Personable Claims Services Inc

Dear Mr***
Administrator for Plaza Indemnity
Insurance Company
P.OBox
Irvine, CA
We received a letter from the Revdex.com expressing concern regarding the above referenced claim
Personable Claims is the Claims
administrator for Plaza Indemnity Insurance CompanyWe have reviewed the file
and take this opportunity to comment
We received the report of your claim on June 3, Unfortunately, the phone number that was reported was
317-629-which turns out was incorrect and we were unable to contact you by phoneOn June 6, 2014, we
tried to contact your carrier State Farm, to possibly obtain additional informationWe were left on hold for a very
long time and were not able to reach anyoneWe also sent you a contact letter on June 9th, 2014, and provided
our contact information
On June 13, 2014, you called us back and spoke with the adjuster *** ***You expressed concern that you
had not been contacted before and understandably soYou wanted to make a claim for the car seats only as you
declared there was no damage to your vehicle and no one was injuredThe adjuster Mr*** requested a
receipt or proof of purchase to meet your demand of $for each child seatYou advised him you did not have it
and he advised that without any receipt or identifying information, we would pay for the cost of a "basic" seat at
$each for a total of $
The adjuster advised we would consider more should you find additional information on the child seats laterA payment
of $was issued to you the same day on, June 13, 2014. You called back the same day, June 13, 2014, and spoke
with *** ***, the Claims ManagerYou had additional identifying information for the car seatsWe honored it and issued
an additional check for $for a grand total of $
The check was issued the same day, June 13, 2014.Since you declare that there was no damage to your vehicle and your wife
and children were not injured, we are not able to consider your demand of $17,Please contact us should you need additional assistance
Sincerely,
*** ***
V.PClaims-West
Personable Claim Services Inc
949-379-

August 17, 2015
 
[redacted]
Revdex.com of San Diego, Orange
& Imperial Counties
4747 Viewridge Ave. Suite #200
San Diego, CA  92123
 
 
Re:  Consumer Complaint ID#:
[redacted]
       ...

Complainant:  [redacted]
        Our insured:  [redacted]
        Driver:  [redacted]
        Date of Loss:  6/16/15
        Claim #:  [redacted]
 
 
Dear [redacted],
 
On June 26th, we received a report of a loss involving [redacted]
[redacted].  The reporting
party was [redacted].    Unfortunately,
the driver [redacted] is not listed on our policy.  Furthermore, the police report indicates that
our insured was on his way to “deliver” bread at the time of the accident.  This would give rise to a second coverage
issue on this file.  Furthermore, the
police report indicates that the vehicle that [redacted] was driving is owned by
him.  If that is the case, then that
gives rise to a 3d coverage issue for garaging address.
 
On June 29th, we notified Ms. [redacted] in writing that we were
conducting a “coverage investigation” and that we were not in the position to
move forward with payment of her damages. 
We encouraged her to explore coverage with her own carrier in order to
mitigate her damages.
 
During the course of our investigation, we found that the phone numbers
for our insured were not in service and the addresses he provided led us to an
“open field” with no homes in sight.  We
have run search records to try to locate them and the results have been
negative.  We also called his agent
hoping to get some assistance but they had no new information.
 
At this time, we are trying to reach the officer who took the
report.  He allegedly went to our
insured’s house and spoke with the driver. 
We are very interested to know what address he went to.   Without speaking to our insured to clear-up the
coverage issues, we are not able to confirm coverage at this time and as such,
not able to pay for her damages.  I have
contacted Ms. [redacted] to explain this at length.
 
 
 
 Please let us know if you have any additional questions or concerns.
 
