Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I want the credit application removed from my credit history It is my understanding that applications for credit do negatively affect credit scores Since I only applied for credit based on the agreement with the salesman, [redacted] , and that agreement was not followed through with by the dealership, the credit application should not negatively affect me Therefore, I expect the application to be removed[redacted] ***, General Manager of Perry Ford of Poway, called me to discuss my complaint Since [redacted] , the salesman I dealt with, was directed with the responsibility of handling online customers like myself, I can only assume that they, Perry Ford of Poway, think he's doing a swell job As a customer, I absolutely disagree As a second request in resolving this matter, I suggest the GM assign someone to follow up with online sales inquiries that do not result in sales It would give them a better idea of why the sale wasn't made so they can then make any necessary, positive changes to how potential customers are treated Regards, [redacted]
This customer has been in and made a serious of unsubstantiated needed repairs, in total of which only two had any merit and were one was brought to her attention in her last service, it being a leaking air conditioning motor Not a safety issue and still functioning As a good gesture l we replaced a radiator hose that was not leaking but looked as though it may need future attention and repaired it at no cost We have fulfilled our obligation to the customer and see no further assistance from our part warranted Sincerely [redacted] Perry Ford of Poway
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] first I whont to say thanks for bening thaer I whant to the dealer on I whent to the seeris depart ment thay sed that thay whont gowing to tuch my car tell thay talk to some whone in a rood vose thene he sead he not toching it I whent in sid on whone whos a rond I asck the seatary the olley whone whith maners she toll me that the mane giy whos gone for weeks I ast to see some whone in char she had to gow look then I seen a man go in whone of the rooms I whent if he can hellp me he sad no sow hear it is in good hands I dont trust thow peppol at poway ford I whill never sepe in thaer a gene I gess I stuck payiny the lone frome my ssi and that suck thanks for the triy and good bles
We at Perry Ford of Poway are sorry that the explanation of the facts did not satisfactory resolve the clients concernIn a case were debris made its way passed an air filter contaminating a mass air flow sensor this should in no way should be the responsibility of the service facilityThis is a common occurrence and is impossible to either prevent nor predictAs stated before, had the client expressed his concerns at the time of the repair with the service department management, the likely hood of the client understanding the reason for the concern happening would have been more effectiveSincerely, [redacted]
In response to the customer She has a extended service plan covering mechanical issues She has been in several times and as recently as weeks ago had a concern of the vehicle floating across lanes and loss of power Our shop foreman road with the customer and tried to duplicate her concern, at that time we did a inspection on the vehicle and found no issues or codes connecting a diagnostic computer to the vehicle She was comfortable with the results and stated that maybe it didn't happed quite that way She then came in this past week stating she had taken the vehicle to a Porsche mechanic who had raised the vehicle and found the vehicle was leaking radiator fluid She approached me in the showroom and I explained that we just inspected her vehicle a short time ago and that she would need to take it to service She then returned a few minutes later stating that her attorney instructed her to just drop off the keys and leave I told the client that this is not how address her issues and she would need to see service We are more than willing to assist the client in any concern she may have with her vehicle and she just needs to be processed accordingly thru service so that we can properly address her concerns Sincerely [redacted] Perry Ford of Poway
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I have paid $for a specific repair which was not properly completed, I find Perry Ford’s response totally unacceptable. 1: I am $out of pocket2: The car is in worse shape now than when I initially brought it in. It now leaks through the sunroof, and related damages Prior to Perry Ford's effort the sunroof would not open, but did not leak.I will look at other avenues to resolve Perry Ford’s unsatisfactory performance.Regards,*** ***
In regards to *** case #***,Mr***'s vehicle was in the Perry Ford of Poway service department initially for the sunroof assembly that would not open on 08-05-The client was advised that the sunroof regulator assembly was broken and would have to be replaced and was charged a
