Peruzzi Of Langhorne

Tony A [redacted] , General Manager responds that [redacted] purchased the vehicle on 8/28/15, which included a month or 6,mile warranty [redacted] brought to our attention on 10/9/that there was a slight stalling problem which was repaired at no charge to the customer *** [redacted] made us aware of bulbs needing to be replaced, and rather than have him travel the long distance to have us replace the bulbs, we suggested it would be more economical to replace the bulbs local to his residenceOn 2/4/it was brought to our attention by [redacted] that he felt his transmission felt like it was going or gone Upon further research it was determined that [redacted] had accumulated roughly 9,miles on his truck, which far exceeds the 6,miles our warranty company will honor Dan D***, Used Car Manager reviewed the options available to [redacted] the first being to take to a local shop due to the long distance from our location and have the problem properly diagnosed This would determine the actual problem, which may be less money to repair than a transmission issue Second, he informed him that once properly diagnosed, to consider a service repair loan if necessary to repair the issue At that time [redacted] agreed to have the car checked out and he would get back to MrD*** This was on February 4, 2016, [redacted] has not made contact with MrD [redacted] since that dayWe understand that car repairs can be costly and frustrating for a customer, that is why we include the month or 6,mile warranty All of our vehicles are checked out by factory trained technicians and there was no knowledge of any issues with this vehicle prior to [redacted] purchase Any subsequent issues that arose were dealt with at no expense to the customer within the warranty time and mileage limit

To Whom It May Concern: We have reviewed [redacted] ***'s complaint and would like to address her complaint When [redacted] purchased her vehicle on March 26, the sale price was $8,and was in her desired price range of $7,- $8, The $10, [redacted] refers to includes taxes and tags over which we have no control and are mandated by the State of Pennsylvania These fees are never included in the sale price of a vehicle as each customer's circumstances vary The issue [redacted] refers to was a problem with her starter, which was brought to the attention of our Service Department on May 24, At that time our service technician could not duplicate the problem and as indicated on her "NO CHARGE" repair order, the vehicle "started as designed every time." That is the only record of [redacted] visiting our service department for any issueIn addition, [redacted] had enough confidence in our dealership to bring in her sister-in-law to purchase a vehicle on October 15, If any issues have arisen since May 24, we are unaware of them and have not been contacted and given an opportunity to rectify the problem Sincerely, John L***, General Manager

MrL [redacted] states that we can back and forth discussing what the other person said and why we think the situation got out of control [redacted] was sold a vehicle that he deemed acceptable at the time of purchase This vehicle was properly safety checked and pronounced roadworthy by our service department At the time of purchase [redacted] was given a warranty of months/6,miles This warranty does not cover gaskets, which is specifically stated in the warranty At no time was it stated or implied that this issue would be covered under this warranty In addition it was never stated or implied that Peruzzi Mitsubishi would cover costs of any issues that arose that were not covered by the warranty When [redacted] approached us with this issue, he was offered a solution that would alleviate the need to pay the $1,out of pocket [redacted] refused this offerWe feel we offered a reasonable solution and it was rejected We understand that [redacted] is upset We strive to make every reasonable customer happy

Dear *** ***:
First let me say that your correspondence received yesterday is the first notification we have of this complaint, we take very seriously any customer concerns that we have been unable to resolveAs for *** *** complaint; he did not
discuss this matter with our General Manager until September 2014, a full four months since his purchase in May At the time of making his selection *** *** had the opportunity to test drive and check any number of vehicles in our inventory All of our vehicles are checked for safety and roadworthiness, and when *** *** made his selection of the *** it was in good working order Months later subsequent to taking delivery of the vehicle, the vehicle was leaking oil from the crank case seal, which is not a covered item under our month-6,mile warranty Note this coverage is provided at no cost to the purchaser and is intended to avoid major repair expense during this initial ownership period Unfortunately, crank case seals are not a covered item and at no time was it ever expressed that items outside the warranty would be covered The *** is still road worthy and safe; however, this part should be replacedJohn L***, General Manager met with *** *** in an attempt to amicably resolve this matter; however, *** *** became belligerent and began using foul language and brow beating MrL***At that point MrL*** ceased trying to reach a fair reconciliation and ceased negotiating further with *** *** since due to his unreasonable nature no further negotiations could be completed

