Perry Ford of National City

To Whom it may concern, I reviewed Mr***'s Repair Order(R/O) in detail and have found everything to be in order and broken down correctlyI believe that he might only have page of the R/O, which then would have him short all of the information that he was asking for I have attached a copy of the R/O which breaks down everythingIt is two pages, In the top right hand corner there is a box marked R/O number, page is marked [redacted] /and page is marked [redacted] / I am more then happy to go over the bill with Mr [redacted] and can be reached directly at [redacted] [redacted] General Manager Perry Ford of National Ci

We returned Mr. [redacted] 's car to him. Unfortunately when a contract is rescinded it is not necessarily a quick process, and it can take more time to reverse the transaction and return any considerations given to us as a part of the sale. [redacted]

Again I am sorry that Mr [redacted] 's experience was not what he was expectingI did perform an internal investigation and have discussed in great detail what happened with the two people involved If mr [redacted] would like to discuss it with me personally my direct line is [redacted] I am more then happy to go over it with him Thanks [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. Regards,*** ***

To whom it may concern,
I am sorry that MR*** is not happy with his experience at Perry FordI think there was a serious miscommunication problem here with Mr*** and the salesperson.
We were and are able to do a deal with Mr
*** with no money down, but I think Mr *** got so exasperated with the situation and his salesperson when we tried to communicate that to him we couldn't get it through to him
We show every customer an offer based on the same parameters. 3000, 4000, down 48,and month terms based on average creditWe do that to expedite the transaction while we process the paperworkWe also do it so that we can consistently show that every customer gets the same type of first offer based on the same parameters as every customer that we have in the store . That is why *** brought an offer with dollars down
We also review peoples credit with them when we are working there dealIt is something we do so that we have all the information we need when we go to sell the contract to the bankWhen I think when *** started asking questions Mr*** was frustrated with the offer showing 3,and 5k down and unfortunately the conversation elevated
Again I am sorry that Mr***'s experience here was not what he was looking forWe can still help him and it is possible to do something for him with nothing downI am more the n willing to work things out with him personally if he is interested
Thank You
*** ***
General Manager
***
**

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I want them to admit the [redacted] was wrong in how he handled me as a customer, I under stand asking about my credit but he was rude and disrespectful in saying my credit was horrible and if I was more responsible I would have better credit, he had no idea who I am and what I've had going on in my life and what do you say about [redacted] speeding , running through stop signs while showing me all the fusions you didn't have and I am appalled that you are saying it was my fault I was upset I was calm tell he attacked my credit so your response did nothing Regards,[redacted]

To Whom it may concern,
 
I believe this situation has been resolved with the customer.
 
The day after the customer was here we  came to an agreement with the customer on his trade value and completed the deal. 
 
Thanks
[redacted]

Again I am sorry that Mr. [redacted]'s experience was not what he was expecting. I did perform an internal investigation and have discussed in great detail what happened with the two people involved.
 
If mr. [redacted] would like to discuss it with me personally my direct line is [redacted]. I am more then happy to go over it with him.
 
Thanks
 
[redacted]

We returned Mr. [redacted]'s car to him. Unfortunately when  a contract is rescinded it is not necessarily a quick process, and it can take more time to reverse the transaction and return any considerations given to us as a part of the sale.
 
[redacted]

Here is the R/O It didn't attach correctly in the first response. I also sent it over to his email
 
[redacted]

To Whom it may concern,
 
I reviewed Mr. [redacted]'s  Repair Order(R/O) in detail and have found everything to be in order and broken down correctly. . I believe that he might only have page 2 of the R/O, which then would have him short all of the information that he was asking for....


 
I have attached a copy of the R/O which breaks down everything. It is two pages, In the top right hand corner there is a box marked R/O number, page 1 is marked [redacted]/1 and page 2 is marked [redacted]/2 .
 
I am more then happy to go over the bill with Mr. [redacted] and can be reached directly at [redacted].
 
