Pest Defense Solutions

We are sorry for your frustration with Pest defense solutionsWith any questions regarding our service or changes to be made after servicing has taken place we recommend Our customers call and specifically coordinate efforts with our office staff? I do see that you had an extensive conversation with Teri ? this afternoon about matters in relation to your service agreement that you entered in this Past october? I had a chance to review your account and it appears after the initial service that we were unable to reach you via phone calls and text messages by multiple attempts from our office and as well as technicians To coordinate a service time with youI also see that the technician has tried to coordinate a free reservice with you and also has not had a response from you in coordinating that effortAll of our services are guaranteed and come with the promise that if you are seeing repeat bugs in between your regularly scheduled services that we will return for free.You mentioned that you feel harassed by our service and I apologize if our Procedures to maintain our schedule with you seem extensive? We take our commitment to you very serious about fulfilling our end of the agreement of maintaining a consistent schedule for your spray applicationsWe do make multiple attempts when we are getting off of schedule to regain our service timelineIt is apparent that you or someone would like to behome during the service procedure ? and that is totally fine but we do need to be able to reach you and schedule that appointmentWe pride ourselves as a company in providing quality service to all of our customers and understand that there are miscommunications ? and confusion That can arise? I would be more than happy to visit with you personally as I am the owner of the company and enjoy resolving any issues or concerns that might arise with my service program.?

Complaint: I am rejecting this response because:I have spoken to Mike and I told him of every problem starting from the fist serviceyou are incorrect about charging for the full or annual amountWe were asked and I did say yes to thatafter the first service agent or tech called minutes out from my home and told me they were on the wayI advised him that they need to check the records, I did not have that day scheduled, The first scheduled service date was SaturdayYour so called techs did not come back out after that and did not come back out until I called which was three weeks laterYour service dates never go by what the customer says they wantYour techs also only spot spray certain areas and not a full cover of the desired or paid contracted areaWe were also never called by anyone at your company letting us know that the card was declined, " not one time" SO, I have told Mike and the ladies that keep calling that I will pay for the second and third time services that you did in fact complete, but not on the days I asked forI will not pay anything else Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

We are sorry for your frustrations in relation to your bed bug issues. I know these things can be very frustrating and exhaustiveAfter reviewing your account it appears we have been to your home several times to try and resolve this concernAs one of the most important procedures in dealing
with bed bugs is being able to treat the entire property (all rooms where hosts potentially reside), after counseling with you on this matter, you have rejected this council from our service providers/technicians and requested to treat only certain roomsYour account shows we have treated single rooms or duel rooms but not all possible areas needing treatmentPest defense will warranty its work in relation bed bug treatments if the entire premises is being treated, spot treatments are not subject to a warrantyThe reason such spot treatments are not guaranteed is due to the fact the harborage area is likely to be in one of the locations we are not granted access toAgain we are sorry for your frustrations but feel we have provided the best possible service for the work we were allowed to do.

I am sorry to hear about your frustrations with Pest defense solutionsWe pride ourselves in our quality of business practices as well as the quality of our Technical staffWe stride to provide the best possible experience with our company as possible to ensure our customer
staying around for many years I was able to look into the service agreement that was entered in from our sales rep with you and your home and there is no mention of charging the annual amount in a one time transaction Our policy is to charge for the individual service amounts after the time of service is provided, rather than charging for the entire year all at once as that can be a Financial burden people don’t desire to be withdrawn all at once Our notes also indicate that there were multiple declined credit card responses from the merchant in relation to the account you provided us to use for withdrawal after the services were providedMost importantly we would like to resolve this matter with you as soon as possible Please call our office and either ask for Garret or Mike to further resolve this concern

