Personal Rehabilitation Pc

Re: Letter of Complaint: Revdex.comFrom: [redacted] , CEORe: Client Encounter: Dates of Service: 10/9/13-12/27/13To Whom it May Concern: 2/24/15In response to the submitted complaint (attached) (for the purpose of privacy, the complainant will be referred to as “the client”):The client’s account was turned over to our collection agency on 12/17/14, one year after completion of treatment and failure to comply with the clinic financial policy, which she signed at her first appointmentThe client’s insurance company sent payment for physical therapy services provided in good faith by our clinic, directly to the client The patient was instructed to bring these checks and insurance forms to the clinic to satisfy her bill She brought in several of these payments but kept and cashed several of the payments for her personal useThe amount owing on her account is monies that she was paid, and kept, for physical therapy services provided by our clinic She did this knowingly ( the checks she was cashing, depositing and spending were payments for her physical therapy services) as evidenced by her having previously provided the payments and insurance forms to our clinic rather than keep these monies for her personal useNumerous efforts were made to contact and correct this issue including, in October of 2014, the establishment of a payment agreement which the client failed to honor The consequence of failing to honor a payment plan is the account being turned over to collections and this is clearly stated in the agreementFurther efforts were made to collect payment including several phone calls over two additional months It was determined that more than adequate effort had been expended over a one year period to collect monies that the client had been paid and kept for personal use It was stated to the client that she would not have an account balance nor have been sent to collections had she continued to bring in these payments rather than keep them for her personal useThe client may complain about incomplete accounting data in her account, however, because this information was sent directly to the client, our clinic had no access to it unless and until she brought it to the clinic as instructed It was not until after her account had been sent to collections that she sent missing information necessary to finalize her accountOnce we send an account to collections we are advised not to remove it unless we receive full payment This opportunity was presented to the client and she was unable to exercise this option At that point we informed her that all future account questions must be directed to the collection agencyTotal amount due with interest and fees: $1842.77.This is an unfortunate situation, but I feel strongly that our clinic and staff have provided services to the client in good faith We gave the patient one year to correct and settle her account prior to sending her account to collection and worked with her to establish an affordable payment plan which she failed to honor Again, this would not have become an issue had the client not cashed checks and kept money she knew was meant to cover her physical therapy services Had she turned over this money she would have a zero balance.Please let me know if you require additional information.Yours Respectfully, [redacted] , PTCEO Personal Rehabilitation Center, PC

f [redacted] From: Mail Delivery Subsystem <[email protected]>Date: Thu, Mar 5, 2015 at 4:44 PM [redacted] ID: [redacted] Response to additional concerns:The fact remains that this client knowingly kept payment from her insurancecompany made for her physical therapy services and used this money forpersonal use, essentially profiting from her physical therapy. As theprovider of these services, we are legally entitled to pursue this patientfor the monies owed and assigned by her insurer. Would the patient have brought all of these checks in to pay for herservices, her account would be at a zero balance. Her insurance coveredher care, and paid for these services. The patient however chose not topay our clinic.We have provided over one year for this client to correct her account whichis more than industry norms. We have extensive documentation ofcommunication attempts over this period of time. As noted, in ourprevious response, the patient had received documentation that was neededfor reconciling her account which she did not provide to our clinic until late in this process.We are unable to offer any additional resolution as we have turned theaccount over to a collection agency at this time, which is our legal rightwith regards to collection of payment. The patient may now deal directlywith this company.We regret any stress this may have caused the patient, but feel that wehave extended every possible effort to avoid this situation.On Wed, Feb 25, 2015 at 3:37 PM, [redacted] wrote:> Reply regarding complaint ID [redacted] >--Best- [redacted] , PTCEO*"The Physical Therapy provider of choice for the Roaring Fork Valley"*personalrehabilitation.com*The information contained in this e-mail is confidential, privileged, orotherwise protected from disclosure. It is intended only for the use of theauthorized individual as indicated in the e-mail. Any unauthorizeddisclosure, copying, distribution or taking of any action based on thecontents of this material is strictly prohibited. Review by any individual