$diagnostic feeThe client was given an estimate and declined the repairPerry Ford in our strive to extinguish all of our resources to try to help our clients, contacted Ford CRC ( customer relations center) not by the request of Mr *** to see if there was available financial assistance toward the repairFord CRC agreed to assist in the repair of the sunroofPerry Ford relayed the repair assistance offer and once again Mr*** was not initially willing to spend any additional money to repairEventually Mr*** did agree to pay the additional repair cost and on 09-30-brought the vehicle to the service department for the repairThe client at this time was charged an additional fee for the repair of $and the vehicle was returned to themOn 04-28-the client's vehicle returned for a water leak near the right side interior a pillarAfter hours spent investigating by Perry Ford's service department, at no expense to the client, it was determined the sunroof glass was the cause of the leakWhat the client fails to understand about the nature of Ford Fusion sunroof assemblies, as well as every Ford sunroof assembly for that matter, is the glass and glass seals are will leak,however are designed to leak into a specific channel in the sunroof assembly that has drains the water down thru the body interior onto the ground (a quick google search of sunroof drains would prove this true for anyone)All moving glass on vehicles will leak some water passed the seals including door windows in which there are drains in the doors designed to drain off water in the doorsThe client made mention in his complaint of the question being asked if the vehicle was parked on a large incline when it leaked, which is a very vital question because of the way the drains are designed, if the vehicle is parked in such a manner that one drain is trying to drain off the water that four drains are designed to,then yes water will leak into the vehicleNow that is not the case with Mr***'s vehicle however, he was unwilling to accept the design characteristics of the drains which is very relavent as to the reason for the leak on this clients vehicleThe sunroof glass has a metal braket that is serviced as part of the glass assemblyWith the glass and glass seal being designed in such a mannor as to allow for some leakage past them, the metal bracket on the clients vehicle has rusted, and is directing to flow of water away from the drains that are supposed to drain the water off to the ground causing the water to leak into the vehicleThis concern was not caused by any repair or failure to repair by Perry Ford, it is quite simply caused by a rusted bracket that is service with the sunroof glass, which is a different component than what Perry Ford service months prior on 09-30-for an inoperative sunroof assembly
To Revdex.com and Mrs***,
We have removed all personal data as well as the online application and again apologize for her less than favorable experience here at Perry Ford
Sincerely
*** ***
General Manager
Perry Ford of Poway
Spoke to Mrs*** and apologized personally for her less than satisfactory experience when she visited the dealership. I offered to help her personally in way shape or form I can with her automotive needs. I again re-iterater that is not how I expect my staff to behave or
interact with customers and she can visit me any time I would gladly go above and beyond to met her automotive needs. She thanked me for the phone call
Sincerely
*** ***
General Manager
Perry Ford of Poway
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
To whom it may concern,The client was in our service department on the 30th of June and we performed a oil change and tire rotationThe client is claiming that at that time the air filter was replaced in which it was not. On July the second and 63miles later the client had the vehicle towed
back to the dealer for the driveabilty concern in which we did in fact find some debris had made its way past the air filter contaminating the mass air flow sensorAt that time the air filter was replaced and the mass air flow sensor was cleaned and the client gladly excepted the explanation, authorized the repair, and the vehicle was returned to the client on the 3rd of JulyIf there was a concern of a rag stuck in the air filter the vehicle never would have driven the miles it did, it most likely never would have left our service lot before having a concern, and the fact of debris getting on the mass air flow in such a short time period after a recent oil change is an unfortunate coincidenceThe service department at this time is not willing to refund any or all of the fees collected for the services collected for the repairsIn the future we suggest to the client that they should express concerns about repairs to dealership management before authorizing work they feel is unjust, as we have much more control of the outcome and can thoroughly investigate the issues while they are current.Sincerely,*** ***Service Manager
This customer has been in and made a serious of unsubstantiated needed repairs, in total 6 of which only two had any merit and were one was brought to her attention in her last service, it being a leaking air conditioning motor. Not a safety issue and still functioning. As a good gesture l we replaced a radiator hose that was not leaking but looked as though it may need future attention and repaired it at no cost. We have fulfilled our obligation to the customer and see no further assistance from our part warranted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want the credit application removed from my credit history. It is my understanding that applications for credit do negatively affect credit scores. Since I only applied for credit based on the agreement with the salesman, [redacted], and that agreement was not followed through with by the dealership, the credit application should not negatively affect me. Therefore, I expect the application to be removed.[redacted], General Manager of Perry Ford of Poway, called me to discuss my complaint. Since [redacted], the salesman I dealt with, was directed with the responsibility of handling online customers like myself, I can only assume that they, Perry Ford of Poway, think he's doing a swell job. As a customer, I absolutely disagree. As a second request in resolving this matter, I suggest the GM assign someone to follow up with online sales inquiries that do not result in sales. It would give them a better idea of why the sale wasn't made so they can then make any necessary, positive changes to how potential customers are treated.