We are sorry for your frustration with Pest defense solutionsWith any questions regarding our service or changes to be made after servicing has taken place we recommend Our customers call and specifically coordinate efforts with our office staff I do see that you had an extensive
conversation with Teri this afternoon about matters in relation to your service agreement that you entered in this Past october I had a chance to review your account and it appears after the initial service that we were unable to reach you via phone calls and text messages by multiple attempts from our office and as well as technicians To coordinate a service time with youI also see that the technician has tried to coordinate a free reservice with you and also has not had a response from you in coordinating that effortAll of our services are guaranteed and come with the promise that if you are seeing repeat bugs in between your regularly scheduled services that we will return for free.You mentioned that you feel harassed by our service and I apologize if our Procedures to maintain our schedule with you seem extensive We take our commitment to you very serious about fulfilling our end of the agreement of maintaining a consistent schedule for your spray applicationsWe do make multiple attempts when we are getting off of schedule to regain our service timelineIt is apparent that you or someone would like to behome during the service procedure and that is totally fine but we do need to be able to reach you and schedule that appointmentWe pride ourselves as a company in providing quality service to all of our customers and understand that there are miscommunications and confusion That can arise I would be more than happy to visit with you personally as I am the owner of the company and enjoy resolving any issues or concerns that might arise with my service program.

Complaint:
I am rejecting this response because:I have spoken to Mike and I told him of every problem starting from the fist serviceyou are incorrect about charging for the full or annual amountWe were asked and I did say yes to thatafter the first service agent or tech called minutes out from my home and told me they were on the wayI advised him that they need to check the records, I did not have that day scheduled, The first scheduled service date was SaturdayYour so called techs did not come back out after that and did not come back out until I called which was three weeks laterYour service dates never go by what the customer says they wantYour techs also only spot spray certain areas and not a full cover of the desired or paid contracted areaWe were also never called by anyone at your company letting us know that the card was declined, " not one time" SO, I have told Mike and the ladies that keep calling that I will pay for the second and third time services that you did in fact complete, but not on the days I asked forI will not pay anything else.
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

We are sorry for your frustration with Pest defense solutions. With any questions regarding our service or changes to be made after servicing has taken place we recommend Our customers call and specifically coordinate efforts with our office staff.  I do see that you had an extensive...

conversation with Teri  this afternoon about matters in relation to your service agreement that you entered in this Past october.  I had a chance to review your account and it appears after the initial service that we were unable to reach you via phone calls and text messages by multiple attempts from our office and as well as technicians To coordinate a service time with you. I also see that the technician has tried to coordinate a free reservice with you and also has not had a response from you in coordinating that effort. All of our services are guaranteed and come with the promise that if you are seeing repeat bugs in between your regularly scheduled services that we will return for free.You mentioned that you feel harassed by our service and I apologize if our Procedures to maintain our schedule with you seem extensive.  We take our commitment to you very serious about fulfilling our end of the agreement of maintaining a consistent schedule for your spray applications. We do make multiple attempts when we are getting off of schedule to regain our service timeline. It is apparent that you or someone would like to behome during the service procedure  and that is totally fine but we do need to be able to reach you and schedule that appointment. We pride ourselves as a company in providing quality service to all of our customers and understand that there are miscommunications  and confusion That can arise.  I would be more than happy to visit with you personally as I am the owner of the company and enjoy resolving any issues or concerns that might arise with my service program.

I am sorry to hear about your frustrations with Pest defense solutions. We pride ourselves in our quality of business  practices as well as the quality of our Technical staff. We stride to provide  the best possible experience with our company as possible  to ensure our customer...

staying around for many  years.  I was able to look into the service agreement that was entered in from our sales rep with you and your home and there is no mention of charging the annual amount in a one time transaction.  Our  policy is to charge for the individual service amounts after the time of service is provided, rather than charging for the entire year all at once as that can be a Financial burden people don’t desire to be withdrawn all at once.  Our notes also indicate that there were multiple declined credit card responses from the merchant in relation to the account you provided us to use for withdrawal after the services were provided. Most importantly we would like to resolve this matter with you as soon as possible.  Please  call our office and either ask for Garret or Mike to further resolve this concern

Complaint: 12531625
I am rejecting this response because:I have spoken to Mike and I told him of every problem starting from the fist service. you are incorrect about charging for the full or annual amount. We were asked and I did say yes to that. after the first service agent or tech called 10 minutes out from my home and told me they were on the way. I advised him that they need to check the records, I did not have that day scheduled, The first scheduled service date was Saturday. Your so called techs did not come back out after that and did not come back out until I called which was three weeks later. Your service dates never go by what the customer says they want. Your techs also only spot spray certain areas and not a full cover of the desired or paid contracted area. We were also never called by anyone at your company letting us know that the card was declined, " not one time" SO, I have told Mike and the ladies that keep calling that I will pay for the second and third time services that you did in fact complete, but not on the days I asked for. I will not pay anything else.   
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]