Pest Control

Charged us over $and didn’t open the main sewerStarted telling me about the other services they had to figure out why it wouldn’t clear$more to do any more work I wouldn’t call them again

If we could give a review with star, we would, but unfortunately one "whole star" is the minimumTheir slogan, "We do it right the first time!" We found out; not even close We called for emergency repair of a water supply line failure at our homeA tech showed up and offered up a fairly expensive quoteWe had had one good experience with BFP, so we thought that their higher cost would result in a superior result and repairWe were so wrong! The tech found the damaged coupling and he became a little confused; he had "never seen a water line like this one.” He "doubted he could find a part" to repair it The next hours of the day were spent "trying to find the right parts." The BFP parts manager was on vacation, and no one in the office knew where to lookBy 6PM, they located a part, far away from usThey started on the repair at 8:AM, when we signed their digital estimate! As it turned out, the part they "got specially for our repair," was a "temporary fix only, and incomplete in the package They could not warrant the repair, because it was improvised and only offered a ten-times-the-cost alternative repair You should never call this company for any work at your home or businessThe owner of the company would not take our calls, and their "customer service" people became belligerentWe are stuck with a huge hole in our drivewayDo not call company, for anythingI know we never will

Benjamin Franklin plumbing just completed the installation of a brand new water heater at my home This water heater has yet to produce any hot water Initially called the warranty service line and was told that the earliest I could have a technician out to troubleshoot it was tomorrow between 12-4pm and that I would be charged a $service fee I found this unacceptable for a newly installed unit from a company that offers 24/service for emergencies They should be ready to correct their mistakes more quickly than that and at no expense So, I called their main phone line and was told now that actually they had no appointments between 12-tomorrow and the actual service time would be 4-7pm This is outrageous for a new product which has just completed installation and hasn't worked yet I couldn't be more disappointed!