PERSONAL TOUCH CAR WASH

Complaint: [redacted] I am rejecting this response because: On June 8th, 2015, a ladder fell on my vehicle while heading through the car wash, owed by Abdulall the damage to my car should have already been repaired, but has notThe same existing car wash does have a free service for individuals to clean out their vehicles, before the considering receiving a car wash themselvesIf you were to ask most individuals, they would explain, most of the time, they clean out their vehicles and do not enter the car washOn that day, that is exactly what I didI cleaned out my car and headed to get a car washWhile going through the car was a ladder fell on my carHow can Abdul assume that I am being dis honest? I did the honest thing that most individuals would doI am also being honest and involving the Revdex.com toomy question for Abdul is, how does " minor damage" to a vehicle happen to my car, or anyone's car for that matter, and all of the sudden, I'm looking for a "money making opportunity"? I have given Abdul many opportunities and ample time to come to an agreement with meI have given him sufficient amounts of time to try to remotely contact me, and I've still heard nothingI have contacted his insurance information, I have contact the Revdex.com, and I have taken the time out of my days to go to the car wash itself to speak with AbdulI have done enough, and nothing is getting resolvedHis employees at the gas station and the car wash (gas station is connected to car wash), give me the run around, dirty looks, and have become spiteful towards me, explaining this is basically all my faultAbdul is never at the car washIf he is there, he's hiding, and won't come and talk, so I have given upI refuse to hand the $to an individual other than the owner himselfThe next problem that will occur will be that I never "came and paid the money"The $is still in my bank accountI have never touched it and I have never spent itI don't want to play this game with AbdulI did not damage my own vehicleTranslate Desired Resolution / Outcome Desired Resolution: Replacement select Desired Outcome: I should not be treated poorly from a mistake someone has made, at his business, to my property, in which I pay for, whether it is minor or majorSo, again, the mistake and the damage needs to be fixedI do have a quote, which I did receive about two days after the incident, like I have spoken about earlier in the messagesthe damage itself is roughly $altogetherJust being Abdul receives a "discounted price" at a body shop, he, himself is comfortable with, doesn't require me to use Sincerely, [redacted]

From: [redacted] Sent: Friday, November 07, 2:PM /> To: [email protected]: Fwd: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] HiThis was taken care of weeks agoFull credit for the jobwas given back to my card with an authorization number also given to me for the credit card refundWe are good to goPlease clearctheir file accordinglyThanks Revdex.com!

On June 8th 2015, [redacted] did obtain a car wash at my business at [redacted] in [redacted] . As a result of this car wash , her vehicle , a [redacted] sustained minor damage. At that time, she requested a payment to cover the minor damage , the amount requested was $400. I agreed to pay Ms... [redacted] $200.00 immediately and $150.00 in a week along with a $50 gift certificate. Ms [redacted] and her friend [redacted] both agreed to this settlement and they signed an agreement . The next day they returned and demanded more money($600) to repair the minor damage to the car. I reluctantly agreed to pay this higher and they still refused.Since I felt that they were being dishonest , I offered to have the car repaired , at my cost , at a auto body shop where I knew the owner and where I could be certain that the car would be properly repaired. They refused this offer and said that they wanted to void our original agreement. My offer of $500 or having the car properly repaired at a shop where I have a business relationship still stands. I truly feel that I am being taken advantage of by Ms [redacted] in this matter. After all it was her suggestion to sign a contract and make cash payments to settle this matter. Currently, I am still out the $200 that was paid on 6/8/15 and I believe that I am being scammed for additional cash amounts in this matter. Please review this matter and help me to provide a honest resolution , not a money making opportunity for Ms [redacted] . Sincerely ***.

[redacted]

[redacted]> [redacted]...

**
[redacted]   I am [redacted] the General Manager of Personal Touch Car Washes.  I was informed of a complaint (#[redacted]) filed with the Revdex.com back in February.  It seems there has been a misunderstanding regarding the situation with your car.  I apologize for that and seek to continue the dialogue started with you, the manager [redacted] and the owner [redacted].   Please allow me to explain my understanding as to where we are with this situation.  The issue happened on February 24th.  You spoke with [redacted], the manager, after that.  He said we could compound and buff out the scratches. He asked that you go down to the local body shop for an estimate to replace/repaint, also.  We are not sure if you did that but per your complaint you did go to a body shop your insurance recommended. You also spoke with [redacted] the owner about this at some point.   At some point you came back needing the interior of your car cleaned, spill coffee or something on the front seat.  [redacted] told you we would take care of that as well as we could take care of the compound and wax but it would take 3-4 hours.  You did not have that much time so you said to just do the inside and you would get the wax done later.  [redacted] dropped you off at work, I guess down the street from the car wash.  We detailed the interior of the car.  You picked up the car (no charge) and we were waiting on you to return for the compound and wax.  You had mention trading in the car also.   This is basically where I think it was left, we were waiting for you to come back for the compound and wax.  If you do not have the car anymore the offer to compound and wax your car is still available to you.  A good wax an compound is recommended on any car to keep the finish looking great.  That option is still available to you as we agreed to. Please  contact [redacted], the manager at the site and he will schedule it with you.   If you have any questions or wish to speak with me on this.  My contact info is below.  We strive for 100% customer service and it seems we did not meet that mark with you.  We apologize again for that.  We look forward to the opportunity to clean your car in the future.   Take care, [redacted]

