Personal Touch 4u

My husband and I hired Personal Touch 4U for a painting job It turned out that we needed carpentry repair and drywall repair tooHe did a wonderful job for a reasonable priceWe recommend him!

[redacted] stated on June 22, he would personally finish a painting job that was suppose to be completed on June 14, [redacted] was paid for the services but has failed to return to finish the projectWe have reached out to him several times and he has not return any calls or messages

I live in a small community of homesPersonal Touch U was contracted to stain the cedar wood exteriors and paint the exteriors of of the homesAndy provided competitive bids that were accepted by the ownersWe had at different times in the past had hired painters to complete the jobs with varying degrees of quality Andy's team were the most thorough and conscientious painters we ever employedThey provided carpentry services to areas where cedar siding was worn and needed replacing; they matched the mandated community colors and where flexibility was allowed, suggested complementary accent colorsThey left each owner with cans of color to match each stain used on their home

Initial Business Response / [redacted] (1000, 5, 2014/07/01) */ Contact Email: [redacted] @gmail.com I was working in a unit near ***'s home and she requested an estimate for a number of rooms to be paintedI have attached my original estimate ($1,791.25) [redacted] told me she could not afford that amount and because it was a slow season, I decided to make her a dealThe adjusted estimate is also attached ($1,180)The total difference was approximately 34% of the original estimate Upon completing the work, there were a couple of touch ups that needed to be doneI had picked up some work from another contractor and was short handed, which caused a delay in my getting back to ***I apologized and offered a two day window with which we could complete the remaining touch ups, which I estimated to take 1-hoursI understand that [redacted] works during the day, but when I worked at her house previously, she was home at least half of the day every daySo I figured it wouldn't be a problemShe did not offer me an alternative date to complete the touch upsInstead, she only requested a paid receiptI believe this was on a FridayI intended to respond the following Monday, but before I got home she had already sent me expletive text messages about the paid receiptI can provide copies of the text messages if neededI promptly sent her receipt that eveningThe next day, without checking her email, she sent me more threatening text messages Aside from the touch ups, when I last was at her home, the work was completedShe later sent pictures with the letter she refers to in her complaint which do not reflect the condition of the job when I leftI NEVER LEFT ANY EXPOSED WIRES IN HER HOMEShe asked me several times to change a light fixture, but I wouldn't agree to do it because I'm not comfortable with doing electrical work without an electrician on site There was an excessive amount of patch work to be completed in ***'s house, which was reflected in my first estimate [redacted] seems to want to hold my feet to the fire for every little imperfection while at same time forgetting that I went above and beyond in other areas of this jobFor example, I stayed late on a Friday to assemble furniture that was delivered that day so she could use her living room for the weekend, I painted an extra accent wall in her kitchen, and I color schemed the rooms I was painting (which she was very pleased with) Originally in the letter [redacted] sent me, she requested a refund of $for the 1-hours of touch upsNow she's requesting almost $If you combine $with the $discount I gave her, that's $off of a $estimateMyself and two crew members spent over total man hours working in her home She was very nice when we worked in her homeI don't know why she seems so angry, other than my week delay in getting to her touch ups, I thought the job went very wellI apologized when the delay was brought to my attention and offered to fix the touch upsSince then she's been abusive, and doing everything she can to defame my character and my businessShe has gone as far as to hysterically (per the chair of the group) call my business lead's group and trying to get me kicked out I feel that her efforts to sabotage my livelihood are more than payment for any touch ups that she did not give me the opportunity to complete Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1) The first day [redacted] was supposed to start the job (Thursday, March 27, 2014) he called me that morning and told me he couldn't start, that he would have to start Friday, March 28, 2) He did not put in hours at my homeHe worked March 28, for hours with one other personApril 1st and April 2ndApril 2nd he started at 9:April 3rd he said he had to go to another job in my area and would be back on Friday April 4thOn April 4th he helped his nephew organize my garage for hrs but charged me for He told me he would charge me what he paid his nephew ($9/hr but charged me $10/hr and added an hour) 3) He painted 1/the wall behind my stove, but painted behind the entire refrigerator 4) He left an outlet cover off of an outlet in my living room?????? But the rest were put on 5) He left an outlet cover off in my bedroom 6) He left the outlet covers off in my bathroomAnd YES, the wires ARE EXPOSED; I would get electrocuted if they got wet! One of them is by my sink 7) He only did ONE coat of paint in my bathroom, several people have confirmed thisThe paint gallon of paint is not even 1/empty! 8) He did a sloppy job patching by my light fixture in my bathroom 9) He didn't patch or paint where my shower curtain (which was screwed off) was hanging 10) He did sloppy patch work by my light switch in my bedroom 11) There are several areas where the patch was not sanded very well 12) [redacted] told me on April 11, he'd be back the next week to do "touch up work"I didn't hear from [redacted] until APRIL 29, because my neighbor (whom referred him) had to call him and ask him what was going on! That is 1/weeks laterWhy didn't he contact me? Not very professional 13) He was paid in full on April 2, why did it take him over month to give me a paid receipt? 14) What professional business do you know goes to a persons house and asks if he can have THEIR personal belongings such as a electric sander and a wood/metal outdoor bench????????? 15) I bought them lunch everyday yet the 1st day he said, if I bought him and his crew lunch he would remove and patch where my living room window treatments were!!! It states in his estimate that should be covered!!!! 16) As far as him staying late to help me assemble my couchThe delivery company whom brought my furniture was going to assemble my couch, which consisted of putting on the backings of the couch [redacted] told me that it would be easier if they just left it and he and his partner would put it together when they were done with the living room at the end of the day which took less that minutesAs far as staying late, please everyday [redacted] had to be out by 3:pm to be there for his children after school

