Peruzzi Imports, Inc.

-------- Forwarded message ----------From:
"">Revdex.com of Metro Washington DC Date: Wed, Jun 4, at 3:PMSubject: Fwd: Complaint ID [redacted].To: [redacted]
---------- Forwarded message ----------
From: [redacted] From PA
Date: Wed, Jun 4, at 2:PM
Subject: Complaint ID [redacted]
To: [email protected]
Good afternoon,
On May 29, 2014, I filed a complaint against Peruzzi [redacted] regarding a service issue. Please be advised that this issue has been resolved, and there is no need for further assistance.
Thank you very much for your consideration
[redacted]--
---------- Forwarded message ----------
From: Revdex.com of Metro Washington DC
Date: Wed, Jun 4, at 3:PM
Subject: Fwd: Complaint ID [redacted]
To: [redacted]
---------- Forwarded message ----------
From: [redacted] From PA
Date: Wed, Jun 4, at 2:PM
Subject: Complaint ID [redacted]
To: [email protected]
Good afternoon,
On May 29, 2014, I filed a complaint against Peruzzi [redacted] regarding a service issue. Please be advised that this issue has been resolved, and there is no need for further assistance.
Thank you very much for your consideration
[redacted] Rosidivito
--
---------- Forwarded message ----------
From: Revdex.com of Metro Washington DC
Date: Wed, Jun 4, at 3:PM
Subject: Fwd: Complaint ID [redacted]
To: [redacted]
---------- Forwarded message ----------
From: [redacted] From PA
Date: Wed, Jun 4, at 2:PM
Subject: Complaint ID [redacted]
To: [email protected]
Good afternoon,
On May 29, 2014, I filed a complaint against Peruzzi [redacted] regarding a service issue. Please be advised that this issue has been resolved, and there is no need for further assistance.
Thank you very much for your consideration
[redacted] Rosidivito
--

Review: On 7/28/14, I purchase a 2011 [redacted] from Peruzzi Toyota. VIN [redacted]

During the pickup of my purchase, I was told that the spare key was misplaced and that it would be sent to me via mail or dropped off at my house. I have yet to receive the key. I contacted the dealership one week after purchase and was told that the key would be sent via mail. After my first payment and not receiving it, I contacted sales rep directly via phone and he apologized for the delay and would get the spare out to me immediately. After receiving a "send me your referrals" email from the same rep on 10/27, I responded asking about delivery of the spare key. I have yet to receive a response. I also contacted the dealership via your chat option on the website. CS Rep said she would speak to sales rep and get back to me later in the day. I did not hear back.

Can someone please find out what the deal is on this spare key? If it is something that I will not receive because it take away from the bottom line of the sale, then I should have been told this up front. I am a first time customer of the Peruzzi dealership and am already regretting this purchase. I certainly do not trust the dealership for ANY service or sales in the future.Desired Settlement: Spare key delivered or sale is voided and I return vehicle

Review: My wife called to schedule a service to repair a sun visor in a 2008 [redacted]. The service representative asked my wife a series of questions ultimately ending with transferring her to parts to purchase a visor to have installed by the service department. She then scheduled the repairs with the service department. The service was performed and she went out to the car to open the visor and it fell off of the ceiling. My wife then returned to the service department and complained that nothing was repaired. The service department stated she did not need a visor, but rather the plastic mounting block. The plastic block was then ordered and we received a call that it was in. The price for the visor was originally approximately $115, and the plastic block was stated to cost approximately $29. I asked for the difference in parts costs to be refunded, and they stated we were at fault for ordering an incorrect part. I explained repeatedly that the part was recommended by the service person over the phone and my wife was guided through the process. The end result was for me to come in with the car, and they would then take care of repairing the sun visor at no additional charge, but I would still be out the difference in parts costs. Unhappy with the outcome I started working with another [redacted] dealer in the area. They stated and verified (with VIN) the visor in fact comes with a plastic mounting block and [redacted] list price for the part is $78.78 vs the approximate $115 my wife paid. If that parts price hike wasn't bad enough...The other [redacted] dealer checked service history and found that the plastic mounting block that Peruzzi ordered for our 2008 [redacted] was actually for a [redacted]. Ultimately with this single service event we experienced an inflated parts price coupled with an incomplete product delivery and poor/incomplete service delivery.Desired Settlement: To move forward, I would expect an apology for lying about the plastic block being a separate item. I would also expect a complete refund for all goods and services rendered. I would than like to see an all inclusive quote to properly perform the repairs.