Complaint: [redacted]
I am rejecting this response because: On June 8th, 2015, a ladder fell on my vehicle while heading through the car wash, owed by Abdul. all the damage to my car should have already been repaired, but has not. The same existing car wash does have a free service for individuals to clean out their vehicles, before the considering receiving a car wash themselves. If you were to ask most individuals, they would explain, most of the time, they clean out their vehicles and do not enter the car wash. On that day, that is exactly what I did. I cleaned out my car and headed to get a car wash. While going through the car was a ladder fell on my car. How can Abdul assume that I am being dis honest? I did the honest thing that most individuals would do. I am also being honest and involving the Revdex.com too. my question for Abdul is, how does " minor damage" to a vehicle happen to my car, or anyone's car for that matter, and all of the sudden, I'm looking for a "money making opportunity"? I have given Abdul many opportunities and ample time to come to an agreement with me. I have given him sufficient amounts of time to try to remotely contact me, and I've still heard nothing. I have contacted his insurance information, I have contact the Revdex.com, and I have taken the time out of my days to go to the car wash itself to speak with Abdul. I have done enough, and nothing is getting resolved. His employees at the gas station and the car wash (gas station is connected to car wash), give me the run around, dirty looks, and have become spiteful towards me, explaining this is basically all my fault. Abdul is never at the car wash. If he is there, he's hiding, and won't come and talk, so I have given up. I refuse to hand the $200.00 to an individual other than the owner himself. The next problem that will occur will be that I never "came and paid the money". The $200.00 is still in my bank account. I have never touched it and I have never spent it. I don't want to play this game with Abdul. I did not damage my own vehicle. Translate Desired Resolution / Outcome Desired Resolution: Replacement select Desired Outcome: I should not be treated poorly from a mistake someone has made, at his business, to my property, in which I pay for, whether it is minor or major. So, again, the mistake and the damage needs to be fixed. I do have a quote, which I did receive about two days after the incident, like I have spoken about earlier in the messages. the damage itself is roughly $800.00 altogether. Just being Abdul receives a "discounted price" at a body shop, he, himself is comfortable with, doesn't require me to use    
Sincerely,
[redacted]

From: [redacted] Sent: Friday, November 07, 2014 2:09 PM
/>
To: [email protected]: Fwd: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
 
Hi. This was taken care of 2 weeks ago. Full credit for the job..150.00 was given back to my card with an authorization number also given to me for the credit card refund. We are good to go. Please clearctheir file accordingly. Thanks Revdex.com!

On June 8th 2015,[redacted] did obtain a car wash at my business at [redacted] in [redacted]. As a result of this car wash , her vehicle , a [redacted] sustained minor damage. At that time, she requested a payment to cover the minor damage , the amount requested was $400. I agreed to pay Ms...

[redacted] $200.00 immediately and $150.00 in a week along with a $50 gift certificate. Ms [redacted] and her friend [redacted] both agreed to this settlement and they signed an agreement . The next day they returned and demanded more money($600) to repair the minor damage to the car. I reluctantly agreed to pay this higher and they still refused.Since I felt that they were being dishonest , I offered to have the car repaired , at my cost , at a auto body shop where I knew the owner and where I could be certain that the car would be properly repaired. They refused this offer and said that they wanted to void our original agreement. My offer of $500  or having the car properly repaired at a shop where I have a business relationship still stands. I truly feel that I am being taken advantage of by Ms [redacted] in this matter. After all it was her suggestion to sign a contract and make cash payments to settle this matter. Currently, I am still out the $200 that was paid on 6/8/15 and I believe that I am being scammed for additional cash amounts in this matter. Please review this matter and help me to provide a honest resolution , not a money making opportunity for Ms [redacted].    Sincerely [redacted].

Review: THE CAR CAME WITH MICRO SWIRL MARKS EMBEDDED IN THE PAINT AND THIS IS COMMON WHEN DETAILING NEW CARS. I BROUGHT THE CAR TO PERSONAL TOUCH TO REMOVE THESE MICRO SWIRL MARKS. THE SWIRL MARKS WERE NOT ONLY WORSENED BY THEIR ATTEMPTS--AFTER THE INITIAL WAX WAS REMOVED--BUT NEW AND VERY LARGE PAD SWIRLS WERE ALSO NOTICED ON THE DOOR FRAME. THIS IS USUALLY REFERRED TO AS A ROTARY TOOL WAVE. I HAD TO GO TO THE AUTO PAINT STORE ON THE [redacted] IN NEW HAVEN AND PURCHASE NEW APPLICATOR PADS AND EXPENSIVE ** PAINT BUFFING COMPOUND. I THEN SPENT 5 HOURS REMOVING THE DAMAGE IN MY PERSONAL DRIVEWAY. THEY REALLY TOOK ME FOR A RIDE ON THIS ONE FOR WHAT I ALWAYS THOUGHT WAS AN HONORABLE SERVICE AREA. BUT. THE SUBORDINATES ARE MOST LIKELY TO BLAME FOR THIS.Desired Settlement: I HAD ASKED THAT THEY CLEAN THE SEATS AND AS I GOT DOWN THE ROAD ON 08 21 2014 I SAW A LARGE STAIN STILL ON MY PASSENGER SEAT. AFTER WASHING THE VEHICLE BY HAND I THEN SAW ALL OF THESE SWIRL MARKS MADE FROM THE ROTARY MACHINES AUTO RETAILERS USE. THE PROBLEM COST ME A VALUABLE DAY WITH MY FAMILY AND 5 HOURS OF MY LIFE I WILL NEVER GET BACK. I AM REQUESTING $150.00 BE DEPOSITED BACK INTO MY [redacted] ACCOUNT. I CAN PROVIDE A RECEIPT FROM THE AUTO STORE IF NECESSARY.

Consumer

Response:

From: [redacted]

Sent: Friday, November 07, 2014 2:09 PM

To: [email protected]

Subject: Fwd: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]

Hi. This was taken care of 2 weeks ago. Full credit for the job..150.00 was given back to my card with an authorization number also given to me for the credit card refund. We are good to go. Please clearctheir file accordingly. Thanks Revdex.com!