[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I was not given the chance to bring the car in until after the vehicle was taken apart at my local mechanicBefore then Mick just said it was impossible for something to be wrong and nothing could be done..Again I was offered the extended warranty but didn't expect for the car to be sold with a problemIf the fluid light didn't come on after days of purchase then refilled the overflow and days later the light came on again I wouldn't think it was purchased like thatAlso my mechanic said that it had been leaking for awhile.I think they knew it was a costly project that they didn't want to fixYes I did lie at first about the key being sent only to see how honest they were about sending back my cdThey weren't honest about selling me a leaking car or looking for my cd which I previously stated so I am glad I did not send them the keyIf this matter is not resolved with at least half of the $returned I will have no recourse except take them to court for a full refund Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] Hello [redacted] , Thanks for assisting me with this issue I am rejecting this response because of following points: As per the previous submission I reached out to Charles (Service Writer) regarding concern and was advised grease was not serious issue and not to return for follow up listening skill set should have alerted business to advise customer to return immediately for review but seems that error was made Everyone makes mistakes and remediation should have been made I contacted several *** Dealerships/Repair Shops and ran this verbal scenario and all were in agreement with my point-should have returned immediately Mechanics are not perfect and do make mistakes Damage was done which was evident due to puncture/hammer marks when stud was repaired In some cases mechanics/dealer service make mistakes but try to slide it under rug and are not caught Here is just a random reference on these type of occurrences : http://humblemechanic.com/2012/09/11/what-happens-when-a-mechanic-damages-a-car/ Once conversation started for remediation (as per previous letter submission) dealer should have acted with proper repair and not just replacement of cv boot(which was cheapest and only portion repair) Management became very hostile once blame could have landed on their side of business At this point did not feel that dealer would have not acted in proper manner because of hostility and blame could have been on their side I went and got a separate opinion for repair (Mike [redacted] ***) and did find that damage was due to repair of wheel stud and correct remediation would have been axle kit and not just cv boot repair Once I found this information out I contacted Peruzzi to see if they would cover repair (Ed was suppose to give information to GM-Jason Y [redacted] and they would get back to me-never occurred) and was told this has never been done and was crazy notion??? Ed also referenced that these cv boots fail and you should just repair CV boot but that is incorrect-you need to replace axle kit This is not a surprise because the dealer/service department does make commission on service repairs and that the lowest cost should always be achieved You can google topic and find wide range of testimonies on this subject-here is another random reference-http://www.popularmechanics.com/cars/a3240/confessions-of-a-car-dealer...⇄ I am seeking refund of which was cost of repair at [redacted] for cv boot/axle kit replacement I just wonder how many customers this has happened to and just hope they will do the right thing since they are such a big dealership Your time and work on this matter is greatly appreciated! Regards, Jim [redacted]
Dear Ms [redacted] : Jason Y [redacted] General Manager responds as follows: First, we have no further comment on Tiger W***, if Mr [redacted] did not want to deal with him he should have walked away Or in Mr [redacted] 's own words, "he came back with a price so low I would have been stupid not to take it." So let's not waste anymore time on a non-issueAttached are various documents which will hopefully explain Mr [redacted] s' confusion Page and is a copy of the Warranty and Maintenance Plan which Mr [redacted] has in his possession and which he refers to On Page the heading is Certified Pre-Owned Bumper to Bumper Limited Warranty AND Year or 30,Mile Maintenance Plan, which is signed by Mr [redacted] As you read further the document explains what is covered under the Maintenance Plan -Oil & Filter Change, Tire Rotation, and Multi Point Vehicle Inspection Please note if you refer back to Mr [redacted] 's original complaint he understood that he had a one year/ 12,mile warranty from **; however, now he feels it is a year WarrantyOn Page the very first item listed is a 12-month or 12,mile Bumper-to-Bumper Limited Warranty, whichever comes first These two areas are the extent of Mr [redacted] 's coverage, not a year Warranty as Mr [redacted] now claims Page is the on-line record from [redacted] of Mr [redacted] 's vehicle, it lists the month or 12,mile Limited Warranty, whichever comes first; and under Transaction History everything that [redacted] has taken care of on this vehicleHowever, despite the fact that Mr [redacted] 's Limited Warranty had expired due to excess mileage(20,miles as previously discussed), we were able to have [redacted] cover $3,of Mr [redacted] 's repair, which is apparently completely unappreciatedOn Page you can see the various optional coverages that were offered to Mr [redacted] , which he declined in total Had he opted to purchase additional coverage, none of this would be an issueFinally, since our Goodwill offer of $makes Mr [redacted] nervous, we are rescinding this offerThus, we consider this matter closed!