Regards,
[redacted]
We at Perry Ford of Poway are sorry that the explanation of the facts did not satisfactory resolve the clients concern. In a case were debris made its way passed an air filter contaminating a mass air flow sensor this should in no way should be the responsibility of the service facility. This is a common occurrence and is impossible to either prevent nor predict. As stated before, had the client expressed his concerns at the time of the repair with the service department management, the likely hood of the client understanding the reason for the concern happening would have been more effective. Sincerely,[redacted]
In response to the customer. She has a extended service plan covering mechanical issues. She has been in several times and as recently as 3 weeks ago had a concern of the vehicle floating across 3 lanes and loss of power. Our shop foreman road with the customer and tried to...
duplicate her concern, at that time we did a inspection on the vehicle and found no issues or codes connecting a diagnostic computer to the vehicle. She was comfortable with the results and stated that maybe it didn't happed quite that way. She then came in this past week stating she had taken the vehicle to a Porsche mechanic who had raised the vehicle and found the vehicle was leaking radiator fluid. She approached me in the showroom and I explained that we just inspected her vehicle a short time ago and that she would need to take it to service. She then returned a few minutes later stating that her attorney instructed her to just drop off the keys and leave. I told the client that this is not how address her issues and she would need to see service. We are more than willing to assist the client in any concern she may have with her vehicle and she just needs to be processed accordingly thru service so that we can properly address her concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They performed their 7 point check, which requires them to remove the air filter and at least check it and the immediate area inside the housing for the filter, It is apparent that they did not do this, as there Service Manager [redacted] told me that it was a bug (as listed in my original complaint it was [redacted] that brought up that on PREVIOUS occasion that a mechanic had left a rag and caused the same exact problem) and yes I did tell them to find the problem and fix it. It is apparent that this dealership is incompetent and does not deserve any further business from myself, nor anyone that I know. I explained this to the lady that took my money.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have in excess of 40 years experience in Aviation Maintenance both as a crew chief on Army Helicopters but also as a AH-64A model "Apache" Helicopter Maintenance Officer the most technically advanced helicopter in the WORLD. The explanation that Perry Ford of Poway has put forth that it was a bug that had by passed the filter is, so incredible that it is beyond belief. It is my contention that during the filter change, the mechanic FAILED to clean the immediate area around the filter after removal of the old filter, and hence allowed debris/bug to enter the Mass Airflow Sensor. If the debris/bug had previously by-passed the filter, why is it that this problem manifested itself ONLY after Perry Ford of Poway had replaced the filter?
