Tell us why here...We thank you for the opportunity to respond to this complaintWe are familiar with this situation and, as we had explained to the complainant, feel that we have done no wrong in this instanceAs outlined, when this vehicle was brought to another dealer for service work, they contended that they had issues removing the lug nuts due to over-torqueing of all the wheels and had to cut off three of the nuts on the front left wheel in the processIt is helpful to understand the recent history of service on the vehicle in questionIn July of this year, we removed all four wheels to do a tire rotationApproximately one month later, the two rear tires were removed and replaced at our shop without incidentAs we understand it, the complainant since moved to [redacted] and several months later experienced problems when a dealership attempted to remove the wheelsThis dealer alleged that all four of the wheels’ lug nuts had been previously over-tightened to the point that they had to be cut off one of the wheels in order to be removedThe fact that only three lug nuts on one wheel had to be cut suggests to us that there may have been technician error in removing the nutsIf all wheels were over tightened, it would stand to reason that there would have been problems with more of the lug nuts (there are twenty in total) being damaged on the other three wheels Furthermore, it was the left front wheel’s lug nuts that were damaged during removalWe had only removed the rear wheels on our last service, again without incidentIf all wheels had been over tightened, it would be logical to conclude that we would have had the same problem removing the nuts from the rear wheels when serviced in AugustFinally, we believe it is noteworthy to point out that prior to the vehicle being serviced at the dealership in [redacted] , we had removed and replaced all four wheels on this vehicle seven times over the course of years, all without incident.As such, we strongly believe that this damage was not related to technician error on our part and feel we are not responsible for any reimbursement for services to the customerIn the interest of customer goodwill, however, we would offer to send the complainant a $gift card but would respectfully suggest any other potential settlement be pursued through the dealer in [redacted]
Dear Mrs ***,We really dont know how to respond to [redacted] 's response to your office she informed us that she was 100% satisfied wnen she picked up her vehicle. Ms [redacted] came to us days after buying her car and said she had an issue with the appearence of her vehicles paint. Even though this is not covered under any type of warranty Blasius agreed to try and satisfy Ms [redacted] 's concern about the color variation. We supplied Ms [redacted] with a rental car at no cost, we did not charge her any money for any repairs or changes in color variation, Blasius even paid Ms [redacted] 's car payment for her. We feel terrible that Ms [redacted] is now telling the BBB that she is still upset. We can not however replace Ms [redacted] s vehicle because she is not happy with the color.Blasius Chevrolet always goes above and beyond in treating our customers with the respect they deserve. We appreciate every single customer that has ever purchased a vehicle from us or serviced their vehicle in our service department. Making our customers satisfied and happy is our #1 mission.As always Ms [redacted] can conatct me at any time at ###-###-#### [redacted]
From: J** *** ***] Sent: Wednesday, March 15, 6:PM To* *** Subject: regarding complaint ID#*** In regards to complaint between *** *** *** * *** ***) The complaint has been settled through the
business. Thank you *** *** *** *** ***
Dear Revdex.com,I have been informed that Ms ***'s vehicle has been repaired and she informed our Manager Stever B*** that she was completly satisified.Ms *** did have some valid concerns and we tried to address them as best as possibleBlasius supplied Ms *** with a rental vehicle at no
charge and we even paid her payment on her vehicle We are sorry she was inconveinced and we strive for 100% customer satisfactionWe thank her for her patience and understanding.If you have any questions please contact me at any time.Sincerely,*** ***
Complaint: ***
I am rejecting this response because:
I never told Steve, or anyone, that I was completely satisfied I paid 29,for a car that is still two different colors of red The rim that they said they repaired looks awfulWhen the car was ready to be picked up, I asked Steve if it was one color, His reply was "its as good as its going to get" , when I bought the car Steve said I will ne 100% satisfied or he will put me in a different car This dealership has done nothing but lie! Steve is very rude, doesn't return phone calls, and did not keep his word I am far from satisfied !
