Complaint: ***
I am rejecting this response because:The facts are untrue as stated in the owners responseI explained to the dispatcher that this was a mini limo the same length as any pickup truck and that a standard flatbed truck would transport our vehicle as did two or three times before on previous occasions.Again, the main substance of my complaint is that no price was discussed prior to towing as promised and I never gave permission to towAlso an additional charge from the exit to another location was never never authorizedAlso $labor should never have been charged since that is what you ate paying the tow fee for..its all part of the tow process.I gave explicit instructions not to tow the vehicle until the price was given to meI was not notified until after the vehicle was delivered to *** *** and they told me I owe them $while I was discussing the price with the dispatcher the drivers of the tow truck went into *** *** snatched the keys to the vehicle and held the vehicle hostage until such time as somebody would pay for the towI was then told that if I do not sign the paper and fax it back along with my credit card information they were going to take the car and bring it back to the highway or to their shop and nobody was going to fix the flat at that time and I have customers waiting for that vehicleSo I was forced to pay $to have the two of the vehicle towed to the exit and another additional $to have the vehicle told a mile down the road the *** *** $for labor and etcall without my permissionThe reason I wanted to know the price if it was too much I would have instructed the driver to continue a mile down the road on a flat to the rest area at which time I would jump into one of my other vehicles and bring the spare tire that I have here at the office and put it on the vehicle.I will continue to pursue this complaint and credit card chargeback because I know we are in the right in this situation and I refuse to be overcharged and forced into something that I gave no permission forI also found other complaints against this business for similar such occurrences
Regards,
*** ***
I HAVE REVIEWED THE COMPLAINT BY CUSTOMER , WE HAD NO CHOICE BUT TO USE A TRACTOR TRAILER TYPE FLATBED TOWING UNIT AS THE EXTENDED STRETCH LIMOUSINE IS TO LONG TO FIT ON A FLATBED DESIGNED FOR NORMAL SIZE VEHICLES .. WE CANNOT PUT A STRETCHED LIMO ON OUR FLATBEDS AS IT IS DANGEROUS AND WILL CAUSE...
MUCH DAMAGE ...THE NJTP WAS NOTIFIED BY THE CUSTOMER AND THEY I BELIEVE EXPLAINED IT WAS NOT UNCOMMON FOR A LIMO TO BE TOWED ON A TRACTOR TRAILER FLATBED AS THE TRAILER CAN FIT LONGER VEHICLES, THIS WAS ALSO DONE WITH THE DRIVER OF THE LIMOS ACKNOWLEDGEMENT AND IT WAS OBVIOUS THE LIMO WAS TO LONG FOR NORMAL STRAIGHT BODY FLATBED ...ATTACHED IS THE SIGNED AUTHORIZATION FROM VEHICLES OWNER AS WELL MR.[redacted] WHO ALSO ACKNOWLEDGED AND AUTHORIZED TOWING THANK YOU IN ADVANCE
we have reviewed the bill in question and have looked at pricing as specified on the invoice ..the fees charged are actually exactly in line with the regulated fees allowable to be charged on this type of work on the NJTP...customer may feel its higher than a tow on a local road however when a tow...
company is contracted with NJTP we must carry 7 million insurance ,have dispatch and staff operating 24 hours per day 7 days per week which increases our costs and overhead greatly ..we feel fee is actually very reasonable in fact...we can offer a $50.00 refund to customer as a customer relations good faith offering to attempt a resolution...however we feel charge is fair ..please notify us if this will settle Sean C[redacted]/B&L
Complaint: ***
I am rejecting this response because:The facts are untrue as stated in the owners responseI explained to the dispatcher that this was a mini limo the same length as any pickup truck and that a standard flatbed truck would transport our vehicle as did two or three times before on previous occasions.Again, the main substance of my complaint is that no price was discussed prior to towing as promised and I never gave permission to towAlso an additional charge from the exit to another location was never never authorizedAlso $labor should never have been charged since that is what you ate paying the tow fee for..its all part of the tow process.I gave explicit instructions not to tow the vehicle until the price was given to meI was not notified until after the vehicle was delivered to *** *** and they told me I owe them $while I was discussing the price with the dispatcher the drivers of the tow truck went into *** *** snatched the keys to the vehicle and held the vehicle hostage until such time as somebody would pay for the towI was then told that if I do not sign the paper and fax it back along with my credit card information they were going to take the car and bring it back to the highway or to their shop and nobody was going to fix the flat at that time and I have customers waiting for that vehicleSo I was forced to pay $to have the two of the vehicle towed to the exit and another additional $to have the vehicle told a mile down the road the *** *** $for labor and etcall without my permissionThe reason I wanted to know the price if it was too much I would have instructed the driver to continue a mile down the road on a flat to the rest area at which time I would jump into one of my other vehicles and bring the spare tire that I have here at the office and put it on the vehicle.I will continue to pursue this complaint and credit card chargeback because I know we are in the right in this situation and I refuse to be overcharged and forced into something that I gave no permission forI also found other complaints against this business for similar such occurrences
Regards,
*** ***
I HAVE REVIEWED THE COMPLAINT BY CUSTOMER , WE HAD NO CHOICE BUT TO USE A TRACTOR TRAILER TYPE FLATBED TOWING UNIT AS THE EXTENDED STRETCH LIMOUSINE IS TO LONG TO FIT ON A FLATBED DESIGNED FOR NORMAL SIZE VEHICLES .. WE CANNOT PUT A STRETCHED LIMO ON OUR FLATBEDS AS IT IS DANGEROUS AND WILL CAUSE...
MUCH DAMAGE ...THE NJTP WAS NOTIFIED BY THE CUSTOMER AND THEY I BELIEVE EXPLAINED IT WAS NOT UNCOMMON FOR A LIMO TO BE TOWED ON A TRACTOR TRAILER FLATBED AS THE TRAILER CAN FIT LONGER VEHICLES, THIS WAS ALSO DONE WITH THE DRIVER OF THE LIMOS ACKNOWLEDGEMENT AND IT WAS OBVIOUS THE LIMO WAS TO LONG FOR NORMAL STRAIGHT BODY FLATBED ...ATTACHED IS THE SIGNED AUTHORIZATION FROM VEHICLES OWNER AS WELL MR.[redacted] WHO ALSO ACKNOWLEDGED AND AUTHORIZED TOWING THANK YOU IN ADVANCE
we have reviewed the bill in question and have looked at pricing as specified on the invoice ..the fees charged are actually exactly in line with the regulated fees allowable to be charged on this type of work on the NJTP...customer may feel its higher than a tow on a local road however when a tow...
company is contracted with NJTP we must carry 7 million insurance ,have dispatch and staff operating 24 hours per day 7 days per week which increases our costs and overhead greatly ..we feel fee is actually very reasonable in fact...we can offer a $50.00 refund to customer as a customer relations good faith offering to attempt a resolution...however we feel charge is fair ..please notify us if this will settle Sean C[redacted]/B&L