Regards,
[redacted]
I regards to the [redacted] complaint #[redacted],Perry Ford of Poway has no further offer for Mr. [redacted] as we still feel we have not mislead, misdiagnosed, nor improperly repaired the clients vehicle. Once again the repairs that were performed on the clients vehicle were performed to repair a sunroof glass that did not move. Second the client is returning over 6 month later stating that the glass never leaked before the repair and may not have, however the repair we performed in no way caused the concern nor was intended to repair a water leak. The glass frame has rusted and that is what is causingthe leak. Perry Ford has also verified the glass frame, seal and glass is serviced in the same assembly per the Ford parts catalog. Thank you,[redacted]Service Manager Perry Ford of Poway
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] first I whont to say thanks for bening thaer I whant to the dealer on 7 20 2015 I whent to the seeris depart ment thay sed that thay whont gowing to tuch my car tell thay talk to some whone in a rood vose thene he sead he not toching it I whent in sid on whone whos a rond I asck the seatary the olley whone whith maners she toll me that the mane giy whos gone for 3 weeks I ast to see some whone in char she had to gow look then I seen a man go in whone of the rooms I whent if he can hellp me he sad no sow hear it is in good hands I dont trust thow peppol at poway ford I whill never sepe in thaer a gene I gess I stuck payiny the lone frome my ssi and that suck thanks for the triy and good bles
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]I do not accept Perry Ford’s response. Their original diagnostic, for $110, was to determine the extent of all required repairs to the sunroof which were needed to make it serviceable; e.g., ability to open, close and integrity. They determined that it needed a rail assembly, holder control rod, sunroof frame opening assembly and new water guard per invoice on 10/09/2014. According to another Ford dealer, water shouldn’t get past the seal around the moon roof (and didn’t prior to this repair); however, if it does, the water goes into the channel and then through one of the four drains. When looking at the leak, Perry Ford initially stated that the cause of the leak was identified as the front right rubber tubing/gasket, then a screw, then a chipped glass, and then 3 rivets. We asked to see the problem, but when we got there we found that it was put back together. Interestingly, Perry Ford’s last pre-invoice states that it needs a new moon roof glass which has the seal frame attached; however, Ford Parts Department sells the glass and seal frame as separate parts. Their actions do not reflect the professionalism which we expect of any business much less a Ford dealership/service department. I want to be made whole. Perry Ford should either fix the moon roof as contracted, or reimburse me $500, which includes a $110 diagnostic fee (not performed fully) and the $390 the balance (work not performed to reasonable standards).
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I want the credit application removed from my credit history It is my understanding that applications for credit do negatively affect credit scores Since I only applied for credit based on the agreement with the salesman, [redacted] , and that agreement was not followed through with by the dealership, the credit application should not negatively affect me Therefore, I expect the application to be removed[redacted] ***, General Manager of Perry Ford of Poway, called me to discuss my complaint Since [redacted] , the salesman I dealt with, was directed with the responsibility of handling online customers like myself, I can only assume that they, Perry Ford of Poway, think he's doing a swell job As a customer, I absolutely disagree As a second request in resolving this matter, I suggest the GM assign someone to follow up with online sales inquiries that do not result in sales It would give them a better idea of why the sale wasn't made so they can then make any necessary, positive changes to how potential customers are treated Regards, [redacted]
This customer has been in and made a serious of unsubstantiated needed repairs, in total of which only two had any merit and were one was brought to her attention in her last service, it being a leaking air conditioning motor Not a safety issue and still functioning As a good gesture l we replaced a radiator hose that was not leaking but looked as though it may need future attention and repaired it at no cost We have fulfilled our obligation to the customer and see no further assistance from our part warranted Sincerely [redacted] Perry Ford of Poway
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] first I whont to say thanks for bening thaer I whant to the dealer on I whent to the seeris depart ment thay sed that thay whont gowing to tuch my car tell thay talk to some whone in a rood vose thene he sead he not toching it I whent in sid on whone whos a rond I asck the seatary the olley whone whith maners she toll me that the mane giy whos gone for weeks I ast to see some whone in char she had to gow look then I seen a man go in whone of the rooms I whent if he can hellp me he sad no sow hear it is in good hands I dont trust thow peppol at poway ford I whill never sepe in thaer a gene I gess I stuck payiny the lone frome my ssi and that suck thanks for the triy and good bles
