I have no doubt that there were days, maybe weeks for cleanup for the client and his wife This was a massive flood For us to be there for days would have been thousands of dollars and we are billing only for the initial response I'm not sure what more to say The client would never use us and we would not accept this client in the future I'll take $off if paid this week If not we will proceed with collections.***
Initial Business Response / [redacted] (1000, 13, 2016/04/27) */ Contacted customer immediately via emailThread belowWill water test the gutter when the client is free in May email thread ExcellentPlease reach out to me in May and we'll get over there and see if we can figure out what the issue is Thanks [redacted] From: [redacted] mailto: [redacted] @gmail.com Sent: Tuesday, April 12, XXXX XX:XX AM To: [redacted] Subject: Re: Gutter Issue ***, Yes, but I don't have time until in May to do this Thank you, [redacted] On Tue, Apr 12, at 10:AM, [redacted] wrote: [redacted] - I absolutely agree with youI did not see notes in the system that you and [redacted] had been talking One of the things we would be happy to do is to water test the guttersIf you were to have the leaves removed we would want you at the house and we would go ahead and run a large amount of water in the gutters and try and determine what might be happeningWould this work for you? Thanks [redacted] From: [redacted] mailto: [redacted] @gmail.com Sent: Monday, April 11, XXXX X:XX PM To: [redacted] Subject: Re: Gutter Issue Dear ***, I have contacted [redacted] multiple times for over a year (I have the copies)He was on my roof last year at this timeHe mentioned that they were angled wrongHe has sent people out many times, but they never seem to get the problem fixedThe problem existed before the leaves were in the gutters, so I don't believe that this is the initial problem The last time I contacted [redacted] I waited for well over a month for a replyHe did not respondIt should not take me contacting the Revdex.com to get results [redacted] On Mon, Apr 11, at 1:PM, [redacted] wrote: Ms [redacted] - We received a letter from the Revdex.com regarding your guttersWe sent [redacted] out right away on Friday to look at them Please see a couple of the pictures he tookThese gutters are fullGutters must be cleaned consistently to work correctly Is there a reason you didn't contact us directly? Thanks [redacted] Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/04/29) */ Dear ***, I don't want to process this until the problem is resolved [redacted] and I agree that we will meet in MaySo, please keep this open until this is resolved Best wishes, [redacted] Final Business Response / [redacted] (4000, 20, 2016/05/23) */ Update: I met with Ms [redacted] on Friday May 20, We had a good visit trying to resolve thisRan water in her gutters for about minutesGutters had been cleaned the day beforeGutters worked greatNo issuesWater flowed perfectlySo we discussed what could be going on I am positive that if she is having gutter issues in the summer because of blocked guttersAnytime gutters are not cleaned regularly the water will backup in placesThis is why the water is overflowing the guttersIt is not because of incorrect sloping In the winter she is positively going to have ice dams on the east side of her house which is where the issues areShe has a roof that is not very steep with foot overhangsThe snow is going to sit on that roofI told her that she would have to "roof rake" here roof in the winterShe cannot do that because of her health When trying to determine why this was happening now and not in the past I learned that she never had gutters on her house beforeThis would explain why she never had the issues that she is now havingGutters are nice to have but not having them will always allow the water to drain off of her roof and not get caught in her gutters She is contemplating having us just remove her gutters which I agreed that we would doThe other option would be putting heat tape in the gutters but this would only work if she has them cleaned regularly I told her to consider her options over the summer before deciding to remove the guttersAlso I plan on going out there if possible during a heavy rain and see if I can see anything that might be happening that we couldn't see during the water test I want to give Ms [redacted] some options that she can then make her best decision on what to do Thanks [redacted] HomeWorks Your Single Source Solution www.GoHomeWorks.com Office: XXX-XXX-WORK (XXXX) Fax: XXX-XXX-XXXX Final Consumer Response / [redacted] (2000, 29, 2016/05/25) */
