Personal Touch Flooring- look @Metro NY BBB

Dear [redacted] ***-Thank you for contacting us through the Revdex.comWe are members of the Revdex.com and as such are committed to rectifying customer complaints in a expeditious manner.? Tri-County Emergency Physicians, LLC billing is outsourced to a third party vendor called ***, LLCAs such they are responsible for our billing and collectionsWe will fully investigate the matter internally and demand answers from [redacted] describing the events as you described in your compliant.Rest assured, I have already instructed [redacted] to bring your balance to ZERO immediately and no further actions are required on your part.I will issue a letter directly to you tomorrow morning from my office attesting to this effect for account # [redacted] .You can reach us directly through my executive operations manager (MsDawn S***) at ###-###-#### or email us directly at ***@ [redacted] .netI apologize for your troubles and my only excuse is that the medical billing world today is extremely automated and very complicatedNonetheless, your interactions with the customer service representatives is not acceptable.Again, we will mail you a letter confirming your zero balance tomorrow.Sincerely,RichRichard McLaughlin, MDChief Executive OfficerTri-County Emergency Physicians, LLC###-###-####?

To Whom It May Concern Revdex.com/ [redacted] :Immediately after reviewing the complaint I looked into Ms [redacted] 's account. It appears there may be some confusion on the Date of Service in question at the outstanding bill is for a different DOS in January, 2017. I have reached out to our billing company to ensure that the phone calls stop to the patient as the account is being placed under "investigation". I also have verified the insurance carrier for the time of visit for outstanding DOS and the claim will be sent accordingly. The patient can be assured that this issue, though different DOS has been resolved and she can follow up with her insurance company. If any further questions arise, the patient can follow up with me directly at [redacted] . Tri-County Emergency Physicians, LLC utilizes a third party billing company but take all concerns/complaints very seriously and work diligently to find immediate resolve.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***-We are in receipt of your complaint*** *** *** our operations manager will be in contact with you todayRest assured, that we will resolve this issue for youI have notified our third party billing vendor to immediately suspend collections on this account.Medical billing is
very complicated and we will work with you to resolve this issue promptly.Sincerely,RichRichard M*** MDChief Executive OfficerTri-County Emergency Physicians, LLC###-###-####

Ms***-I am in receipt of your complaint from the Revdex.comI apologize for your inconvenience regarding this matterTri-County Emergency Physicians takes the medical care of its patients and families very seriouslyWe are proud of our A- rating from the Revdex.com and
have been an active member for several years.Medical Billing is extremely complex with regulations and electronic transmittal of data between billing companies and third party insurance companiesWe outsource our Billing to a third party vendor *** Partners based out of ***na.Regardless, for your aggravation I am instructing that your billing balance be reduced to zero immediatelyOf course, a billing statement could cross in the mail but rest assured your balance will be brought to zero.Sincerely,Rich M***, MDCEOTri-County Emergency Physicians, LLC

In response to the complaint I have reviewed correspondences between the individual patient and our billing company and have found that there has been no communication with the billing company for Tri-County Emergency Physicians or my office to assist with outstanding bill (in collections) in the
amount of $654.00. Therefore, the communication must have been between the collection agency ONLY. *** is a separate entity who receives outstanding bills when no action or response is made on an account in order to collect bad debt. The last documented correspondence with the patient with our billing company (not collections) on the account was a paper statement dated before to going into collections for a service date. The phone calls and paper statements prior to going to collections are in attempt to update any information provided at the time of visit at the respective hospital so that the proper insurance company can be billed appropriately and/or cases are made where affordable payment plans can be established to keep an individual in good financial credit standing. The insurance information originally provided was incomplete/incorrect. As a courtesy to the patient, on behalf of Tri-county Emergency Physicians, I have contacted *** (collection agency) today to ensure that under circumstance this patient WILL NOT be responsible for the outstanding balance being claimed on *** credit bureau and to be pulled effective immediately (this process, although immediate, takes 48-hours minimum). I apologize for any confusion this may have caused the patient and hope that our intervention will allow the situation to be put to a close. Moving forward, it is highly encouraged that if there is a statement and/or phone call regarding a bill that it is not ignored. Many billing issues are simple updates/adjustments as to avoid any negative recourse for the patient. We pride ourselves in making every attempt possible to reach out to patients within reasonable time frame when there is a denial (Insurance-EOB) to avoid collection agency involvement but this does require patient assistance.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ** *** *** *** *** Leesport , PA *** ***,I apologize for your aggravationMedical Billing is very complicated and prone to errors due to delay in different information systems talking with each other.Like most medical practices, all of Tri-County Emergency
Physicians billing is out sourced to a third party vendor (*** *** located in Indiana).Our operations manager will reach out this morning to assist you.Rest assured, we will do all in our power to help with your situation.Sincerely,Rich M***, MDChief Executive OfficerTri-County Emergency Physicians, LLC

As per my last response, My name is Dawn S***, I am the Operations Manager for Tri-County Emergency Physicians, LLC and my phone number which is a direct number is ***. I have not yet received a missed call since the initiation of the complaint so I do hope this is helpful. The issue in your complaint has already been addressed.Dawn S***

We will help youOur operations manager will be in touch shortlyMedical Billing is complicated and is outsourced to a third party vendor (*** ***)We will assist you and rectify the problem immediately.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
There is no contact name listed in the response to my complaint I have been numerous times this would be handled by their supervisor, *** *To no advailI would like a managers name that I can use as my contact to ensure this has been handled.
Regards,
*** ***

Thank you for contacting Tri-County Emergency Physicians about your billing issueMedical Billing is extremely complex and frustrating for all partiesMost medical billing is outsourced to a third party.Our Operations Manager will call you today and personally assist youWe will rectify the issue
and apologize for the inconvenience.Sincerely,Rich M***TCEP Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? ? ? In addition, the business corrected the billing error
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** ***? ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Dear *** ***-Thank you for contacting us through the Revdex.comWe are members of the Revdex.com and as such are committed to rectifying customer complaints in a expeditious manner.? Tri-County Emergency Physicians, LLC billing is outsourced to a third party vendor called ***, LLCAs
such they are responsible for our billing and collectionsWe will fully investigate the matter internally and demand answers from *** describing the events as you described in your compliant.Rest assured, I have already instructed *** to bring your balance to ZERO immediately and no further actions are required on your part.I will issue a letter directly to you tomorrow morning from my office attesting to this effect for account # ***.You can reach us directly through my executive operations manager (MsDawn S***) at ###-###-#### or email us directly at ***@***.netI apologize for your troubles and my only excuse is that the medical billing world today is extremely automated and very complicatedNonetheless, your interactions with the customer service representatives is not acceptable.Again, we will mail you a letter confirming your zero balance tomorrow.Sincerely,RichRichard McLaughlin, MDChief Executive OfficerTri-County Emergency Physicians, LLC###-###-####?

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

To Whom It May Concern Revdex.com/*** ** ***:Immediately after reviewing the complaint I looked into Ms***'s account.? It appears there may be some confusion on the Date of Service in question at the outstanding bill is for a different DOS in January, 2017.? I have reached out to our
billing company to ensure that the phone calls stop to the patient as the account is being placed under "investigation".? I also have verified the insurance carrier for the time of visit for outstanding DOS and the claim will be sent accordingly.? The patient can be assured that this issue, though different DOS has been resolved and she can follow up with her insurance company.? If any further questions arise, the patient can follow up with me directly at ***.? Tri-County Emergency Physicians, LLC utilizes a third party billing company but take all concerns/complaints very seriously and work diligently to find immediate resolve.? ? ? ? ? ? ? ?