 
 
Sincerely,
 
 
 
 
[redacted]
V.P. Claims West
Personable Claim Services
949-[redacted]

August 17, 2015

size="3">
 
[redacted]
Revdex.com of San Diego, Orange
& Imperial Counties
4747 Viewridge Ave. Suite #200
San Diego, CA  92123
 
 
Re:  Consumer Complaint ID#:
[redacted]
        Complainant:  [redacted]
        Our insured:  [redacted]
        Driver:  [redacted]
        Date of Loss:  6/16/15
        Claim #:  [redacted]
 
 
Dear [redacted],
 
On June 26th, we received a report of a loss involving [redacted].  The reporting
party was [redacted].    Unfortunately,
the driver [redacted] is not listed on our policy.  Furthermore, the police report indicates that
our insured was on his way to “deliver” bread at the time of the accident.  This would give rise to a second coverage
issue on this file.  Furthermore, the
police report indicates that the vehicle that [redacted] was driving is owned by
him.  If that is the case, then that
gives rise to a 3d coverage issue for garaging address.
 
On June 29th, we notified Ms. [redacted] in writing that we were
conducting a “coverage investigation” and that we were not in the position to
move forward with payment of her damages. 
We encouraged her to explore coverage with her own carrier in order to
mitigate her damages.
 
During the course of our investigation, we found that the phone numbers
for our insured were not in service and the addresses he provided led us to an
“open field” with no homes in sight.  We
have run search records to try to locate them and the results have been
negative.  We also called his agent
hoping to get some assistance but they had no new information.
 
At this time, we are trying to reach the officer who took the
report.  He allegedly went to our
insured’s house and spoke with the driver. 
We are very interested to know what address he went to.   Without speaking to our insured to clear-up the
coverage issues, we are not able to confirm coverage at this time and as such,
not able to pay for her damages.  I have
contacted Ms. [redacted] to explain this at length.
 
 
 
 Please let us know if you have any additional questions or concerns.
 
 
 
Sincerely,
 
 
 
 
[redacted]
V.P. Claims West
Personable Claim Services
949-[redacted]

Review: Auto Accident - hit and run non-injury, just vehicle damage - hit and run driver tracked down by photo of license plate; insured by Fiesta Auto Insurance. Fiesta Auto claim handled by Personable Claims Services (PCS) out of Irvine, CA. - PCS contacted my insurance agent Geico and also me directly stating claim was denied because they couldn't "confirm" accident/loss. However, police report states CHP officer went to registered vehicle owners location, owner not home, but damaged vehicle in driveway. Days later, driver (not owner) appeared at CHP station to state his side of story and also showed insurance on vehicle to officer. - When I received insurance info from CHP, I contacted Fiesta and they confirmed insurance was indeed in effect at that time. Bottom line, Fiesta refuses to pay for claim because they state they can't confirm coverage of loss with the insured (owner won't return their call - that was stated to me over the phone). Per the CHP report, damage was confirmed by officer. Per vehicle code section 17150, the owner of the vehicle is liable and they need to pay.Desired Settlement: Refund of $500 deductible I had to pay, and I am sure Gieco would like reimbursement of vehicle repairs made in the amount of approx. $5,000

Business

Response:

August 17, 2015

Revdex.com of San Diego, Orange

& Imperial Counties

4747 Viewridge Ave. Suite #200

San Diego, CA 92123

Re: Consumer Complaint ID#:

Complainant: [redacted]

Our insured: [redacted]

Driver: [redacted]

Date of Loss: 6/16/15

Claim #: [redacted]

Dear [redacted],

On June 26th, we received a report of a loss involving [redacted]. The reporting

party was [redacted]. Unfortunately,

the driver [redacted] is not listed on our policy. Furthermore, the police report indicates that

our insured was on his way to “deliver” bread at the time of the accident. This would give rise to a second coverage

issue on this file. Furthermore, the

police report indicates that the vehicle that [redacted] was driving is owned by

him. If that is the case, then that

gives rise to a 3d coverage issue for garaging address.

On June 29th, we notified Ms. [redacted] in writing that we were

conducting a “coverage investigation” and that we were not in the position to

move forward with payment of her damages.

We encouraged her to explore coverage with her own carrier in order to

mitigate her damages.

During the course of our investigation, we found that the phone numbers

for our insured were not in service and the addresses he provided led us to an

“open field” with no homes in sight. We

have run search records to try to locate them and the results have been

negative. We also called his agent

hoping to get some assistance but they had no new information.

At this time, we are trying to reach the officer who took the

report. He allegedly went to our

insured’s house and spoke with the driver.