Review: We are completely and utterly disgusted by Peruzzi [redacted] with our recent purchase of two vehicles in late January 2014. They failed to issue our registrations before the 30 day temporary window lapsed, causing much anxiety, stress, and driving with an expired registration due to a paperwork failure on Peruzzi's behalf. Also, the service department misled us on the condition of one of our vehicles. We were told the powertrain was in working order, as per the standards set by the [redacted] Waranty Service in which we bought an extended warranty. They failed to inform us that the exterior of the transmission was tampered with, as well as the engine not being secured (rattling around; broken bolts). The transmission was ultimately covered under the warranty as a Good Faith gesture, only after 30+ days of a rental vehicle. We were told initially by Peruzzi that we would be compensated, which we never saw. We also submitted the cancellation of the [redacted] Warranty to Peruzzi's finance department via fax (with a confirmation sheet) on March 23, 2014. After contacting [redacted] concerning the refund of our warranty, they informed us that Peruzzi has not yet submitted the cancellation. Each day that passes the cancellation rate is prorated, which means Peruzzi is causing our warranty refund to be decreased each passing day. The immense level of disregard and failure shown to us from Peruzzi is immeasurable. Even speaking directly with the President, [redacted], did nothing. He spoke to myself in such a degrading manner, including using profanity, name-calling, and character remarks. He left me in tears, as no individual, especially in a professional position, has ever spoken to me in such a humiliating manner.Desired Settlement: We are requesting the following items to be refunded/compensated, due to the fact that Peruzzi failed to complete them in a timely manner.

The registration fees for both vehicles purchased totaled $403.20 and due to the fact that the registrations for both vehicles were delivered after the expiration date, we should not be responsible for these fees.

The rental vehicle totaled $1068 after 30 days of rental accrual with the six days of coverage deducted. Peruzzi told us prior that this would be covered, yet has made no effort nor returned any communications to satisfy this agreement.

The warranty balance through [redacted] Warranty is $2285.00, which was faxed to Peruzzi on 3/23/14. The warranty contract states that if the warranty is cancelled within 60 days of purchase, a 100% refund is granted less an administrative fee of $50. We are entitled to the full warranty balance.

The total amount, as itemized above, that is to be refunded from Peruzzi is $3756.20.

Peruzzi [redacted] needs to work much more diligently in completing tasks to meet a deadline, as well as their customer relations skills.

Review: I went to Peruzzi on Saturday August 24,2013 to cancel my warranty on my 2009 [redacted] that I purchased there the year prior. I spoke with [redacted] (from finance department) and gave him all the necessary papers that were required for the cancelation of my warranty. I waited till October 4th 2013 to contact Peruzzi in just getting the status of my cancelation of warranty. After multiple calls and being placed on hold and switched to answering machines I finally got a hold of someone I believe his name was [redacted] but I cannot be sure on the name. He checked a few things and said that it was canceled only 13 days ago and it would be three weeks until the check arrived. My first thought was, 13 days ago? That means they waited a whole month to even cancel my warranty from when I went in with all the paperwork? but I just let it go and was thinking ok, 3 weeks not too bad to wait for it then. Well three weeks came and went. I made multiple phone calls with in the month of November and December with no return call because [redacted] was the one who was supposed to be handling it and knew what was going on with it. Well finally, I got a hold of [redacted] around the third week in December who insisted that if he couldn't get it by Christmas ("because of the holiday's wanted to make sure I got my money") it would absolutely be here by the end of December and before the New year. Well I called Peruzzi on January 6th 2014 and didn't speak to anyone, left a voice mail once again and no return phone call. Then on January 8th, 2014 the salesman who sold me this [redacted], calls and explains to me that I should have contacted him the first time about this and he would have been on top of it more but now he is aware and will make sure I get my check and will be checking on it for me. So [redacted] was true to his word and with in about 15 minutes after his initial call he called me back to give me the status of my check for this cancelation. He informed me that this time it was going to be here till the end of this Month being January 2014. It is now January 20, 2014 and going on six months since I had handed all the paperwork required and needed to [redacted] and still no clarification, was this canceled when they said it was?, will I get a full refund from the time I actually canceled?, or because Peruzzi apparently didn't cancel it till over a month after I actually brought in my paperwork will I lose out on money?Desired Settlement: I would like a full refund of this warranty service from when it should have been canceled. I do not want to wait another month for this check to come. I want to know the truth in the hold up of this cancelation and lets get this canceled and the check to me.