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] Hello [redacted] ,Thanks for assisting me with this issue I am rejecting this response because of following points:As per the previous submission I reached out to Charles (Service Writer) regarding concern and was advised grease was not serious issue and not to return for follow up listening skill set should have alerted business to advise customer to return immediately for review but seems that error was made Everyone makes mistakes and remediation should have been made I contacted several *** Dealerships/Repair Shops and ran this verbal scenario and all were in agreement with my point-should have returned immediately Mechanics are not perfect and do make mistakes Damage was done which was evident due to puncture/hammer marks when stud was repaired In some cases mechanics/dealer service make mistakes but try to slide it under rug and are not caught Here is just a random reference on these type of occurrences : http://humblemechanic.com/2012/09/11/what-happens-when-a-mechanic-damages-a-car/ Once conversation started for remediation (as per previous letter submission) dealer should have acted with proper repair and not just replacement of cv boot(which was cheapest and only portion repair) Management became very hostile once blame could have landed on their side of business At this point did not feel that dealer would have not acted in proper manner because of hostility and blame could have been on their side I went and got a separate opinion for repair (Mike [redacted] ***) and did find that damage was due to repair of wheel stud and correct remediation would have been axle kit and not just cv boot repair Once I found this information out I contacted Peruzzi to see if they would cover repair (Ed was suppose to give information to GM-Jason Y [redacted] and they would get back to me-never occurred) and was told this has never been done and was crazy notion??? Ed also referenced that these cv boots fail and you should just repair CV boot but that is incorrect-you need to replace axle kit This is not a surprise because the dealer/service department does make commission on service repairs and that the lowest cost should always be achieved You can google topic and find wide range of testimonies on this subject-here is another random reference-http://www.popularmechanics.com/cars/a3240/confessions-of-a-car-dealer...⇄ I am seeking refund of which was cost of repair at [redacted] for cv boot/axle kit replacement I just wonder how many customers this has happened to and just hope they will do the right thing since they are such a big dealership Your time and work on this matter is greatly appreciated! Regards, Jim [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response for the following reasons:Though we appreciate MrY***'s apology and offer we still do not agree with his responsesAlthough Tiger W [redacted] was, as MrY [redacted] states: "an outside sales consultant", by law, because he was selling cars on Peruzzi's lot, from inside Peruzzi's showroom, and using Peruzzi's sales contract's, they are responsible for his actions under 3rd party Right's, Duties, and LiabilitiesIt states on " If an agent acts within the scope of his/her authority, a principal is bound by the act of his/her agent[i] Moreover, a party is responsible for any action or inaction by the party or the party’s agent[ii] The liability of the principal to a third person upon a transaction conducted by an agent is based upon facts."It also states " Even though the principal does not authorize, ratify, participate in, or know of the misconduct, he/she may be held for an agent’s tort committed in the course and scope of the agent’s employment[x] A master or other principal who is under a duty to provide protection is subject to liability to such others for harm caused to them by the failure of such agent to perform the duty A principal is not relieved from the separable part of a contract which he/she authorized the agent to make by the fact that the agent undertook[xi].( http://agency.uslegal.com/) In Reference to MrY [redacted] continuing to bring up this month 12,mile warranty, we still have never received any such document from PeruzziHowever, the document we did receive from Peruzzi stated a warranty with a time or mile limitIt is listed as a BUMPER TO BUMPER limited warranty and year 30,mile maintenance plan which we have suppliedOur vehicle to date is still within those limitations.In regards to the $future repair voucher that was offered, while it is appreciated, it makes us even more nervousIt gives us the impression that Peruzzi believes another costly repair may soon be on the horizon Regards, [redacted]
Dear [redacted] : Jason Y***, General Manager for Peruzzi Pontiac/ [redacted] Truck, Inc has contacted the customer and is taking care of the gas tank issue at no cost to [redacted] The parts have been ordered and the customer will be contacted upon their arrival to schedule installation Upon completion [redacted] has indicated she will contact Revdex.com to close this inquiryThank You