[redacted]
General Manager
Perry Ford of National Ci

Review: On Saturday February 6 I went to the dealership to potentially purchase a vehicle. [redacted] asked for my registration I order to value my trade. I had to leave the dealership in ahirry as I had a prior commitment that [redacted] was aware of. I called back later this day to tell her that I left my vehicle registration there and she acknowledged that I did and that it was in her possession. I told here I would come by the morning or Sunday February 7 to pick it up and she agreed. Upon arriving to pick it up [redacted] did not know where it was and spent a few minutes looking for it before going to help another customer and not dealing with me any further. I was informed by the sales manager that it was probably shredded. I was offered a printout that stated my registration was indeed valid I it no offer to replace it. I want it replaced at their time and expense as they are the ones who lost it.Desired Settlement: File the needed paperwork and pay the cost to get me a new registration

Business

Response:

The salesperson spent close to an hour looking for Mr. [redacted]'s registration. Once we realized we could not locate the registration I probably was not clear enough with him on Sunday trying to explain to him where his Registration probably was. The registration had not already been shredded, it was in locked shredder box to be shredded, and we would not be able to get into that until Monday. We did get into it on Monday and were able to retrieve his registration. I just handed him registration now.

Review: April 15, 2014 I called into Perry Ford National city and explained that I had sold my car the day before and that I had no longer needed their third party warranty they had sold me. Operator became instantly less friendly and cut me off and sent me to the lady that cancels policies. This went straight to voicemail. I left my information and asked to be called back. This was in the morning and never received a call back. Then in the afternoon I called again. After being sent to several different voicemails after calling repeatedly I gave up for the day. The next day I called again and explained that I did not want to go to a voicemail and did not receive a call back. I explained that it is time-sensitive since each day I have the coverage I lose money. The operator finally sent me to [redacted], the finance manager. He told me I had to physically come in to cancel it. I explained to him that I did not understand why I had to come in to cancel and this was not stated on the paper work or verbalized when I purchased the car. He repeated that I needed to sign the document. I proposed him faxing me the form and then faxing it back signed and he said this was not possible but could not tell me why. I explained that I live in La Jolla and that it is a long drive over to Perry National city so I was trying to avoid driving. He said ", It's only like 15 minutes away. It's not that far." I told him that I thought he was wrong and thought that he maybe didn't know where La Jolla is. He got hostile and said he had lived her for 25 years and knew where La Jolla is and then proceeded to tell me in a stern tone that all I had to do was jump on the 52 and I could be there in 10 to 15 minutes. I google mapped it to make sure I was not wrong when I told him it would take longer than that after he had argued with me. It takes 25 minutes each way when there is no traffic and about 47 minutes each way when there is traffic. Either way he shouldn't have argued with me. I am the customer, and I have spent a great deal at Perry Ford. He was very disrespectful. The only call backs I have received were sales calls trying to sell me another car and when I told them I did not want to get more sales calls they lied and said it was a customer service call. This is deceitful and disrespectful. I have been trying to cancel their policy for 2 days and wasting my time and money. They have yet to give me a refund.Desired Settlement: They need to give me back my money back-dated to the 15th, April 2014 and need to coach [redacted] (Finance Manager) on proper customer service. They also need to make an effort to make amends if they ever expect me to do business with them again.

Business

Response:

Unfortunately with extended service cancellations they usually do need to be done in person. Because extended service contract's are based on mileage as well as time we need to verify the miles when ever there is a cancellation unless the vehicle has been traded in ,sold or totaled and there is documentation of the miles when owner ship was transferred.

I apologize that Mr. Wade had such an unpleasant experience over the phone. If he' would like he can contact me directly and I will arrange for someone else to complete his paperwork.

General Manager

Perry Ford of National City

619-477-2711

j[redacted]@perryfordnc.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I am writing today to describe my experience during a recent visit to Perry Ford of National City, CA.

