Perry Street Lofts

Ms [redacted] moved into apt on 3/1/On 3/she emailed to say that she saw some dead roaches and that she swept them upI told her she would be put on the pest control list for that up coming TuesdayOn 3/and 3/she emailed again to say that she was still having a problem so I then added her to the list again for treatmentI did not hear from Ms [redacted] again about any bug issues until 8/3, 8/and 8/at that time she had requested to be let out of her lease and I told her that the policy was to pay a lease break fee of months of rent, any discounts given and we had to have a day written noticeShe then asked about a transfer, our policy is if a resident does not fulfill the month lease there is a fee of $ [redacted] that would have to be paidShe was not satisfied with that responseAs of today this office has not received any documentation of a doctor visit due to the issues she stated that she had with the apartmentShe has also denied treatment from us and decided to treat her apartment herselfSince the original email she sent we have switched pest control companiesI have not heard from Ms [redacted] since 8/neither have I heard her complain about roaches.Regarding trash being left in the hallways residents are charged $ [redacted] per bag and Ms [redacted] would not know what is going on unless she works in the officeEach resident is held accountable for their actions, and each time she has requested pest control service I have addressed itHer issue is she wants to be let out of her lease with no penalty and unfortunately it will not happen unless she pays the feesMelissa B***

Ms. [redacted] moved into apt 124 on 3/1/2017. On 3/2 she emailed to say that she saw some dead roaches and that she swept them up. I told her she would be put on the pest control list for that up coming Tuesday. On 3/6 and 3/26 she emailed again to say that she was still having a problem so I...

then added her to the list again for treatment. I did not hear from Ms. [redacted] again about any bug issues until 8/3, 8/4 and 8/6 at that time she had requested to be let out of her lease and I told her that the policy was to pay a lease break fee of 2 months of rent, any discounts given and we had to have a 30 day written notice. She then asked about a transfer, our policy is if a resident does not fulfill the 12 month lease there is a fee of $[redacted] that would have to be paid. She was not satisfied with that response. As of today this office has not received any documentation of a doctor visit due to the issues she stated that she had with the apartment. She has also denied treatment from us and decided to treat her apartment herself. Since the original email she sent we have switched pest control companies. I have not heard from Ms. [redacted] since 8/6 neither have I heard her complain about roaches.Regarding trash being left in the hallways residents are charged $** per bag and Ms. [redacted] would not know what is going on unless she works in the office. Each resident is held accountable for their actions, and each time she has requested pest control service I have addressed it. Her issue is she wants to be let out of her lease with no penalty and unfortunately it will not happen unless she pays the fees. Melissa B[redacted]

Called business spoke with [redacted]. She stated that [redacted] signed a lease and moved into the apartment the beginning of June and is still living in the unit. [redacted] stated that [redacted] was offered a chance to move but she rejected the offer. [redacted] stated that they are...

willing to still allow [redacted] to move and they will waive the termination fee. If [redacted] wishes to move she needs to give a written notice stating such. [redacted] also stated that for the month treatments have been performed every week to help control the issue. Except for this past week because of the holiday. [redacted] stated that no refund will be issued because she is currently living there and if she does wish to move then them waiving the termination fee is all they can do. If she terminates the lease then nothing further will be requested from [redacted].