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I was not given the chance to bring the car in until after the vehicle was taken apart at my local mechanicBefore then Mick just said it was impossible for something to be wrong and nothing could be done..Again I was offered the extended warranty but didn't expect for the car to be sold with a problemIf the fluid light didn't come on after days of purchase then refilled the overflow and days later the light came on again I wouldn't think it was purchased like thatAlso my mechanic said that it had been leaking for awhile.I think they knew it was a costly project that they didn't want to fixYes I did lie at first about the key being sent only to see how honest they were about sending back my cdThey weren't honest about selling me a leaking car or looking for my cd which I previously stated so I am glad I did not send them the keyIf this matter is not resolved with at least half of the $returned I will have no recourse except take them to court for a full refund Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] Hello [redacted] , Thanks for assisting me with this issue I am rejecting this response because of following points: As per the previous submission I reached out to Charles (Service Writer) regarding concern and was advised grease was not serious issue and not to return for follow up listening skill set should have alerted business to advise customer to return immediately for review but seems that error was made Everyone makes mistakes and remediation should have been made I contacted several *** Dealerships/Repair Shops and ran this verbal scenario and all were in agreement with my point-should have returned immediately Mechanics are not perfect and do make mistakes Damage was done which was evident due to puncture/hammer marks when stud was repaired In some cases mechanics/dealer service make mistakes but try to slide it under rug and are not caught Here is just a random reference on these type of occurrences : http://humblemechanic.com/2012/09/11/what-happens-when-a-mechanic-damages-a-car/ Once conversation started for remediation (as per previous letter submission) dealer should have acted with proper repair and not just replacement of cv boot(which was cheapest and only portion repair) Management became very hostile once blame could have landed on their side of business At this point did not feel that dealer would have not acted in proper manner because of hostility and blame could have been on their side I went and got a separate opinion for repair (Mike [redacted] ***) and did find that damage was due to repair of wheel stud and correct remediation would have been axle kit and not just cv boot repair Once I found this information out I contacted Peruzzi to see if they would cover repair (Ed was suppose to give information to GM-Jason Y [redacted] and they would get back to me-never occurred) and was told this has never been done and was crazy notion??? Ed also referenced that these cv boots fail and you should just repair CV boot but that is incorrect-you need to replace axle kit This is not a surprise because the dealer/service department does make commission on service repairs and that the lowest cost should always be achieved You can google topic and find wide range of testimonies on this subject-here is another random reference-http://www.popularmechanics.com/cars/a3240/confessions-of-a-car-dealer...⇄ I am seeking refund of which was cost of repair at [redacted] for cv boot/axle kit replacement I just wonder how many customers this has happened to and just hope they will do the right thing since they are such a big dealership Your time and work on this matter is greatly appreciated! Regards, Jim [redacted]
Dear Ms [redacted] : Jason Y [redacted] General Manager responds as follows: First, we have no further comment on Tiger W***, if Mr [redacted] did not want to deal with him he should have walked away Or in Mr [redacted] 's own words, "he came back with a price so low I would have been stupid not to take it." So let's not waste anymore time on a non-issueAttached are various documents which will hopefully explain Mr [redacted] s' confusion Page and is a copy of the Warranty and Maintenance Plan which Mr [redacted] has in his possession and which he refers to On Page the heading is Certified Pre-Owned Bumper to Bumper Limited Warranty AND Year or 30,Mile Maintenance Plan, which is signed by Mr [redacted] As you read further the document explains what is covered under the Maintenance Plan -Oil & Filter Change, Tire Rotation, and Multi Point Vehicle Inspection Please note if you refer back to Mr [redacted] 's original complaint he understood that he had a one year/ 12,mile warranty from **; however, now he feels it is a year WarrantyOn Page the very first item listed is a 12-month or 12,mile Bumper-to-Bumper Limited Warranty, whichever comes first These two areas are the extent of Mr [redacted] 's coverage, not a year Warranty as Mr [redacted] now claims Page is the on-line record from [redacted] of Mr [redacted] 's vehicle, it lists the month or 12,mile Limited Warranty, whichever comes first; and under Transaction History everything that [redacted] has taken care of on this vehicleHowever, despite the fact that Mr [redacted] 's Limited Warranty had expired due to excess mileage(20,miles as previously discussed), we were able to have [redacted] cover $3,of Mr [redacted] 's repair, which is apparently completely unappreciatedOn Page you can see the various optional coverages that were offered to Mr [redacted] , which he declined in total Had he opted to purchase additional coverage, none of this would be an issueFinally, since our Goodwill offer of $makes Mr [redacted] nervous, we are rescinding this offerThus, we consider this matter closed!