Perry Street Lofts

I've been at this property several years, and I was quite pleased and planning on staying indefinitely. However, when the previous management team was bought out and replaced by GoldOller property management about 6 months ago, it has been one problem after another. There was problems when they first started. Our apartment portal (where maintence,rent, and most everything was handled) was non functional for over a month (yes that meant we couldn't pay rent online until it was fixed). The building dumpsters were not collected for several weeks. The office was straight up closed for a couple weeks during most business hours, with irregular hours after that. All maintenance requests that had been in process when this transfer happened were lost. There was lack of communication around parking stickers for a new towing company, and new electric fobs for the main doors. There have also been several issues that have continued since GoldOller purchased the property. There hasn't been any pest control since then. The LuxorOne package system (that we pay into every month) has been non functional. When I reached out (after 4 packages were lost in two weeks) I was told the Luxor system 'was down indefinitely'. For these last 6 months, all building packages have been left on a bench inside the main door, and a lot of packages are destroyed, misplaced, or never delivered. Any non emergency maintenance requests are extremely hit or miss. I've had a nonfunctional dishwasher waiting for maintence since before the transfer. The new online portal is the only means for written communication wiith management (if there is a contact email it is very well hidden) and I have been having problems with writing messages that say they sent, but not being shown in with the sent messages or replied too. In general the main office people seem nice, but consistently didn't seem to understand why some of these issues are pretty concerning. Today the last straw was I came home to find ALL of the packages on the bench (where they have been delivered given the lack of the package lockers) had been torn open and the contents removed or scattered. I like my neighbors, I like the building and the neighborhood. A year ago I wouldn't picture leaving. Unless stuff changes though, I can't imagine renewing my lease. I'm not somebody that writes reviews normally, but given the lack of progress with in person conversations, and the inability for written communication, I'm at a loss.

Ms [redacted] moved into apt on 3/1/On 3/she emailed to say that she saw some dead roaches and that she swept them upI told her she would be put on the pest control list for that up coming TuesdayOn 3/and 3/she emailed again to say that she was still having a problem so I then added her to the list again for treatmentI did not hear from Ms [redacted] again about any bug issues until 8/3, 8/and 8/at that time she had requested to be let out of her lease and I told her that the policy was to pay a lease break fee of months of rent, any discounts given and we had to have a day written noticeShe then asked about a transfer, our policy is if a resident does not fulfill the month lease there is a fee of $ [redacted] that would have to be paidShe was not satisfied with that responseAs of today this office has not received any documentation of a doctor visit due to the issues she stated that she had with the apartmentShe has also denied treatment from us and decided to treat her apartment herselfSince the original email she sent we have switched pest control companiesI have not heard from Ms [redacted] since 8/neither have I heard her complain about roaches.Regarding trash being left in the hallways residents are charged $ [redacted] per bag and Ms [redacted] would not know what is going on unless she works in the officeEach resident is held accountable for their actions, and each time she has requested pest control service I have addressed itHer issue is she wants to be let out of her lease with no penalty and unfortunately it will not happen unless she pays the feesMelissa B***

Ms. [redacted] moved into apt 124 on 3/1/2017. On 3/2 she emailed to say that she saw some dead roaches and that she swept them up. I told her she would be put on the pest control list for that up coming Tuesday. On 3/6 and 3/26 she emailed again to say that she was still having a problem so I...

then added her to the list again for treatment. I did not hear from Ms. [redacted] again about any bug issues until 8/3, 8/4 and 8/6 at that time she had requested to be let out of her lease and I told her that the policy was to pay a lease break fee of 2 months of rent, any discounts given and we had to have a 30 day written notice. She then asked about a transfer, our policy is if a resident does not fulfill the 12 month lease there is a fee of $[redacted] that would have to be paid. She was not satisfied with that response. As of today this office has not received any documentation of a doctor visit due to the issues she stated that she had with the apartment. She has also denied treatment from us and decided to treat her apartment herself. Since the original email she sent we have switched pest control companies. I have not heard from Ms. [redacted] since 8/6 neither have I heard her complain about roaches.Regarding trash being left in the hallways residents are charged $** per bag and Ms. [redacted] would not know what is going on unless she works in the office. Each resident is held accountable for their actions, and each time she has requested pest control service I have addressed it. Her issue is she wants to be let out of her lease with no penalty and unfortunately it will not happen unless she pays the fees. Melissa B[redacted]

Called business spoke with [redacted]. She stated that [redacted] signed a lease and moved into the apartment the beginning of June and is still living in the unit. [redacted] stated that [redacted] was offered a chance to move but she rejected the offer. [redacted] stated that they are...

willing to still allow [redacted] to move and they will waive the termination fee. If [redacted] wishes to move she needs to give a written notice stating such. [redacted] also stated that for the month treatments have been performed every week to help control the issue. Except for this past week because of the holiday. [redacted] stated that no refund will be issued because she is currently living there and if she does wish to move then them waiving the termination fee is all they can do. If she terminates the lease then nothing further will be requested from [redacted].