Review: My mom [redacted] and I bought a 2007 [redacted] on 11/4/13. From the first day we had the car we smelled burning oil. The car was inspected in October. Took the car back to Peruzzi. The car has a 3 month warranty. Peruzzi said the gaskets are bad due to the age of the car and they wont pay to fix the problem. I took the car to another dealer and was told that this vehicle never should have passed inspection. This problem is a fire hazarded. Peruzzi should have made sure this problem was fixed before it ever left the lot. Mom paid $10200.00 cash for the car. I have contacted Peruzzi numerous times and they won't answer me. The cost of the repair is $1500.00Desired Settlement: I just want the oil problem fixed. Since it is under a warranty and the car was inspected prior to the sale. This isn't a problem that just appears. it is a problem that slowly over time shows itself. This car NEVER should have passed inspection.

Review: I put a $250 deposit on a car which I purchased and was told that I would get my check back for the deposit when I came in with the bank check for the full amount. When I came in with the bank check I didn't get my check back because they said it was locked in a safe. Well that was a lie. They deposited it and it bounce because I thought I was getting my check back. Then when we go to sign the paperwork I was informed that I couldn't get gap insurance from them after they already told me that I could. The bank check included the amount for the gap insurance. I was told that I would be refunded the amount of the gap insurance plus the tax within 7 days. The check cleared my bank on june 5 2013. I have called three times and they don't call me back. I feel like they stolen my money. They also told me they would send me something for trouble but I haven't received a thing.Desired Settlement: For peruzzi to step up and provide better customer service.

Review: I took my 2004 [redacted] to this location to diagnose a problem I was having with the Multi-Funtion Display screen not working properly. The display screen controls A/C, defogger, audio, etc. There are also limited manual buttons on the steering wheel . My manual buttons, specifically defogger and air circulation buttons, were working perfectly fine before I took my car to [redacted] Peruzzi; however, they stopped working after I took my car there. I noticed when I was about to pick up my car and informed the technician who worked on my car. He refused to believe that they were working properly before and told me that they must have not been working to begin with because he didn't want to deal with the problem. He was also very rude. I had been using the manual buttons throughout the winter time and on rainy days. I cannot get by without them. I brought my car back home and complained to [redacted] who escalated the matter and said I would get a call back from [redacted] Peruzzi customer relations manager within 3 days. I didn't get any calls back and therefore called [redacted] again who connected me to the [redacted] peruzzi service center. I talked to John who told me that I would first need to take my car back there so they can see what the problem is. I scheduled an appointment 2 weeks later since they didn't have an availability sooner, but about 4 days before my appointment I get a call that I would need to reschedule since there is no one scheduled that day to work on my car. I had changed my schedule around to make sure I was able to make it to the appointment so before I reschedule my appointment, I wanted to ask him exactly what procedure they would follow after taking my car there. John stated that they would diagnose the problem, but I would be responsible for the cost of getting it fixed. He further stated that this problem was bound to happen since the car is old. HOWEVER, the buttons were working completely fine before I took my car to there.Desired Settlement: Why should I be responsible for paying to fix a problem that occurred when my car was there for service. If i'm going to pay to get it repaired I might as well go to a better place. At this point I'm not even worried about my screen not working, I want the manual buttons on the steering wheel to work as they were before. I cannot go through winter without my defoggers not working. My desired outcome would be to get the manual buttons on the steering wheel to start working properly without paying for it myself as this was a problem caused at the service center.