We at Perry Ford of Poway are sorry that the explanation of the facts did not satisfactory resolve the clients concernIn a case were debris made its way passed an air filter contaminating a mass air flow sensor this should in no way should be the responsibility of the service facilityThis is a common occurrence and is impossible to either prevent nor predictAs stated before, had the client expressed his concerns at the time of the repair with the service department management, the likely hood of the client understanding the reason for the concern happening would have been more effectiveSincerely, [redacted]
In response to the customer She has a extended service plan covering mechanical issues She has been in several times and as recently as weeks ago had a concern of the vehicle floating across lanes and loss of power Our shop foreman road with the customer and tried to duplicate her concern, at that time we did a inspection on the vehicle and found no issues or codes connecting a diagnostic computer to the vehicle She was comfortable with the results and stated that maybe it didn't happed quite that way She then came in this past week stating she had taken the vehicle to a Porsche mechanic who had raised the vehicle and found the vehicle was leaking radiator fluid She approached me in the showroom and I explained that we just inspected her vehicle a short time ago and that she would need to take it to service She then returned a few minutes later stating that her attorney instructed her to just drop off the keys and leave I told the client that this is not how address her issues and she would need to see service We are more than willing to assist the client in any concern she may have with her vehicle and she just needs to be processed accordingly thru service so that we can properly address her concerns Sincerely [redacted] Perry Ford of Poway
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I have paid $for a specific repair which was not properly completed, I find Perry Ford’s response totally unacceptable. 1: I am $out of pocket2: The car is in worse shape now than when I initially brought it in. It now leaks through the sunroof, and related damages Prior to Perry Ford's effort the sunroof would not open, but did not leak.I will look at other avenues to resolve Perry Ford’s unsatisfactory performance.Regards,*** ***
In regards to *** case #***,Mr***'s vehicle was in the Perry Ford of Poway service department initially for the sunroof assembly that would not open on 08-05-The client was advised that the sunroof regulator assembly was broken and would have to be replaced and was charged a
$diagnostic feeThe client was given an estimate and declined the repairPerry Ford in our strive to extinguish all of our resources to try to help our clients, contacted Ford CRC ( customer relations center) not by the request of Mr *** to see if there was available financial assistance toward the repairFord CRC agreed to assist in the repair of the sunroofPerry Ford relayed the repair assistance offer and once again Mr*** was not initially willing to spend any additional money to repairEventually Mr*** did agree to pay the additional repair cost and on 09-30-brought the vehicle to the service department for the repairThe client at this time was charged an additional fee for the repair of $and the vehicle was returned to themOn 04-28-the client's vehicle returned for a water leak near the right side interior a pillarAfter hours spent investigating by Perry Ford's service department, at no expense to the client, it was determined the sunroof glass was the cause of the leakWhat the client fails to understand about the nature of Ford Fusion sunroof assemblies, as well as every Ford sunroof assembly for that matter, is the glass and glass seals are will leak,however are designed to leak into a specific channel in the sunroof assembly that has drains the water down thru the body interior onto the ground (a quick google search of sunroof drains would prove this true for anyone)All moving glass on vehicles will leak some water passed the seals including door windows in which there are drains in the doors designed to drain off water in the doorsThe client made mention in his complaint of the question being asked if the vehicle was parked on a large incline when it leaked, which is a very vital question because of the way the drains are designed, if the vehicle is parked in such a manner that one drain is trying to drain off the water that four drains are designed to,then yes water will leak into the vehicleNow that is not the case with Mr***'s vehicle however, he was unwilling to accept the design characteristics of the drains which is very relavent as to the reason for the leak on this clients vehicleThe sunroof glass has a metal braket that is serviced as part of the glass assemblyWith the glass and glass seal being designed in such a mannor as to allow for some leakage past them, the metal bracket on the clients vehicle has rusted, and is directing to flow of water away from the drains that are supposed to drain the water off to the ground causing the water to leak into the vehicleThis concern was not caused by any repair or failure to repair by Perry Ford, it is quite simply caused by a rusted bracket that is service with the sunroof glass, which is a different component than what Perry Ford service months prior on 09-30-for an inoperative sunroof assembly
To Revdex.com and Mrs***,
We have removed all personal data as well as the online application and again apologize for her less than favorable experience here at Perry Ford