First, I would like to give a little background on my family’s history with Ford. Both my Father and Aunt have previously worked for Ford dealerships and my brother currently works for Ford in Michigan as an engineer. We are a ford family. We have proudly owned multiple Rangers, F150s, and a Mustang (purchased from Perry Ford in 2012).

On 10/11/14 my cousin [redacted] and I visited Perry Ford in hopes to obtain a great deal on a remaining 2014 Mustang. We had just come from Fuller Ford in Chula Vista, CA. We worked on numbers at Fuller Ford but decided we had a history with Perry Ford and wanted to see if they could give us a better number. Now at Perry Ford, we were looking to make a deal by trading in his 2007 BMW X5 and purchase a base 2014 Mustang. Sales Manager [redacted] overlooked my cousins BMW and ran some figures on his computer. We were then provided with worksheet (attached) with figures for a mustang and my cousins trade in. The worksheet advises a sale price on a 2014 Mustang of $21,500 and a trade in value for my cousins BMW of $17,000. We were ready to make this deal but were advised that they did not have a base 2014 in stock but to call and follow up later to see what would be available.

On 10/25/14 my cousin and I visited Perry Ford to have a look at their new 2015 Mustang. A salesman named [redacted] helped us. He is an exceptional employee who provided outstanding customer service. We test drove the 2015 Mustang and were very impressed. We decided to try to make a deal on this car. At first, the present management were hesitant to recognize the Ford X plan. After some time and apparent calls to Mr. [redacted] the GM, they agreed. We provided the worksheet from our visit on 10/11 along with a credit application to the sales managers. To our surprise they came back with a valuation on my cousins same BMW of only $10,000. I asked to speak with [redacted] about the enormous difference between worksheet from our last visit and this one.

Apparently Mr. [redacted] had no interest in speaking with us since about a half an hour went by while we were waiting. I decided to approach his desk area and ask him about the difference in values. He advised that he was able to provide a different valuation on the car previously only because the 2014 Mustang we originally were looking for was unavailable – that he had given us fantasy numbers. I was very upset about this and asked him for his business card. He refused and advised our salesman could provide that information. He was rude and very unprofessional.

I consulted with [redacted] to gather the information about Mr. [redacted]. I thanked [redacted] for his excellent customer service and we immediately left the dealership. I was disgusted and very disappointed by this experience. This is not how Ford should treat their loyal customers. I am immensely displeased with the overall experience and decided that I need to share this experience for the benefit of other car buyers. I am contacting the dealerships GM, Ford Customer Service, the Revdex.com, Yelp, and some on the online forums that I frequent including allfordmustangs.com. This is not how you treat family.Desired Settlement: Honor written offers

Business

Response:

To Whom it may concern,

I believe this situation has been resolved with the customer.

The day after the customer was here we came to an agreement with the customer on his trade value and completed the deal.

Thanks

Review: I received the phone call from [redacted] from Ford Perry at National City. The phone call addressed to me that I could come pick up my new Ford Escape today as the net price of 15777 as advertisement sent through my email address. I asked about all the interest rate per year and how much does it cost for our trade in F150 in order to purchase Ford Escape S from them.

[redacted] insisted that I need to be here to discuss in order to get everything situated since I already filled the application form with Perry Ford yesterday.

Therefore, he will ask for 0 down payment and with lower APR of 3-5% a year. But when I arrived at the Perry Ford Dealer ,the sale person does not provide the price of Ford Escape or how much my trade in cost. When I asked Perry Ford response with monthly payment. The only information I received from Perry Ford is they need $700 payment for 72 months plus $1,000 down payment. I calculated with my wife and I got the amount of $50400 for Ford Escape.( Is my interest come up for over $34000? $480 a month ). Without knowing the price of a new Ford Escape and the hidden interest from Perry Ford since they never be honest from the beginning. I believe Perry Ford Sale-person and their financial team should be honest and truthful to the customer with their sale and advertisement. I received no explanation from their team or manager.Desired Settlement: I would like to see an ethical practice toward the customers with respect and honest practice.