Review: In August, 2013 we dropped of our car at Peruzzi [redacted] for some repair work. The car, other than needing some minor repair work, was running normally, and all systems were functional. We picked up the car after a day or so, and immediately left for vacation. While driving, we realized our cruise control wasn't working. I called the service department from the road, to tell them it wasn't working since picking it up - and that it was working before we dropped it off. I was told to bring it back in - and that if they did anything to break it, they'd repair it. Since then, the car has been in a few times. Each time, we got the "run around". They weren't sure how to fix it - because the radar function wasn't working properly. At one point, we were told that if they could fix just the cruise control, they would do that... Now, they've completely reneged on their word.

Over the last ten months, I have called Peruzzi and have spoken with [redacted] and the service manger, [redacted]. Each one told me they'd look in to how to proceed, and get back to me. NO ONE RETURNED MY CALLS. A week or two would go by, and I'd call them. Each time, they gave me the canned answer of "Oh, we're still looking into how to proceed..."

Finally, today I spoke with [redacted]... He said that "since they didn't break it, they weren't going to fix it". When we took our car in last August - the cruise control was working. When we picked it up - after they worked on it - the cruise control wasn't working. They broke it and now refuse to fix it. The fact that it took them ten months to give us a straight answer only adds to the frustration.Desired Settlement: I want them to fix what they broke.

Consumer

Response:

-------- Forwarded message ----------

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Wed, Jun 4, 2014 at 3:04 PM

Subject: Fwd: Complaint ID [redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] From PA <[redacted]>

Date: Wed, Jun 4, 2014 at 2:57 PM

Subject: Complaint ID [redacted].

To: [email protected]

Good afternoon,

Review: I purchased a 2002 [redacted] from Peruzzi Toyota on May 28, 2014. Within 24 hours the vehicle began smoking upon start up, and once the engine had gotten hot, it would rattle during acceleration. We tried alerting Peruzzi of these problems. Every time we took the car in, we were given it back and told it was a simple issue. After 3 weeks with nothing actually being fixed, and the problem rapidly getting worse, we returned the car. We now have no car, the first of our payments due in 5 days, and Peruzzi still has my $3,000 deposit.

I believe that Peruzzi was fully aware that the vehicle they were selling me was faulty, (I have 7 years worth of service records from Perruzi on the vehicle which show that all the work was done at their Hatfield location), and therefore should refund my $3,000 deposit, cancel my contract, and allow me to go find a working car somewhere else. Instead they have spent the last month and a half dodging my phone calls, not returning messages, and pretending like nothing is really wrong.Desired Settlement: $3,000 deposit refunded. As well as a full return of the car to the dealership and cancellation of all contractual obligations of the buyer (ME)

Review: As a long time customer of Toyota we are surprised at the unethical sales team at Peruzzi. We went to this dealership to turn in our leased cars early and discuss either a new lease or purchase. The first thing we asked our Sales Person ([redacted]) to do is find out the payoff and any fees, damages, etc. for our leases before we moved forward with new leases. Our Salesperson said the account payoff was checked and they would take care of the remaining payments and the cars were checked and they were free and clear. With that done we handed our keys and signed the cars over to the dealership so that we could now talk about new leases. After a long day we drove off the lot with 2 new cars. About one month later we received a bill for damages one of the cars we left with them. We would have never proceeded with a new lease if we knew the other cars had a chance of having any additional charges. This was extremely unethical and they were just concerned with gett.ing us to lease new carsDesired Settlement: 399.00