Mr. L[redacted] states that we can back and forth discussing what the other person said and why we think the situation got out of control.  [redacted] was sold a vehicle that he deemed acceptable at the time of purchase.  This vehicle was properly safety checked and pronounced roadworthy by our service department.  At the time of purchase [redacted] was given a warranty of 6 months/6,000 miles.  This warranty does not cover gaskets, which is specifically stated in the warranty.  At no time was it stated or implied that this issue would be covered under this warranty.  In addition it was never stated or implied that Peruzzi Mitsubishi would cover costs of any issues that arose that were not covered by the warranty.  When [redacted] approached us with this issue, he was offered a solution that would alleviate the need to pay the $1,900 out of pocket.  [redacted] refused this offer.
We feel we offered a reasonable solution and it was rejected.  We understand that [redacted] is upset.  We strive to make every reasonable customer happy.

Tony A[redacted], General Manager responds that [redacted] purchased the vehicle on 8/28/15, which included a 6 month or 6,000 mile warranty.  [redacted] brought to our attention on 10/9/15 that there was a slight stalling problem which was repaired at no charge to the customer.  [redacted]...

[redacted] made us aware of bulbs needing to be replaced, and rather than have him travel the long distance to have us replace the bulbs, we suggested it would be more economical to replace the bulbs local to his residence.
On 2/4/16 it was brought to our attention by [redacted] that he felt his transmission felt like it was going or gone.  Upon further research it was determined that [redacted] had accumulated roughly 9,000 miles on his truck, which far exceeds the 6,000 miles our warranty company will honor.  Dan D[redacted], Used Car Manager reviewed the options available to [redacted].  the first being to take to a local shop due to the long distance from our location and have the problem properly diagnosed.  This would determine the actual problem, which may be less money to repair than a transmission issue.  Second, he informed him that once properly diagnosed, to consider a service repair loan if necessary to repair the issue.  At that time [redacted] agreed to have the car checked out and he would get back to Mr. D[redacted].  This was on February 4, 2016, [redacted] has not made contact with Mr. D[redacted] since that day.
We understand that car repairs can be costly and frustrating for a customer, that is why we include the 6 month or 6,000 mile warranty.  All of our vehicles are checked out by factory trained technicians and there was no knowledge of any issues with this vehicle prior to [redacted] purchase.  Any subsequent issues that arose were dealt with at no expense to the customer within the 
warranty time and mileage limit.

To Whom It May Concern:
We have reviewed [redacted]'s complaint and would like to address her complaint.  When [redacted] purchased her vehicle on March 26, 2014 the sale price was $8,534 and was in her desired price range of $7,000 - $8,000.  The $10,000 [redacted] refers...