We are very interested to know what address he went to. Without speaking to our insured to clear-up the

coverage issues, we are not able to confirm coverage at this time and as such,

not able to pay for her damages. I have

contacted Ms. [redacted] to explain this at length.

Please let us know if you have any additional questions or concerns.

Sincerely,

V.P. Claims West

Personable Claim Services

949-[redacted]

Review: My dispute with Personable Claims Services, Inc. begins with a vehicle accident. On May 30, 2014 my vehicle was struck by an individual insured with Personable. My wife and my two youngest children were passengers during the occurrence, fortunately no personal damage was sustained to my family or to the vehicle however I took the individual's information anyway so I could file for record keeping purposes. In accordance with California law any children that are passengers in a vehicle that is hit are required to have their car seats replaced. After filing with my insurance company, State Farm, I was told that I could make contact with Personable to discuss compensation for my claim. I called [redacted] on June 3, 2014 at 4:41 P.M. to submit my information for compensation. The representative had told me that someone would be making contact with me within 48 hours. I asked if any additional information was required and they had stated there was not. After nearly a week of not hearing from Personable I filed a complaint with the Dept of Insurance and called Personable to see what had happened. I was told that Mr. [redacted] was handling my case and they gave me his number. I called [redacted] number, on June 10, 2014 at 5:08 P.M. [redacted] had left for the day, so I left a message with my contact information in an attempt to see what was going on. After no response I called the same number on June 13 at 12:09 P.M. and spoke with [redacted] to clarify my claim. He had given me excuses as to why he didn't call, saying the wrong information was taken initially; he was rude, interrupted me on several occasions, and accused me "twisting his words." I then spoke with his supervisor Mr. [redacted]e due to Mr. [redacted] lack of professionalism. The Dept of Insurance stated they will let Personable deal with the claim and from there I received notice on July 8, 2014 from the Dept of Insurance and [redacted] I spoke with [redacted] on July 11.Desired Settlement: Unfortunately [redacted] and I were unable to agree on any settlement amount. I wish to be compensated for my children's awful experience, my time and effort in correcting Personable's mistakes, and dealing with unprofessional individuals. I truly feel from the way that this case was poorly managed that I was not taken serious. I am a victim to circumstance who dealt with an Agency that places excuses above individuals. I initially requested a compensation amount of $17,379 which I stand by.

Business

Response:

Dear Mr. [redacted]

Administrator for Plaza Indemnity

Insurance Company

P.O. Box 14580

Irvine, CA 92623

We received a letter from the Revdex.com expressing concern regarding the above referenced claim.

Personable Claims is the Claims administrator for Plaza Indemnity Insurance Company. We have reviewed the file

and take this opportunity to comment.

We received the report of your claim on June 3, 2014. Unfortunately, the phone number that was reported was

317-629-9110 which turns out was incorrect and we were unable to contact you by phone. On June 6, 2014, we

tried to contact your carrier State Farm, to possibly obtain additional information. We were left on hold for a very

long time and were not able to reach anyone. We also sent you a contact letter on June 9th, 2014, and provided

our contact information.

On June 13, 2014, you called us back and spoke with the adjuster [redacted]. You expressed concern that you

had not been contacted before and understandably so. You wanted to make a claim for the car seats only as you

declared there was no damage to your vehicle and no one was injured. The adjuster Mr. [redacted] requested a

receipt or proof of purchase to meet your demand of $200 for each child seat. You advised him you did not have it

and he advised that without any receipt or identifying information, we would pay for the cost of a "basic" seat at

$85.00 each for a total of $170.00.

The adjuster advised we would consider more should you find additional information on the child seats later. A payment

of $170.00 was issued to you the same day on, June 13, 2014. You called back the same day, June 13, 2014, and spoke

with [redacted], the Claims Manager. You had additional identifying information for the car seats. We honored it and issued

an additional check for $209.98 for a grand total of $379.98.

The check was issued the same day, June 13, 2014.Since you declare that there was no damage to your vehicle and your wife

and children were not injured, we are not able to consider your demand of $17,379.00. Please contact us should you need additional assistance.

Sincerely,

V.P. Claims-West

Personable Claim Services Inc.

949-379-8606