Stop misleading customer with their false advertising and using deceptive promotion to take advantage over the customers.

Business

Response:

To whom it may concern,

I would postulate that statistically, reviews are more often negative than positive. Seldom do people take the time to report about positive experiences they had with a business entity. However, over the years, I've had numerous business transactions with Perry Ford. Under the capable leadership of John Carlson-General Manager, Perry Ford is fortunate to have a cadre of personnel who take pride in being honest, professional, and trustworthy. Customer satisfaction is the make or break factor in almost every business relationship. I believe his staff really strives to have each customer extremely satisfied...........I happen to be one of those who has received excellent customer service. I appreciate the efforts of many exceptional employees.

Review: I purchased a vehicle in March 2014 and not even one month later the car began giving me problems. I took it in to the Ford service department 3 different times and was told my tires were cupped but there were no issues with my car. I took my car elsewhere for a second opinion and two different places found the same issue wrong with my vehicle. I paid out of pocket to fix one of the problems that should have been covered in my bumper to bumper warranty.Desired Settlement: I would like to be refunded my out of pocket expense and for my vehicle to be thoroughly checked and repaired.

Business

Response:

We found no issues with [redacted]'s car, if there was a problem with her vehicle we would have taken care of it.

Review: I leased a 2012 ford escape in December of 2012 and was told by the sales person that the vehicle would be under factory warranty for my entire 24 month lease term. I just received a notice from Ford that my warranty has expired and that I am to be responsible for any repairs or need to pay additional money to extend the warranty. I had a long discussion with the sales person about the reason I was interested in leasing a vehicle verses buying at it was because of the warranty and he assured me that I was covered for the entire term of my lease.Desired Settlement: To match what the sales person promised.

Business

Response:

Mr. [redacted]'s vehicle is under Factory Warranty, there was a mistake on out part with the vehicles mileage when we reported the vehicle sold to Ford. This was recently brought to my attention by the service dept and I started the process to get this corrected. I am having our service manager verify that the correction is either done or in process. There should be no inconvenience for Mr. [redacted], other then the fact that Ford Motor company will send him correspondence that his warranty has expired and offer to offer him a warranty extension.

I can appreciate his frustration and concern in being notified that his warranty has expired, and I'm sorry that happened. We are correcting it for him and insuring that it is handled correctly in the system

General Manager

Perry Ford of National City

Review: First they sold me a vehicle and lied what it had as far as equipment , than they would not take my calls than after every day for two months calling them & going down there they said they would exchange the vehicle they played with all the numbers & screwed me out of 11,000.00 giving that much less for the vehicle that they took as a trade in which I wouldn't have bought if I wasn't lied to, than when I got the second car, which was by the same owner Perry infinity I question the money & they said I would have to go back to Perry Ford to discuss it basically I am out know 15,000.00 Than the new car they sold me was not the model I test drove once again I was screwed , they never return phone calls, I fell they took advantage of me because I am disable which is reading I had a stroke, I think the company will lie & say what ever it takes to sell a car even lied about the loan.Desired Settlement: That they take this car back & give me the car I was suppose to get & refund my 15,000.00 that they screwed me out of,they have me owning on this car when I'm done paying for it the total would be 70,000.00 for a car that's not worth 25'000.00,

Business

Response:

Ms. [redacted] brought her concern about her purchase of a 2013 erscape to us last summer. We met with her quite a few times in person. We were initially willing to let her return the car and get a different one but the combination of features she wanted was not available. Eventually we settled with her by refunding the price of optional items she had purchased at the time of sale. We agreed to this settlement not because we felt we had done anything wrong but entirely for the sakeof customer satisfaction. Because of the nature of our interactions with Ms. [redacted](she was extremely difficult to deal with, extremely unreasonable, ) and her overall demeanor when dealing with her we had her sign a release once we had come to an agreement. This matter has been settled for almost a year. Copies of the release and the check we gave her are attached .

