Perry Ford

We have been in contact with the customer and have gone over the contract and disclosure forms she signed at time of purchaseWe have given the customer an explanation of how the extended warranty is cancelled and pro-ratedWe have reviewed the file and find that the customer signed the extended warranty contract with explanation of the cancellation process on the rearIn our findings she also signed the pre-contract optional products and services disclosureA refund check has been mailed to the customer in the amount of $1,on 10-with an attached copy of the First Extended Service Contract pro-rata cancellation worksheetWe have enclosed copies of all these forms with her signature for the Revdex.com recordsIt is our sincere desire here at Perry to do our best to make sure every customer is completely satisfied with our services and given a full disclosure of all optional products purchasedShould the customer have any additional questions regarding this matter we would be happy to answer them, but at this time we consider the matter closed

We have been in contact with the customer and have gone over the contract and...

disclosure forms she signed at time of purchase. We have given the customer an explanation of how the extended warranty is cancelled and pro-rated.
We have reviewed the file and find that the customer signed the extended warranty contract with explanation of the cancellation process on the rear. In our findings she also signed the pre-contract optional products and services disclosure.
A refund check has been mailed to the customer in the amount of $1,083.57 on 10-62015 with an attached copy of the First Extended Service Contract pro-rata cancellation worksheet. We have enclosed copies of all these forms with her signature for the Revdex.com records.
It is our sincere desire here at Perry to do our best to make sure every customer is completely satisfied with our services and given a full disclosure of all optional products purchased. Should the customer have any additional questions regarding this matter we would be happy to answer them, but at this time we consider the matter closed.

Review: Purchased C-Max & bought Ford Maintenance Package from Perry Ford 1/31-13.

Took C-Max in for regular maintenance as suggested by Ford. After maintenance by Ford.

8/7/13 car died & had to be towed 8/12/13. After maintenance on 1/28/14, Car died & had to be towed 2/17/14. I went to start the C-Max on 6/13/14 IT WAS DEAD AGAIN. Tow truck driver was able to jump start the car but I refuse to drive it & had it towed to Perry Ford again because I want Ford to find the root of the problem. Again Ford could not find the root of the problem!

We have not been able to go out of town overnight in the Ford C-Max because we never know when it will die again. We have tried working with Ford to no avail. We do not trust this car. We need another Car. The first case # was CAS 4[redacted]67, the second # 4[redacted]19. The Ford representative we worked with was Melissa Cruz ###-###-####.

Ven.10# 1FADP5AU8DL510621. Service Advisor @ Perry Ford is [redacted] ###-###-####.Desired Settlement: With our Honda Trade in we paid $27,750.27 for the Ford Lemon. We want equal compensation for a new car. We have made all of our payments on time & maintained the C-max to Ford standards.

The C-Max has not met normal vehicle standards & is greatly diminishing the reputation of American Vehicle Manufacturing.

Review: I purchased a Ford Escape in December, I was talked into buying extended warrenty for the car. The car ended up having major shifting problems. I took it into Perry Ford and to Paso Robles Ford and neither one fixed the problem. The car literally clucked when it down shifted, and the RPM dials spinned like it wasn't in gear . My husband told me to get rid of it because it truely was a lemon. WE were afraid we would be injured or that the car would not last. I traded it in and paid it off. I requested my money back for the extended warrenty because I had not yet gone over the manufactor's 36,000 warrenty. Only had 17,000 miles on the car. I was told I won't get my full refund. I do not see that anywhere on the paperwork that Perry Ford gave me. The dealer never told me that. I gave them the pay off information back on September 18th and still have not recieved my $1392.00 back for a service I never used and was talked into without full disclosure. I would like help getting my money back.Desired Settlement: I want my full refund for a service that I paid for and never used. I want Ford to pay me back in full even though the product that they talked me into came from First Extended because the car that they sold me was defective. And they did not fully disclose that my refund would be based on how many miles were on the car when I sold it.

Business

Response:

We have been in contact with the customer and have gone over the contract and disclosure forms she signed at time of purchase. We have given the customer an explanation of how the extended warranty is cancelled and pro-rated.We have reviewed the file and find that the customer signed the extended warranty contract with explanation of the cancellation process on the rear. In our findings she also signed the pre-contract optional products and services disclosure.A refund check has been mailed to the customer in the amount of $1,083.57 on 10-62015 with an attached copy of the First Extended Service Contract pro-rata cancellation worksheet. We have enclosed copies of all these forms with her signature for the Revdex.com records.It is our sincere desire here at Perry to do our best to make sure every customer is completely satisfied with our services and given a full disclosure of all optional products purchased. Should the customer have any additional questions regarding this matter we would be happy to answer them, but at this time we consider the matter closed.