Pest Authorities

Hi ***, I just wanted to take a minute to explain our side of the story When we first set up the service, it was pretty late in the evening and we were talking and filling out the paperwork on his front porch where there was not very good lighting I didn't notice it at the time but he didn't put his phone number on the paperwork He did put his email down so we used this to contact him although this certainly made it much more difficult to contact himI requested his phone number via email on June 2, September 2, and December We also sent him email notification the week prior to our regularly scheduled quarterly visits to let him know the day we would be coming out We do this for a few reasons One of those reasons is Federal law prohibits us applying the products outside if animals are outside and present in that area so we require the home owner to make sure the dog is inside when we come out or we can not treat that area of the home (in this case the backyard) We also went over a new client checklist on our first service with ***, which he initialed to acknowledge he understood, which stated the following: "Pest Authorities cannot and will not treat a portion of the exterior of the home, such as the backyard, if animals are present and/or if it is inaccessible from conditions such as a locked gate." In the service contract terms and conditions it states: "The Customer agrees that if Pest Authorities is unable to gain access to the entire property because of locked gates, dogs, or any other reason, service will be performed on the areas that are accessible, and the customer will be charged the full service rate However, Pest Authorities agrees to return and and treat the unaccessible areas or any other areas experiencing pest activity upon the customers request throughout the duration of the service period." I also wrote on his service sheet that I would be happy to return and for him to give us a call to set up a time so we could return to treat the backyard when the animals were not outside He never responded to request this and never responded to give us his phone number which would have made resolving his concerns much easier In his complaint he stated that we don't treat the backyard if the client has a pet which is not true at all We just require (since it is required by Federal law) that the animals are inside when we come out to perform our work This is why we contact them the week before each service so they know when to put the dog in This is also why we go over all this information again with a New Client Checklist prior to any work being performed and ask them to initial each point which we go over Furthermore, we would have been happy to return free of charge upon his request to treat the backyard had he contacted us The only other correspondence he sent us was to cancel the contract I have attached a PDF with the back of the service contract showing the terms and conditions (with the credit card info covered), the new client checklist, and the service sheet from his most recent and disputed service I will also forward you in separate emails several of our emails to [redacted] trying to get his phone number and resolve his concern regarding the backyard Jens C [redacted] Pest Authorities (206) 420- [email protected] >>>>>>>>>>>>>Please see attachments

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution as expectedSincerely, *** ***

Hi ***,
I noticed when I was working on our route yesterday, we don't have a contact phone number for you. It was never provided when you filled out your info on the paperwork. I apologize because I usually catch that kind of thing when filling out the paperwork. I know it was pretty late in the evening when we set the service up. In any case, it is required, and very important that we have a contact phone number (and preferably a secondary number also) for you. Please respond to this email so we can update your info
Thank you
Also, just wanted to let you know there had been considerable rat activity in the rodent station outside when I did the service (quite a few rat droppings and all the bait eaten). We reloaded the baits but let us know if you see holes in the yard, droppings in the garage, etc.
We can ramp up our rodent prevention work if we continue to see activity
--
Jens C***
Pest Authorities
(206) 420-
[email protected]

Hi [redacted],
I just wanted to take a minute to explain our side of the story.  When we first set up the service, it was pretty late in the evening and we were talking and filling out the paperwork on his front porch where there was not very good lighting.  I didn't notice it at the time but...

he didn't put his phone number on the paperwork.  He did put his email down so we used this to contact him although this certainly made it much more difficult to contact him. I requested his phone number via email on June 2, September 2, and December 3.  We also sent him email notification the week prior to our regularly scheduled quarterly visits to let him know the day we would be coming out.  We do this for a few reasons.  One of those reasons is Federal law prohibits us applying the products outside if animals are outside and present in that area so we require the home owner to make sure the dog is inside when we come out or we can not treat that area of the home (in this case the backyard).  We also went over a new client checklist on our first service with [redacted], which he initialed to acknowledge he understood, which stated the following: 
"Pest Authorities cannot and will not treat a portion of the exterior of the home, such as the backyard, if animals are present and/or if it is inaccessible from conditions such as a locked gate."  In the service contract terms and conditions it states:  "The Customer agrees that if Pest Authorities is unable to gain access to the entire property because of locked gates, dogs, or any other reason, service will be performed on the areas that are accessible, and the customer will be charged the full service rate.  However, Pest Authorities agrees to return and and treat the unaccessible areas or any other areas experiencing pest activity upon the customers request throughout the duration of the service period."  I also wrote on his service sheet that I would be happy to return and for him to give us a call to set up a time so we could return to treat the backyard when the animals were not outside.  He never responded to request this and never responded to give us his phone number which would have made resolving his concerns much easier.  In his complaint he stated that we don't treat the backyard if the client has a pet which is not true at all.  We just require (since it is required by Federal law) that the animals are inside when we come out to perform our work.  This is why we contact them the week before each service so they know when to put the dog in.  This is also why we go over all this information again with a New Client Checklist prior to any work being performed and ask them to initial each point which we go over. 
Furthermore, we would have been happy to return free of charge upon his request to treat the backyard had he contacted us.  The only other correspondence he sent us was to cancel the contract.
 
I have attached a PDF with the back of the service contract showing the terms and conditions (with the credit card info covered), the new client checklist, and the service sheet from his most recent and disputed service.  I will also forward you in separate emails several of our emails to [redacted] trying to get his phone number and resolve his concern regarding the backyard.
Jens C[redacted]
Pest Authorities
(206) 420-4263
[email protected]
 
>>>>>>>>>>>>>Please see attachments<<<<<<<<<<<<<<<