[redacted]General Manager

Review: On 2/11/2011, I traded in my previously owned VW Jetta 2003 for a leased 2011 Ford Escape. Three years later, this spring of 2014, I received 2 parking tickets for my previously owned Jetta. I contacted the city of national city to be informed that the Jetta was still under my name according to the DMV and someone was accruing parking tickets and was told to contact the dealership. I contacted the dealership to handle this ticket and make an appointment to purchase my Ford Escape. I was told to bring the tickets into my appointment and everything would be taken care of there. I then received at least one sales call each day of which the request to not call again because I had an appointment was not honored as well as we waited over two hours for the paperwork to be processed to purchase my vehicle in cash with an appointment. In regards to the tickets, I was informed that they looked into my previous Jetta and the vehicle was at a used car lot and currently being transferred to another owner. The finance department stated that everything would be taken care of but they did not have a copy of the release of liability from my Jetta trade in and asked if I had my paperwork, to which I stated I did at home. They said to send a copy in with the ticket and they would take it from there. Although it seemed that they should correct this issue, in defense of my credit, I choose to mail in the paperwork. I also contacted the city again, they stated that sending in the information would change my name on both tickets and I sent this information and form. At this point I contacted Ford and fined a complaint regarding this issue, I never received the promised return call. Over a month later, I was contacted by a credit collection regarding the tickets, they did not have record of the information I had sent and stated that the Jetta remained in my name. I faxed in the release of liability and was instructed to contact the DMV (currently awaiting a return call).Desired Settlement: Due to the negligence in 2011 and 2014 to appropriately file the vehicle transfer as agreed and signed contract stated in 2011 and in 2014 when I was in the office asking for assistance and confused with the issue, resulting in hours consumer, DMV, and city parking time spent and a negative mark on credit, I expect credit agencies to be contacted as required to repair this as well as appropriate compensation for putting me in this situation.

Business

Response:

We are sorry for the inconvenience this has caused Ms. [redacted], but

unfortunately with the current way our DMV and municipalities in this state run

this is a common problem .

We reported the car sold when she traded her Volkswagen to us. We

then sold it to a wholesaler on 3/31/2011. He then took the vehicle and sold it

to Mexico on 04/04/2011. On each of those transactions there were forms

produced, A 262 transferring ownership when she traded it to us, a wholesale

Report of sale when the wholesaler bought it, and another wholesale report of

sale when it was sold to Mexico. Three times that vehicle was reported sold to

the DMV. We were able to determine that later the car must have been imported

back into the U.S. because it is now currently registered in CA to an

individual, not a dealer.

The problem For Ms. [redacted] comes into play when a ticket is issued

and the city refers to the DMV to determine the owner. The DMV always reports

the last registered, non-dealer, owner, which until recently was Ms. [redacted].

This is a very common problem and the only way to address it is for the

customer to send a copy of their release of liability into the city issuing the

ticket.

Another common problem then occurs when a city sells all of its

uncollected parking tickets, to collection agencies. The collection agencies

pull an ownership report on the vehicle and send letters of demand to everyone

who has ever been listed as the owner of the vehicle, whether or not they were

the owners listed at the time of the ticket.

Again we are sorry for the inconvenience this has caused but this

is not something we caused or could have stopped from happening. The only thing

we can do when this happens is help the customer get a copy of their release of

liability, help them mail it in, and we will also send a copy to whoever is

calling them. But there is no instance where this is caused by us not turning

the paperwork in, or completing the transaction. We cannot sell a vehicle and

transfer ownership without doing so. In this instance this vehicle was sold and

ownership was transferred twice within a couple of weeks after Ms. [redacted]

traded it in.