*** *** stated on June 22, he would personally finish a painting job that was suppose to be completed on June 14, *** was paid for the services but has failed to return to finish the projectWe have reached out to him several times and he has not return any calls or messages

We discovered Andy from a friend of a relativeAndy was professional, prompt, and efficient in his communications throughout the estimate process (estimate was free!)Andy and his crew did an excellent job painting the entire interior of our home in Mount Prospect, IllinoisHe also painted every closet door and all of the doors in our homeAndy also did excellent carpentry work in sanding and refinishing our damaged, old windowsillsHe sanded them and they look terrific! He did an excellent job, was very thorough, and we are very pleased with his work, as well as his work ethicWe would recommend him to anyone who is in need of painting servicesThanks Andy! Edward and Nancy ***

Initial Business Response /* (1000, 5, 2014/07/01) */
Contact Email: [redacted]@gmail.com
I was working in a unit near [redacted]'s home and she requested an estimate for a number of rooms to be painted. I have attached my original estimate ($1,791.25). [redacted] told me she could not afford that...

amount and because it was a slow season, I decided to make her a deal. The adjusted estimate is also attached ($1,180). The total difference was approximately 34% of the original estimate.
Upon completing the work, there were a couple of touch ups that needed to be done. I had picked up some work from another contractor and was short handed, which caused a delay in my getting back to [redacted]. I apologized and offered a two day window with which we could complete the remaining touch ups, which I estimated to take 1-2 hours. I understand that [redacted] works during the day, but when I worked at her house previously, she was home at least half of the day every day. So I figured it wouldn't be a problem. She did not offer me an alternative date to complete the touch ups. Instead, she only requested a paid receipt. I believe this was on a Friday. I intended to respond the following Monday, but before I got home she had already sent me expletive text messages about the paid receipt. I can provide copies of the text messages if needed. I promptly sent her receipt that evening. The next day, without checking her email, she sent me more threatening text messages.
Aside from the touch ups, when I last was at her home, the work was completed. She later sent pictures with the letter she refers to in her complaint which do not reflect the condition of the job when I left. I NEVER LEFT ANY EXPOSED WIRES IN HER HOME. She asked me several times to change a light fixture, but I wouldn't agree to do it because I'm not comfortable with doing electrical work without an electrician on site.
There was an excessive amount of patch work to be completed in [redacted]'s house, which was reflected in my first estimate. [redacted] seems to want to hold my feet to the fire for every little imperfection while at same time forgetting that I went above and beyond in other areas of this job. For example, I stayed late on a Friday to assemble furniture that was delivered that day so she could use her living room for the weekend, I painted an extra accent wall in her kitchen, and I color schemed the rooms I was painting (which she was very pleased with).
Originally in the letter [redacted] sent me, she requested a refund of $320 for the 1-2 hours of touch ups. Now she's requesting almost $400. If you combine $400 with the $600 discount I gave her, that's $1000 off of a $1791 estimate. Myself and two crew members spent over 60 total man hours working in her home.
She was very nice when we worked in her home. I don't know why she seems so angry, other than my 2 week delay in getting to her touch ups, I thought the job went very well. I apologized when the delay was brought to my attention and offered to fix the touch ups. Since then she's been abusive, and doing everything she can to defame my character and my business. She has gone as far as to hysterically (per the chair of the group) call my business lead's group and trying to get me kicked out.
I feel that her efforts to sabotage my livelihood are more than payment for any touch ups that she did not give me the opportunity to complete.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)

1) The first day [redacted] was supposed to start the job (Thursday, March 27, 2014) he called me that morning and told me he couldn't start, that he would have to start Friday, March 28, 2014.
2) He did not put in 60 hours at my home. He worked March 28, 2014 for 6 hours with one other person. April 1st and April 2nd. April 2nd he started at 9:30. April 3rd he said he had to go to another job in my area and would be back on Friday April 4th. On April 4th he helped his nephew organize my garage for 2 hrs but charged me for 3. He told me he would charge me what he paid his nephew ($9/hr but charged me $10/hr and added an hour)
3) He painted 1/2 the wall behind my stove, but painted behind the entire refrigerator
4) He left an outlet cover off of an outlet in my living room?????? But the rest were put on
5) He left an outlet cover off in my bedroom
6) He left the outlet covers off in my bathroom. And YES, the wires ARE EXPOSED; I would get electrocuted if they got wet! One of them is by my sink
7) He only did ONE coat of paint in my bathroom, several people have confirmed this. The paint gallon of paint is not even 1/2 empty!
8) He did a sloppy job patching by my light fixture in my bathroom
9) He didn't patch or paint where my shower curtain (which was screwed off) was hanging.
10) He did sloppy patch work by my light switch in my bedroom
11) There are several areas where the patch was not sanded very well.
12) [redacted] told me on April 11, he'd be back the next week to do "touch up work". I didn't hear from [redacted] until APRIL 29, 2014 because my neighbor (whom referred him) had to call him and ask him what was going on! That is 2 1/2 weeks later. Why didn't he contact me? Not very professional
13) He was paid in full on April 2, 2014 why did it take him over 1 month to give me a paid receipt?
14) What professional business do you know goes to a persons house and asks if he can have THEIR personal belongings such as a electric sander and a wood/metal outdoor bench?????????
15) I bought them lunch everyday yet the 1st day he said, if I bought him and his crew lunch he would remove and patch where my living room window treatments were!!! It states in his estimate that should be covered!!!!
16) As far as him staying late to help me assemble my couch. The delivery company whom brought my furniture was going to assemble my couch, which consisted of putting on the backings of the couch. [redacted] told me that it would be easier if they just left it and he and his partner would put it together when they were done with the living room at the end of the day which took less that 10 minutes. As far as staying late, please everyday [redacted] had to be out by 3:00 pm to be there for his children after school.

My husband and I hired Personal Touch 4U for a painting job. It turned out that we needed carpentry repair and drywall repair too. He did a wonderful job for a reasonable price. We recommend him!

I live in a small community of 10 homes. Personal Touch 4 U was contracted to stain the cedar wood exteriors and paint the exteriors of 4 of the 10 homes. Andy provided competitive bids that were accepted by the owners. We had at different times in the past had hired painters to complete the jobs with varying degrees of quality.

Andy's team were the most thorough and conscientious painters we ever employed. They provided carpentry services to areas where cedar siding was worn and needed replacing; they matched the mandated community colors and where flexibility was allowed, suggested complementary accent colors. They left each owner with cans of color to match each stain used on their home.