Complaint: [redacted]
I am rejecting this response because:I feel I'm still been ripoff by this provider, I had clear that I was going to owe them an amount but it's not clear weather I'm been charge the right amount since the incompetent accounting system or person incharge mess up since the begining by telling me I only gave them 4 checks when I had brought them more then that and I had to prove that they did cash them unesesary time phone calls and stressfull situacion, after I had to be side by side with their personal to clear each statement still am not serten or clear on me been charge right, after turning me to collection wish I did not know till january and I had left the a message saying when my payment was going to be done and I was refuse the payment and she said I had to pay the total the same day I said I could in a couple of weeks when I got my taxes she said no so I don't see where she sais that they give me the extra two month to pay the total is not true as I call on jan 5 or 8 I think and was told that they couldn't wait two more weeks I have witnesses that can said how much stress this was and still is for me even they heard me living the message for the provider it qas their place that force me to go this far if they only had been more clear since the begining this wouldn't had happen don't know what to do  very stress .
Regards,
[redacted]

f[redacted]
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From: Mail Delivery Subsystem <[email protected]>Date: Thu, Mar 5, 2015 at 4:44 PM[redacted]
[redacted]   ID: [redacted]Response to  additional concerns:The fact remains that this client knowingly kept payment from her insurancecompany made for her physical therapy services and used this money forpersonal use, essentially profiting from her physical therapy.  As theprovider of these services, we are legally entitled to pursue this patientfor the monies owed and assigned by her insurer. Would the patient have brought all of these checks in to pay for herservices, her account would be at a zero balance.  Her insurance coveredher care, and paid for these services.  The patient however chose not topay our clinic.We have provided over one year for this client to correct her account whichis more than industry norms.  We have extensive documentation ofcommunication attempts over this period of time.   As noted, in ourprevious response, the patient had received documentation that was neededfor reconciling her account which she did not provide to our clinic until late in this process.We are unable to offer any additional resolution as we have turned theaccount over to a collection agency at this time, which is our legal rightwith regards to collection of payment.  The patient may now deal directlywith this company.We regret any stress this may have caused the patient, but feel that wehave extended every possible effort to avoid this situation.On Wed, Feb 25, 2015 at 3:37 PM, [redacted] wrote:> Reply regarding complaint ID [redacted]>--Best-[redacted], PTCEO*"The Physical Therapy provider of choice for the Roaring Fork Valley"*personalrehabilitation.com*The information contained in this e-mail is confidential, privileged, orotherwise protected from disclosure. It is intended only for the use of theauthorized individual as indicated in the e-mail. Any unauthorizeddisclosure, copying, distribution or taking of any action based on thecontents of this material is strictly prohibited. Review by any individual

Re:  Letter of Complaint: Revdex.comFrom:  [redacted], CEORe:  Client Encounter:  Dates of Service: 10/9/13-12/27/13To Whom it May Concern: 2/24/15In response to the submitted complaint...

(attached) (for the purpose of privacy, the complainant will be referred to as “the client”):1. The client’s account was turned over to our collection agency on 12/17/14, one year after completion of treatment and failure to comply with the clinic financial policy, which she signed at her first appointment.2. The client’s insurance company sent payment for physical therapy services provided in good faith by our clinic, directly to the client.  The patient was instructed to bring these checks and insurance forms to the clinic to satisfy her bill.  She brought in several of these payments but kept and cashed several of the payments for her personal use.3. The amount owing on her account is monies that she was paid, and kept, for physical therapy services provided by our clinic.  She did this knowingly ( the checks she was cashing, depositing and spending were payments for her physical therapy services) as evidenced by her having previously provided the payments and insurance forms to our clinic rather than keep these monies for her personal use.4. Numerous efforts were made to contact and correct this issue including, in October of 2014, the establishment of a payment agreement which the client failed to honor.  The consequence of failing to honor a payment plan is the account being turned over to collections and this is clearly stated in the agreement.5. Further efforts were made to collect payment including several phone calls over two additional months.  6. It was determined that more than adequate effort had been expended over a one year period to collect monies that the client had been paid and kept for personal use.  It was stated to the client that she would not have  an account balance nor have been sent to collections had she continued to bring in these payments rather than keep them for her personal use.7. The client may complain about incomplete accounting data in her account, however, because this information was sent directly to the client, our clinic had no access to it unless and until she brought it to the clinic as instructed.  It was not until after her account had been sent to collections that she sent missing information necessary to finalize her account.8. Once we send an account to collections we are advised not to remove it unless we receive full payment.  This opportunity was presented to the client and she was unable to exercise this option.  At that point we informed her that all future account questions must be directed to the collection agency.9. Total amount due with interest and fees: $1842.77.This is an unfortunate situation, but I feel strongly that our clinic and staff have provided services to the client in good faith.  We gave the patient one year to correct and settle her account prior to sending her account to collection and worked with her to establish an affordable payment plan which she failed to honor.  Again, this would not have become an issue had the client not cashed checks and kept money she knew was meant to cover her physical therapy services.  Had she turned over this money she would have a zero balance.Please let me know if you require additional information.Yours Respectfully,[redacted], PTCEO Personal Rehabilitation Center, PC