Sincerely,
*** ***
Tell us why here...We thank you for the opportunity to respond to this complaintWe are familiar with this situation and, as we had explained to the complainant, feel that we have done no wrong in this instanceAs outlined, when this vehicle was brought to another dealer for service work, they
contended that they had issues removing the lug nuts due to over-torqueing of all the wheels and had to cut off three of the nuts on the front left wheel in the process. It is helpful to understand the recent history of service on the vehicle in questionIn July of this year, we removed all four wheels to do a tire rotationApproximately one month later, the two rear tires were removed and replaced at our shop without incidentAs we understand it, the complainant since moved to *** *** and several months later experienced problems when a dealership attempted to remove the wheelsThis dealer alleged that all four of the wheels’ lug nuts had been previously over-tightened to the point that they had to be cut off one of the wheels in order to be removedThe fact that only three lug nuts on one wheel had to be cut suggests to us that there may have been technician error in removing the nutsIf all wheels were over tightened, it would stand to reason that there would have been problems with more of the lug nuts (there are twenty in total) being damaged on the other three wheels Furthermore, it was the left front wheel’s lug nuts that were damaged during removalWe had only removed the rear wheels on our last service, again without incidentIf all wheels had been over tightened, it would be logical to conclude that we would have had the same problem removing the nuts from the rear wheels when serviced in AugustFinally, we believe it is noteworthy to point out that prior to the vehicle being serviced at the dealership in *** ***, we had removed and replaced all four wheels on this vehicle seven times over the course of years, all without incident.As such, we strongly believe that this damage was not related to technician error on our part and feel we are not responsible for any reimbursement for services to the customerIn the interest of customer goodwill, however, we would offer to send the complainant a $gift card but would respectfully suggest any other potential settlement be pursued through the dealer in *** ***
Dear Mrs ***,We really dont know how to respond to *** ***'s response to your office she informed us that she was 100% satisfied wnen she picked up her vehicle. Ms *** came to us days after buying her car and said she had an issue with the appearence of her vehicles paint Even though this is not covered under any type of warranty Blasius agreed to try and satisfy Ms ***'s concern about the color variation. We supplied Ms *** with a rental car at no cost, we did not charge her any money for any repairs or changes in color variation, Blasius even paid Ms ***'s car payment for her. We feel terrible that Ms *** is now telling the Revdex.com that she is still upset We can not however replace Ms ***s vehicle because she is not happy with the color.Blasius Chevrolet always goes above and beyond in treating our customers with the respect they deserveWe appreciate every single customer that has ever purchased a vehicle from us or serviced their vehicle in our service department. Making our customers satisfied and happy is our #mission.As always Ms *** can conatct me at any time at ###-###-####*** ***
We are attempting to work with this customer through our sister store and sincerely regret that she felt she was not treated well at our main store and offer that apologyAs noted in the complaint, a number of personnel at the dealership have attempted to reach out to the customer in an attempt to
determine exactly what happened and to try to see if we could correct any problemsThe latest contact has been from the Service Manager at our *** Avenue store, who has spoken with the customer and has an appointment to see her on August We are hopeful any remaining issues can be fully resolved at that time
Tell us why here...We thank you for the opportunity to respond to this complaintWe are familiar with this situation and, as we had explained to the complainant, feel that we have done no wrong in this instanceAs outlined, when this vehicle was brought to another dealer for service work, they contended that they had issues removing the lug nuts due to over-torqueing of all the wheels and had to cut off three of the nuts on the front left wheel in the processIt is helpful to understand the recent history of service on the vehicle in questionIn July of this year, we removed all four wheels to do a tire rotationApproximately one month later, the two rear tires were removed and replaced at our shop without incidentAs we understand it, the complainant since moved to [redacted] and several months later experienced problems when a dealership attempted to remove the wheelsThis dealer alleged that all four of the wheels’ lug nuts had been previously over-tightened to the point that they had to be cut off one of the wheels in order to be removedThe fact that only three lug nuts on one wheel had to be cut suggests to us that there may have been technician error in removing the nutsIf all wheels were over tightened, it would stand to reason that there would have been problems with more of the lug nuts (there are twenty in total) being damaged on the other three wheels Furthermore, it was the left front wheel’s lug nuts that were damaged during removalWe had only removed the rear wheels on our last service, again without incidentIf all wheels had been over tightened, it would be logical to conclude that we would have had the same problem removing the nuts from the rear wheels when serviced in AugustFinally, we believe it is noteworthy to point out that prior to the vehicle being serviced at the dealership in [redacted] , we had removed and replaced all four wheels on this vehicle seven times over the course of years, all without incident.As such, we strongly believe that this damage was not related to technician error on our part and feel we are not responsible for any reimbursement for services to the customerIn the interest of customer goodwill, however, we would offer to send the complainant a $gift card but would respectfully suggest any other potential settlement be pursued through the dealer in [redacted]