I have no doubt that there were days, maybe weeks for cleanup for the client and his wife This was a massive flood For us to be there for days would have been thousands of dollars and we are billing only for the initial response I'm not sure what more to say The client would never use us and we would not accept this client in the future I'll take $off if paid this week If not we will proceed with collections.***
Initial Business Response / [redacted] (1000, 13, 2016/04/27) */ Contacted customer immediately via emailThread belowWill water test the gutter when the client is free in May email thread ExcellentPlease reach out to me in May and we'll get over there and see if we can figure out what the issue is Thanks [redacted] From: [redacted] mailto: [redacted] @gmail.com Sent: Tuesday, April 12, XXXX XX:XX AM To: [redacted] Subject: Re: Gutter Issue ***, Yes, but I don't have time until in May to do this Thank you, [redacted] On Tue, Apr 12, at 10:AM, [redacted] wrote: [redacted] - I absolutely agree with youI did not see notes in the system that you and [redacted] had been talking One of the things we would be happy to do is to water test the guttersIf you were to have the leaves removed we would want you at the house and we would go ahead and run a large amount of water in the gutters and try and determine what might be happeningWould this work for you? Thanks [redacted] From: [redacted] mailto: [redacted] @gmail.com Sent: Monday, April 11, XXXX X:XX PM To: [redacted] Subject: Re: Gutter Issue Dear ***, I have contacted [redacted] multiple times for over a year (I have the copies)He was on my roof last year at this timeHe mentioned that they were angled wrongHe has sent people out many times, but they never seem to get the problem fixedThe problem existed before the leaves were in the gutters, so I don't believe that this is the initial problem The last time I contacted [redacted] I waited for well over a month for a replyHe did not respondIt should not take me contacting the Revdex.com to get results [redacted] On Mon, Apr 11, at 1:PM, [redacted] wrote: Ms [redacted] - We received a letter from the Revdex.com regarding your guttersWe sent [redacted] out right away on Friday to look at them Please see a couple of the pictures he tookThese gutters are fullGutters must be cleaned consistently to work correctly Is there a reason you didn't contact us directly? Thanks [redacted] Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/04/29) */ Dear ***, I don't want to process this until the problem is resolved [redacted] and I agree that we will meet in MaySo, please keep this open until this is resolved Best wishes, [redacted] Final Business Response / [redacted] (4000, 20, 2016/05/23) */ Update: I met with Ms [redacted] on Friday May 20, We had a good visit trying to resolve thisRan water in her gutters for about minutesGutters had been cleaned the day beforeGutters worked greatNo issuesWater flowed perfectlySo we discussed what could be going on I am positive that if she is having gutter issues in the summer because of blocked guttersAnytime gutters are not cleaned regularly the water will backup in placesThis is why the water is overflowing the guttersIt is not because of incorrect sloping In the winter she is positively going to have ice dams on the east side of her house which is where the issues areShe has a roof that is not very steep with foot overhangsThe snow is going to sit on that roofI told her that she would have to "roof rake" here roof in the winterShe cannot do that because of her health When trying to determine why this was happening now and not in the past I learned that she never had gutters on her house beforeThis would explain why she never had the issues that she is now havingGutters are nice to have but not having them will always allow the water to drain off of her roof and not get caught in her gutters She is contemplating having us just remove her gutters which I agreed that we would doThe other option would be putting heat tape in the gutters but this would only work if she has them cleaned regularly I told her to consider her options over the summer before deciding to remove the guttersAlso I plan on going out there if possible during a heavy rain and see if I can see anything that might be happening that we couldn't see during the water test I want to give Ms [redacted] some options that she can then make her best decision on what to do Thanks [redacted] HomeWorks Your Single Source Solution www.GoHomeWorks.com Office: XXX-XXX-WORK (XXXX) Fax: XXX-XXX-XXXX Final Consumer Response / [redacted] (2000, 29, 2016/05/25) */