product because they own the brand and trademark.
No further comment.
The website www.perryellis.com when you go into their website it asks for you to put your email address to get a 30% of your purchase. No were does it says that is only for regular prices. The advertisement is misleading and does not specify anything about only for regular prices. It doesnt even have an asterisk like other website that state "*restrictions apply"
Product_Or_Service: 2
Store Credit I want what I was a promise. I want my 30% without any exclusion. Also I want the website to be 100% truthful. Not misleading advertisement.
This appears to be someone trying to use the new customer email sign up promotion on the websites which gives user a 30% discount on their first purchase. The 30% discount has the following terms and conditions which are clearly stated on the sign up page under offer details:
*30% OFF EMAIL SIGNUP
Terms & Conditions: Offer valid only through 11:59 pm (PT) on December 31, 2017. Receive 30% off your next purchase only on perryellis.com. Not valid at specialty, retail or department stores. Not valid on fragrances. To redeem online discount, unique coupon code displayed during signup (example: VV-WWWW-XXXX-YYYY-ZZZZ) must be entered at checkout. Taxes, shipping and handling fees do not count towards qualifying purchase amount for discount and are excluded from any discount. Coupon code is valid for a one time purchase only, regardless of whether or not maximum discount has been received. Not valid for cash. Not to be combined or used in conjunction with any other coupon codes or promotions and cannot be used on Sale items. Non-transferable. No adjustments to prior purchases. If you make a return from your qualifying purchase, you will only be refunded the actual price paid after discount. Offer is subject to change without notice.
(The consumer indicated he/she DID NOT accept the response from the business.)
Please se attachment. There isn't any place that states the terms and conditions. Go to the page it doesn't say anything.
Our website is very clear on discounts and they cannot be "stacked"
(The consumer indicated he/she DID NOT accept the response from the business.)
No longer interested.