Dear Mrs ***,We really dont know how to respond to [redacted] 's response to your office she informed us that she was 100% satisfied wnen she picked up her vehicle. Ms [redacted] came to us days after buying her car and said she had an issue with the appearence of her vehicles paint. Even though this is not covered under any type of warranty Blasius agreed to try and satisfy Ms [redacted] 's concern about the color variation. We supplied Ms [redacted] with a rental car at no cost, we did not charge her any money for any repairs or changes in color variation, Blasius even paid Ms [redacted] 's car payment for her. We feel terrible that Ms [redacted] is now telling the BBB that she is still upset. We can not however replace Ms [redacted] s vehicle because she is not happy with the color.Blasius Chevrolet always goes above and beyond in treating our customers with the respect they deserve. We appreciate every single customer that has ever purchased a vehicle from us or serviced their vehicle in our service department. Making our customers satisfied and happy is our #1 mission.As always Ms [redacted] can conatct me at any time at ###-###-#### [redacted]
From: J** *** ***] Sent: Wednesday, March 15, 6:PM To* *** Subject: regarding complaint ID#*** In regards to complaint between *** *** *** * *** ***) The complaint has been settled through the
business. Thank you *** *** *** *** ***
Dear Revdex.com,I have been informed that Ms ***'s vehicle has been repaired and she informed our Manager Stever B*** that she was completly satisified.Ms *** did have some valid concerns and we tried to address them as best as possibleBlasius supplied Ms *** with a rental vehicle at no
charge and we even paid her payment on her vehicle We are sorry she was inconveinced and we strive for 100% customer satisfactionWe thank her for her patience and understanding.If you have any questions please contact me at any time.Sincerely,*** ***
Complaint: ***
I am rejecting this response because:
I never told Steve, or anyone, that I was completely satisfied I paid 29,for a car that is still two different colors of red The rim that they said they repaired looks awfulWhen the car was ready to be picked up, I asked Steve if it was one color, His reply was "its as good as its going to get" , when I bought the car Steve said I will ne 100% satisfied or he will put me in a different car This dealership has done nothing but lie! Steve is very rude, doesn't return phone calls, and did not keep his word I am far from satisfied !
Sincerely,
*** ***
Tell us why here...We thank you for the opportunity to respond to this complaintWe are familiar with this situation and, as we had explained to the complainant, feel that we have done no wrong in this instanceAs outlined, when this vehicle was brought to another dealer for service work, they
contended that they had issues removing the lug nuts due to over-torqueing of all the wheels and had to cut off three of the nuts on the front left wheel in the process. It is helpful to understand the recent history of service on the vehicle in questionIn July of this year, we removed all four wheels to do a tire rotationApproximately one month later, the two rear tires were removed and replaced at our shop without incidentAs we understand it, the complainant since moved to *** *** and several months later experienced problems when a dealership attempted to remove the wheelsThis dealer alleged that all four of the wheels’ lug nuts had been previously over-tightened to the point that they had to be cut off one of the wheels in order to be removedThe fact that only three lug nuts on one wheel had to be cut suggests to us that there may have been technician error in removing the nutsIf all wheels were over tightened, it would stand to reason that there would have been problems with more of the lug nuts (there are twenty in total) being damaged on the other three wheels Furthermore, it was the left front wheel’s lug nuts that were damaged during removalWe had only removed the rear wheels on our last service, again without incidentIf all wheels had been over tightened, it would be logical to conclude that we would have had the same problem removing the nuts from the rear wheels when serviced in AugustFinally, we believe it is noteworthy to point out that prior to the vehicle being serviced at the dealership in *** ***, we had removed and replaced all four wheels on this vehicle seven times over the course of years, all without incident.As such, we strongly believe that this damage was not related to technician error on our part and feel we are not responsible for any reimbursement for services to the customerIn the interest of customer goodwill, however, we would offer to send the complainant a $gift card but would respectfully suggest any other potential settlement be pursued through the dealer in *** ***
Dear Mrs ***,We really dont know how to respond to *** ***'s response to your office she informed us that she was 100% satisfied wnen she picked up her vehicle. Ms *** came to us days after buying her car and said she had an issue with the appearence of her vehicles paint Even though this is not covered under any type of warranty Blasius agreed to try and satisfy Ms ***'s concern about the color variation. We supplied Ms *** with a rental car at no cost, we did not charge her any money for any repairs or changes in color variation, Blasius even paid Ms ***'s car payment for her. We feel terrible that Ms *** is now telling the Revdex.com that she is still upset We can not however replace Ms ***s vehicle because she is not happy with the color.Blasius Chevrolet always goes above and beyond in treating our customers with the respect they deserveWe appreciate every single customer that has ever purchased a vehicle from us or serviced their vehicle in our service department. Making our customers satisfied and happy is our #mission.As always Ms *** can conatct me at any time at ###-###-####*** ***
We are attempting to work with this customer through our sister store and sincerely regret that she felt she was not treated well at our main store and offer that apologyAs noted in the complaint, a number of personnel at the dealership have attempted to reach out to the customer in an attempt to
determine exactly what happened and to try to see if we could correct any problemsThe latest contact has been from the Service Manager at our *** Avenue store, who has spoken with the customer and has an appointment to see her on August We are hopeful any remaining issues can be fully resolved at that time