Perry Motors

Initial Business Response / [redacted] (1000, 9, 2015/12/08) */ We are very sorry to hear of our customer's complaint and that we were unable to make her happyEven though we are not responsible for lost or stolen items from our parking lot, we did offer to give this customer a new car battery to replace the one that was stolen from her inoperable vehicleWe were not, however, able to simply pay her cash for her loss as this is not our policy with regard to lost or stolen car partsOur customer's assertion that she was going to use her receipt to return her recently purchased (and used) car battery to Kmart probably wouldn't have worked out as I doubt they allow the return of used automotive batteries if at allFurthermore, as an act of good faith, we had already given the customer $of free labor as she alluded toWe are sorry she is not satisfied but truly feel like we went out of our way for this customer Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The battery would not have been taken if Perry Motors had not left my hood unlachedI believe that makes them responsible for the loss The fact that they did not charge me for labor was very nice but I don't believe that makes it alright for parts to be taken from my car I was told to bring in my receipt for the battery and that they would reimburse meSo I did and was turned downI was told "IF" my car still ran that they would have given me one of their batteries I no longer want anything from Perry Motors and I will never go to them for auto repair again