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] Hello [redacted] ,Thanks for assisting me with this issue I am rejecting this response because of following points:As per the previous submission I reached out to Charles (Service Writer) regarding concern and was advised grease was not serious issue and not to return for follow up listening skill set should have alerted business to advise customer to return immediately for review but seems that error was made Everyone makes mistakes and remediation should have been made I contacted several *** Dealerships/Repair Shops and ran this verbal scenario and all were in agreement with my point-should have returned immediately Mechanics are not perfect and do make mistakes Damage was done which was evident due to puncture/hammer marks when stud was repaired In some cases mechanics/dealer service make mistakes but try to slide it under rug and are not caught Here is just a random reference on these type of occurrences : http://humblemechanic.com/2012/09/11/what-happens-when-a-mechanic-damages-a-car/ Once conversation started for remediation (as per previous letter submission) dealer should have acted with proper repair and not just replacement of cv boot(which was cheapest and only portion repair) Management became very hostile once blame could have landed on their side of business At this point did not feel that dealer would have not acted in proper manner because of hostility and blame could have been on their side I went and got a separate opinion for repair (Mike [redacted] ***) and did find that damage was due to repair of wheel stud and correct remediation would have been axle kit and not just cv boot repair Once I found this information out I contacted Peruzzi to see if they would cover repair (Ed was suppose to give information to GM-Jason Y [redacted] and they would get back to me-never occurred) and was told this has never been done and was crazy notion??? Ed also referenced that these cv boots fail and you should just repair CV boot but that is incorrect-you need to replace axle kit This is not a surprise because the dealer/service department does make commission on service repairs and that the lowest cost should always be achieved You can google topic and find wide range of testimonies on this subject-here is another random reference-http://www.popularmechanics.com/cars/a3240/confessions-of-a-car-dealer...⇄ I am seeking refund of which was cost of repair at [redacted] for cv boot/axle kit replacement I just wonder how many customers this has happened to and just hope they will do the right thing since they are such a big dealership Your time and work on this matter is greatly appreciated! Regards, Jim [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response for the following reasons:Though we appreciate MrY***'s apology and offer we still do not agree with his responsesAlthough Tiger W [redacted] was, as MrY [redacted] states: "an outside sales consultant", by law, because he was selling cars on Peruzzi's lot, from inside Peruzzi's showroom, and using Peruzzi's sales contract's, they are responsible for his actions under 3rd party Right's, Duties, and LiabilitiesIt states on " If an agent acts within the scope of his/her authority, a principal is bound by the act of his/her agent[i] Moreover, a party is responsible for any action or inaction by the party or the party’s agent[ii] The liability of the principal to a third person upon a transaction conducted by an agent is based upon facts."It also states " Even though the principal does not authorize, ratify, participate in, or know of the misconduct, he/she may be held for an agent’s tort committed in the course and scope of the agent’s employment[x] A master or other principal who is under a duty to provide protection is subject to liability to such others for harm caused to them by the failure of such agent to perform the duty A principal is not relieved from the separable part of a contract which he/she authorized the agent to make by the fact that the agent undertook[xi].( http://agency.uslegal.com/) In Reference to MrY [redacted] continuing to bring up this month 12,mile warranty, we still have never received any such document from PeruzziHowever, the document we did receive from Peruzzi stated a warranty with a time or mile limitIt is listed as a BUMPER TO BUMPER limited warranty and year 30,mile maintenance plan which we have suppliedOur vehicle to date is still within those limitations.In regards to the $future repair voucher that was offered, while it is appreciated, it makes us even more nervousIt gives us the impression that Peruzzi believes another costly repair may soon be on the horizon Regards, [redacted]
Dear [redacted] : Jason Y***, General Manager for Peruzzi Pontiac/ [redacted] Truck, Inc has contacted the customer and is taking care of the gas tank issue at no cost to [redacted] The parts have been ordered and the customer will be contacted upon their arrival to schedule installation Upon completion [redacted] has indicated she will contact Revdex.com to close this inquiryThank You