Sincerely
*** ***
General Manager
Perry Ford of Poway
Spoke to Mrs*** and apologized personally for her less than satisfactory experience when she visited the dealership. I offered to help her personally in way shape or form I can with her automotive needs. I again re-iterater that is not how I expect my staff to behave or
interact with customers and she can visit me any time I would gladly go above and beyond to met her automotive needs. She thanked me for the phone call
Sincerely
*** ***
General Manager
Perry Ford of Poway
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
To whom it may concern,The client was in our service department on the 30th of June and we performed a oil change and tire rotationThe client is claiming that at that time the air filter was replaced in which it was not. On July the second and 63miles later the client had the vehicle towed
back to the dealer for the driveabilty concern in which we did in fact find some debris had made its way past the air filter contaminating the mass air flow sensorAt that time the air filter was replaced and the mass air flow sensor was cleaned and the client gladly excepted the explanation, authorized the repair, and the vehicle was returned to the client on the 3rd of JulyIf there was a concern of a rag stuck in the air filter the vehicle never would have driven the miles it did, it most likely never would have left our service lot before having a concern, and the fact of debris getting on the mass air flow in such a short time period after a recent oil change is an unfortunate coincidenceThe service department at this time is not willing to refund any or all of the fees collected for the services collected for the repairsIn the future we suggest to the client that they should express concerns about repairs to dealership management before authorizing work they feel is unjust, as we have much more control of the outcome and can thoroughly investigate the issues while they are current.Sincerely,*** ***Service Manager
This customer has been in and made a serious of unsubstantiated needed repairs, in total 6 of which only two had any merit and were one was brought to her attention in her last service, it being a leaking air conditioning motor. Not a safety issue and still functioning. As a good gesture l we replaced a radiator hose that was not leaking but looked as though it may need future attention and repaired it at no cost. We have fulfilled our obligation to the customer and see no further assistance from our part warranted.
Sincerely
[redacted]
Perry Ford of Poway
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I want the credit application removed from my credit history. It is my understanding that applications for credit do negatively affect credit scores. Since I only applied for credit based on the agreement with the salesman, [redacted], and that agreement was not followed through with by the dealership, the credit application should not negatively affect me. Therefore, I expect the application to be removed.[redacted], General Manager of Perry Ford of Poway, called me to discuss my complaint. Since [redacted], the salesman I dealt with, was directed with the responsibility of handling online customers like myself, I can only assume that they, Perry Ford of Poway, think he's doing a swell job. As a customer, I absolutely disagree. As a second request in resolving this matter, I suggest the GM assign someone to follow up with online sales inquiries that do not result in sales. It would give them a better idea of why the sale wasn't made so they can then make any necessary, positive changes to how potential customers are treated.
Regards,
[redacted]
We at Perry Ford of Poway are sorry that the explanation of the facts did not satisfactory resolve the clients concern. In a case were debris made its way passed an air filter contaminating a mass air flow sensor this should in no way should be the responsibility of the service facility. This is a common occurrence and is impossible to either prevent nor predict. As stated before, had the client expressed his concerns at the time of the repair with the service department management, the likely hood of the client understanding the reason for the concern happening would have been more effective. Sincerely,[redacted]
In response to the customer. She has a extended service plan covering mechanical issues. She has been in several times and as recently as 3 weeks ago had a concern of the vehicle floating across 3 lanes and loss of power. Our shop foreman road with the customer and tried to...
duplicate her concern, at that time we did a inspection on the vehicle and found no issues or codes connecting a diagnostic computer to the vehicle. She was comfortable with the results and stated that maybe it didn't happed quite that way. She then came in this past week stating she had taken the vehicle to a Porsche mechanic who had raised the vehicle and found the vehicle was leaking radiator fluid. She approached me in the showroom and I explained that we just inspected her vehicle a short time ago and that she would need to take it to service. She then returned a few minutes later stating that her attorney instructed her to just drop off the keys and leave. I told the client that this is not how address her issues and she would need to see service. We are more than willing to assist the client in any concern she may have with her vehicle and she just needs to be processed accordingly thru service so that we can properly address her concerns.