to includes taxes and tags over which we have no control and are mandated by the State of Pennsylvania.   These fees are never included in the sale price of a vehicle as each customer's circumstances vary.  The issue [redacted] refers to was a problem with her starter, which was brought to the attention of our Service Department on May 24, 2014.  At that time our service technician could not duplicate the problem and as indicated on her "NO CHARGE" repair order, the vehicle "started as designed every time."  That is the only record of [redacted] visiting our service department for any issue.
In addition, [redacted] had enough confidence in our dealership to bring in her sister-in-law to purchase a vehicle on October 15, 2014. 
If any issues have arisen since May 24, 2014 we are unaware of them and have not been contacted and given an opportunity to rectify the problem
Sincerely, 
John L[redacted], General Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: the only honest part about there statement is the fact that I used foul language and the last time I checked I was a grown man! yes I used foul language because I was upset and i felt like they sold me a lemon and I was being mistreated! there were 3 lies in there response and im going to point them all out. but 1st I going to start from the beginning. As far as im concerned I didn't know I had to report the matter to the Gm, he not my boss! after I found out about the problem I talked to the asst manager Daniel D[redacted] told him about the problem and he was the only one who atleast tried to help me. As far as selecting and test driving the car, yes I did all of those things but what do any of that have to do with the problem ? Im also convinced that the problem occurred way before I found out about it because I had to put way too much oil in that car from week to week! Now here's the 1st lie. I purchased the car on May 17th 2014 and I found out about the bad gasket on August 18th, 3 months later, not 4 months later like they said in there response! From the day I drove the car off the lot it had problems with a few sensors, I didn't sweat it because I know I had a warranty and I assumed they were gonna fix all sensor problems I had. I even called the guy Mick who assisted me with choosing that car and I told him about the sensor issues when I was driving the car home! I got 1 sensor fixed which was the sensor for the suspension system. When I went back to the shop to get the other sensors fixed and find out why my car was burning oil so fast that's when they told me the car had a bad gasket but not only that they couldn't even find the sensors that were bad. After that I got in contact with Daniel asap and told him about the problem. He told me they had to check the warranty n talk to this person and that person etc. He told me if its not covered worst come to worst we will get u another car. Daniel told me to reapply for financing to see if they can get me another car and I did just that, and he told me he will be in touch with me in a few days. So by this time I thought they will help me out n fix this problem, I was confident they would come up with a solution where I would either get my car fixed or get another used car because my car was still under warranty but I was terribly wrong! I aslo failed to mention Daniel told me something like this happened a long time ago with another customer, and that's when he told me about the repair loan. He even offered me his employee discount at the repair shop. I told him I shouldn't and im not going to pay 1900$ in repair cost for a car I purchased 3 months ago! I met with and talked to Daniel a few times prior to meeting with John. I was waiting to hear back from Daniel as far as what they were going to do to help me with my situation. I assumed they would just find me another used car with the same price tag as the car I just purchased but they tried to put me in a new car and the banks wasn't going to approve me for a new car. a few days later I got a vm message on my phone from John L[redacted] stating that they cant help me cause the problem is not covered under my warranty. I couldn't believe that they really wasn't trying to help me and I was very disappointed. After I heard the message I contacted John myself and talked to him over the phone and yes I did use some foul language because I was upset, I think any human being would have been upset if they were in my situation! After that I decided to go up to Peruzzi and talk to John face 2 face and man 2 man. That same day after work I went up to Peruzzi Mitsubishi, as I was walking up a sales associate met me at the front door, I told him I was looking for John L[redacted], he then pointed his finger at John and said he's the angry looking guy right over there! those were his exact words! so u can say John was brown balling or what ever they want to call it from the moment I walked in the door. I walked up to John and I shook his hand and then began pleading my case with him. I told him how I took good car of my care of my car and kept it well maintained, shortly after he then asked me to step in his office and we were accompanied by Daniel. once inside the office I continued to plead my case, while John just sat there with his hand on his chin turning red. and I told him I don't have 1900$ to fix my car and he said theres nothing he could do, I then said well im sure theres something u can do, he then said I don't have 1900$ to fix that car, I then said well if your the boss of this place and u don't have 1900$ to fix the car what makes u think I have that kind of money to fix the car ? John l[redacted] wasn't budging and he wasn't tryna help me so I started to get frustrated. When I saw that the conversation was going nowhere I said with all due respect I feel like you guys are screwing me in the as! excuse my language, I said im not gonna waste nomore of my time or theres, I shook both there hands and I left. This is lie #2 they said I became belligerent! was I upset yes, frustrated yes, disappointed yes I was all of those things but to say I became belligerent is a lie. The day I bought the car John L[redacted] was in his office on the phone cursing somebody out and using foul language so if U ask me John is the belligerent one! and he was brown balling me from the minute I walked in the door! Lie 3 is they said they were negotiating with me but there were never no negotiations! atleast not with John, he was never trying to help me from the minute he left that voice mail on my phone.. He told me from the beginning the problem is not covered under my warranty so what negotiations are theres guys talking about ? The only person who atleast gave me some hope of getting the problem resolved was Daniel.. So I do give him alil credit for trying to help me out! further more I just want to say if I became belligerent in there place of business im sure they would have asked me to leave or threaten to call the cops or something but they did none of the above because that was a lie. now lets talk facts! they sold me a lemon and the only reason I didn't get a lemon lawyer is because they said the car is too old. They told me the only thing I can do is go to small claims court or contact the Revdex.com and file a complaint and that exactly what I decided to do! yes the car is still road worthy but its starting to run hot and I still have to put a quart of oil in it every couple hundred miles but the fact still remains that the car has a bad gasket! and im convinced that it had a bad gasket long before I even knew about it...Regards,[redacted]

Review: I purchased a 2001 [redacted] that was supposed to be in good condition. I had issues wit the sensors from the day I purchased the car then soon realized the car burned oil kinda fast. I took the car to Peruzzi Mitsubishi repair shop because my car was under warranty at the time. I assumed the problem would be covered under my warranty. I was told the problem was a bad gasket and it would cost 1900$ to fix and said it was not covered under my warranty.Desired Settlement: I just want another car thats in good condition and wont need egine work after a few month,or I want them to repair my car free.

Business

Response:

Dear [redacted]: