From: Dwight R [redacted] [mailto: [redacted] ] Sent: Friday, September 22, 12:PM To: [redacted] Cc: Elris A [redacted] < [redacted] > Subject: Request for credit for unused months in monthly plan [redacted] I am Dwight R***, the General Manager of Personal Touch Car Wash, I received your request for a credit for the unused time in the monthly car wash plan from the Revdex.com (Claim # [redacted] ) Please forgive us in that there was a mixup on our part that this was not process already I also was the area code phone number that called you I went to process the credit for $today and realized we do not have your credit card information on file anymore What needs to happen for us to issue the credit is one of two things: Call me back and give me the credit card number and I will process the credit while you are on the phone and email you a receipt ORGo to the site and ask for the manager Elris A [redacted] (he is copied on this email) and he will process the credit to your credit card in personAgain, I do apologize for the delay We strive for 100% customer service and it seems we did not meet that with you Thank you for your business and we hope to wash your car in the future Take care, Dwight ** R [redacted] ***
From: Dwight R [redacted] [mailto: [redacted] ] Sent: Friday, September 22, 12:PM To: [redacted] Cc: Elris A [redacted] < [redacted] > Subject: Request for credit for unused months in monthly plan [redacted] I am Dwight R***, the General Manager of Personal Touch Car Wash, I received your request for a credit for the unused time in the monthly car wash plan from the Revdex.com (Claim # [redacted] ) Please forgive us in that there was a mixup on our part that this was not process already I also was the area code phone number that called you I went to process the credit for $today and realized we do not have your credit card information on file anymore What needs to happen for us to issue the credit is one of two things: Call me back and give me the credit card number and I will process the credit while you are on the phone and email you a receipt ORGo to the site and ask for the manager Elris A [redacted] (he is copied on this email) and he will process the credit to your credit card in personAgain, I do apologize for the delay We strive for 100% customer service and it seems we did not meet that with you Thank you for your business and we hope to wash your car in the future Take care, Dwight ** R [redacted] ***