Sincerely
[redacted]
[redacted]
Perry Ford of Poway
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.They performed their 7 point check, which requires them to remove the air filter and at least check it and the immediate area inside the housing for the filter, It is apparent that they did not do this, as there Service Manager [redacted] told me that it was a bug (as listed in my original complaint it was [redacted] that brought up that on PREVIOUS occasion that a mechanic had left a rag and caused the same exact problem) and yes I did tell them to find the problem and fix it. It is apparent that this dealership is incompetent and does not deserve any further business from myself, nor anyone that I know. I explained this to the lady that took my money.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have in excess of 40 years experience in Aviation Maintenance both as a crew chief on Army Helicopters but also as a AH-64A model "Apache" Helicopter Maintenance Officer the most technically advanced helicopter in the WORLD. The explanation that Perry Ford of Poway has put forth that it was a bug that had by passed the filter is, so incredible that it is beyond belief. It is my contention that during the filter change, the mechanic FAILED to clean the immediate area around the filter after removal of the old filter, and hence allowed debris/bug to enter the Mass Airflow Sensor. If the debris/bug had previously by-passed the filter, why is it that this problem manifested itself ONLY after Perry Ford of Poway had replaced the filter?
Regards,
[redacted]
I regards to the [redacted] complaint #[redacted],Perry Ford of Poway has no further offer for Mr. [redacted] as we still feel we have not mislead, misdiagnosed, nor improperly repaired the clients vehicle. Once again the repairs that were performed on the clients vehicle were performed to repair a sunroof glass that did not move. Second the client is returning over 6 month later stating that the glass never leaked before the repair and may not have, however the repair we performed in no way caused the concern nor was intended to repair a water leak. The glass frame has rusted and that is what is causingthe leak. Perry Ford has also verified the glass frame, seal and glass is serviced in the same assembly per the Ford parts catalog. Thank you,[redacted]Service Manager Perry Ford of Poway
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted] first I whont to say thanks for bening thaer I whant to the dealer on 7 20 2015 I whent to the seeris depart ment thay sed that thay whont gowing to tuch my car tell thay talk to some whone in a rood vose thene he sead he not toching it I whent in sid on whone whos a rond I asck the seatary the olley whone whith maners she toll me that the mane giy whos gone for 3 weeks I ast to see some whone in char she had to gow look then I seen a man go in whone of the rooms I whent if he can hellp me he sad no sow hear it is in good hands I dont trust thow peppol at poway ford I whill never sepe in thaer a gene I gess I stuck payiny the lone frome my ssi and that suck thanks for the triy and good bles
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]I do not accept Perry Ford’s response. Their original diagnostic, for $110, was to determine the extent of all required repairs to the sunroof which were needed to make it serviceable; e.g., ability to open, close and integrity. They determined that it needed a rail assembly, holder control rod, sunroof frame opening assembly and new water guard per invoice on 10/09/2014. According to another Ford dealer, water shouldn’t get past the seal around the moon roof (and didn’t prior to this repair); however, if it does, the water goes into the channel and then through one of the four drains. When looking at the leak, Perry Ford initially stated that the cause of the leak was identified as the front right rubber tubing/gasket, then a screw, then a chipped glass, and then 3 rivets. We asked to see the problem, but when we got there we found that it was put back together. Interestingly, Perry Ford’s last pre-invoice states that it needs a new moon roof glass which has the seal frame attached; however, Ford Parts Department sells the glass and seal frame as separate parts. Their actions do not reflect the professionalism which we expect of any business much less a Ford dealership/service department. I want to be made whole. Perry Ford should either fix the moon roof as contracted, or reimburse me $500, which includes a $110 diagnostic fee (not performed fully) and the $390 the balance (work not performed to reasonable standards).
Regards,
[redacted]